Total 83 support analyst job vacancies in Manufacturing / Production category in Singapore

We are looking for passionate Business Analyst/Product Owner that are enthusiastic in driving strategic product initiatives

• Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good
• Attractive salary package and employment benefits (up to 24 days leaves + medical insurance)
• Hybrid work arrangement

Responsibilities:
Product Strategy & Vision

• Leads the creation of product vision, speed-to-market strategy, roadmap and impactful objectives that align with the overall business strategy
• Leads in the evaluation of new opportunities and put forth proposals for new capabilities
• Owns the product backlog and prioritisation process based on business value and customer impact
• Define success metrics and constantly measure the impact of the product(s)

Stakeholder Management

• Communicate product roadmap and strategies on a regular basis to stakeholders and leadership, with the ability to influence decision making and drive collaboration
• Develop short term plans aligned with long term goals, working with multiple stakeholders and iteratively build product capabilities
• Convey complex ideas concisely and actively solicit and anticipate issues from stakeholders
• Keep user and product outcomes at the forefront while balancing stakeholder needs

Product & Team Leadership

• Lead and build high performing cross-functional team(s) that includes UX designers, software engineers, business analysts and/or delivery managers to deliver digital products that achieves business outcomes
• Work closely with UX designers to plan research objectives, organise activities such as product conceptualisation workshops and Usability Tests
• Analyse requirements to drive the design or review of test cases, and business processes
• Collaborate with Quality Engineer and business users to plan and monitor User acceptance test and user performance test
• Continuously seeks ways to improve products in the most cost-effective approach

Requirements:

• Minimum 4 years of experience in product management & business analytics
• Experience facilitating focus groups, workshops and sprint reviews
• Strong in stakeholder management and vendor management
• Certification as a Scrum Master or Product Owner is a bonus

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Liew Chien Hui (Vivian) - R2090138
ScienTec Consulting Pte Ltd – 11C5781

The specialized First Recovery IT Production SupportEngineer is responsible to support application wellness in production,investigate production issue raised, and respond to user with feasibleworkaround.

• Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team.
• Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces.
• Perform scheduled health check tasks across applications and raise alerts in case required.
  Able to work in shift-based environment, support implementations during bank’s green zone.
• Min 5 years’ experience.

Key Responsibilities:

• Assist in the execution of the product roadmap, collaborate with cross-functional teams and contribute to the go-to-market strategy
• Follow the product roadmap and weigh the cost of adjustments with changes in business imperatives
• Be the interface between business and technology, translate business needs and concepts to IT managers and developers, and manage business expectations in accordance to technological constraints
• Work closely with cross-functional teams including technology, operations, risk, legal and compliance to build, test and roll out products that deliver value to the business. Scope and prioritise activities based on business and customer impact
• Monitor the progress of the product from design to launch, and manage the project schedule, manpower resources and budget to ensure that project requirements, milestones and deliverables are met
• Create high-level test cases and detailed scripts within those test cases to allow effective systems testing
• Write detailed product requirements documents and user story
• Perform system verification and sign off
• Conduct market analysis and identify potential business opportunities based on industry and competitive trends
• Assist changes to product portfolio to improve competitive position and optimise product performance

Requirements:

• Degree in Finance/Computer Science/Engineering or a related discipline
• A highly collaborative individual who thrives in hands-on environments.
• Project management and problem-solving skills
• Good written and verbal communication skills
• Interest in payment solutions e.g. e-wallets, cards, remittance, cash, cryptocurrencies etc

Product Support Front Office:

• Manage technical inquiries on DISS Monitor L2, providing high-level technical support to importers within APAC region
• Monitor the progress of DISS cases and ensure follow-up until each case is resolved
• Monitor and assess the quality of DISS tickets received using the evaluation tool
• Provide onsite/remote support to markets using telediagnosis, often requiring a direct diagnostic tool connection to the vehicle, typically using ODIS-S, iDEX, ODIS-E, or CP-Tool

Technical Problem Investigation:

• Organize customer’s car with the importer for vehicle analysis
• Investigate technical issues either on-site or remotely on behalf of Audi AG Quality Assurance, and/or Technical Development
• Initiate, coordinate and organise advanced analysis from expert team to obtain essential measurement data for further analysis
• Determine whether to distribute to the importer based on the sensitivity of data gathered
• Monitor product quality performance in the region and report deviations to Audi AG

Product Support Back Office & Fault Elimination Process:

• Monitor product quality performance by analysing monthly data from Tableau/AQUA/SQA,FFP & if necessary warranty reports to identify new technical problems in the region and report deviations to Audi AG and the importer
• Initiate affected markets to kick off fault elimination process on newly identified problems by requesting Priority Customer Complaint (PCC) to be created
• Prepare and provide relevant data for escalation meetings, business review, monthly reports

Product Support Coordination & Escalation:

• Arrange meetings/conferences with importers for technical discussions
• Centrally coordinate and manage technical topics by escalating/de-escalating topics within APAC region to PQF/FQK/QuK/BPD committees, where appropriate
• Arrange regular meetings or telephone/video conferences with Audi AG Quality Assurance Product Support division for follow-up on PCC/FAP/KPM topics

Competency Identification and Development:

• Identify product support and market competency needs in the APAC markets and find solutions to enhance market competence through coaching, development, and training
• Provide high-level trainings to enhance competence levels at identified importers

Training/Qualification/Conference:

• Actively organise and prepare technical training/qualification sessions eg. advanced technical service training (SoST), Resident Program, Product Support Qualification (PSQ) and Learning Online Training (LoT)
• Actively organise and support conferences such as the Regional Technical Conference and global SoST

Technology Advancement:

• Work continuously to future-proof technology advancement, innovate and promote advanced diagnostic/repair solutions to all importers

Market Steering and Mentorship:

• Support assigned APAC markets as part of the market liaison/mentor program, providing ad hoc support that may be non-technical in nature
• Monitor and review the development of importer’s KPI performance (STLI) for mentored markets, coordinate coaching and analyse reports/data as needed
• Support the Process analysis function as required to identify gaps or areas of improvement with importer standards regionally and occasionally globally

Requirements:

• Post-secondary qualification is desirable, with an engineering diploma or degree being advantageous but not mandatory
• At least five to eight years in the car repair industry, holding positions such as Mechanic, Workshop Manager, Foreman or Service Advisor
• Excellent communication and presentation skill with adequate experience in steering and managing multicultural markets
• Fluent in English is required and proficiency in German is highly advantageous
• Experience in moderating workshops and seminars, delivering trainings to importers globally
• Self-motivatedindividual that can work with high independency, able to travel internationallyand sometimes at short notice

Reporting to the Manager of Product Technical Support Tier 1, you will be the first point of contact for Assent Compliance’s midmarket customers and suppliers. You’ll handle inbound and outbound support inquiries via calls, webforms, emails, live chat, and screen-share sessions. As a Tier 1 Technical Analyst, you will play an integral role in ensuring customer success by providing timely, high-quality support and maintaining detailed documentation in a regulatory compliance environment. This position emphasizes both adherence to established processes and the creative problem-solving skills necessary to resolve unique or complex user issues.

KEY REQUIREMENTS AND RESPONSIBILITIES 

• Serve as a first responder to support requests, managing cases from initial contact to resolution

• Engage with clients and suppliers in a professional, friendly manner to enhance the customer experience

• Use troubleshooting tools, basic SQL queries, and AI-driven insights to identify root causes of issues

• Document all interactions, steps, and resolutions thoroughly for consistent case management

• Resolve routine to moderately complex issues using established processes and creativity for unique problems

• Escalate complex product defects or high-impact cases to Tier 2

• Contribute to multi-channel support by providing assistance through email, phone, chat, and screen-share

• Adhere to set performance metrics (e.g., first response time under 2 hours, quality rating ≥95%)

• Participate in training and knowledge-sharing sessions to stay updated on new features and best practices

• Collaborate with peers and higher-tier teams in “swarm” sessions to resolve challenging issues

• Manage your queue efficiently, consistently updating cases with progress and new information

• Work various shifts (including evenings and weekends) to support a global 24/7 operation

• Follow corporate security policies and handle data in accordance with regulatory requirements

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs. 

1.负责生产车间生产过程监控与操作，确保产线运行正常

Monitor and operate the production process on the workshop floor to ensure smooth production line operation.

2.负责生产车间设备的保养和维护，及时处理异常

Perform routine maintenance and upkeep of production equipment, and promptly address any malfunctions

3.负责工艺参数管理与优化，确保产品质量稳定

Manage and optimize process parameters to ensure stable product quality.

4.负责车间各岗位的协调与沟通，促进生产计划达成

Coordinate and communicate between different workshop floor positions to facilitate the achievement of production plans.

5.负责生产数据记录与报表

Record production data and generate relevant reports.

技能要求：

1.计算机与软件技能

Computer and software skills, proficiency in common office software.

2.熟悉常规设备原理，了解自动化控制系统的基本操作与维护

Familiar with the principles of conventional equipment; basic knowledge of operating and maintaining automation control systems. e.g., PLC(Programmable Logic Controller),DCS(Distributed Control System).

3.质量与安全意识

Strong quality and safety awareness.

4.分析与应变能力

Excellent analytical and problem-solving skills.

5.沟通与团队合作

Good communication and teamwork skills.

6.自动化/机电等专业 大专及以上

Diploma or above in Automation, Mechatronics, or related fields

Job Description

We are looking for a motivated Java J2EE Application Support Analyst to provide application support and development assistance in a banking environment. The role requires hands-on experience with Java, SQL, and Unix, along with a willingness to learn and take ownership.

Key Responsibilities:

• Support and maintain Java/J2EE applications.

• Troubleshoot issues, run SQL queries, and execute Unix shell scripts.

• Manage batch jobs, job scheduling, and deployments (JBOSS, MariaDB, MQ).

• Collaborate with developers and business teams to ensure smooth operations.

• Maintain documentation and meet SLAs with high-quality delivery.

Requirements:

• Bachelor’s degree in IT, Computer Science, or related field.

• 1+ year experience in application support or developers willing to learn support.

• Strong knowledge of Java/J2EE, SQL, Unix/Linux commands.

• Exposure to banking/financial industry is a plus.

• Strong team player with ownership mindset and eagerness to learn.
  .
  Please note this is a shift-based role.

Requirement:

• Minimum 2-5 years of Production Support experience
• Minimum Java development skills will be added advantage.

Key responsibilities

• Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.
• Monitor system performance, detect anomalies, and ensure uptime and availability of services.
• Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
• Work closely with L1 support to ensure a seamless escalation process for complex issues.
• Collaborate with development teams to identify and resolve recurring issues or system bugs.
• Perform root cause analysis and provide recommendations for system improvements.
• Document technical issues, solutions, and best practices for future reference.

This position needs shift work, Rotational Basis, 24/7.

Thanks,
Saghana Sithara

Business Manager, Recruitment| Quess Selection & Services, Singapore

EA License Number: 23C2060 Registration ID is R1550224

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfil our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA.”