TITLE: Principal Product Support Specialist
WORKING LOCATION: Bangalore, India
WORK MODE: Hybrid 3 Days office and 2 Days WFH in a week
SHIFTS ANY: 8.00AM to 5:00PM OR 12:00PM to 9:00PM
Experience: 5–8 years
Job description:
Strong Computing and or IT background with at least 5-8 years of related work experience.
Strong IIS and web-based application knowledge. Especially troubleshooting knowledge of Web Server, App Server and DB Server is a must.
Handle user access management and data management (importation, update, migration etc.) requests.
Lead troubleshooting and coordinate with Dev, Infra, and Network teams
ITIL foundation certification or proven work experience is a must with clear understanding of Incident Management, Problem Management, techniques of RCA and good understanding for the need of SLA
Experience with Observability platform like Grafana for trouble shooting, monitoring and alerting is a must.
Working knowledge of ESB (Enterprise Service Bus) or Message Queuing (MSMQ) is an added advantage
Manage platform delivery (Server/DB/Access/Environment requests – Dev/UAT/Prod)
Exposure to agile, DevOps and/or automation is desirable.
Preferred Skills:
You have attention to detail and are motivated by high-quality results.
Good understanding of infrastructure, database, and environment management
Exposure to DevOps and release processes
Have the mindset of a cross-functional team member with all the skills necessary to serve our customers.
Processes high domain knowledge - meaning a very good understanding of the business, applications, and functionalities.
Self-organising, with the ability to work both independently and as part of a team.
Critical thinking and analytical skills, with troubleshooting and complex problem-solving ability, are a must.
Excellent verbal/written communication skills. Fluent in English
