The Vice President, Business Relationship Manager(BRM) – Transaction Banking(including Payments, Cash Management, and Trade Finance) is responsible for understanding the business and system transformation needs of the Transaction Banking Office for Asia (TBOA) as well as the related countries and locations, and for serving as the “single front door” within ASO. In this role, the incumbent manages the entire process end to end—from intake of demand, clarification of business requirements, prioritization, initiative formulation, and support for investment decisions, to connecting with Delivery teams and confirming value realization after implementation.
This position goes beyond the traditional role of an “IT request intake and coordination function.” As a strategic partner for the Transaction Banking domain, the BRM drives initiatives in operational efficiency, standardization, operational risk reduction, regulatory compliance, AI and data utilization, workflow improvement, and process optimization. The BRM leads demand shaping and prioritization and delivers outcomes across the full end-to-end lifecycle.
Candidates who have experience in IT portfolio management based on business strategy, gained from either a business or IT role, are also welcome.
Job Responsibilities:
Act as the single ASO front door for Transaction Banking-related technology, process improvement, regulatory, efficiency, and transformation demands from TBOA, regional stakeholders, branches, and country teams.
Understand Transaction Banking business issues and translate business needs into clear scope, expected outcomes, business value, feasibility, risk considerations, and prioritised demand items.
Partner with Transaction Banking leadership and IT to translate strategic objectives into prioritized technology initiatives, based on business value, regulatory/risk impact, delivery capacity, and technical feasibility.
Manage the Operations demand pipeline, service backlog, and initiative inventory, ensuring alignment with ASO portfolio management, investment planning, and MTBP priorities.
Shape practical Operations improvement initiatives by leveraging reusable capabilities such as AI, data, workflow tools, APIs, and existing enterprise platforms.
Work with the AI & Data Team, Architecture, Risk/Compliance, and delivery teams to prioritise, pilot, govern, and operationalise AI/data use cases for Transaction Banking.
Assess whether existing ASO capabilities, standard patterns, or shared platforms can be reused before Transaction Banking stakeholders pursue external vendors or bespoke solutions.
Job Requirements:
Minimum 10 years' experience in financial services with a background in Transaction Banking, project management, operations controls.
Experience in market products such as payments, deposits, loans, and front-to-back operations processes.
Experience bridging business and IT teams, translating business needs into requirements, scope, priorities, and business cases.
Experience driving system development, process improvement, digital transformation, regulatory change, workflow optimisation, or automation initiatives.
Strong stakeholder management skills across business, technology, regional/country teams, vendors, Head Office, Risk/Compliance, Architecture, and other control functions.
Good understanding of investment planning, cost-benefit analysis, prioritisation, budgeting, and project initiation/governance processes.
Strong analytical and communication skills, with the ability to structure complex business issues and explain them clearly to senior management, business users, and technology teams.
Customer-first mindset: Starts from Transaction Banking real pain points, business outcomes, and user experience.
Outcome-driven approach: Focuses not only on project completion, but on adoption, value realisation, risk reduction, and operational efficiency.
Strategic partnership: Goes beyond receiving requests by proactively shaping improvement opportunities aligned to Operations strategy, ASO strategy, and MTBP.
Analytical and critical thinking: Structures complex business, system, and risk issues and compares multiple solution options.
Stakeholder orchestration: Aligns Business, IT, Risk, Architecture, Branch and Head Office stakeholders to enable decisions and delivery.
Agility with control: Enables faster decision-making and delivery while maintaining banking-grade governance, risk, and regulatory discipline.
Ownership and accountability: Drives clarity from demand intake to value realisation, avoiding unclear ownership boundaries.
Continuous improvement: Uses post-go-live feedback, KPIs, and lessons learned to improve future initiatives and services.
Inclusive collaboration: Works constructively across countries, functions, seniority levels, and specialist domains.
Integrity: Consistently upholds MUFG standards for compliance, information management, and risk control.
We regret to inform that only shortlisted applicants will be notified.
(Job ID: 10076984)
