contract application support analyst (weekends, shift) #IDO
6 days ago
Successful candidates need to be comfortable with working on weekends, and rotation shifts as and when required.Key Responsibilities:Manage critical p.....
Successful candidates need to be comfortable with working on weekends, and rotation shifts as and when required.
Key Responsibilities:
- Manage critical production incidents in collaboration with Users and Ops teams, ensuring minimal impact to business operations, especially payment processing. Provide immediate workarounds to avoid delays and ensure service continuity.
- Collaborate with multiple application, interface, and infrastructure teams (onshore/offshore) to triage, track, and resolve production issues across complex environments.
- Debug and analyze application/system failures, perform RCA using structured techniques, and work with development teams to implement permanent fixes while providing interim solutions.
- Track and manage production incidents via tools such as DCon and JIRA, ensuring timely updates, proper escalation, and closure within defined SLAs.
- Actively participate in release cycles, including deployment activities, post-release verification, and health checks to ensure zero disruption to services.
- Lead and support End-of-Life (EOL) upgrades, ensuring successful UAT validation and smooth production deployment of application and infrastructure upgrades.
- Any other ad-hoc duties as assigned by supervisors
Contribute to infra-level activities such as:
- JBoss / WebSphere patching and upgrades
- Oracle DB patching and upgrades
- OS upgrades and maintenance
- Platform migrations (e.g., VPC → VIC, VPC → OCP)
- Drive initiatives to reduce operational toil through automation, performance tuning, and process optimization to improve system reliability and efficiency.
- Continuously monitor system health (availability, latency, throughput, batch processing) and act on alerts promptly; design and implement new alerting mechanisms where necessary.
- Ensure smooth execution of BOD/EOD batch jobs, proactively resolving job failures and preventing transaction loss. Perform reconciliation checks post-processing to ensure payment integrity.
- Work closely with Ops teams to recover impacted payments due to system or infrastructure failures, ensuring minimal financial and operational impact.
- Manage and execute DR drills(quarterly/annually) in coordination with dependent systems to validate business continuity readiness.
- Support business users with data extraction requests for audit and regulatory purposes, ensuring accuracy and compliance.
- Provide regular updates on production health, incident status, and risk to stakeholders, including management and business users; escalate issues proactively when required.
- Conduct periodic reviews of open issues with stakeholders, ensuring timely closure within SLA commitments.
- Maintain detailed documentation of production incidents, solutions, and known errors; build and contribute to knowledge base repositories.
- Deliver KT sessions for new applications, processes, and team members to ensure smooth onboarding and capability building.
- Liaise with external infrastructure providers (e.g., IBM teams) to resolve issues related to WebSphere, Oracle, and UNIX servers.
- Manage multiple priorities effectively, coordinate deliverables, and adapt quickly to changing business needs while meeting timelines
- Any other ad-hoc duties as assigned by supervisors
Requirement:
- Around 8+ years of experience and above
- Bachelor’s degree in engineering / computer science / information technology or related field.
Interested applicants, please email your resume to Douglas Tan Yu Feng
Email: douglastan@recruitexpress.com.sg
CEI Reg No: R26160004
EA Licence No: 99C4599
Recruit Express Pte Ltd
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