Total 766 technical analyst job vacancies in Business Management / Project / Planning category in Singapore

We are looking for an analytical, Collection and Recovery operationally experienced Strategy Specialist to bridge the gap between our debt collection platform and our clients’ day-to-day collection operations.

This role combines functional consulting, collections operations advisory, workflow optimization, and client engagement. The successful candidate will become a subject matter expert in our platform, understanding its features, workflow configuration, automation capabilities, and operational logic in depth.

You will work closely with clients onsite to observe how collection teams utilize the system in real operational environments, identify inefficiencies or process gaps, and recommend data-driven collection strategies and workflow improvements that enhance recovery performance, operational productivity, and user adoption. This role is ideal for candidates with strong exposure to collections operations, banking recovery, debt collection strategy, or functional consulting within enterprise software environments.

Key Responsibilities

Product & Functional Expertise

• Undergo intensive internal training to master our own debt collection platform, including workflow configurations, business rules, automation logic, segmentation strategies, and operational features
• Develop a strong understanding of how system configurations and workflow designs impact operational efficiency and recovery performance
• Serve as a functional subject matter expert (SME) for internal teams and customers during implementation, optimization, and post-go-live support phases

Client Operations Advisory

• Observe and understand client’s end to end collection operations, user behavior, collection workflows, and management practices in real-world environments
• Evaluate operational inefficiencies, manual workarounds, underutilized features, bottlenecks, and process gaps that affect recovery effectiveness
• Analyze collection performance trends, operational behaviors, and workflow effectiveness using data-driven approaches
• Recommend practical workflow improvements, automation enhancements, segmentation strategies, and operational optimization initiatives to improve collection outcomes

Client Engagement & Consulting

• Conduct workshops, discussions, and presentations with operational users, collection managers, and business stakeholders
• Translate business requirements and operational pain points into effective system configurations and workflow recommendations
• Build trusted relationships with customer stakeholders by acting as a strategic advisor throughout implementation and optimization engagements
• Support user adoption and change management initiatives by helping customers maximize system utilization and operational value

Requirements

• Bachelor’s degree in Business Analytics, Data Analytics, Finance, Banking, or a related discipline
• Mandatory minimum 3 to 5 years of experience within debt collection operations, collections strategy, banking recovery, or as a functional analyst/consultant for accounts receivable software
• Proven track record of learning complex enterprise software platforms quickly and understanding how technical configurations translate into business results
• Strong capability to observe daily operational practices, identify inefficiencies or software workarounds, and formulate data-driven optimization strategies
• Commercially minded with the confidence to build relationships with client stakeholders, present optimization recommendations, and effectively position software upgrades or add-on modules that address operational pain points
• Excellent verbal and written communication skills, with the ability to confidently engage and present ideas to both frontline collection managers and executive decision-makers
• Willingness to travel and spend dedicated time working onsite at customer locations during observation, implementation, and optimization stages

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal development opportunities

• Candidates must posses a Diploma in Mechanical Engineering (those without qualification but relevant experience would also be considered).

• Minimum 4-5 years working experience in HVAC / ACMV.

• Able to communicate well at all levels, both verbally and in writing.

• Possess good working attitude, initiative and self motivation to perform.

• Documentation Management.

Perks & Benefits

• Medical Benefit
• Pantry and Resting Area For Staff To Recharge
• Promotion Based On Performance
• Regular team activities
• Personal leave
• Personal development opportunities

Fluentin Speaking language Mandarin is mandatory

Job SpecBelow

• 7 + Years of Business Analyst Experience – Must
• System Analyst Experience – Must
• Treasury & Risk Experience -Must
• Banking Experience – Must
• SQL Experience – Must
• Added advantage of Treasury product implementation experience
• Asset & Liability Management, Funds Transfer Pricing, Liquidity Risk Management, IFRS9 / Expected Credit Loss
• Vendor Product implementation experience in Asset liability management e.g. Workiva platform, Murex, Fusion Risk ( Finastra), Fusion Kondor, Calypso, Ambit Focus/ Balance Sheet Manager etc.

Details:
1 Year Contract

Duties:

• Provided application support by managing incidents, service requests, and problem tickets in line with SLA requirements and escalation protocols.
• Performed incident analysis, impact assessment, prioritization, and root cause investigations to identify resolutions and prevent recurring issues.
• Monitored system performance, application logs, interfaces, and batch jobs to ensure operational stability and timely issue detection.
• Executed SQL queries to support troubleshooting, data validation, reconciliation, operational reporting, and transaction analysis.
• Utilized ServiceNow and Jira to track incidents, manage resolution progress, and support batch processing activities including reruns and reconciliations.
• Acted as the key point of contact for application workflows, system integrations, APIs, middleware, and external system dependencies.
• Worked closely with development, infrastructure, cloud, and vendor teams to resolve technical issues and enhance system performance.
• Assisted in application release, deployment, and change management activities, including post-release validation and smoke testing.
• Managed system configurations and user access administration while ensuring adherence to security, audit, and compliance standards.
• Prepared and maintained SOPs, runbooks, and knowledge base documentation, while driving continuous improvement and automation initiatives.

Requirements:

• Education in Computer Science, Information Technology, Engineering, or equivalent.
• Minimum 2–5 years of related working experience

Interested Applicants, please click Apply Now

Chow Zi Qing

R2199258

RevUp Proservices Pte Ltd

EA.24C2366

Years of Experience

At least 5 - 6 years’ experience in developing, implementing and maintaining IT systems

Role and Responsibilities

The Assoc Business Analyst provides analytical support for the development of technology solutions that meet business needs. He/She partners with stakeholders to identify, clarify, and document business requirements. He/She assists with the assessment of the viability and effectiveness of solution options that can meet business needs. He/She facilitates communication between business and technology teams. 

He/She has a passion for learning and is comfortable exploring and analysing data. He/She also adopts a structured and systematic approach to analysing business processes and solving problems.

Critical Work Functions and Key Tasks 

Business Analysis Planning & Strategy

'Assist the BA leads in the planning of business analysis approach by defining the methods, techniques and tools to be used for business analysis

Prepare governance deliverables to track status, risks, changes and issues pertaining to day-to-day management of all functional areas of system/data product analysis

Contribute in the preparation of the stakeholder communication plan

Requirements Analysis & Design

Liaise with internal and/or external stakeholders to identify system/data products requirements

Provide analysis to support the development of business cases

Support user requirement analysis through information collection

Support the analysis of business requirements and feasibility studies of possible solutions

Prepare requirements specifications and solution proposals

Contribute to the identification of a range of solution options

Requirements Lifecycle Management

Prepare Requirements Traceability Matrix

Collaborate with developers to ensure requirements are incorporated into system design and implementation

Function as the liaison between users and technical staff throughout the solution implementation cycle

Contribute to identification of solution change risks

Prepare training materials and conduct user training to facilitate adoption of new systems, where necessary

Facilitate System Integration Testing by coordinating the development teams of various integrations

Work with relevant stakeholders on user acceptance testing 

Validate test results ensuring they are in alignment with the requirements and achieving desired outcomes

Support the development of test cases and test data, where necessary

Carry out testing including SIT, UAT, pre-go live and post go live testing to ensure that the IT solution is built in accordance to the requirements, where necessary

Solution Evaluation

'Assist in the assessment of solution options for suitability

Contribute in the formulation of solution recommendation

Evaluate the ability of an existing system/data products to support proposed changes

Requirements / Qualifications

Key Competency

• Adaptability/flexibility with respect to changing end-user business needs
• Critical thinking and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• Initiative to recognise assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills, particularly within the user group with which they will work to facilitate decisions and find solutions even amidst disagreeing stakeholders
• The ability to communicate information clearly and concisely with project leadership and subject matter experts
• Willingness to learn new software and systems
• Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Relationship building to gain trust and establish effective relationships with vendor and stakeholders
• Resilience to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Eagerness to learn and adapt to new technologies.
• Experience in healthcare industry is an added advantage.
• Degree in Computer Science, Computer Engineering or IT equivalent

BH ID 10403

Thanks, and Best Regards

Lini

Recruitment Consultant

R22108463

We are an established, globally active management consulting company with offices in Switzerland, Germany, Austria, UK, USA, Singapore, Hong Kong, the Philippines, Australia, Indonesia and India. We are a valued partner to many of the world ‘s largest international financial services and insurance firms. We support our clients at all project management stages from the development of strategies and operational frameworks to the technical implementation and handover. Our expertise in business and technology combined with our methodic approach enable us to create sustainable added value for our client's business.

ABOUT THE JOB

As a Consultant Business Analyst, you will acquire first-hand consulting experience in the banking industry, build knowledge on a wide range of companies, and apply project management best practices in a fast-paced and intellectually challenging work environment.

You will play a key role in building trusted client relationships through high quality deliverables and leveraging our industry expertise. Our consultants are our greatest asset, and we show this by providing a comprehensive training and mentoring program to equip you to become a skilled consultant.

You will bring extensive experience of automating manual processes, diagnosing existing inefficiencies and proposing innovative solutions based on specific needs.

Ability to translate high-level requirements into detailed documentation within the organizations context.

Ability to evaluate and analyse existing business processes and uncover areas for improvement

Ensure that user stories have sufficient details so that developers can estimate and work with them.

ABOUT YOU

Degree holder

• At least 5 years of relevant experience in Collections Processes, Secured/Unsecured loans.

• Experience with Card Fraud Management platforms with AI/ML models, rules management and case management capabilities is a definite advantage

• Excellent communication and stakeholder management skills with the ability to influence senior leaders

• Team player with a strong ability to drive risk initiatives across business functions

Why us:

Adaptable schedules offering full-time roles and hybrid work options

Attractive fringe benefits and salary structures in line with the market

Modern and central office space with good public transport connections

Can-do mentality and one-spirit culture

Varied events and employee initiatives

Your documents to start the process:

Resume

Job references

Qualifications (bachelor/ master diploma, etc.) with certificate of grades

Motivation letter: Why Synpulse? Why you? Why this function?

Recommendation letters (optional)

Do you approach your tasks with commitment and enjoyment and are you convinced that teamwork achieves better results than working alone? Are you proactive and willing to go the extra mile for your clients? Are you motivated not only to design solutions but also to implement them? As a flexible and goal-oriented person, you will quickly assume entrepreneurial responsibility with us.

Do you appreciate the spirit of a growing international company with Swiss roots and a strong corporate culture? Then we look forward to receiving your online application at http://synpulse.com

Role: Business Analyst

JOB DESCRIPTION

Years of Experience

At least 5 - 6 years’ experience in developing, implementing and maintaining IT systems

Role and Responsibilities

The Associate Business Analyst provides analytical support for the development of technology solutions that meet business needs. He/She partners with stakeholders to identify, clarify, and document business requirements. He/She assists with the assessment of the viability and effectiveness of solution options that can meet business needs. He/She facilitates communication between business and technology teams. 

He/She has a passion for learning and is comfortable exploring and analysing data. He/She also adopts a structured and systematic approach to analysing business processes and solving problems.

Critical Work Functions and Key Tasks 

Business Analysis Planning & Strategy

'Assist the BA leads in the planning of business analysis approach by defining the methods, techniques and tools to be used for business analysis

Prepare governance deliverables to track status, risks, changes and issues pertaining to day-to-day management of all functional areas of system/data product analysis

Contribute in the preparation of the stakeholder communication plan

Requirements Analysis & Design

Liaise with internal and/or external stakeholders to identify system/data products requirements

Provide analysis to support the development of business cases

Support user requirement analysis through information collection

Support the analysis of business requirements and feasibility studies of possible solutions

Prepare requirements specifications and solution proposals

Contribute to the identification of a range of solution options

Requirements Lifecycle Management

Prepare Requirements Traceability Matrix

Collaborate with developers to ensure requirements are incorporated into system design and implementation

Function as the liaison between users and technical staff throughout the solution implementation cycle

Contribute to identification of solution change risks

Prepare training materials and conduct user training to facilitate adoption of new systems, where necessary

Facilitate System Integration Testing by coordinating the development teams of various integrations

Work with relevant stakeholders on user acceptance testing 

Validate test results ensuring they are in alignment with the requirements and achieving desired outcomes

Support the development of test cases and test data, where necessary

Carry out testing including SIT, UAT, pre-go live and post go live testing to ensure that the IT solution is built in accordance to the requirements, where necessary

Solution Evaluation

'Assist in the assessment of solution options for suitability

Contribute in the formulation of solution recommendation

Evaluate the ability of an existing system/data products to support proposed changes

Requirements / Qualifications

Key Competency

• Adaptability/flexibility with respect to changing end-user business needs
• Critical thinking and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• Initiative to recognise assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills, particularly within the user group with which they will work to facilitate decisions and find solutions even amidst disagreeing stakeholders
• The ability to communicate information clearly and concisely with project leadership and subject matter experts
• Willingness to learn new software and systems
• Listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Relationship building to gain trust and establish effective relationships with vendor and stakeholders
• Resilience to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Qualifications

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Eagerness to learn and adapt to new technologies.
• Experience in healthcare industry is an added advantage.
• Degree in Computer Science, Computer Engineering or IT equivalent.

If you are keen to explore the above role, please send across your updated resume to Mani.Sathis@helius-tech.com and we can discuss to proceed further.

EA Personnel Registration Number: R1112410

Singapore Employment Agency Licence No: 11C3373

Our client is one of the leader in the banking industry, they are seeking for an junior BA to join coporate action team to assist with testing and daily operation.

Contract: 12 months
Location: Changi
Salary up to $5000

1.Corporate Actions Domain & BAU Support

- Act as the subject‑matter expert for Corporate Actions applications within the assigned business vertical, maintaining detailed knowledge of system architecture, interfacing systems, data flows, and data content.

- Support user communities on daily BAU activities by responding to business queries and providing guidance on optimal system usage.

- Ensure Corporate Action events are processed accurately and within agreed timelines, in compliance with market requirements and internal standards.

2. Client Servicing & Controls

- Ensure timely and accurate client notifications for voluntary Corporate Action events (e.g. rights issues, dividend options, warrant expiry, redemptions).

- Ensure correct capture and execution of client instructions and safeguard client entitlements throughout the event lifecycle.

- Handle client and stakeholder enquiries professionally and promptly, maintaining a consistently high standard of service quality.

3. Testing & Delivery Governance

- Define and recommend appropriate testing strategies, sign‑off criteria, and obtain stakeholder concurrence.

- Lead and manage User Acceptance Testing (UAT), including planning, timelines, batch runs and re‑runs, and consolidation of testing outcomes.

- Ensure test issues and defects are tracked, resolved, and validated prior to deployment.

4. Documentation & Governance

- Prepare and maintain high‑quality documentation on data flows, solution design, business logic, and testing approach, in accordance with predefined templates and governance standards.

- Ensure strong controls, auditability, and knowledge continuity are embedded into delivered solutions.

Requirements

- Strong domain experience in Corporate Actions processing, covering mandatory and voluntary events.

- Hands‑on experience in system testing (SIT/UAT/regression) within a banking or financial services environment.

- Good understanding of end‑to‑end processing, system integrations, and data flows.

- Proven ability to work closely with Technology teams, project stakeholders, and operations users.

- Strong documentation, analytical, and stakeholder management skills.

- Demonstrates a risk‑aware mindset with focus on quality, controls, and client outcomes.

PERSOL Singapore Pte Ltd •UEN No. 200007268E • EA License No. 01C4394 •EA Registration No. R21103542(Ling Kai Jin)

By sending us your personal data and curriculum vitae(CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliatesto collect, use and disclose your personal data for the purposes set out in thePrivacy Policy available at https://www.persolsingapore.com/policies.You acknowledge that you have read, understood, and agreewith the Privacy Policy.      

Hitachi Energy's Grid Integration business unit has delivered more than 4,000 projects over the last 15 years. Our Grid Integration portfolio spans a wide range of transmission and substation applications, which facilitate reliable and efficient system integration of the future digital electric network with minimum environmental impact. We incorporate the integrated systems, solutions and services of our business' DC and AC fields, including HVDC, Substations, FACTS, Grid and Power Quality solutions such as offshore wind connections, and Semiconductors. We offer Power Consulting for key segments in the energy system, such as renewables, transmission distribution and as well as e-transportation solutions.

The Opportunity

We are seeking a high-impact Business Analyst to join the Asia Hub team, acting as a strategic partner to the Asia Hub Manager and Asia Management Team. This role goes beyond traditional market analysis and will play a central role in shaping and enabling business and market strategy across Asia. You will contribute to defining go-to-market approaches, organizational positioning, and alignment with the global organization, while ensuring these concepts are clearly translated into actionable insights and communication materials for internal stakeholders. You will operate at the intersection of strategy, execution, and communication, helping drive clarity, consistency, and alignment across the region and with global business units.

How you'll make an impact:

• You will support the Asia Hub Manager and Management Team in developing, refining, and executing regional business strategies while translating global priorities into actionable local initiatives.
• You will drive go-to-market strategies and market intelligence by tracking customer trends, monitoring competitive dynamics, and identifying new growth opportunities.
• You will enhance organizational positioning and alignment, ensuring the Asia Hub integrates effectively with global business units and operates on an optimized regional model.
• You will lead executive communication and storytelling, transforming complex strategy and data into compelling presentations, strategy documents, and internal communications.
• You will deliver consistent, accessible messaging across diverse audiences to align regional efforts with global corporate standards.
• You will conduct structured market and competitive analyses, evaluating demand drivers and competitor positioning to provide fact-based recommendations for leadership decision-making.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• Experience in business analysis, strategy, or market intelligence within a multinational and cross-functional environment.
• A strategic thinker with strong analytical and synthesis capabilities, able to operate fluidly at both conceptual and practical levels.
• Strong ability to connect complex data, strategy, and execution into clear, actionable narratives.
• Exceptional communication and presentation skills, with a proven ability to simplify complex topics for diverse audiences.
• A strong collaborator, comfortable working with senior leadership and adept at influencing stakeholders through structured insights
• A high-ownership mindset with sharp attention to detail and a commitment to clarity in all deliverables.

More about us:

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out.

• For this role, depending on grade and experience, we offer the following employee benefits subject to the respective plan rules:

• Employer-sponsored medical plan (inc. dental care)

• Employer provident fund (EPF) – employer and employee.

• Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance

• Hospitalization Insurance.

Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.)

*Benefits are subject to the respective plan rules.

We can provide more information during the recruitment process.

Job Details:

• Contract Duration: 12 Months (Renewable depend on performance and business needs)

• Location: Tanjong Pagar

Role:

As the business partner, this role holds accountability for driving the overall financial strategy and attaining financial and operational excellence for the Enterprises and Government Business unit. This includes forecasting and budgeting to ensure effective financial management, as well as analyzing and compiling Go-To-Market (GTM) plans.

Responsibilities:

• Collaborate in strategic business planning and budgeting exercises for Enterprises and Government.

• Contribute to syndication exercises with key product houses on a regular quarterly cadence, as well as the annual AOP cycle

• Drive productive business targeting and administer seamless business operations for business through intelligence and insights from management reports, analysis, and data mining

• Develop and prepare a forecasting model for regular business monitoring, including relevant sensitivity analysis and scenario planning. Ensure effectiveness and internal control of business unit operations by streamlining processes where necessary

• Oversee essential projects as needed and conduct regular cadence reviews, such as funnel management, to ensure visibility of the business. Plan and coordinate interlocks with other business units to promote collaboration

• Drive timely and accurate management reporting for key business decisions – Growth/BAU TMs and BPR’s and management dashboards and drivers

• Ensure monthly month-end closing procedures are executed to ensure proper book closure

• Stay informed of key trends affecting the business, including new developments in the enterprises and government sectors, progress of commercial enterprises, and market environment changes specific to certain vertical industries

Requirements:

• University degree or equivalent in Accountancy, Finance & Business or related discipline

• At least 3-5 years of experience in Business Planning / Analyst / Sales Operations

• Demonstrated proficiency in Microsoft Office, particularly in Excel and PowerPoint.

• Capable of managing and analyzing large volumes of data. Familiarity or experience with Salesforce, PowerBI and Tableau is preferred.

• Experience in budgeting and driving accurate management reporting and analysis for key business decisions

• Demands extensive strong cross-functional collaboration, good communication skills, and a process-focused aptitude that will enable this role to effectively execute multiple responsibilities and deliverables.

• Strong business acumen with customer-oriented personal, independent and a good team player

• Meticulous and responsible with sharp analytical, organizational, and multi-tasking skills

• Ability to work well under stressful situations with tight timelines

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Key Responsibilities

·       Collaborate with business stakeholders to gather analyze and document ESG related requirements

·        Translate business needs into functional and technical specifications for data and analytics solutions

·        Work closely with data engineering and data science teams to design and implement ESG reporting and analytics solutions

·        Analyze ESG datasets eg carbon emissions sustainability metrics compliance data to identify trends and insights

·        Support the development of ESG dashboards KPIs and performance tracking frameworks

·        Ensure alignment with global ESG standards and frameworks eg GRI SASB TCFD ISSB

·        Assist in defining data models data governance and data quality standards for ESG reporting

·        Participate in UAT User Acceptance Testing and validate system outputs against requirements

·        Provide domain expertise on ESG products services and regulatory expectations

·        Create comprehensive documentation including BRDs FRDs use cases and process maps

·        Facilitate communication between business product and technical teams

Required Skills  Qualifications

·        5 years of experience as a Business Analyst preferably in ESG sustainability or financial services domains

·        Strong understanding of ESG concepts reporting frameworks and sustainability metrics

·        Proven experience working with data analytics data modeling and data visualization tools eg Power BI Tableau

·        Familiarity with data science concepts statistical analysis and predictive modeling

·        Minimal Handson experience with SQL andor PythonR for data analysis will be good to have

·        Experience working in Agile environments and handling cross functional teams

·        Strong analytical thinking and problem solving skills

·        Excellent stakeholder management and communication skills

Key Responsibilities

• Support end-to-end product delivery and launch execution, ensuring quality and timely implementation.
• Lead stakeholder discussions, manage scope, and proactively identify and resolve risks and issues.
• Gather, document, and validate business requirements and align solutions with stakeholders and technology teams.
• Oversee UAT activities, including planning, execution, defect tracking, and sign-off.
• Support post-launch activities such as verification, SOP documentation, and user training.
• Drive continuous improvement while ensuring adherence to governance, compliance, and SOPs.
• Provide guidance to team members and ensure quality, consistency, and accountability in delivery.

Requirements

• Minimum 5 years of experience in the insurance industry
• Diploma/A-Level or equivalent qualification
• Proven project management and coordination experience (project leadership experience is a plus)
• Strong stakeholder management, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Interested applicants please send your resume in MS Words format toprasant.sirohi@ambition.com.sg and attention to Prasant Sirohi (R22106307)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R22106307

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

About the Role:

We are seeking a highly motivated and experienced Lead Business Analyst/PMO to join our Site Reliability Engineering (SRE) team. This pivotal role will drive the successful implementation and ongoing management and enhancement of our new ITSM IT Service Request (ITSR) platform. The successful candidate will be instrumental in achieving our strategic goals of automating ITSR regression testing, significantly reducing ticket volumes, and establishing automated reporting for support ticket analysis. This role requires a blend of strong analytical skills, project management acumen, and a proactive approach to stakeholder engagement and process optimization.

Key Responsibilities:

ITSR Transformation & Project Management (Primary Focus):

• Strategic Implementation:

  • Actively participate in the discovery, definition, development, and deployment phases of the ITSR platform, ensuring a seamless transition from legacy systems.

  • Requirements & Design: Lead requirements gathering, analysis, and design for ITSR features, collaborating closely with users, application and services teams, development, other ITSM workstreams and other stakeholders.

• Automation & Efficiency:

  • Automated Regression Testing: Work in close collaboration with development teams to design and implement automated regression testing for the ITSR platform, ensuring stability and reliability of new releases. (No direct development required).

  • Ticket Volume Reduction: Drive initiatives and strategies aimed at reducing monthly support ticket volumes, leveraging process improvements, automation, and user education within the ITSR framework.

  • Automated Reporting: Lead the automation of service request ticket analysis dashboards and reports, transitioning from manual data extraction and manipulation (Excel, PowerPoint) to a streamlined, automated reporting solution.

• Project Governance & Reporting:

  • Schedule and facilitate regular cadences with Journey Sponsors, Workstream Leads, and stakeholders, including preparing meeting decks, file notes, and tracking action items.

  • Maintain and track burndown of ITSR project backlogs, overall work plans, and manage interdependencies among workstreams.

  • Prepare and present comprehensive status reports and management presentations on ITSR journey progress.

• Quality Assurance & User Acceptance:

  • Support and facilitate issue resolution throughout the ITSR implementation lifecycle.

  • Review and refine UAT test cases, and conduct UAT and live verification for ITSR rollouts.

  • Validate designs and prototypes;

  • Communication & Collaboration: Collaborate with relevant parties on communications and broadcasts related to ITSR rollout and broader ITSM initiatives.

ITAS Operations (BAU) - Secondary Role/Cover:

• Performance Monitoring: Actively track and review actionable insights and observability from the ITAS Control Tower, focusing on ticket Service Level Agreements (SLAs).

• SLA & Backlog Management: Review and follow up with support teams on ticket SLAs (missed SLAs, high ticket volume, high transfer volume), and maintain and burn down backlogs as prioritized for ITAS Operations.

• Feedback & Sentiment Analysis: Review and follow up on negative sentiments and feedback from Employee Experience surveys and ticket feedback, escalating issues as required.

• Training & Recognition: Collaborate with HR Learning on mandatory training for service engineers and support recognition programs for service engineers and top-performing application teams.

• Dispute Resolution: Support the Arbitration Team in processing ticket transfer requests, handling disputes, and managing aging cases escalated by users/service engineers.

• Metrics & Reporting: Track and report on ITAS driver and outcome metrics.

• Stakeholder Engagement: Schedule bi-weekly cadences with Lines of Business (LOBs) / markets, prepare file notes, and follow up on action items.

• Enhancement UAT: Perform UAT for ITSR enhancements and fixes.

Requirements:

• 5 to 6 years of working experience, with significant exposure to Service Management principles and practices.

• Proven experience in IT application or infrastructure development or support.

• Demonstrated experience in Agile, Scrum, or Kanban methodologies for managing IT projects or operations.

• Strong project management skills or experience in leading and managing diverse stakeholders.

• Exceptional analytical and critical thinking abilities, strong data analysis skills, and a meticulous, process-oriented, and audit-compliant mindset.

• Proficiency in MS Office tools, particularly MS Excel and PowerPoint, for data analysis and preparing compelling management presentations.

• Possess relationship-led qualities, coupled with the ability to be strong and firm with stakeholders, especially regarding process compliance.

• Experience in designing or implementing automated testing solutions is highly desirable.

• Familiarity with reporting tools and dashboard automation is a plus.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)

Key Responsibilities 

• Collaborate with business stakeholders to gatheranalyze and document ESGrelated requirements
•  Translate business needs into functional and technical specifications fordata and analytics solutions
•  Work closely with data engineering and data science teams to design andimplement ESG reporting and analytics solutions
•  Analyze ESG datasets eg carbon emissions sustainability metricscompliance data to identify trends and insights
•  Support the development of ESG dashboards KPIs and performance trackingframeworks
•  Ensure alignment with global ESG standards and frameworks eg GRI SASBTCFD ISSB
•  Assist in defining data models data governance and data quality standards for ESG reporting
•  Participate in UAT User Acceptance Testing and validate system outputs against requirements
•  Provide domain expertise on ESG products services and regulatory expectations
•  Create comprehensive documentation including BRDs FRDs use cases and process maps
•  Facilitate communication between business product and technical teams

Required Skills  Qualifications 

• Bachelors or Masters degree in Business Finance Data Science Sustainability or related field
•  5 years of experience as a Business Analyst preferably in ESG sustainability or financial services domains
•  Strong understanding of ESG concepts reporting frameworks andsustainability metrics
•  Proven experience working with data analytics data modeling and datavisualization tools eg Power BI Tableau
•  Familiarity with data science concepts statistical analysis and predictive modeling
•  Minimal Hands on experience with SQL and or Python R for data analysis will be good to have
•  Experience working in Agile environments and handling cross functional teams
•  Strong analytical thinking and problem solving skills
•  Excellent stakeholder management and communication skills

Your new company

This is a leading insurance and reinsurance service provider.

Your new role

• Underwriting & Policy Lifecycle Expertise
• Claims & Operational Modernisation
• Technology Transformation
• Exposure & Portfolio Analytics

What you'll need to succeed

• 7+ years in Large Commercial insurance.
• Strong large Commercial P&C Insurance expertise to support enterprise-wide technology modernisation initiatives
• Knowledge of Liability/ WICA/ Marine Hull/ Energy operational flows.
• Experience in Insurance Core system implementation or modernisation.
• Strong stakeholder management with Underwriting & Claims.

What you'll get in return

• Challenging yet fulfilling career with an equal opportunity employer.
• Various opportunities to learn and upgrade your skill sets
• Competitive remuneration package and benefits

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Shabnam at Hays on +65 60271964 or email Shabnam.Bahar@hays.com.sg for a confidential discussion. Referrals are welcome.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D