Total 565 technical analyst job vacancies in Business Management / Project / Planning category in Singapore

About the Company

Our client is a leading provider of document solutions and digital imaging services, specializing in secure document management, archiving, and workflow processing. You will provide professional, timely,and accurate operational support to the services and solutions team. The role is responsible for reporting, administrative coordination, and operations support, including maintaining  internal reporting systems built on Power Apps and Power BI (e.g., Productivity Dashboard, Utilization Dashboard). You play a critical part in ensuring that the team's operational processes, deployment activities, and service delivery to customers run smoothly and efficiently.

Responsibilities
Business Support – Reporting & Monitoring:

• Manage and provide monthly reports to key stakeholders: Consolidated Oracle Time and Labor (OTL) report for internal review and submissions for project cost allocation. Labour Utilisation Dashboard for delivery resources relating to the services and solutions projects and for the senior leadership team
• Manage highly confidential project financials in compliance with corporate information security policies
• Support project cost management for identified key projects by monitoring actual vs planned expenditures to ensure accountability and cost efficiency

Business Support – Service Deployment Activities:

• Coordinate and track online software and professional services deployment through the operations hub for all business solutions portfolios
• Manage customer inventory assets (e.g., card readers, media kits, software media) including proper identification, tracking, and stock drawdown support for engineers.

Departmental Digital Transformation Initiatives:

• Participate in business process improvement initiatives and crossfunctional operations projects.
• Serve as a system administrator and validator for the team's OneConnect (OneInvoice: eApproval module for 3rd party invoices / OneTime).
• Administer and support the team's digital systems using PowerApps, PowerBI and Power Automate

Programme and Events Management:

• Coordinate logistics for internal events, meetings, and workshops, including venue arrangements, participant communications, and preparation of materials.
• Ensure compliance with internal policies, processes, and audit requirements.
• Support additional stretch assignments as part of professional development and exposure across the organization (as required).

Requirements

• NITEC in Business Administration, Information Technology
• Must have prior experiences in Power BI, Power Automate and Power Apps
• Proficiency in Microsoft Office applications
• Strong analytical, organizational, and problemsolving skills.
• Good written, verbal, and interpersonal communication abilities.
• High attention to detail and ability to manage multiple tasks simultaneously.
• Demonstrated discretion with handling confidential information.
• Ability to exercise judgement and initiative in response to enquiries.
• Proficiency in data analytics tools and techniques to identify trends and support department objectives.

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at kaixinnchew@morganmckinley.com for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R2196712

EAP Name: Chew Kai-Xinn

Responsibilities:

• Conduct business requirements analysis for CRM, website, and customer service transformation initiatives by engaging stakeholders across headquarters and schools.
• Perform process mapping and optimisation, identifying inefficiencies and designing improved workflows leveraging AI and self-service capabilities.
• Analyse existing CRM systems, identify capability gaps, and define requirements for AI-enabled customer service features and system integrations.
• Gather and document requirements for internet-facing applications and knowledge management systems, including user stories, functional specifications, and user journeys.
• Perform data analysis to identify trends, define KPIs, and support improvements in customer service performance and website usage.
• Produce key documentation including BRDs, functional specifications, process flows, and traceability matrices.
• Support testing and quality assurance, including developing UAT scenarios and validating solutions against business requirements.
• Facilitate stakeholder workshops, training, and change management to support system adoption and process improvements.

Requirements:

• Minimum 4 years of business analysis experience in digital transformation or system modernisation projects
• Experience analysing CRM systems, customer service processes, and internet-facing applications
• Strong knowledge of requirements gathering, process mapping, and solution design
• Experience in data analysis, performance metrics, and UX/customer journey mapping
• Understanding of AI/automation technologies, data governance, security, and compliance
• Excellent analytical, communication, and stakeholder management skills
• Proficiency in business analysis tools, documentation, and requirements management
• Experience with CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow)
• Knowledge of knowledge management systems and information architecture
• Familiarity with Singapore Government Tech Stack and integration frameworks
• Exposure to AI-powered customer service solutions, chatbots, or contact centre operations
• Business analysis certification such as CBAP or CCBA is an advantage.

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

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Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Dick Sern (Dick Sern)
EA Personnel Reg No: R22106832

Responsibilities
As a Business Analyst, you need to:

• Drive product outcomes by delivering actionable insights.
• Conduct market analyses to identify problem space and opportunity size.
• Evaluate existing solutions to identify unique opportunities or areas of synergies.
• Conduct user interviews and gather insights to inform formulation of problem statement.
• Define key success factors, identify relevant metrics, and build dashboards to track metrics.
• Analyse results post- release to identify areas of improvement.
• Analyse impact of requested

Requirements
As a Business Analyst, you need to have:

• Proven record of collecting and synthesizing data to derive actionable insights.
• Excellent written and verbal communication skills to pitch ideas and influence stakeholders.
• End to end experience working with product team to build products.
• Ability to work effectively and independently under pressure and prioritize effectively to meet tight deadlines.
• Computer science, product management related degrees or diplomas are a plus

Role: Business Analyst

Duration: 12 months

Responsibilities;

• Develop application evaluation module with eligibility assessment tools, project evaluation framework (problem statements, milestones, costs, benefits), and standardised scoring templates with collaborative review features
• Develop analytics capabilities to generate insights on FinTech investment trends, funding patterns, company characteristics, and Singapore's FinTech landscape
• Conduct requirements gathering, process mapping, and deliver knowledge transfer to Innovation Acceleration Office

· Degree in a relevant IT field with 3+ years of experience in IT business analysis, solution design, and testing.

· Experience in at least one full software/product development cycle (Agile preferred).

· Strong analytical, problem-solving, and influencing skills.

· Strong stakeholder management skills with ability to engage users at all levels and facilitate discussions

· Proactive, motivated, and inquisitive mindset.

· Ability to code and iterate during planning sessions and conduct workshops.

RESPONSIBILITIES

• Work closely with business user in business process improvement to align with business and project objectives and bridge the gaps between business users and technical solution team.
• Prepare documentation to cover business processes, workflows, or business requirements and work with stakeholders to obtain sign off.
• Work alongside team leads and Project Manager to align overall technical and business direction, bridge requirements and articulate technical constraints with Business users.
• Facilitate discussions or workshops with users, vendors such as requirement workshops, gap analysis, test planning and deployment planning.
• Work closely with vendors and development teams to ensure the right implementation of IT solutions to meet the business needs.
• Give regular updates to project manager / delivery manager.
• To create test cases and get acceptance with business users on all Test Plan.
• Manage and perform functional testing of systems before release to business users for acceptance testing.
• Work with test automation team on automating testing, validating test results and working with developers on fixes, prior to every production release.
• Manage users for adhoc / urgent change requests.

EXPERIENCE

• Min 5+ years of experience in the role of Business analyst in insurance domain analytical work.
• Strong knowledge of database structure systems and data mining/mapping, transformation.
• Proven track records of successful implementation of projects
• Experience in implementing digital solutions.
• Able to work under pressure and within tight deadlines on several initiatives simultaneously.

Location: Depot Road
Salary: Up to $4,900/month
Contract: 12 months

About the Role

We are seeking a motivated and detail-oriented Sustainability Regulatory Analyst to join our team. You will play a key role in ensuring compliance with sustainability regulations across the APJ (Asia Pacific and Japan) region, supporting policy analysis, regulatory tracking, and technical advocacy.

Key Responsibilities

• Detect, analyze, and influence sustainability regulations within the APJ region, maintaining a roadmap and compliance dashboard
• Track and support compliance with legislative requirements on WEEE, batteries, packaging, eco design, waste shipment, materials, ESG, supply chain responsibility, climate, repair, and circular economy
• Develop policy analysis and compliance guidance for internal teams
• Attend meetings with industry associations, policy makers, and stakeholders to understand regulations and provide technical advocacy support
• Act as regional lead for specific regulatory topics, collaborating with global leads to provide expertise and guidance within APJ
• Work with colleagues in other regions to provide a global overview of relevant regulations
• Support specialist sustainability programs and compliance transformation projects

Requirements & Essential Skills

• Bachelor’s or Master’s degree in Sustainability, Environmental Policy, Environmental Management, Environmental Law, or related fields
• Passion for sustainability and drive to make a positive impact
• Knowledge and experience in sustainability policy or compliance roles
• Ability to understand compliance requirements and develop practical solutions
• Strong problem-solving, organizational, and project management skills
• Excellent verbal and written communication skills in English
• Advocacy and influencing skills to engage stakeholders effectively
• Analytical mindset, attention to detail, and quality orientation
• Ability to work independently and as part of a team in a fast-paced environment
• Expertise in areas such as WEEE, batteries, packaging, eco design, waste shipment, materials, ESG, supply chain responsibility, climate, repair, or circular economy
• Experience in policy-making environments or compliance projects
• Technical skills such as data analysis, Power BI, or AI applications

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile

We regret to inform that only shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R25159218 (Teoh Ying Ying)

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Opportunity

We are looking for a Business Analysts with a focus on analyzing business processes and translating them into system requirements.

Your Key Responsibilities

• Interact with business users/Product Owner and understand business processes and requirements
• Perform requirements analysis and solution design on product backlog items
• Collaborate closely with developers as part of an agile development team
• Perform functional testing and coordinate acceptance test with users

Skills & Attributes for Success

• Plan and conduct training to users as part of project delivery
• Provide solutions and options on operational issues encountered by end users

To qualify for the role, you must have:

• Degree in Computer Science, Engineering, Information Systems or related disciplines
• Minimum 3 years of working experience in Business Analyst or similar capacity
• Strong analytical, problem solving skills and attention to detail
• Strong written and verbal communication with emphasis on technical writing skills
• Basic knowledge of database query scripting (SQL) and UX/UI design concepts

Ideally, you’ll also have

• Keen appreciation of client’s needs and strong interest in software delivery
• Knowledge of test automation will be an advantage

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Opportunity

We are looking for a Business Analysts with a focus on analyzing business processes and translating them into system requirements.

Your Key Responsibilities

• Interact with business users/Product Owner and understand business processes and requirements
• Perform requirements analysis and solution design on product backlog items
• Collaborate closely with developers as part of an agile development team
• Perform functional testing and coordinate acceptance test with users

Skills & Attributes for Success

• Plan and conduct training to users as part of project delivery
• Provide solutions and options on operational issues encountered by end users

To qualify for the role, you must have:

• Degree in Computer Science, Engineering, Information Systems or related disciplines
• Minimum 5 years of working experience in Business Analyst or similar capacity
• Strong analytical, problem solving skills and attention to detail
• Strong written and verbal communication with emphasis on technical writing skills
• Basic knowledge of database query scripting (SQL) and UX/UI design concepts

Ideally, you’ll also have

• Keen appreciation of client’s needs and strong interest in software delivery
• Knowledge of test automation will be an advantage

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What working at EY offers

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

• Must have 9+ years of overall experience with extensive experience as a Business Analyst in the Banking domain.
• Should have hands on experience in Group Retail Banking, especially in CASA (Current & Savings Accounts) and Loans / Lending products
• Exposure to data-related projects such as: Data Warehousing, Data Marts, Big Data platforms, Cloud-based data environments (AWS, Azure, or GCP)
• Hands-on experience in requirement gathering, BRD/FRD preparation, and stakeholder management.
• Strong analytical and problem-solving skills.
• Experience working in Agile / Scrum environments.
• Excellent communication and stakeholder management skills.

Job Description

• Industry/ Organization Type: IT
• Position Title: Business Analyst
• Working Location: Jurong East (5 mins walk from Jurong East MRT)
• Working Hours: 5 days (Mon to Thurs: 8:30am to 6:00pm, Fri: 8:30am to 5:30pm)
• Salary Package: Basic + Completion Bonus
• Duration: 12 months contract

Key Responsibilities

• Deliver insights that drive product results.
• Research the market to define problems and size opportunities.
• Review current solutions to find gaps and synergy opportunities.
• Interview users and turn findings into clear problem statements.
• Set success metrics and build dashboards to track them.
• Analyze performance after launch and recommend improvements.
• Assess change requests for impact, effort, and resource needs.
• Handle ad-hoc tasks and special projects as assigned.

APPLY NOW!!!

• Bachelor’s Degree or Diploma in Business, Information Technology, Engineering, or a related discipline.
• Minimum 5 years of Business Analyst experience, including delivery in Agile environments.
• PMP certification preferred or demonstrated hands-on project management experience.
• Proven experience across both system development and application maintenance, including UAT and QA activities.
• Experience working with outsourced vendors, including tracking, monitoring, and managing delivery milestones and deliverables.
• Proficient in requirements management and documentation tools such as JIRA and Confluence.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81987 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Do you believe you can help design and create tech-savvy solutions that can change the world?  If YES, read on!

Mavericks Consulting is a powerhouse of skilled IT professionals who love their craft. We solve complex business problems with simple working solutions by applying Agile software development practices.  We provide consultancy advice, develop prototypes for experimentation and validate ideas quickly. We love to write code and build systems that put smiles on our delighted users. We share and have fun together on our continuous learning journey.

Join us and multiply the fun and awesomeness of our workplace! 

Note: This is NOT a Business Analytics / Business Intelligence / Data Analytics role.

Eligibility

This role is open to Singapore Citizens and Singapore Permanent Residents (PRs) only.

Job Requirements

Internship

• Full-time WFO arrangements
• Minimum period of 6 months. 
• Successful interns may continue on a full-time basis only.
  

Full-time / Career Change

• Full-time WFO arrangements
  

Your Role and Responsibilities

• Collaborate with various stakeholders to achieve a shared understanding of the business vision and project scope (e.g. elevator pitches, As-Is / To-Be journeys)

• Drive discovery through inception workshops and interviews to refine product strategy, vision and unique value proposition

• Manage stakeholder expectations and negotiate on requirements as necessary

• Collaborate with cross-functional development teams to help them achieve the product vision within timelines

• Adopting Agile and other best practices (e.g. INVEST principle, Vertical Slicing, etc.) to create high-quality meaningful solutions

• Create and manage requirement deliverables including epics, user stories, visual models, user flows and wireframes

• Manage the product backlog, including prioritization, relative estimations, dependency management

• Tracking and analysis of various performance metrics such as story points, velocity and burn-up/down charts to oversee project and team progress

• Support the delivery team with product testing and feedback, including the designing of acceptance scenarios and UAT facilitation with client stakeholders

• Actively contributing to the company with your ideas and passion

• Creating and maintaining a dynamic and inclusive work environment

• Being flexible and open to feedback

• Adopting a positive learning and growth mindset in all areas of your work

• Genuinely wanting to help change the world

The Qualifications To Be a Maverick 

Minimum Qualifications

• Possess a strong customer-centric mindset with a keen eye for detail
• Strong problem-solving, communication and negotiation skills
• An interest in becoming a Business Analyst / Product Owner / Project Manager in the IT field.

Desirable Qualifications

• Working knowledge of how IT development teams work
• Some knowledge of what is Agile software delivery
• Knowledge of some Agile product design and requirements engineering practices like epics, user stories, acceptance criteria, INVEST principle, vertical slicing
• Experience facilitating decision-making among multiple stakeholders 
• Knowledge or hands-on experience in visual modelling (BPMN, UML, Story mapping, mind-mapping)
• Experience with prototyping (wireframes, sketches & storyboarding)
• Knowledge or experience with customer-centric techniques (Personas, Value Proposition, Customer Journey Map, User Journey)
• Familiarity with project management tools like Trello, Jira, Confluence, etc.
  
  

Application Process

Pre-interview Exercise 

• Mandatory preliminary round to get a rough gauge on your technical competency

• For your application to be considered, resume MUST be submitted in PDF format.

Introductory Call

• A session to get to know more about you and your previous experiences 
• Assessing your interest and fit for a role as a Business Analyst in IT

Technical Interview

• A more in-depth look at your skills and potential for the role using a case study

Leadership Round

• A session to get to know you more on a personal level

For more details, do visit our website!

More about the job

• Salary and Benefits

• Competitive salary package (including bonuses)

• Medical and Dental insurance for you and your dependents

• Telecommunications allowance

• Financial and logistical support for Work Visa procurement and relocation (if applicable)

• Learning and Development

• Book and Training allowances

• Diverse Career Progression Opportunities

• Personal Development Opportunities

• Work Arrangement

• Good work-life balance

• Open office concept

• Position is based in Singapore

• Dress Code

• (Generally) Smart-casual

• Formal with some clients

If you think you have what it takes to be a Maverick, contact us now!

Our client is Co-founded in 2019 by a leading US private equity company and management, the Company has rapidly grown to become the largest owner-operator of self-storage in Asia with nearly US$1.2 billion of AUM and over 370 locations: with operations in Singapore, China, Hong Kong, South Korea, Japan, Malaysia, Thailand, andAustralia. The Company is targeting to become the dominant self-storage platform in Asia-Pacific over the next five years through organic growth and strategic M&A. 

The Company is seeking to create a new Regional Head of Technology role to support the Company through its next phase of growth and beyond.

Role Summary:

The Systems Analyst will be responsible for managing and optimizing the company’s Call Center Solution, Property Management System (PMS), Online Booking Platform and CRM. This role ensures these platforms work seamlessly together through effective API integrations, data synchronization, and process automation. The analyst will serve as the bridge between business teams and technical teams to ensure system reliability, scalability and consistent customer experience across channels.

Duties & Responsibilities:

1. Systems Ownership & Support

• Act as system owner and subject matter expert for call center, PMS, online booking, and HubSpot platforms.
• Provide day-to-day support, troubleshooting, and issue resolutionfor system incidents.
• Maintain system configurations, user access, and documentation.
• Monitor performance and proactively recommend improvements or automation opportunities.

2. Business Analysis & Process Optimization

• Collaborate with business stakeholders (Customer Service, Sales,Operations, Marketing) to gather requirements and translate them into technical specifications.
• Analyze workflows and propose enhancements to improve customer engagement, lead management, and booking conversions.
• Lead testing, validation, and deployment of new system features or updates.

3. API Integration & Data Flow Management

• Design, document, and manage integrations between the PMS, HubSpot, online booking system, and call center platform.
• Collaborate with internal developers or external vendors to implement RESTful APIs or middleware solutions for real-time dataexchange.
• Ensure synchronization of key data such as customer profiles,leads, bookings, and property availability.
• Maintain data integrity, monitoring data flows and identifyingdiscrepancies across platforms.

4. CRM Management

• Manage CRM configuration, workflows, pipelines, andautomation rules.
• Ensure seamless lead capture, follow-up automation, and customer lifecycle tracking.
• Integrate CRM with booking and call center systems to createunified customer insights.
• Support marketing and sales teams with dashboard and report creation.

5. Vendor & Stakeholder Coordination

• Liaise with software vendors and service providers for enhancements, troubleshooting, and performance issues.
• Participate in vendor assessments and system upgrade planning.
• Communicate release notes, downtime, and changes to relevant stakeholders.

6. Governance, Security & Compliance

• Ensure all systems comply with IT security and data protectionstandards.
• Support internal and external audits related to system usage,access, and data management.

Job Requirements

• Bachelor’s degree in Information Systems, Computer Science, or related discipline.
• 3–5 years of experience as a Systems Analyst, Application Specialist, or Technical Business Analyst.
• Hands-on experience with Zendesk/HubSpot CRM, Property Management Systems, Call Center Platforms, and Online Booking Solutions.
• Strong experience in API integration, RESTful services, and data flow management.
• Familiarity with SQL, data mapping, and middleware tools (e.g., Zapier, Make, or custom integration frameworks).
• Demonstrated ability to document processes, create system diagrams, and perform root-cause analysis.

Excellent communication skills with both technical and business stakeholders.

Skills& Competencies:

• Strong analytical and technical troubleshooting skills.
• Detail-oriented with a passion for clean data and scalable processes.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Strong project management and cross-functional collaboration skills.
• Growth mindset with a focus on automation and continuous improvement.

• Experience with systems such as Zendesk/Hubspot, Genesys,Opera PMS, or custom booking platforms.
• Exposure to APIs or CRM-to-ERP integrations.
• Understanding of automation tools, reporting dashboards,and workflow design.

For this role, the compensation package includes VB up to 3 months.

Interest applicants, pls email updated resume to jessie@recruitexpress.com.sg

Jessie Hoe Huey Miin

CEI Reg No. R1103861

EA Lic: 99C4599

• 1-year contract, renewable
• Hybrid work arrangement
• Government project

This role ensures the stability, performance, and effective utilisation of CRM to support digital services, including stakeholder engagement and feedback management. Customer Feedback Management System (CFMS) built on Microsoft Dynamics 365. CFMS is a system that consolidates and manages all feedback and enquires submitted through various channels like Phone, Email, Online feedback form etc. Staffs can also reply to the public via this system.

Responsibility

• Oversee day-to-day BAU operations of the Customer Feedback Management System, ensuring high availability, performance, and reliability
• Act as the primary point of contact for business users on CRM-related issues, service requests, and enhancements
• Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs)
• Perform root cause analysis and drive resolution of system issues in collaboration with IT teams, vendors, and Government Technology Agency
• Knowledge of CRM configurations (e.g., workflows, business rules, forms, dashboards) within Microsoft Dynamics 365
• Oversee system configuration, release management, and change control for Microsoft Dynamics 365
• Ensure data quality, integrity, and proper usage across the system
• Recommend continuous improvements
• Enforce governance and compliance with relevant policies
• Ensure adherence to data protection requirements under the Personal Data Protection Act
• Support enhancements and releases, including requirement analysis, testing, and deployment coordination
• Maintain system documentation, SOPs, and knowledge base articles
• Drive data quality, reporting, and analytics to support policy-making and operational insights
• Strong analytical, troubleshooting, and stakeholder management skills is preferred
• Ability to manage vendors and support service delivery in an SLA-driven environment is preferred
• Proficiency with requirements management tools (e.g., JIRA, Confluence).

Requirement:

• Bachelor’s degree in IT, Computer Science, Business, or related field
• 3 years of experience as a Business Analyst
• Experience in public sector will be advantageous

Job Description

We are seeking an experienced Business Analyst Lead to drive high-quality business analysis across large-scale projects. In this role, you will lead a team of Business Analysts, ensure alignment between business needs and solutions, and support successful project delivery from planning to implementation.

You will work closely with stakeholders, Product Owners, and technical teams to translate business requirements into clear, actionable deliverables.

Responsibilities

• Lead and mentor a team of Business Analysts, ensuring consistent quality and best practices
• Oversee requirements gathering, analysis, and documentation across projects
• Translate business needs into user stories, workflows, and functional specifications
• Collaborate with Product Owners and Project Managers to manage priorities, scope, and timelines
• Plan and drive business analysis activities across project phases
• Lead User Acceptance Testing (UAT) and ensure solutions meet business requirements
• Engage stakeholders, including senior and external clients, to align on expectations
• Facilitate workshops, discussions, and requirement gathering sessions
• Establish and maintain standards, governance, and best practices for business analysis
• Drive continuous improvement in processes, tools, and documentation

Requirements

• Bachelor’s degree in Business, Information Systems, or related field
• Minimum 8 years of experience in Business Analysis, preferably in large-scale or government projects
• Proven experience leading and mentoring Business Analyst teams
• Strong experience in requirements gathering, process modelling (e.g. BPMN), and Agile methodologies
• Excellent communication and stakeholder management skills
• Strong analytical thinking and problem-solving abilities
• Ability to work with stakeholders across different levels
• Experience with tools such as Jira, Confluence, Visio, or similar

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to bianca@talentsis.com.sg for immediate processing.

(EA Reg No: 20C0312)