Education / Experience
Diploma and/or Bachelor’s degree in Computer Science, Computer Engineering or related technical discipline
Job Description
• Responsible for configuration, maintenance and upgrading of servers, networks and related hardware and software
• Perform asset management and maintain accurate asset records
• Perform day-to-day IT infrastructure health and security monitoring and checks
• Troubleshoot infrastructure and network related issues
• Perform change management control, and ensure changes are trackable and properly documented
• Respond to service requests and incidents to provide timely and effective resolutions
• Work with service providers/vendors to ensure SLAs are met
• Best be able to automate tasks with basic Bash/PowerShell scripting and high-level programming languages such as Python/Perl
• Provide support in the provisioning of IT infrastructure-related projects and other ad-hoc duties as assigned
Requirements
• Diploma/Bachelor of Science in Computer Science/Computer Information Systems or equivalent
• Entry level welcome or relevant working experience preferred
• Best to have working knowledge and strong understanding in (Redhat, Windows OS, Cisco, Dell EMC, Pure Storage, VMware)
• Strong analytical and problem-solving skills
• Able to troubleshoot IT problems using logs, and tracing through steps
• Able to work independently and contribute as a team
• Willingness and capacity to learn new technologies and tools for the continuous improvement of systems and processes
