Retail Outlet Supervisor (Kuala Lumpur)
Full-time
Senior Executive
Kuala Lumpur, Federal Territory of...
6 days ago
We are looking for a hands-on, customer-oriented Outlet Supervisor to lead our arcade outlet and manage a team of frontline staff. If you enjoy working with people in a fun and fast-paced environment, and have a passion for c...
We are looking for a hands-on, customer-oriented Outlet Supervisor to lead our arcade outlet and manage a team of frontline staff. If you enjoy working with people in a fun and fast-paced environment, and have a passion for customer service, we would love to hear from you.
The Supervisor will be based at the new outlet, Berjaya Times Square, Kuala Lumpur.
Key Responsibilities :
- Supervise and lead a team of frontline arcade staff.
- Prepare and plan staff duty rosters and manage daily manpower arrangements.
- Monitor staff attendance, performance, and provide guidance and support when needed.
- Ensure the outlet is clean, safe, and operating smoothly at all times.
- Ensure smooth day-to-day outlet operations and excellent customer service.
- Handle customer enquiries, feedback, and complaints professionally.
- Ensure arcade machines, games, and facilities are well-maintained and operational.
- Oversee cash handling, daily sales closing, and basic inventory control.
- Support outlet promotions, events, and marketing activities.
- Ensure compliance with company SOPs and shopping mall requirements.
Requirements:
- Minimum SPM qualification, preferably Diploma.
- At least 2 years of supervisory experience in retail, entertainment, F&B, or customer service operations.
- Experience leading a small team of frontline staff.
- Good communication and customer service skills.
- Responsible, hands-on, and able to work independently.
- Willing to work shifts, weekends, and public holidays.
Why Join Us?
- Fun and dynamic entertainment environment.
- Opportunity to lead and grow your management skills.
- Career advancement opportunities.
- Competitive salary and benefits.
Semico Technology is Malaysia’s leading distributor of arcade machines, proudly supplying high-quality entertainment equipment to family entertainment centres across the country.
Over the years, Semico has evolved from a specialist distributor into a multi-faceted business by expanding into the sourcing and sale of reconditioned arcade machines and forming strategic joint ventures with trusted partners. Today, we are proud to have a presence in over 55 outlets nationwide, delivering unmatched entertainment experiences to families across Malaysia.
In addition to our extensive distribution network, we collaborate with some of Malaysia’s most popular family entertainment venues, reinforcing our position at the forefront of the industry. Our mission remains unchanged — to prioritize excellence over quantity, and to ensure every product and service we deliver meets the highest standards of quality, safety, and enjoyment.
