Total 2,356 module manager job vacancies in Business Management / Project / Planning category in Singapore

Job Responsibilities:

• Assist Lead Consultant who is designated as SO Rep to manage the day to day operations of the Building Contract. These shall include carrying out the planning, coordination, reporting and implementation of the Project which include preparing, monitoring and carrying out of the Project according to the approved construction programme;
• Attending/conducting and providing the relevant materials and technical inputs at briefings; presentations; project reviews e.g. technical; or any other meetings/events;
• Planning and implementation of the Project including all preceding and follow up services such as obtaining permits / approval by various authorities where appropriate, contract documentation, implementation and supervision of the works;
• Track and monitor the contractor’s and consultants’ submission to authorities for clearance, all timber mock-up, sample unit, material sample approvals, inspections, shop-drawings, method statements and work trades demonstration approved schedules to ensure that they are closely adhered to;
• Review and monitor the project’s overall master programme and cost and ensure that the Project is within the allocated construction cost budget specified; and
• Liaise with all parties, including the Quantity Surveying Consultant, to prepare all updated project cash-flow information, projected and actual site progress of the project for presentation.

Requirements:

• Possess an Architectural, Civil / Structural / Electrical / Mechanical / Environmental Engineering, Building Science, Project Management, Construction Management or other construction and engineering related degree.
• The degree shall be recognised either by the respective Professional Bodies in Singapore (Board of Architects or Professional Engineering Board) or BCA;
• A minimum of 5 years of relevant post-graduate working experience in the building construction industry, or relevant post-graduate project management experience;
• Familiarity with (a) Public Sector Standard Conditions of Contract for Construction Work, (b) Public Sector Standard Conditions of Contract for Design and Build, and (c) the Standard Conditions of Nominated Sub-Contract, will be an advantage
• Able to demonstrate strong project management, decision making and leadership skills;
• Good communication, written and presentation skills;
• Team player who is analytical, resourceful and results-oriented;
• Good attitude and self-motivated.

We offer attractive benefits such as 5 days week, Flexible Work Arrangement, AWS, Variable Bonus etc. to successful candidate.

Job Description:

• Review sales handover budget to project department with reference to standards in compliance with the company policies, statutory requirements and contract specifications.
• Ensure project life cycle operation within budget and accordance to ISO set out.
• Monitor and guide engineer on project life cycle implementation from time to time including:

1) Project Planning & Scheduling, preparation and monitoring.

• Outlines the project goals, deliverables, tasks, and sets the acceptance criteria.
• Identifies the necessary personnel, vendors, and tools
• Develops detailed financial estimates, Work Breakdown Structures (WBS), and timelines (e.g., using MS Project) or similar Project Management Tools.
• Plan Quality Control: Acts as an internal quality control check, ensuring deliverables meet stage-gate and organizational standards.
• Plan Issue Resolution: Navigates complex roadblocks, resolves team conflicts, and handles change requests.
• Plan Status Reporting: Develops and delivers progress metrics and reports to management& executives, and clients.

2) Project submission (Documents & Drawing) progress.

3) Material procurement process.

4) Variation work quotation submission.

5) System implementation design.

• Monitor site progress to ensure in line with project schedule. Identify potential or actual causes of delay and take preventive or remedial actions. Monitor compliance with Workplace Safety and Health (WSQ) policies and practices.
• Conduct weekly project meetings with the project team and submit MOM to the project director.
• Prepare cost estimates and monitor progress claim, interim certificate and issue payment response.
• Review submission of internal submission including Material requisition, weekly labor report, staff claims, forecast and etc.
• Attending commercial & technical meeting, Coordinate and work with stakeholders, external parties and customers.
• Coordinate with the engineering team to discuss work procedures, scope, scheduling, work sequence. Ensure all the FAT, testing and commissioning, training, and handover projects on time.
• Provide guidance and training to the engineers and supervisors and ensure they follow company procedures, rules, and regulations to perform their duties.
• Monitor and control project activities to ensure the project is completed on schedule and within budget. Identify potential or actual causes of delay and take preventive or remedial actions.
• Ensure all the equipment procurement and delivery to the site within the schedule.
• Ensure all the Variation Orders and Quotations are submitted on time to obtain the approval for the assessment of the Variation Order and submit the claim accordingly.
• Submit the weekly progress report, quarterly forecast revenue, and half-yearly budget review.
• Develop project schedules in compliance with customer requirements, deadlines and/or milestones; develop mechanisms to track schedule progress in the field.
• Manage project cash flow to ensure positive cash flow and stock control.
• Ensure all the payment responses are received on time and no overdue payment from the main contractor/client.
• As and when to take on new assignments.

Requirements:

• Degree/ Diploma in Electrical & Electronics Engineering equivalent.
• Minimum 5 years of relevant working experience.
• Experience in Security card Control System, PA, Fire Alarm System, CCTV, Structure cabling, AV System etc.
• Experience in Cyber security documentation/ Implementation.
• A self-starter, comfortable working independently and taking a high level of responsibility
• Resilience, entrepreneurship spirits, self-direction, risk-taking and adaptability
• Innovative thinking, thinking outside the box, resourceful problem solver
• Excellent leadership, communication and interpersonal skills.

What we offer:

• Flexible Work Arrangement

• 5 days week

• Medical benefits

• Annual Wages Supplement

• Performance Bonus

• Insurance

• Company transport provided at Admiralty and Sengkang MRT

We offer attractive benefits such as 5 days week, Flexible Work Arrangement, AWS, Variable Bonus etc. to successful candidate.

Job Description:

• Review sales handover budget to project department with reference to standards in compliance with the company policies, statutory requirements and contract specifications.
• Ensure project life cycle operation within budget and accordance to ISO set out.
• Monitor and guide engineer on project life cycle implementation from time to time including:

1) Project Planning & Scheduling, preparation and monitoring.

• Outlines the project goals, deliverables, tasks, and sets the acceptance criteria.
• Identifies the necessary personnel, vendors, and tools
• Develops detailed financial estimates, Work Breakdown Structures (WBS), and timelines (e.g., using MS Project) or similar Project Management Tools.
• Plan Quality Control: Acts as an internal quality control check, ensuring deliverables meet stage-gate and organizational standards.
• Plan Issue Resolution: Navigates complex roadblocks, resolves team conflicts, and handles change requests.
• Plan Status Reporting: Develops and delivers progress metrics and reports to management& executives, and clients.

2) Project submission (Documents & Drawing) progress.

3) Material procurement process.

4) Variation work quotation submission.

5) System implementation design.

• Monitor site progress to ensure in line with project schedule. Identify potential or actual causes of delay and take preventive or remedial actions. Monitor compliance with Workplace Safety and Health (WSQ) policies and practices.
• Conduct weekly project meetings with the project team and submit MOM to the project director.
• Prepare cost estimates and monitor progress claim, interim certificate and issue payment response.
• Review submission of internal submission including Material requisition, weekly labor report, staff claims, forecast and etc.
• Attending commercial & technical meeting, Coordinate and work with stakeholders, external parties and customers.
• Coordinate with the engineering team to discuss work procedures, scope, scheduling, work sequence. Ensure all the FAT, testing and commissioning, training, and handover projects on time.
• Provide guidance and training to the engineers and supervisors and ensure they follow company procedures, rules, and regulations to perform their duties.
• Monitor and control project activities to ensure the project is completed on schedule and within budget. Identify potential or actual causes of delay and take preventive or remedial actions.
• Ensure all the equipment procurement and delivery to the site within the schedule.
• Ensure all the Variation Orders and Quotations are submitted on time to obtain the approval for the assessment of the Variation Order and submit the claim accordingly.
• Submit the weekly progress report, quarterly forecast revenue, and half-yearly budget review.
• Develop project schedules in compliance with customer requirements, deadlines and/or milestones; develop mechanisms to track schedule progress in the field.
• Manage project cash flow to ensure positive cash flow and stock control.
• Ensure all the payment responses are received on time and no overdue payment from the main contractor/client.
• As and when to take on new assignments.

Requirements:

• Degree/ Diploma in Electrical & Electronics Engineering equivalent.
• Minimum 5 years of relevant working experience.
• Experience in Security card Control System, PA, Fire Alarm System, CCTV, Structure cabling, AV System etc.
• Experience in Cyber security documentation/ Implementation.
• A self-starter, comfortable working independently and taking a high level of responsibility
• Resilience, entrepreneurship spirits, self-direction, risk-taking and adaptability
• Innovative thinking, thinking outside the box, resourceful problem solver
• Excellent leadership, communication and interpersonal skills.

What we offer:

• Flexible Work Arrangement

• 5 days week

• Medical benefits

• Annual Wages Supplement

• Performance Bonus

• Insurance

• Company transport provided at Admiralty and Sengkang MRT

Job Description

• Industry/ Organization Type: Construction
• Position Title: Project Manager (Construction)
• Working Location: Bedok
• Working Hours: Monday - Friday (9.00am – 6.00pm)
• Salary Package: Basic + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Plan and manage project schedules, milestones, and deliverables; coordinate with architects, engineers, and consultants.
• Prepare and control budgets and cost estimates; monitor spend; approve invoices, variations, and procurement.
• Manage contracts and stakeholders; negotiate and resolve contractual issues; maintain client communication.
• Lead site teams; assign tasks; supervise contractors/subcontractors; conduct regular site inspections.
• Ensure quality, safety, and regulatory compliance; address site issues promptly.
• Identify risks, implement mitigation plans, and handle delays, disputes, and emergencies.
• Track performance and prepare progress reports for management and clients.
• Other tasks as assigned by Management.

APPLY NOW!!!

• Bachelor’s in Civil Engineering, Construction Management, Architecture, or related field.
• 5–10 years’ experience managing medium to large construction projects.
• Strong knowledge of local building codes, regulations, and authority processes.
• PMP/PRINCE2 certification is an advantage.
• Excellent planning, budgeting, risk, and resource management skills.
• Strong leadership, communication, and stakeholder management.
• Proficient in MS Project or Primavera; familiarity with AutoCAD/BIM tools.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #80335 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Summary

The Business Development Manager leads the company’s growth strategy by securing new business, developing partnerships, expanding market presence, and managing key client relationships to drive revenue and achieve long-term objectives.

Responsibilities

• Develop and implement business development strategies aligned with company growth objectives to drive revenue and market expansion
• Analyze market trends, competitor activities, and industry developments to identify new business opportunities and mitigate risks
• Formulate annual business plans, sales forecasts, and revenue targets to guide strategic decision-making
• Advise senior management on market expansion opportunities and strategic investments based on data-driven insights
• Acquire new corporate clients and expand existing accounts through targeted business development initiatives
• Identify and develop new business channels, strategic partnerships, and commercial opportunities to enhance market presence
• Negotiate high-value contracts, commercial agreements, and service partnerships to secure profitable deals
• Establish pricing strategies and service offerings to improve profitability and competitiveness in the market
• Build and maintain strong relationships with key decision-makers, stakeholders, and strategic clients to ensure long-term retention
• Conduct regular business reviews with major clients to identify opportunities for service enhancement and account growth
• Resolve complex commercial issues by negotiating mutually beneficial solutions that maintain client satisfaction
• Lead, supervise, and mentor business development executives, sales personnel, and account management staff to improve team performance
• Set performance objectives, monitor productivity, and conduct evaluations to foster a high-performance culture focused on growth and client service excellence
• Review and approve business proposals, tenders, quotations, and contractual agreements ensuring compliance with company policies and regulations
• Assess financial viability and profitability of business opportunities before approval to minimize risk
• Manage contract renewals and strategic account negotiations to sustain business continuity
• Collaborate with recruitment, operations, finance, and HR departments to ensure service delivery aligns with client requirements and contractual commitments
• Coordinate manpower planning and resource allocation to support business expansion initiatives
• Ensure business activities comply with Singapore laws, MOM regulations, employment standards, and company policies
• Monitor contractual obligations and business risks, maintaining proper documentation and reporting for management review
• Represent the company in commercial negotiations and business meetings within authorized limits
• Recommend and approve business development initiatives and pricing structures within approved budgets

Required competencies and certifications

• Proven track record in generating revenue growth and securing major corporate accounts
• Experience managing teams and overseeing commercial operations
• Strong understanding of business strategy, contract negotiation, and client relationship management

Preferred competencies and qualifications

• Bachelor’s Degree in Business Administration, Marketing, Management, Human Resources, or related discipline
• Minimum 5 years of relevant experience in business development, sales management, account management, or corporate partnerships
• Experience in the recruitment, staffing, employment agency, or manpower industry

Our client is a well-established SME with over 40 years in the landscaping industry. Due to business needs, they are looking to recruit a Project Manager to be part of their team for ongoing transformation projects. They are located in the Central Region.

Responsibilities

• Ensure a safe, clean, and compliant work environment by enforcing site procedures, safety standards, and regulatory requirements.
• Oversee end-to-end project execution, including planning, scheduling, and coordination of landscape works.
• Review project designs, specifications, and scope changes; assess impacts and recommend corrective actions where necessary.
• Define project objectives and deliverables in collaboration with management based on project proposals and requirements.
• Develop detailed project plans, including scope allocation, resource planning, and sequencing of work activities.
• Assign responsibilities across project phases, manage subcontractors, and evaluate contractor bids and performance.
• Establish and monitor project timelines by determining resource requirements and coordinating project milestones.
• Liaise with internal teams, clients, consultants, and contractors to ensure smooth project delivery.
• Perform any other ad-hoc duties as required to support project completion.

Requirements

• Minimum Diploma in Horticulture, Landscape Architecture, Construction Management, or related field.
• At least 3 years of relevant experience in project coordination or project management within landscaping, horticulture, or construction.
• Candidates with horticulture or landscape maintenance experience will have an advantage.

Interested candidates who wish toapply for the advertised position, please click APPLY NOW or email an updatedcopy of your resume/cv.

We regret that only shortlistedcandidate will be notified.

Email Address:jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R25157612 (Lim YongKang)

As the Senior Channel Sales / Business Development Manager (CCTV), you will be responsible for driving the sales of VIGI CCTV product range through the company's channel partners islandwide of Singapore and drive growth and expand our market presence in the CCTV sector.

Job Descriptions:

• Develop, execute and implement strategic business development plans and campaign to achieve sales targets and expand our customer base in the VIGI CCTV market.
• Cultivate, manage and maintain new and existing relationships with clients and key channel partners to drive sales of VIGI CCTV products and ensure high levels of customer satisfaction and retention.
• Develop and implement sales strategies and campaigns to achieve revenue and growth targets
• Identify new channel opportunities through market research, networking and secure new partnerships to expand the distribution network
• Monitor market trends and competitor activities to identify new product and service opportunities
• Collaborate cross-functionally with marketing, product, and technical teams to support the go-to-market strategy
• Analyse sales data and provide insightful reporting to the business
• Collaborate with the marketing team to create targeted campaigns that promote our CCTV solutions
• Conduct presentations and product demonstrations to prospective clients, showcasing the benefits and features of our offerings
• Attend industry events, trade shows, and conferences to represent the company and network with potential clients.

Job Requirements:

• Min. 2 years of experience in channel sales or business development, preferably in the CCTV or security technology industry
• Proven track record of building and maintaining successful channel partnerships, business development, exceptional communication skills
• Deep technical understanding of CCTV systems, security technology, systems and solutions
• Excellent communication, presentation and negotiation skills
• Ability to work independently and as part of a team to achieve sales targets
• Good analytical and problem-solving skills
• Ability to communicate Mandarin effectively as the incumbent requires to liaise with Chinese-speaking stakeholders/counterparts for work or project related matters

1) Oversee the full operation of the project sites of our tunnel projects.

2) Control & monitor the day to day operations

3) Cost control

4) Safety issues of the sites

5) Discuss & nego technical issues with the clients

6) Planning of materials, manpower deployment & equipments usages

7) Engineering and technical drawings interpretation

Key Responsibilities

• Oversee assigned projects to ensure completion on schedule and within budget.

• Develop and monitor project schedules, including critical path planning.

• Coordinate with subcontractors, consultants, and clients to resolve technical and site issues.

• Supervise construction works and ensure quality standards are met.

• Track project progress and prepare reports for management and stakeholders.

• Attend and present updates during project meetings.

• Organize and chair site coordination meetings with subcontractors, nominated subcontractors (NSCs), and suppliers.

• Perform other project-related duties assigned by management.

Requirements

• Degree in Civil Engineering.

• At least 6 years of experience in civil, structural, and architectural works.

• Experience managing landed house projects is preferred.

• Ability to provide a summary list of projects previously managed.

• Proficiency in:

  • Microsoft Excel

  • Microsoft Word

  • Microsoft PowerPoint

• Knowledge of: (Advantageous)

  • AutoCAD

  • Microsoft Project

Roles & Responsibilities :
- To conduct cold-calling and all sales actives including preparation of sales proposals and presentations.
- Build and develop a long term relationship with customers.
- To continuously look out for opportunities (business development) and areas for improvement.
- To effectively meet and exceed targets as set by the company.
- Perform other ad-hoc duties as assigned.

Benefits :
- Attractive commissions, Sales challenges and Cash incentive.
- Transport allowance.
- Training & Development.

Requirements :
- O-level / N-level and above (No experience required).
- Entry level candidates with strong motivation and good attitudes.
- Confident, aggressive, performance driven and self -motivation
- Bilingual in English (National language) and Mandarin (due to large number of SMEs owners are Mandarin speaking.)
- Possess strong communication and negotiation skills.

Summary:

The Business Development Manager is to plan, organize and control selling operations of the company’s product portfolio to the customer base in the assigned territory with the objective of achieving the company’s budgets, profitability and assigned key tasks. Responsible for all of the company’s activities, which include sales, technical service, customer service, direct expenses control and personnel planning and development

Key Responsibilities and Duties:

· Organize, plan, manage and control the sales and promotion of the company’s product portfolio in the assigned sales area.

· To transfer knowledge on customer approach and sales techniques to the sales staff in your team.

· Provide commercial and technical support to all members in the sales team whenever required

· To apply Sales Effectiveness Program (SEP) to manage sales in the designated sales area: Conduct sales meetings regularly with all sales personnel to review and analyze sales performance of products.

· Monitor and review the outstanding debts, on a monthly basis, to minimize risk of potential bad debts and to improve cash flow.

· Determine, manage and optimize the stock level and profile of market segments within incumbent’s purview.

· Using existing CRM (C4C) to input sales information, monitoring progress and optimizing opportunity pipeline management.

· Responsible for stocks/inventory in the warehouse and liaise with BS Manager to ensure that plans and scheduled purchases are timely undertaken and stock control are effectively managed in accordance with the Company’s objective of avoiding/minimizing obsolete stocks and all deliveries are in fulfillment of both the Company’s objectives and customers’ needs.

· Understand our customers business, behavior and company structure to provide a solution through efficient technical and commercial service/support to all customers.

· Check on market information about our competitors’ activities, e.g. products, stock, prices and organizational changes in the assigned Sales area and provide a monthly report to the company management.

· Establish healthy relations to existing and potential customers in order to create and maintain their confidence in the reputation of the products and increase company's brand awareness in the market.

· Maintain good rapport and close relationship with customers in particular key accounts so as to gain clear understanding on customer needs through regular customer visits.

· Regional Champion and Facilitator for Sales Development

· Supervise and ensure that all necessary reports are submitted timely.

· Create and maintain fair, democratic, and good working environment.

· Followup on sales by monitoring and ensuring all collections are within credit terms granted by the Company.

· Cooperate with other departments to achieve the overall company benefit.

· Training, learning and personnel development are important to grow our future business. The company will provide trainings to all staff must attend the assigned trainings to improve their competencies and skills.

· Manage key accounts by serving as the primary point of contact, developing strategic partnerships, and ensuring sustained business growth through tailored solutions and ongoing engagement

· Oversee supplier relationships by negotiating favorable terms, optimizing procurement strategies, and ensuring a reliable supply chain to support business operations and customer needs

· Lead and/or manage regional projects by coordinating cross-functional teams, aligning with business objectives, and driving successful execution through effective stakeholder collaboration and project management best practices

· Any other tasks as assigned by Reporting Manager from time to time.

Qualification and Competencies:

· Degree in Business Management/Electrical and Electronics Engineering.

· Minimum 3-4 years’ similar experience in industrial sales. Experience in the field of Renewable Energy Sales ( Solar PV related will be added advance)

· Sales experience required ( Commercial skills in dealing with large contracts will be added advantage)

· Good presentation, communication skills and able to work independently with minimum supervision.

· High energy, motivating, and team building skills.

· Solid foundation in technology – computer skills and CRM experience a plus.

· Stable work history.

· Able to multitask effectively and communicate confidently with stakeholders at all levels.

· Delivering Results and Meeting Customer Expectations

· Entrepreneurial and Commercial Thinking

· Able to multitask effectively and communicate confidently with stakeholders at all levels.

· Strong influencing and persuasion skills with a customer-focused approach.

· Analytical and results-driven, with the ability to identify solutions and deliver outcomes.

· Demonstrates strong commercial awareness and an entrepreneurial mindset

Working Hours:

Mon to Fri 9am - 6pm

We are offering a fantastic opportunity for an experienced Business Development Executive/Manager to join our fast-paced international team. You will be responsible for:

• Building and maintaining relationships with our partners/ brokers in the region.
• Working with internal and external parties to provide excellent customer service to existing and potential buyers.
• Assist with marketing and organizing company events.
• Handling day-to-day operations as well as providing team support as needed.
• Assisting brokers with their appointments with potential buyers in the office.
• Preparing weekly and monthly reports.
• Sourcing new opportunities, identify and establish new business partnerships.

The ideal candidate will have:

• Bachelor’s degree (Commonly in Business, Real Estate, Marketing or Related field)
• Good understanding of the real estate markets in London.
• Past people management experience would be highly advantageous.
• Prior after-sales end-to-end knowledge or experience will be highly advantageous.
• Business development experience, preferably in Real Estate sector.
• Ability to build a rapport with senior managers / directors as well as partners from all levels.
• Ability to adapt approach for maximum conversion.
• Excellent presentation and communication skills.
• Passionate about real estate, highly-motivated and adaptable.
• Strong work ethics and a great team player.
• Willing to work on weekends for supporting exhibitions.
• Business Travels to UK or other locations as and when required.

Office Location: 10 Marina Boulevard 16-04, Tower 2 Marina Bay Financial Centre, 018983

Next to: Downtown MRT station (Blue Line)

Job title depends on the candidate's fit and relevant experience for the role.

Our client is a well-established SME with over 40 years in the landscaping industry. Due to business needs, they are looking to recruit a Project Manager to be part of their team for ongoing transformation projects. They are located in the Central Region.

Responsibilities

• Ensure a safe, clean, and compliant work environment by enforcing site procedures, safety standards, and regulatory requirements.
• Oversee end-to-end project execution, including planning, scheduling, and coordination of landscape works.
• Review project designs, specifications, and scope changes; assess impacts and recommend corrective actions where necessary.
• Define project objectives and deliverables in collaboration with management based on project proposals and requirements.
• Develop detailed project plans, including scope allocation, resource planning, and sequencing of work activities.
• Assign responsibilities across project phases, manage subcontractors, and evaluate contractor bids and performance.
• Establish and monitor project timelines by determining resource requirements and coordinating project milestones.
• Liaise with internal teams, clients, consultants, and contractors to ensure smooth project delivery.
• Perform any other ad-hoc duties as required to support project completion.

Requirements

• Minimum Diploma in Horticulture, Landscape Architecture, Construction Management, or related field.
• At least 3 years of relevant experience in project coordination or project management within landscaping, horticulture, or construction.
• Candidates with horticulture or landscape maintenance experience will have an advantage.

Interested candidates who wish toapply for the advertised position, please click APPLY NOW or email an updatedcopy of your resume/cv.

We regret that only shortlistedcandidate will be notified.

Email Address:jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R25157612 (Lim YongKang)

Overview

We are seeking an experienced and highly motivated Project Manager to lead the delivery and continuous improvement of End User Support Services (EUSS) and End User Computing (EUC) services for a government-sector client. The successful candidate will be responsible for managing service delivery, stakeholder engagement, operational performance, project execution, and vendor coordination to ensure high-quality IT support services that meet contractual obligations and business objectives.

Key Responsibilities

Service Delivery Management

• Oversee the day-to-day delivery of End User Support services, ensuring compliance with contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Manage service operations including: Service Desk Desktop Support; Field Support; Device Lifecycle Management; Workplace Technology Services; Software Deployment and Support
• Monitor service performance, identify service gaps, and drive continual service improvement initiatives.
• Ensure timely incident, request, problem, and change management activities in accordance with ITIL best practices.

Project and Transition Management

• Lead service transition, implementation, and enhancement projects related to End User Support environments.
• Develop and maintain project plans, schedules, risk registers, and status reports.
• Manage project scope, budget, resources, timelines, and deliverables.
• Coordinate deployment activities for new technologies, tools, and workplace solutions.
• Ensure successful project closure with proper documentation and knowledge transfer.

Stakeholder Management

• Act as the primary point of contact between the client, internal teams, and external vendors.
• Build strong relationships with client stakeholders, ensuring alignment with business and operational objectives.
• Conduct regular service review meetings and project status updates.
• Present service performance reports, project progress, risks, and improvement recommendations to management and client stakeholders.

Team Leadership

• Lead and manage service delivery teams including service desk analysts, desktop engineers, field support engineers, and technical specialists.
• Provide coaching, mentoring, and performance management to team members.
• Foster a customer-centric culture focused on service excellence.
• Manage resource planning, workload balancing, and skills development.

Governance, Risk and Compliance

• Ensure compliance with government policies, security standards, and organizational governance requirements.
• Identify, assess, and mitigate operational and project risks.
• Support audit activities and ensure accurate maintenance of service and project documentation.
• Ensure adherence to cybersecurity, data protection, and regulatory requirements.

Vendor and Financial Management

• Manage third-party vendors and subcontractors involved in service delivery.
• Monitor vendor performance against contractual obligations.
• Support budgeting, forecasting, and financial tracking for service and project activities.
• Identify opportunities for cost optimization and operational efficiency.

Required Qualifications:

• Bachelor's Degree in Information Technology, Computer Science, Engineering, Business Management, or a related discipline.
• Experienced in IT service delivery, project management, or managed services environments.
• Minimum 2-3 years of experience managing End User Support or workplace support services.
• Experience working with government agencies, public sector organizations, or regulated environments is highly preferred.
• Proven experience managing cross-functional technical teams and vendor
• Senior End User Support Engineers with strong technical expertise and demonstrated experience in leading service delivery, managing stakeholders, coordinating projects, and driving service improvement initiatives are encouraged to apply.

JUNIOR PROJECT MANAGER

We are looking for an experienced Applications Project Manager to lead the delivery of CRM, loyalty and customer-facing platforms within a fast-paced, enterprise environment. This role focuses on systems that directly support customer engagement, revenue generation and regulatory compliance, working closely with business, vendors and technical teams to ensure stable and scalable delivery.

The role is offered as a contract position to begin with. Further details will be shared during discussion, but this is expected to be a long-term engagement, driven by the client’s ongoing transformation and enhancement initiatives planned through 2026 and beyond.

The successful candidate will own end-to-end delivery of customer platforms, while partnering closely with infrastructure and platform teams rather than configuring infrastructure directly.

Key Responsibilities

• Lead end-to-end delivery of CRM, loyalty and customer engagement platforms, covering discovery, implementation, integration, testing and production rollout.

• Manage integrations between CRM systems, customer data platforms, loyalty engines, identity verification solutions and downstream enterprise systems.

• Partner with business stakeholders to translate customer experience, commercial and regulatory requirements into executable delivery plans.

• Coordinate with internal engineering, platform and security teams to ensure customer-facing applications meet availability, performance and compliance standards.

• Own delivery of business-critical and revenue-impacting systems, supporting incident management, root cause analysis and recovery planning when issues arise.

• Manage vendors and system integrators through clear governance, SLAs, delivery milestones and performance reviews.

• Communicate effectively with senior stakeholders, providing transparent updates on delivery progress, risks and dependencies.

Requirements

• Proven experience delivering CRM, loyalty, customer data or customer-facing digital platforms in enterprise environments.

• Strong understanding of application delivery, system integrations, APIs and data flows.

• Experience operating in regulated or compliance-driven environments, with exposure to audit, security and governance requirements.

• Demonstrated ability to manage multiple stakeholders and vendors across parallel initiatives.

• Comfortable working in fast-paced environments where system availability and customer experience are critical.