· Act as Business Implementation Manager for Global Accounts:
- Manages the technical implementation in the business.
- Together with Sales and the “ONE IT” engages with the (potential) client as the responsible person to onboard the client in DSV.
- Sign off the proposed Business Requirement Document to initiate integrations, and align the scope with the customer.
- Together with the ONE IT aligns the planning (high level and detailed) with Operations, Customer, the Customer Integration Office and EI.
- Ensures that the User Acceptance Tests scenarios are created & executed accordingly.
- Ensures that all local stakeholders are aligned. & committed to the projects.
- Ensures that all local contributors have committed to the plan and are delivering on time and on quality.
- Acts as the first point of contact for Operations after the Business Go live, Troubleshooting, Advising – during Hypercare period.
· Close cooperation with Group Integration office(CINTO), in establishing/maintaining current & future work process /protocols for BIMs globally.
· Analyze any current EDI+ and special setups and see how we can convert more to standard or make our standard fit more requests.
· Understand our EDI & API services and guide customers/sales towards API First.
· API – take the lead in educating sales staff to sell API over EDI and take input from our customers to use for improving our API product.
· Assist in migrating customers from legacy platforms, onto future corporate platforms.
QUALIFICATIONS
(Skills, knowledge, and on the job abilities required to carry out the job proficiently)
· Experience in business change management, particularly in logistics or supply chain.
· Strong knowledge of EDI, API integrations, and related technologies.
· Proven experience in leading cross-functional teams and complex systemintegrations.
· Strong stakeholder management and communication skills.
· Ability to drive process improvement and standardize operations acrossteams.
· Experience in troubleshooting and supporting post-go-live transitions.
· Leadership skills in mentoring and educating teams.
EDUCATION AND/ OREXPERIENCE
· Bachelor’s degree in Business, Supply Chain, Logistics, IT, or related field (MBA preferred).
· 6-10 years of experience in business change management or systems integration in supply chain/logistics.
· Experience with migrating from legacy platforms.
· Knowledge of API and EDI integration best practices.