Total 4 support analyst job vacancies in Manufacturing / Production category in D26 Springleaf, Upper Thomson

Analyst, Product Management

Showcasing excellence and innovation at every stage, Product Management is responsible for the cross-functional management of products or solutions through their entire lifecycle. Using a wealth of technical and industry experience, we work across functional areas to implement our products or solutions. We undertake thorough analysis of the markets to ensure we maximize profitability and adjust our product strategies to respond to competition. Our role also involves acting as subject matter experts for internal and external product events or partner meetings.

Join us to do the best work of your career and make a profound social impact as an Analyst, Product Management on our Product Management Team in Singapore.

What you’ll achieve
As an Analyst, Product Management, you will be responsible for cross-functional management of specific products or solutions through their entire life-cycle to achieve P&L (Profit and Loss statement) goals.

You will:

• Applies broad knowledge of the company’s product/service capabilities and competitive environment to identify new growth areas, new technology, and emerging product/service opportunities
• Evaluates in-depth market analysis and leads business cases for optimization of existing products/solutions alternatives and/or to create the next generation of new products
• Oversees and drives products/ solutions through the phase release or solutions release process, including business case and resource requirements
• Manages product portfolio roadmap and works to scope opportunities and obtain appropriate funding for new programs
• Creates, implements, and monitors plans for testing products/ solutions through beta releases or pilot programs

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Understanding of business goals and objectives as they relate to customer use cases and solutions

Desirable Requirements  

• Bachelors/Master's Degree

Senior .NET Production Support Engineer (Cloud & SRE Focus)

Job Summary

We are seeking a highly skilled and experienced Senior .NET Production Support Engineer to manage and enhance mission-critical, cloud-native applications. This role requires expertise in Site Reliability Engineering (SRE), observability, and modern DevOps practices, ensuring high availability, scalability, and performance of distributed systems.

You will lead incident management, advanced troubleshooting, root cause analysis (RCA), and automation initiatives, while collaborating with cross-functional teams to drive resilience, reliability, and continuous improvement.

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Key Responsibilities

• Provide L2/L3 production support for.NET (Core/6/7/8+) and ReactJS-based microservices applications

• Implement and maintain SRE practices (SLIs, SLOs, error budgets) for system reliability

• Perform advanced troubleshooting in distributed, microservices-based architectures

• Monitor system health using observability stacks (logs, metrics, traces)

• Drive root cause analysis (RCA) with a focus on preventive and automated solutions

• Collaborate with DevOps and development teams in CI/CD pipelines and release automation

• Support containerized deployments (Docker, Kubernetes) and cloud environments

• Automate repetitive operational tasks using scripting (PowerShell, Python)

• Participate in on-call rotations and incident response (Major Incident Management)

• Integrate AI-driven monitoring and anomaly detection tools for proactive issue detection

• Ensure compliance with ITIL, security, and DevSecOps standards

• Maintain detailed runbooks, knowledgebase, and operational dashboards

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field

• 5+ years of experience in .NET application support, SRE, or backend development

Core Technical Skills

Strong expertise in:

• C#, ASP.NET, .NET Core / .NET 6+(preferred latest versions)

• RESTful APIs, Web API, Microservices architecture

• SQL Server, MySQL (plus performance tuning & query optimization)

• Experience in:

• Multithreading, async programming, memory management

• Debugging production issues (dump analysis, profiling, thread analysis)

• Performance optimization &scalability engineering

• High-Niche & In-Demand Skills (Added)

Cloud &Cloud-Native

• Azure (App Services, AKS, Functions, Application Insights) / AWS (EKS, Lambda, CloudWatch)

• Cloud-native design patterns &distributed systems

 Containers & Orchestration

• Docker, Kubernetes (AKS/EKS), Helm charts

• Experience managing production workloads in containerized environments

Observability &Monitoring

• Advanced tools: Prometheus, Grafana, ELK Stack, Open Telemetry

• Expertise in distributed tracing (Jaeger, Zipkin)

DevOps & CI/CD

• Azure DevOps / GitHub Actions / Jenkins pipelines

• Infrastructure as Code (Terraform, ARM templates)

DevSecOps

• Secure coding practices, vulnerability scanning

• Tools like Snyk, SonarQube, OWASP compliance

• AI & Automation (Advanced Niche Edge)

• AI-driven monitoring (AIOps tools)

• Basic knowledge of ML models for anomaly detection

• Experience integrating GenAI / ChatOps for support automation

Tools &Technologies

• Incident Management: ServiceNow, JIRA

•  Monitoring: Splunk, AppDynamics, Dynatrace

•  Version Control: Git (GitHub / GitLab /Bitbucket)

Preferred Skills

•  Certifications:

•  Azure / AWS Certified Solutions Architect or DevOps Engineer

•  ITIL Foundation / Advanced ITIL[i]

Exposure to:

•  Python automation & scripting

•  AI/ML certifications or hands-on experience

•  Financial services / high-availability environments (bonus)

1 year contract under employment agency payroll

Location: Changi Business Park

Salary inclusive of allowance: Up to $4600 (Depend on experience and Company do not provide bonus)

Shift Timing (Need to support weekends and public holidays (off-in-lieu will be provided if support on PH)

• 7AM to 4PM
• 11AM to 8PM
• Transport is claimable - before 7am and after 11pm

Candidate must possess the following skills:

1. Hands on experience with SQL and Linux for L2 support
2. Python (at least basic)
3. Shell scripting to understand existing scripts and modify the scripts.

Responsibilities

• Provide Level 2 production support for business applications and batch jobs
• Monitor applications, troubleshoot incidents, and ensure SLA compliance
• Support and maintain Java/J2EE applications in Linux/Unix environments
• Develop and maintain Python and Shell scripting for automation and operational support
• Execute SQL queries, analyze logs, and perform issue resolution
• Support application deployments, job scheduling, and system monitoring
• Work closely with development and infrastructure teams for issue resolution

Requirements

• Singaporean (Need to clear project clearance and pre-employment check)
• Degree in IT, Computer Science, or related field
• Minimum 2 years of experience in application
• Hands-on experience in Python, Shell scripting, SQL, and Linux/Unix
• Basic knowledge of Java/J2EE applications
• Knowledge of web applications, batch jobs,  JBOSS, MariaDB, SQL,
• Knowledge of Job scheduling, MQ setup, C:D setup experience is a plus
• Banking industry exposure is a plus
• Strong problem-solving skills, ownership mindset, and good team
• Able to commit to a 1 year contract

Please study the link from client before applying:
Unix : https://www.oracle.com/virtualization/technologies/vm/downloads/virtualbox-downloads.html (free download for practising Unix)

Unix : https://upload.wikimedia.org/wikipedia/commons/7/79/Unix_command_cheatsheet.pdf

https://learnsql.com/blog/sql-basics-cheat-sheet/

SQL: Google 100 SQL interview questions for application support in banking.

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country

• We empower our employees to manage their financial well-being and help them plan for the future

Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

The Product Management Control Analyst is an intermediate level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team. The overall objective of this role is to coordinate the of products , increase share of market and obtain competitive position.

Responsibilities:

• Participate in day-to-day product management for Cards and Unsecured Lending products such as product governance, client experience, and product strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results.

• Assist in the development and analysis of strategic product control roadmaps, ensuring framework development maximizes benefit from each product. Review surveys and analyze competitive industry landscapes to identify potential risks, threats, and opportunities for product managers.

• Work with product managers in addressing regulatory, AML, and Fraud product concerns to create an advanced set of solutions

• Contribute to the achievement of targets and effective product risk management. Oversee the identification and execution of opportunities and address gaps in business plans.

• Appropriately assess risk in business decisions, prioritizing Citigroup's reputation, clients, and assets. This includes ensuring compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing, and transparently reporting control issues.

• Provide informal guidance or on-the-job training to new team members

• Implement team procedures, facilitate client problem resolution, and manage both internal and external client relationships.

Qualifications:

• 5 – 8 years of relevant experience and >6 years of financial services industry experience

• Knowledge of product control, credit, product development, and/or analytics

• Ability to work unsupervised and adjust priorities quickly as circumstances dictate

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Consistently demonstrates clear and concise written and verbal communication

• Demonstrated analytical skills

• Demonstrated problem-solving and decision-making skills

Education:

• Bachelor's/University degree or equivalent experience