Total 20 technical support job vacancies in Manufacturing / Production category in Islandwide

We are looking for a motivated Business Analyst to support a live production system. This is a hands-on role that combines process analysis with day-to-daysystem support. You will work closely with stakeholders, understand how existing processes work, identify areas for improvement, and help keep the system running smoothly.

Key Responsibilities

•       Understand current processes through discussions, interviews, and data review

•       Identify gaps and recommend practical improvements to existing workflows

•       Work with stakeholders and vendors to define and document future-state processes

•       Produce clear process documentation using standard tools (e.g. Visio, Confluence, draw.io)

System Support& Operations

•       Handle L2 support tickets and perform basic system troubleshooting

•       Manage small enhancements and change requests from intake through to delivery

Requirements

Experience

•       Minimum 3 years of relevant experience with someone having experience working on or supporting a live production or operational system

•       Hands-on experience handling L2 support tickets or basic system troubleshooting

•       Familiarity with ticketing or ITSM tools (e.g. Jira, ServiceNow)

•       Exposure to Agile or ITIL practices

•       Basic SQL or data querying skills

•       Good communication skills — comfortable running meetings and writing requirements

• Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.
• Monitor system performance, detect anomalies, and ensure uptime and availability of services.
• Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
• Work closely with L1support to ensure a seamless escalation process for complex issues.
• Collaborate withdevelopment teams to identify and resolve recurring issues or system bugs.
• Perform root cause analysis and provide recommendations for system improvements.
• Document technical issues, solutions, and best practices for future reference.

Location: North Singapore

Work Schedule: 5 Days (Mon - Fri, 9:00 AM – 6:30 PM)

Remuneration: Competitive Base Salary + AWS + Variable Bonus (VB)

About the Role

We are seeking a versatile and strategic leader to join our team in a hybrid capacity as a Product Manager / Technical Manager. This is a pivotal role within our semiconductor division, where you will bridge the gap between technical engineering excellence and product strategy. You will be responsible for leading high-performing teams, influencing next-generation equipment features, and delivering technical solutions that meet the complex needs of our global customers.

Key Responsibilities

• Strategic Leadership: Partner with the Business Unit, Head of Engineering, and Sales teams to develop and execute comprehensive product and technical strategies.

• Product Development & Influence: Deeply understand customer requirements to influence next-generation product features and drive technical innovation.

• Technical Solutions & Support: Provide expert applications support for customer implementations, ensuring successful equipment introduction and troubleshooting.

• Team Mentorship: Lead, mentor, and develop engineering and technical teams to maintain a high-performance culture and operational excellence.

• Complex Problem Solving: Manage high-level engineering challenges through data analysis, experimentation, and seamless cross-functional coordination.

• Sales Collaboration: Assist Sales teams in evaluating product applications and preparing technical specifications for new business opportunities.

• Process Excellence: Maintain and review engineering process documentation to ensure alignment across all functions.

• Lifecycle Management: Oversee equipment optimization and lifecycle management within a fast-paced, high-tech manufacturing environment.

Requirements

• Bachelor’s Degree in Engineering, Material Science, or a related discipline.

• Proven background in the Engineering or Semiconductor industry.

• Prior experience with Semiconductor Equipment (Front-End or Back-End) is highly preferred.

• Managerial or supervisory experience is an advantage; must demonstrate the ability to lead and develop technical talent.

• Strong leadership and communication skills are essential for cross-functional collaboration.

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)

JOB DESCRIPTION
1.  Provide 24x7 production support onsite / offsite

2.  Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

3. Manage and respond to users on timely manner.

4. Log incident ticket for production issues and user queries

5. Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

6. Prioritize defects and plan for production release based on defect criticality or align with quarterly release

7. Follow up on defect and incident closure and meet incident closure KPI

8. Share production defect support learning with QA team and development team to improve application quality and minimize future defects

9. Make sure system availability as per respective agreed SLA

10.  Support EOD batch run

11. Perform annual Disaster Recovery (DR) exercise for supported applications

12. Provide support to System Engineers on server level patches / upgrade as and when applicable

13. Ensure proper knowledge transfer (KT) from project / development team before enhancement release

14. Ensure application documentation is properly updated for each production release

Education:

·       Bachelors’ Degree in Computer Science or related field.

·       At least 3 years’ relevant experience preferably in Level 2 production support field.

Essential:

·       You are experienced in Level 2 production support. If you are having development background would be added advantage.

·       You need to possess good analytical mind in production trouble-shooting and capable to work with Development/Level 3 support team and other stakeholders for interim solution, fixes delivery and continuous improvement for preventive measure.

·       Experience in incident and problem management life cycle to follow thru till proper closure of incident and problem tickets.

·       You are expected to be a fast learner to acquire assigned banking domain knowledge and to on-board new apps / modules / services / functions / enhancements from Development teams and ensure production stability would not cause by these changes.

·       Capable in preparing/maintaining KB/SOP/Runbook documentation for incident related issues and System Operations supported activities (eg. OS/DB patch, RDR, Cert/Key renewal, batch trending analysis, etc.)  

·       Committed to take on EOD / System Operation support roster to support EOD batch run and support upgrade/maintenance activities scheduled during wee-hours and weekend.

·       You must have work experience in AS400 and/or Open System platform; if you are in Banking / Financial industry previously, it would be a bonus.

·       Inclination for automation and tooling and exposure to Splunk, Geneos, Control-m, Helix, Aldon, etc. would be great advantage.

·       OS400, AS400 RPG, COBOL

·       Unix, Linux, Solaris, Shell Script, Oracle DB

·       Tooling - Splunk, Geneos, Control-m, Helix, Aldon, etc. (added- advantage)

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

Responsibilities

• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

• Prioritize defects and plan for production release based on defect criticality or align with quarterly release

• Follow up on defect and incident closure and meet incident closure KPI

• Share production defect support learning with QA team and development team to improve application quality and minimize future defects

• Make sure system availability as per respective agreed SLA

• Support EOD batch run

• Perform annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Ensure proper knowledge transfer (KT) from project / development team before enhancement release

• Ensure application documentation is properly updated for each production release

Skills/Requirement

• Bachelor’s degree of Computer Science/IT or Engineering

• 7 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience

• Experience in L2 or L3 production support

• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc.

• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

PERSOL Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

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Responsibilities:

• To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
• To provide support during end of day batch run
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Requirements
Must have: -

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Key Domain/ Technical Skills
Familiar with OS/400 system

Familiar with RPG, COBOL language

Have experience with Silverlake banking system is plus point.

• Well Established Company

• Salary $3000 - $4,000 basic + Variable Bonus

• Excellent Welfare and Benefits + Career progression

• Working location: Ubi

• Working day: 5.5 days (alternate Saturday)

• Working hours: 8:30am - 6.00pm / 8.30am - 12.30pm (alternate Saturday)

Job Responsibilities:

• Provide technical support and repair guidance to dealership workshops.

• Diagnose and troubleshoot vehicle issues on-site, working closely with workshop teams.

• Submit technical cases to the manufacturer and follow up on repair solutions.

• Conduct technical training and coaching for workshop staff.

• Monitor and analyze vehicle repair data to identify recurring issues and support problem resolution.

• Drive continuous improvements in technical service and repair processes.

• Ensure all work is carried out in compliance with safety and quality standards.

• Collaborate with internal departments on technical projects and initiatives.

• Other ad hoc duties as assigned.

Job Requirements:

• Diploma in Automotive engineering or similar discipline with minimum 3 years of relevant experience in the automotive industry preferred.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities

• Current and Expected salary

• Reason for leaving

• Date of availability

• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Bachelor’s degree in IT or a related field
• Minimum 2+ years of experience in Application/Production Support, preferably within the banking domain
• At least 2 years of hands-on experience with Linux/Unix and SQL
• Recent experience working with Java / J2EE applications
• Minimum 1+ year of experience in application support; developers with strong Java knowledge and willingness to move into support are also encouraged
• Proficiency in Java / J2EE programming concepts

Technical Skills:

• Strong working knowledge of Unix/Linux commands and SQL queries
• Experience with web applications and batch job processing
• Familiarity with application servers such as JBoss
• Experience with databases like MariaDB and other SQL-based systems
• Basic knowledge of shell scripting
• Understanding of job scheduling tools, MQ setup, and file transfer tools (e.g., Connect:Direct) is an added advantage

Additional Skills & Attributes:

• Exposure to the banking or financial services industry is a plus

Responsibilities:

• Provide 24x7 production support onsite / offsite
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release

Requirements

• Bachelor’s degree in computer science or related field.
• At least 3 years’ relevant experience preferably in Level 2 production support field.
• You need to possess good analytical mind in production trouble-shooting and capable to work with Development/Level 3 support team and other stakeholders for interim solution, fixes delivery and continuous improvement for preventive measure.
• Experience in incident and problem management life cycle to follow thru till proper closure of incident and problem tickets.
• You are expected to be a fast learner to acquire assigned banking domain knowledge and to on-board new apps / modules / services / functions / enhancements from Development teams and ensure production stability would not cause by these changes.
• Capable in preparing/maintaining KB/SOP/Runbook documentation for incident related issues and System Operations supported activities (eg. OS/DB patch, RDR, Cert/Key renewal, batch trending analysis, etc.)
• Committed to take on EOD / System Operation support roster to support EOD batch run and support upgrade/maintenance activities scheduled during wee-hours and weekend.
• You must have work experience in AS400 and/or Open System platform; if you are in Banking / Financial industry previously, it would be a bonus.
• Inclination for automation and tooling and exposure to Splunk, Geneos, Control-m, Helix, Aldon, etc. would be great advantage.

Responsibilities:

• Provide 24x7 production support onsite / offsite
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release
• Follow up on defect and incident closure and meet incident closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Make sure system availability as per respective agreed SLA
• Support EOD batch run
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release
• Ensure application documentation is properly updated for each production release

Requirements:

Education:

·    Bachelors’ Degree in Computer Science or related field.

·    At least 3 years’ relevant experience preferably in Level 2 production support field.

Essential:

·   You are experienced in Level 2production support. If you are having development background would be added advantage.

·    You need to possess good analytical mind in production trouble-shooting and capable to work with Development/Level 3 support team and other stakeholders for interim solution, fixes delivery and continuous improvement for preventive measure.

·    Experience in incident and problem management life cycle to follow thru till proper closure of incident and problem tickets.

·    You are expected to be a fast learner to acquire assigned banking domain knowledge and to on-board new apps /modules / services / functions / enhancements from Development teams and ensure production stability would not cause by these changes.

·    Capable in preparing/maintaining KB/SOP/Runbook documentation for incident related issues and System Operations supported activities (eg. OS/DB patch, RDR, Cert/Key renewal, batch trending analysis, etc.)  

·    Committed to take on EOD /System Operation support roster to support EOD batch run and support upgrade/maintenance activities scheduled during wee-hours and weekend.

·    You must have work experience inAS400 and/or Open System platform; if you are in Banking / Financial industry previously, it would be a bonus.

·   Inclination for automation and tooling and exposure to Splunk, Geneos, Control-m, Helix, Aldon, etc. would be great advantage.

Key Domain/ Technical Skills:

·       OS400, AS400 RPG, COBOL

·       Unix, Linux, Solaris, Shell Script, Oracle DB

·       Tooling - Splunk, Geneos, Control-m, Helix, Aldon, etc. (added- advantage)

About the client: Our client is a Reputed Bank

Responsibilities:

• Provide 24x7 production support onsite / offsite
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release
• Follow up on defect and incident closure and meet incident closure KPI
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable.

Requirement:

• Bachelors’ Degree in Computer Science or related field.
• At least 3 years relevant experience in AS400 Level 2 production support.
• Must have work experience in Banking / Financial industry.
• Experience in automation and tooling and exposure to Splunk, Geneos, Control-m, Helix, Aldon.
• Experience in OS400, Unix, Linux, Shell Script, Oracle Database.

Interested candidates, who wish to apply for the above position, please send in your resume to Mohamed.basith@persolapac.com

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394
EA Personnel Reg.No. R1104824 (Samsudeen Mohamed Basith)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

Job: Production Support Analyst

Duration: 12 months (extendable)

Key Responsibilities

• Investigate production issues, respond based on production defect severity SLAs.

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Follow up on defect and incident closure and meet incident closure KPI.

• Make sure system availability as per respective agreed SLA.

• Ensure daily start of day (SOD) and end of day (EOD) execution for supported applications complete successfully.

• Provide support for annual Disaster Recovery (DR) exercise for supported applications.

• Provide support to System Engineers on server level patches / upgrade as and when applicable.

• Knowledge with 3rd party monitoring tools like Control-M, Genos, Splunk, SQL Monitor

• Knowledge with Market Data, and Genos monitoring setup and dashboard configuration

• Ensure application incident & task documentation is properly updated for each production release.

• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainframe or Unix shell or DB scripts etc.

• Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements:

• Prior hand-on production support experience of OPEN Systems/AS400

• Good support knowledge in either one of the retail or wholesale payment or customer information systems

• Willing to work in onsite shift-support model [24*7]

• Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation

• Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.

• 2 or more years’ production support experience in bank or financial vendors across multiple technologies / platform

• Be able to work in fast pace and high-pressure working environment.

Willingness to work across platforms – UNIX / open, AS/400 and mainframe

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bank

Responsibilities:

• L1 & L2 application technical and functional support in production treasury application support environment
• Monitoring and issue resolution of online trade booking applications
• Resolving technical services related issues, environment management and EOD batch support in morning/night/weekend shifts- 24/7
• Production support of Java/microservices application

Mandatory Skills Description:

• 0.5-2 years of experience in production application support environment
• Ability to read unix logs for debugging and troubleshooting.
• SQL experience is needed to fetch data
• Experience in providing L1 & L2 application technical and functional support
• Excellent team collaboration
• Excellent written and verbal communication skills
• Strong stakeholder management
• Flexible in working in shift timings and over weekends

Nice-to-Have Skills Description:

• Control-m experience
• Experience with Murex

Junior L2 Production Support (ref:120)

• Provide production support for systems and applications
• Monitor, troubleshoot, and resolve production issues
• Perform basic analysis using logs, SQL, and Unix/Linux
• Support batch jobs and system processes

Requirements:

• Possess IT background with intermediate knowledge or hands on experiences with SQL and Linux
• Open to work on shifting schedules
• Experience in application support or Developers who are willing to learn with good knowledge of Java, Unix, SQL
• Familiar with the following technologies: JAVA/J2EE, Linux, SQL
• Experience in Unix commands, SQL queries
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL, Shell

Please Indicate Job Code “120-L2 Prod” on the email subject

We regret that only shortlisted candidates will be notified.

John Bryan (Reg No. R1106648)

IT Consultancy & Services Pte Ltd

EA No: 92C5311

Please visit www.itcspl.com to learn more information about ITC

Responsibilities

●Responsible for managing cleanroom garments, consumables, cleaning agents and disinfectants purchase and inventory.

●Overseeing and coordinating external cleanroom garment laundry services.

●Assist in overseeing site cleaning and disinfection activities.

●Be responsible for production waste being generated during biopharmaceutical manufacturing processes, ensuring proper handling and disposal by contractor per EHS requirements.

●Conduct investigation of deviation that has been assigned by the team lead, supporting site internal/external audits and change control management.

●Perform other tasks that have been assigned by the team lead.

Requirements:

• Minimum NITEC or equivalent technical school or diploma certification in life science, biological science, microbiology, chemistry with at least 3-4 years working experience in a biopharmaceutical or equivalent industry.

• Familiar with using SAP system is a must, basic cleaning agents and disinfectants, GMP cleanroom and contamination control knowledge.
• Experience in biopharmaceutical or healthcare industry operation is preferred.
• Good teamwork ability, strong sense of responsibility, communication ability and execution.
• Demonstrate good communication and comprehension abilities.
• Able to work independently with limited supervision in a fast-paced environment.
• Possess good multi-tasking and prioritization skills.

6 months contract, subject to extension