Total 64 support advisor job vacancies in Manufacturing / Production category in Singapore

1.负责生产车间生产过程监控与操作，确保产线运行正常

Monitor and operate the production process on the workshop floor to ensure smooth production line operation.

2.负责生产车间设备的保养和维护，及时处理异常

Perform routine maintenance and upkeep of production equipment, and promptly address any malfunctions

3.负责工艺参数管理与优化，确保产品质量稳定

Manage and optimize process parameters to ensure stable product quality.

4.负责车间各岗位的协调与沟通，促进生产计划达成

Coordinate and communicate between different workshop floor positions to facilitate the achievement of production plans.

5.负责生产数据记录与报表

Record production data and generate relevant reports.

技能要求：

1.计算机与软件技能

Computer and software skills, proficiency in common office software.

2.熟悉常规设备原理，了解自动化控制系统的基本操作与维护

Familiar with the principles of conventional equipment; basic knowledge of operating and maintaining automation control systems. e.g., PLC(Programmable Logic Controller),DCS(Distributed Control System).

3.质量与安全意识

Strong quality and safety awareness.

4.分析与应变能力

Excellent analytical and problem-solving skills.

5.沟通与团队合作

Good communication and teamwork skills.

6.自动化/机电等专业 大专及以上

Diploma or above in Automation, Mechatronics, or related fields

What we are looking for

The Post Production Support Specialist (PPSS) supports customers post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Their contributions include defining new client requirements, configuring and tuning the application to the client’s business and technical needs, training users, testing workflows and resolving issues. The Specialist will liaise with Charles River Technical Support and Product resources to troubleshoot application issues and to determine the optimal configuration. The ideal candidate will have at least 3 to 5 years of hands-on experience gained in the financial industry working for a consultancy or software vendor. Experience leading the implementation or support of Front, Middle or Back Office Investment Management systems is highly valued.

Why this job is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform - State Street Alpha, that was launched in 2019.

What you will be responsible for

• PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams.

• Analyze and evaluate requirements issues while providing product expertise and guidance throughout the post go-live journey.

• Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of Charles River solutions and services.

• Evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer-specific requirements or in response to trends in the marketplace.

• Responsible for maintaining a client issues list and status reporting.

• Train users on existing workflows

• Gather requirements for new asset classes, security types and/or business line

• Document requirements

• Works with Professional Services team to assign dedicated resources to accomplish deliverables

•  Contribute to software quality by clearly communicating defects to Client Support and Product Management. Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes. Identify errors and mistakes in documentation and suggest corrections and improvements.

What we value

The Post Go Live Production Support Specialists is expected to have experience working on implementing or supporting Front, Middle or Back Office Investment Management systems.

• PPSS are expected to have strong industry knowledge across multiple asset classes. Additionally, PPSS team members are responsible for navigating the CRD/Alpha eco-system and establishing relationships with the various internal supporting teams. 

• Minimum of 5 years of experience with the implementation and/or support of mission-critical financial solutions. Experience in the implementation and/or support of a financial system within a bank, hedge fund or asset manager, or wealth management firm is especially valuable.

•  Hands-on experience implementing or supporting investment management software, preferably an order management and compliance system is especially valuable.

•  Substantive in one or more of the following: fixed income, equity financial instruments. Understanding of investment management or wealth management workflows, derivatives, and FX instruments.

•  Technically savvy: understanding of multi-tier technical architectures and relational database structures, familiarity with SQL, FIX and reporting tools.

•  A strong record of customer service. Post Go Live Support Specialists must understand customer needs and build effective relationships. The candidate must be able to convey plans, issues and concerns to clients and team members in a clear, logical and concise manner. They will need to also be able to influence key decision makers both internally and externally.

•  Must be customer driven, work within a team environment, and be focused on providing a high quality of service to the customer.

•  Strong time management skills including the ability to manage multiple projects in parallel.

•  Strong problem solving/analytical skills.

Education & Preferred Qualifications

• Degree in a business or technical field such as Finance, Mathematical Finance, Economics, Engineering, or Computer Science. An advanced degree or industry certification such as the CFA is a strong plus.

• 3 to 5+ years of experience

• Travel as required by the Customer

Job Description

We are looking for a motivated Java J2EE Application Support Analyst to provide application support and development assistance in a banking environment. The role requires hands-on experience with Java, SQL, and Unix, along with a willingness to learn and take ownership.

Key Responsibilities:

• Support and maintain Java/J2EE applications.

• Troubleshoot issues, run SQL queries, and execute Unix shell scripts.

• Manage batch jobs, job scheduling, and deployments (JBOSS, MariaDB, MQ).

• Collaborate with developers and business teams to ensure smooth operations.

• Maintain documentation and meet SLAs with high-quality delivery.

Requirements:

• Bachelor’s degree in IT, Computer Science, or related field.

• 1+ year experience in application support or developers willing to learn support.

• Strong knowledge of Java/J2EE, SQL, Unix/Linux commands.

• Exposure to banking/financial industry is a plus.

• Strong team player with ownership mindset and eagerness to learn.
  .
  Please note this is a shift-based role.

Requirement:

• Minimum 2-5 years of Production Support experience
• Minimum Java development skills will be added advantage.

Key responsibilities

• Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.
• Monitor system performance, detect anomalies, and ensure uptime and availability of services.
• Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
• Work closely with L1 support to ensure a seamless escalation process for complex issues.
• Collaborate with development teams to identify and resolve recurring issues or system bugs.
• Perform root cause analysis and provide recommendations for system improvements.
• Document technical issues, solutions, and best practices for future reference.

This position needs shift work, Rotational Basis, 24/7.

Thanks,
Saghana Sithara

Business Manager, Recruitment| Quess Selection & Services, Singapore

EA License Number: 23C2060 Registration ID is R1550224

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“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA.”