Total 614 support analyst job vacancies in Business Management / Project / Planning category in Singapore

Digital Business Analyst (1-Year Contract – Extendable)

We are looking for an experienced Digital Business Analyst to support the delivery of innovative digital solutions and platforms focused on customer journeys, digital sales, and self-service capabilities across APAC markets.

Key Responsibilities:

• Gather, analyze, and document business and system requirements (BRDs, FSDs, user stories).
• Drive requirement workshops and manage stakeholder discussions across business and technology teams.
• Work closely with product, platform, delivery, and technology teams to implement digital solutions.
• Support digital platform rollouts, product launches, and customer journey enhancements.
• Collaborate with design and delivery teams to ensure quality and timely implementation.
• Manage project scope, prioritization, dependencies, and risks across multiple initiatives.

Key Requirements:

• Minimum 6+ years of Business Analyst experience in digital delivery environments.
• Strong experience working in Agile projects and digital transformation initiatives.
• Exposure to e-commerce, customer lifecycle, digital sales, or customer servicing platforms.
• Strong stakeholder management, communication, and facilitation skills.
• Experience with Jira, Confluence, MS Project, and MS Office tools.
• Good understanding of product/platform lifecycle management and customer experience journeys.
• Ability to work across cross-functional and regional teams in a fast-paced environment.
• Insurance or Financial Services industry experience is advantageous.

ob Description & Requirements

Job Description: Business Analyst (Lead)- Real Estate exp must have
Duration: 12 mths （tentatively 1st Sept 2026 to 31st Aug 2027）

Location: Changi Business Park
Salary: 13K

We are seeking a highly motivated business analyst to support the Real Estate Services (RES) –Facilities and Construction (F&C), Global Business Execution Team. The Business Analyst is expected to deliver critical program support, empowering the Facilities & Construction (F&C) team to achieve data-driven decision-making and meet key business objectives. This role involves close collaboration with cross-functional teams to transform complex data into actionable business insights, thereby enhancing operational efficiency and fostering strategic growth.

Responsibilities

• Analyze internal and external data to identify trends, assess performance, and support business strategy;

• Translate data insights into clear, actionable recommendations that support execution across product, marketing, and operations;

• Build and maintain dashboards, business reports, and performance metrics to monitor KPIs and key initiatives;

• Design, develop and maintain reporting frameworks, defining reporting cadences and delivering executive-level reports to senior leadership;

•  Collaborate with cross-functional teams to define data requirements and support business planning;

• Ensure data integrity and accuracy across all reporting outputs by developing validation processes and partnering with data source/system owners;

• Develop data-driven reports and presentations to communicate key findings and strategic recommendations to senior management and non-technical stakeholders;

•  Provide ad hoc insights and data support for strategic and operational projects;

Required Skills and Qualifications

Experience:

• 7-8 years of professional experience as a Business Analyst or a similar role.

• Demonstrated exposure to or strong interest in corporate real estate, facilities management, or construction.

Education:

• Bachelor’s degree in Business, Project Management, Data Science, Statistics, or a related field.

Analytical Acumen:

• Exceptional analytical, problem-solving, and critical thinking abilities, coupled with a keen eye for detail.
• Strong business acumen, with the ability to connect data findings directly to real-world business decisions.

Communication & Interpersonal Skills:

• Strong written and verbal communication skills, including the ability to translate complex technical information into clear, concise, and actionable insights for diverse audiences.

• Proven ability to effectively communicate with senior leadership.

• Strong interpersonal skills, enabling the building of effective working relationships across all levels of the organization and with external partners.

Technical Proficiency:

• Expert proficiency with Business Intelligence (BI) platforms (e.g., Tableau, Cognos) for creating insightful dashboards and automated reports.

•  Proven ability to gather, analyze, and document complex business requirements in a structured manner.

Domain Knowledge (Highly Valued):

• Understanding of construction project lifecycles, facilities maintenance processes, corporate real estate and relevant industry best practices is a significant plus.

Work Ethic:

Ability to work both independently and collaboratively in a fast-paced environment

Desired Attributes
• Proactive and self-motivated with a strong desire to learn and grow
• Ability to manage multiple priorities and deadlines effectively in a project-driven environment.
• Curiosity and a passion for understanding operational challenges and delivering effective solutions for physical infrastructure.
• A team player with a positive, problem-solving attitude.

Interested candidates please share your resume to shashi@justrecruit.com.sg with all details

Regards
Shashi (R23112213)
Just Recruit Singapore Pte Ltd (EA12C6295)

• Gather, analyze, and document business requirements, functional specifications, and user stories for digital banking and customer engagement initiatives, ensuring alignment with business objectives.
• Collaborate with cross-functional stakeholders, business users, and technical teams to deliver end-to-end digital solutions, manage project timelines, and resolve technical and functional issues.
• Lead digital channel enhancement initiatives, including chatbot implementation and guided conversation design, to improve customer experience and operational efficiency.
• Plan and execute User Acceptance Testing (UAT), defect management, test scenario creation, and production support to ensure high-quality application delivery.
• Utilize analytical and technical skills with SQL, JIRA, Microsoft Excel, and VBA to support business analysis, reporting, troubleshooting, and continuous process improvements.
• Work closely with stakeholders to provide user training, manage change requests, and facilitate successful implementation of digital transformation projects within the banking domain.

We are seeking an experienced IT Business Analyst to join a leading banking organisation and play a key role in delivering innovative digital banking solutions. This position will work closely with business stakeholders, product owners, architects, and technology teams to translate business requirements into scalable digital solutions that enhance customer experience across banking channels.

The ideal candidate will have a strong background in digital banking platforms, API integration, and end-to-end Software Development Life Cycle (SDLC) delivery within a banking environment.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyse, and document business and system requirements.

• Facilitate workshops and requirement elicitation sessions with business users, product teams, and technology stakeholders.

• Translate business needs into functional and technical specifications, user stories, process flows, and use cases.

• Work closely with solution architects, developers, and QA teams throughout the SDLC to ensure successful delivery.

• Analyse and define API requirements, integration flows, and system interfaces across digital banking ecosystems.

• Support solution design discussions and ensure requirements align with business objectives and technology standards.

• Participate in system testing, UAT, defect triage, and production implementation activities.

• Identify process improvement opportunities and recommend digital solutions to enhance customer and operational outcomes.

• Ensure compliance with banking, security, and regulatory requirements.

Required Experience & Skills

• Minimum 8 years of experience as an IT Business Analyst, Systems Analyst, or Technical Business Analyst.

• Proven experience delivering Digital Banking initiatives within Banking or Financial Services.

• Strong understanding of end-to-end SDLC methodologies, including Agile and Waterfall delivery frameworks.

• Hands-on experience working with APIs, integration services, microservices, and system interfaces.

• Good understanding of digital banking channels, including:

  • Internet Banking

  • Mobile Banking

  • Digital Onboarding

  • Payments & Transfers

  • Customer Self-Service Platforms

  • Authentication and Security Solutions

• Experience creating Business Requirements Documents (BRD), functional specifications, process maps, user stories, and acceptance criteria.

• Strong stakeholder management and communication skills with the ability to engage both business and technical audiences.

• Experience using tools such as Jira, Confluence, Visio, Swagger/Postman, or equivalent.

• Knowledge of Open Banking, API ecosystems, and modern banking architectures will be highly regarded.
  

  Interested candidates please email your latest resume to subagio@tangspac.com

Your new company

This is a reinsurance company.

Your new role

• Drive the review and documentation of the current-state operating model, including structure, governance, processes, decision rights, controls, systems, and performance metrics.
• Facilitate stakeholder interviews, workshops, and discovery sessions to gather business requirements and identify pain points, dependencies, and opportunities for improvement.
• Prepare process maps, hand-off documentation, supporting analysis for assigned workstreams/roles, and service journeys to support evidence-based design decisions.
• Drive the documentation of agreed future-state requirements, process changes, and implementation activities, the development of target operating model options, including capability definitions, process design, role clarity, governance forums, and service delivery approaches
• Work with programme, change technology, and business teams to ensure operating model designs are practical, traceable, and implementable.

What you'll need to succeed

• Proven experience in business analysis and transformation, operating model design, process improvement, project coordination, or implementation programmes. Experience in regulated financial services or similarly complex environments is preferred.
• Strong understanding of operating model components such as governance, organisation design, processes, service models, controls, data, and technology enablement,
• Ability to document business requirements, process maps, user stories, and decision papers to a high standard.
• Strong facilitation, stakeholder management, and communication skills across both operational and senior audiences.

What you'll get in return

• Challenging yet fulfilling career with an equal opportunity employer.
• Various opportunities to learn and upgrade your skill sets
• Competitive remuneration package and benefits

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Shabnam at Hays on +65 60271964 or email Shabnam.Bahar@hays.com.sg for a confidential discussion. Referrals are welcome.

Registration ID No. R1873584 | EA License number: 07C3924 | Company Registration No. 200609504D

Responsibilities

• Engage stakeholders and business units to gather, analyze, and document business requirements, processes, and pain points.
• Develop clear process workflows, use cases, user stories, user guides, and functional specifications.
• Conduct Proof of Concept (POC) initiatives using system to validate business solutions and processes.
• Facilitate collaboration between business and technical teams, ensuring requirements are clearly understood and effectively implemented.
• Support change management activities to drive successful adoption of new systems and processes.

Requirements

• Min Diploma/ Degree in IT or Business Management/ Analytics
• Min 1 to 3 years of relevant experience in Business Analysis
• Candidates without experience are welcome to apply as training will be provided

All qualified applicants, please send in your resume to:

triciagoh@recruitexpress.com.sg

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Position Overview

We are seeking a detail-oriented and proactive Administrative Coordinator to provide administrative and coordination support within the project team.

The successful candidate will work independently while actively contributing to team discussions, ensuring smooth project operations and compliance with internal protocols.

Roles & Responsibilities

• Manage administrative paperwork related to project activities, ensuring timely processing and accuracy.

• Attend meetings and prepare Minutes of Meeting , capturing and distributing action items to relevant stakeholders.

• Coordinate onboarding and offboarding of project personnel, including system access provisioning and equipment setup.

• Escort personnel within restricted or secured zones in full compliance with security protocols.

• Maintain and update project records and documentation repositories to ensure information accuracy and accessibility.

• Liaise with building management and security teams for access passes, visitor registrations, and facility-related requests.

• Track and follow up on administrative requests and approvals to ensure timely resolution.

• Support meeting and event logistics, including room bookings, equipment setup, and coordination of materials.

• Handle ad-hoc administrative duties as assigned by the project team or management.

Requirements

• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

• Strong organisational skills with a keen attention to detail.

• Able to handle sensitive and confidential information with the utmost discretion and professionalism.

• Good interpersonal and communication skills, with the ability to liaise effectively across teams and stakeholders.

• Proactive self-starter who can work independently and manage multiple tasks under tight deadlines.

• Prior experience in an administrative or project support role is advantageous.

Job Description

• Gather, analyze, and document business requirements, translating stakeholder needs into user stories, functional specifications, process flows, and actionable deliverables for technical teams.
• Support AI and data-driven initiatives by assisting in the definition of AI/ML use cases, clarifying data requirements, and monitoring the adoption and effectiveness of AI-enabled solutions.
• Apply domain knowledge within Banking, Financial Services, or Education environments to identify process improvements, optimize user experiences, and support business transformation initiatives.
• Develop and maintain comprehensive business documentation, including process maps, workflow diagrams, requirement traceability matrices, and support User Acceptance Testing (UAT) and issue management activities.
• Collaborate with cross-functional teams in Agile/Scrum environments, working closely with developers, QA engineers, product owners, and stakeholders to ensure successful project delivery, risk management, and continuous improvement.

Job Requirements

• Bachelor's Degree in Business, Information Technology, Computer Science, Finance, or a related discipline, with 3–6 years of relevant experience in Business Analysis, Requirements Engineering, Digital Transformation, or related functions.
• Demonstrated experience in requirements elicitation, business process analysis, and documentation, including Business Requirement Documents (BRD), Functional Specifications, User Stories, Use Cases, Process Models, and Requirement Traceability Matrices (RTM).
• Good understanding of data-driven solutions, including reporting, dashboards, data flows, analytics, and exposure to AI/ML, automation, predictive analytics, or digital transformation initiatives.
• Experience within Banking & Financial Services, Education/EdTech, or similar regulated and data-intensive environments would be advantageous.
• Proficiency in business analysis and collaboration tools such as Jira, Confluence, Visio, Microsoft Excel, Power BI, Tableau, or SQL, with experience supporting testing, validation, and solution implementation activities.
• Strong stakeholder management, communication, analytical, and problem-solving skills, with the ability to work effectively within Agile/Scrum delivery teams and collaborate with business and technical stakeholders.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies . You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• EA Personnel Reg.No. R23118145 (Siow Ee Sheng)

WHAT ARE YOU GOING TO DO?
1/ Commercial Acceleration

• Support the global Commercial Acceleration initiative by leveraging the Sprint programme within the Consumer & Retail (C&R) sector.
• Collaborate with local sector and product teams to identify growth opportunities through spot quotations and customer demand trends.
• Coordinate with regional and local stakeholders to establish effective processes and operating models that enable the capture and conversion of new business opportunities.
• Monitor initiative performance and provide insights and recommendations to drive commercial growth

2/ Budget Planning & Coordination

• Support the annual budgeting process across the APAC region by coordinating inputs and ensuring alignment with Global Head Office (GHO), Global Key Account Managers (GKAMs) for Century clients, regional teams, and product stakeholders.

3/ Consumer & Retail (C&R) Growth Strategy

• Analyze C&R tender and commercial data to assess CEVA's market positioning.
• Identify growth opportunities, strategic priorities, and areas for business expansion across the region.
• Support the evaluation of product development opportunities, including value-added services and solutions such as AOS.
• Develop insights and recommendations to support strategic decision-making and long-term growth initiatives.

4/ Data Analysis & Strategic Projects

• Perform market, customer, and commercial data analysis to generate actionable business insights.
• Support strategic projects and PMO initiatives by coordinating stakeholders, tracking progress, and preparing management updates.
• Create presentations, dashboards, and reports to support leadership decision-making and business reviews.

WHAT ARE WE LOOKING FOR?

• Degree in Business / Supply Chain and Logistics, or a related field.
• Strong analytical, problem-solving, and project coordination skills.
• Proficient in Microsoft Excel and PowerPoint; knowledge of Power BI or Tableau is an advantage.
• Strong communication and stakeholder management skills, with the ability to work across functions and cultures.
• Demonstrates initiative, adaptability, and a keen interest in commercial strategy, business development, and logistics.

Avensys Consulting is an expert in providing technology-enabled business solutions and services. Since inception, Avensys Consulting has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to recruiter@aven-sys.com, Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and company’s privacy policy.

Avensys Consulting is an expert in providing technology-enabled business solutions and services. Since inception, Avensys Consulting has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to recruiter@aven-sys.com, Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and company’s privacy policy.

about the company:

Our client is a prominent global financial services firm with a sophisticated regional presence in Asia. Recognized for its commitment to excellence and high-level service delivery, the organization operates within a highly regulated and international framework. They are currently enhancing their regional data capabilities and are looking for a professional who thrives in a culture of integrity, precision, and strategic digital evolution.

about the job:
His role acts as the critical bridge between business architecture and engineering, translating complex capital markets and banking requirements into precise technical workflows and system logic.

Key Responsibilities:

• Elicit technical and business requirements from domain leads, translating them into detailed Functional Specification Documents (FSDs), data mappings, and system workflows.
• Partner with enterprise architects and development teams to facilitate complex system configurations, downstream integration architecture, and delta/gap analyses.
• Own functional delivery across the Software Development Life Cycle (SDLC), driving phases from initial scoping and logic design through to deployment engineering.
• Lead defect triage, root-cause analysis (RCA), and incident resolution during rigorous System Integration Testing (SIT) and User Acceptance Testing (UAT) cycles.
• Ensure all technical builds, schema changes, and parameter setups comply with internal security governance and MAS/international financial regulations.

skills and experience required:

• Experience as a Technical Business Analyst, Functional Consultant, or Systems Analyst within a banking or financial services environment.
• Deep, hands-on functional proficiency working with major enterprise core banking platforms (architecture, modules, parameter tables, and batch/EOD processing).
• Strong technical understanding of trade execution lifecycles, securities processing, corporate actions, custody infrastructure, and global payment messaging infrastructure (e.g., SWIFT, ISO 20022).
• Proven experience working alongside engineering teams within Agile/Scrum delivery structures and CI/CD deployment pipelines.
• Analytical capabilities with a track record of diagnosing system gaps, querying data, and managing complex environment deliverables under tight sprint schedules.

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at dalpreet.kaur@randstad.com.sg (EA: 94C3609 /R23111951)

AVN-Digital is an expert in providing technology-enabled business solutions and services. Since inception, AVN-Digital has helped clients Cyber-security, Data Analytics and Robotic Process Automation to improve their operations and profitability, focus on core competencies and achieve business results such as increased agility, innovation and profitable growth. Our in-depth technical knowledge, industry experience, and unique methodologies enable us to successfully deliver and meet our customer’s expectations.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout

Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or submit your CV to recruiter@aven-sys.com, Your interest will be treated with strict confidentiality.

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and company’s privacy policy.

Job Description

• Gather, analyse, and document business and system requirements from clients and stakeholders.

• Create detailed requirement specifications, user stories, and functional documentation.

• Develop workflow diagrams, process maps, and wireframes for complex business use cases when required.

• Determine operational objectives by analysing business functions, gathering information, and evaluating output requirements and formats.

• Identify opportunities for process improvement and recommend system enhancements through the study of current practices and workflows.

• Assess and communicate the financial and operational impact of proposed changes.

• Collaborate closely with development teams to transfer business requirements and domain knowledge.

• Support Project Managers in project scoping, effort estimation, resource planning, and project delivery activities.

• Work with clients, developers, testers, and other stakeholders to ensure business requirements are fully understood and successfully implemented.

• Participate in user acceptance testing (UAT), requirement validation, and solution reviews.

Requirements

• Bachelor's Degree in Business, Information Technology, Computer Science, or a related discipline.

• Minimum 2 years of experience as a Business Analyst or in a similar role.

• Strong stakeholder management skills with the ability to influence and collaborate with diverse teams.

• Excellent analytical, problem-solving, documentation, and presentation skills.

• Strong communication and interpersonal skills.

• Knowledge of software testing methodologies, approaches, and techniques.

• Self-motivated, proactive, and able to work independently in a fast-paced environment.

• Experience working in Agile/SCRUM environments.

• Hands-on experience with JIRA or similar project management tools.

• Excellent command of English, both written and spoken.

• Proficiency in Vietnamese (written and spoken) is required to liaise with Vietnamese-speaking clients, business partners, and stakeholders, and to support projects involving Vietnam-based operations and market expansion initiatives.