Total 762 support analyst job vacancies in Information Technology category in Singapore

Technical Operation Support

About Our Client

Our Client is a fast-growing AI start up headquartered in the US. Their product helps creators automatically repurpose long-form videos into short, high-engagement clips, serving millions of users worldwide.

Role Background

As their business scales, they are building a cross-time zone operations support system. This role serves as a critical bridge between their Canada-based engineering team and Asia time zone coverage, ensuring immediate incident response and system support during China business hours.

Key Responsibilities

Environment Management& Automated Operations Own the full lifecycle of Staging and Production environments including daily operations, resource scaling, automated deployments, and pre-release validation.

Incident Response &Troubleshooting Support engineer owners during production incidents. Responsibilities include initial triage, executing mitigation actions(degradation/rollback), and participating in root cause analysis and post-mortems.

System Monitoring &On-Call Coverage Participate actively in the on-call rotation, monitor system health metrics in real time, and ensure immediate response and escalation when anomalies are detected.

Operational Compliance& Documentation Follow production environment protocols strictly, maintain complete records of all changes, and continuously improve operational runbooks.

Facilitate requirements discussions and translate specifications and , translates pecifications and provide technical support in both ENGLISH and MANDARIN with stakeholders in China who communicate solely in MANDARIN.

Requirements

Background Bachelor's degree in Computer Science, Information Management, or a related field. 1–2 years of operations or backend development experience at an internet company.

Technical Skills (must have)

•               Proficient in Linux command-line operations and Shell scripting

•               Basic log analysis skills - ability to identify critical errors from large volumes of logs

•               Familiarity with basic database operations (SQL queries, cache clearing)

•               Proficient (written and spoken) in ENGLISH and CHINESE (Min B3 in  GCE "O"Level CHINESE) or equivalent) to facilitate requirements discussions, translate specifications and provide technical support with MANDARIN-SPEAKING ONLY stakeholders in China.

•               Detail-oriented: treats production environments with care and strictly follows operational procedures

•               Calm under pressure: able to maintain composure and communicate clearly during live incidents

Bonus Qualifications

•               Cloud platforms: Hands-on experience with GCP or AWS; familiarity with Infrastructure as Code (IaC) concepts

•               Containerization: Basic Kubernetes (K8s)command experience; understanding of container orchestration

•               Monitoring tools: Experience with Datadog, Prometheus, or Grafana

•               Middleware: Hands-on experience with Redis, MongoDB, or PostgreSQL

Work Setup

•               Work mode: 100% remote

Job Description:

• Experienced Avaloq Certified Professional to join an established Avaloq delivery team with a strong focus on defect analysis, troubleshooting, and remediation in an existing Avaloq implementation.
• The role requires a hands‑on Avaloq developer who can work independently, quickly understand existing customization, and deliver high‑quality fixes across the Avaloq core platform while collaborating effectively with functional, testing, and operations teams.

Key Responsibilities:

• Analyse, diagnose, and resolve functional and technical defects in an existing Avaloq landscape.
• Perform root‑cause analysis across Avaloq Script, tasks, reports, interfaces, and database objects.
• Implement and unit‑test fixes in line with Avaloq and project development standards.
• Support defect resolution across multiple environments (DEV / SIT / UAT / PROD support as required).
• Work with business analysts and testers to clarify defect scope, reproduce issues, and validate fixes.
• Ensure fixes are robust, compliant with Avaloq best practices, and do not introduce regressions.
• Support release activities including code packaging, deployment support, and post‑deployment verification.
• Contribute to technical documentation related to fixes and known issues.
• Proactively identify improvement opportunities in existing code and configurations.

Requirements:

Mandatory:

• Avaloq Certified Professional (ACP).
• Strong hands‑on experience as an Avaloq Developer in implementation or post‑go‑live support phases.
• Proven ability to work independently with minimal supervision in a defect‑fixing context.

Solid experience with:

• Avaloq Script.
• Task definitions and task execution.
• Screen reports, print reports, and datamarts.
• Oracle database (SQL, understanding of Avaloq data model).
• Strong debugging and problem‑solving skills within complex Avaloq customisations.
• Experience working in environments with existing, non‑greenfield codebases.

Desirable / Nice‑to‑Have:

• Familiarity with Equities, Bonds, Managed Funds, Structured Products, Money Market, Fiduciary lifecycle.
• Exposure to Avaloq interfaces (e.g. file‑based, messaging, APIs).
• Familiarity with release management and controlled deployment processes.

Working Style & Personal Attributes:

• Highly self‑driven and capable of managing own workload.
• Methodical and detail‑oriented, especially when analysing defects.
• Comfortable working under pressure in defect‑resolution or stabilisation phases.
• Clear communicator able to explain technical issues to non‑technical stakeholders.
• Team‑oriented, with a pragmatic and solution‑focused mindset.

Engagement Context:

• Join an existing Avaloq team.
• Primary focus on defect fixing and stabilisation, not greenfield development.
• Hands‑on technical role (not a lead or managerial position).

Overview

We are looking for Avaloq Developers (Avaloq Certified Professional) to join an established delivery team, focusing on defect analysis, troubleshooting, and system stabilisation within an existing Avaloq environment.

This is a hands-on role suited for someone who can quickly understand complex customisations, work independently, and deliver high-quality fixes across the Avaloq platform. You will collaborate closely with business analysts, testers, and operations teams to ensure system stability and performance.

Responsibilities

• Analyse, diagnose, and resolve functional and technical defects within the Avaloq platform
• Perform root cause analysis across Avaloq components including scripts, tasks, reports, interfaces, and database objects
• Develop and unit test fixes in line with Avaloq development standards
• Support defect resolution across environments (Development, System Integration Testing, User Acceptance Testing, and Production)
• Work closely with business analysts and QA teams to reproduce issues, validate fixes, and ensure completeness
• Ensure solutions are robust, scalable, and do not introduce regressions
• Support release and deployment activities, including packaging and post-release validation
• Maintain technical documentation for fixes, known issues, and enhancements
• Identify opportunities to improve existing code and system configurations

Requirements

• Degree in Information Technology or related field
• Minimum 1 year of hands-on experience as an Avaloq Developer in implementation or post go-live support environments
• Proven ability to work independently in defect resolution and system support scenarios
• Solid experience with:Avaloq ScriptTask definitions and executionScreen reports, print reports, and datamartsOracle databases (SQL and understanding of Avaloq data models)
• Excellent debugging and problem-solving skills within complex Avaloq environments
• Avaloq Certified Professional (ACP)
• Experience working with existing (non-greenfield) systems and customisations
• Exposure to financial products such as Equities, Bonds, Managed Funds, Structured Products, Money Market, or Fiduciary services would be good to have
• Experience with Avaloq interfaces (e.g., file-based integrations, messaging, APIs)
• Familiarity with release management and controlled deployment processes

Interested candidates may send in their resume and cover letter directly to gem.cabria@manpower.com.sg (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Responsibilities:

• Design, maintain, and enhance Shop Floor Automation (SFA) applications and system components
• Provide 24/7 Level 1 & Level 2 support to ensure smooth operation of production lines
• Troubleshoot and resolve system and application issues in a timely manner
• Collaborate with cross-functional IT teams to improve system performance and availability
• Gather user requirements and develop new automation solutions, particularly for Equipment Manager systems
• Prepare and maintain technical documentation for system enhancements and processes
• Plan and conduct user training for assigned applications
• Support continuous improvement initiatives, including productivity enhancements and cost reduction projects

Requirements:

• Degree in Computer Science, Computer Engineering, or related disciplines.
• Minimum 2 years of hands-on experience in Semiconductor, Manufacturing, or High-Tech production environments
• Experience in supporting factory automation or manufacturing systems
• Proficiency in SQL (Oracle preferred)
• Strong problem-solving skills and ability to troubleshoot under pressure
• Good communication skills and ability to work both independently and in a team

Preferred Skills:

• Experience with Manufacturing Execution Systems (MES)
• Knowledge of SECS/GEM (SEMI Equipment Communication Standards)
• Familiarity with TIBCO (TIB/RV) messaging systems
• Experience in equipment or factory automation systems
• Prior experience in a semiconductor fab environment is an advantage

Work Environment:

• On-site role in a high-technology manufacturing facility
• May require after-hours or on-call support to support production operations

To apply, please visit www.gmprecruit.com and search for Job Reference: 63X75XXW

To learn more about this opportunity, please contact Yingying at yingying.lai@gmprecruit.com

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Responsibilities :

• Handling technical support cases on-site or through phone, Whatsapp, and email
• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair, and maintenance.
• Escalation and liaising with Vendors on reported technical related cases.
• Conduct training or demonstrations to clients or users.
• Internal product repair and training

Requirements :

• Min Diploma in Electrical/Electronic Engineering or IT related.
• 4 years relevant experience
• Good presentation and written communication skills
• Customer service oriented

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website

www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Hong Sze Wai (Sharon)

EA Personnel Reg No: R25128240

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
• Provide First Call Resolution (FCR) technical support
• Troubleshoot and investigate cause of user’s problem
• Update work information with all troubleshooting steps used in the ticketing system
• Set Incident to “Resolved” if User’s problem has been solved
• Reassign ticket if agent is unable to resolve ticket

• Extracting, analysing, and presenting data to support the Commercial team in meetings with key partners, including suppliers, buyers, and airlines.
• Involve in commercial negotiations, providing insights to drive business growth and optimize partner relationships.

Data Analysis & Interpretation:


• Analyze numerical data to identify trends, performance metrics, pricing insights, revenue opportunities

Commercial Support:


• Prepare and present detailed reports, dashboards, and summaries to the Commercial team ahead of and during meetings with partners to aid negotiation, partnership growth, and contract renewals.

Partner Performance Monitoring:


• Track and evaluate supplier/buyer/airline performance against KPIs, SLA adherence, and market benchmarks, highlighting areas for improvement or expansion.

Collaboration:


• Work closely with cross-functional teams including Sales, Product, Finance, and Operations to ensure accuracy, consistency, and relevance of shared data.

Ad-hoc Analysis & Insights:


• Provide quick, ad-hoc data analysis to support urgent commercial decisions or address partner inquiries

Job Requirements

• Degree / Diploma holder
• MUST have experience working in the Travel Sector
• Mandarin speaking to communicate with Chinese stakeholders
• Basic understanding of the travel industry, commercial partnerships, and airline/supplier dynamics is a plus
• Ability to translate complex data into clear, concise insights and presentations for non-technical stakeholders.
• Comfortable presenting data and business insights in client-facing scenarios.
• 5 days work (Mon - Fri, 9am to 6pm) near Raffles Place MRT
• Salary $5000 - $7000

Interested applicants please send in your resume. Shortlisted candidates will be contacted very soon. Thank you.

The Technical Integration Analyst is responsible for ensuring reliable and scalable system integration across internal platforms, enterprise systems, and external partners. This role makes certain that data exchange between systems is well-defined, traceable, and follows enterprise integration standards. The Integration Analyst is key in analyzing integration requirements, defining data mapping logic, and supporting the design and operation of integration workflows throughout the organization.

Key Responsibilities:

1. Integration Support

·Work with business teams and system owners to understand integration requirements and data exchange scenarios.

·Analyze data structures between different systems and define data mapping rules.

·Support troubleshooting and issue analysis related to system integrations.

·Coordinate with internal teams and external partners to resolve integration issues.

·Assist in documenting integration workflows and data exchange specifications.

2. Integration Development

·Define field mapping and transformation logic between systems.

·Support the design of integration workflows using enterprise integration platforms (e.g., Azure Logic Apps).

·Collaborate with developers to implement and validate integration logic.

·Ensure integration solutions follow enterprise architecture and data standards.

·Contribute to reusable integration design patterns.

3. Integration Operations

·Monitor integration workflows and ensure data exchanges run reliably.

·Analyze integration failures and coordinate corrective actions.

·Maintain documentation for integration flows and data mappings.

·Support continuous improvement of integration processes and operational efficiency.

·Ensure integrations comply with governance and security policies.

Required Skills / Technical Competencies:

·Strong understanding of system integration concepts and enterprise integration patterns

·Strong analytical, troubleshooting, and documentation skills

·Experience with RESTful API integration and data exchange mechanisms

·Experience working with Azure integration services or any cloud-based platform (e.g., Logic Apps, Function Apps)

·Familiarity with JSON, XML, and data transformation concepts

·Knowledge of relational databases and SQL

·Basic knowledge of C# or similar programming languages

·Basic concept with Git-based version control systems (GitHub / Azure DevOps)

·Understanding of CI/CD and DevOps practices

• Analyze, correlate, interpret, and visualize large and complex datasets to identify trends, anomalies, and actionable insights.
• Develop, formulate, and validate threat-hunting hypotheses based on intelligence, behavioral patterns, and emerging threats.
• Generate analytical insights and supporting evidence to inform operational and strategic decision-making.
• Curate, compile, and disseminate threat intelligence to internal and external counterparts to enable timely intervention and response actions.
• Translate technical findings, methodologies, and results into clear, concise reports and presentations for senior leadership and non-technical audiences.

Requirements and Qualifications

• Formal education in Computer Science, Computer Engineering, Mathematics, Statistics, Data Science & Analytics, or an equivalent discipline.
• Strong understanding of cybersecurity principles, tools, and applications; relevant cybersecurity certifications are an advantage.
• A minimum of three years’ experience in data transformation, quantitative analysis, and interpretation of large datasets.
• Solid knowledge of statistical methods and concepts (e.g. regression analysis, probability distributions, hypothesis testing) with demonstrated practical application.
• Hands-on experience with big data analytics platforms and frameworks such as Hadoop, Hive, or Spark, and the ability to write complex SQL queries.
• Domain knowledge in Computer Networking, Network Security, or System Security is highly desirable.
• Excellent written, verbal, and presentation skills, with the ability to communicate complex ideas effectively.
• Self-motivated, adaptable, and quick to learn, with the ability to independently acquire knowledge in new technologies and domains.

How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume. 

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Tan Ee Shuan
Consultant - Technical Operations
EA Personnel No: R23116670

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248

Job Duties

• Guiding and mentoring junior developers
• Research, design, and develop computer and network software or specialized utility programs.
• Analyze user needs and develop software solutions.
• Update software, enhance existing capabilities, and develop testing procedures.
• Work with hardware engineers for hardware-software integration.
• Implement applications using Microsoft development tools in N-Tier environment.
• Responsible for Web-based solution development.
• Provide supports to development projects throughout the project life cycle.
• Assists in physical and logical database design.
• Designs, codes, and tests technical solutions.
• Identifies system deficiencies and recommends solutions.
• Contribute to functional requirements and translate them into technical design and development projects.
• Perform and manage unit and system integration testing, conversion, migration tasks and documentation.
• Document features, technical specifications, and infrastructure requirements for self-produced technical work and job processes.
• Ensuring that development tasks are completed within the timeline provided and that issues are fully tested with minimal defects
• Perform any other ad-hoc tasks given by the Project Manager / Project Director

Skills & Requirements

• Diploma/Degree in Computer Engineering / Computer Science or Information Technology
• Experience in HTML, CSS and JavaScript
• Knowledge in C#, VB.NET, ASP.NET, MS SQL
• Experience in UML and Object Oriented Analysis & Design
• Experience in CMS customization and usage (please specify type of CMS in resume).
• Good documentation skills.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

• Respond to and manage incidents impacting critical digital, information, communication, and media services.
• Monitor, analyse, and review network and system information feeds within an operations or command centre environment.
• Conduct regular horizon scanning to identify and assess incidents, threats, and disruptions affecting digital and information-communication infrastructure locally, regionally, and globally.
• Perform root cause analyses for incidents and initiate follow-up actions, including investigative or enforcement measures where regulatory or compliance breaches are identified.
• Support the ongoing review, development, and enhancement of regulatory frameworks, policies, and initiatives aimed at strengthening the resilience and reliability of digital and information-communication networks and services.
• Collaborate with internal and external stakeholders to ensure effective incident response and continuous improvement of operational processes.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field. Candidates with degrees in other disciplines may be considered if they possess relevant experience.
• Preferably 2–3 years of experience in the information-communication, technology, or media-related fields.
• Knowledge of cloud technologies, digital platforms, communication networks, and associated systems is an advantage.
• Strong analytical, written, and verbal communication skills.
• Ability to work independently as well as collaboratively within a team environment.
• Demonstrated stakeholder management and engagement capabilities.
• Willingness and ability to work 12-hour shift schedules.

How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume. 

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.

Tan Ee Shuan
Consultant - Technical Operations
EA Personnel No: R23116670

Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248

Job Duties

• Research, design, and develop computer and network software or specialized utility programs.
• Analyze user needs and develop software solutions.
• Update software, enhance existing capabilities, and develop testing procedures.
• Work with hardware engineers for hardware-software integration.
• Implement applications using Microsoft development tools in N-Tier environment.
• Responsible for Web-based solution development.
• Provide supports to development projects throughout the project life cycle.
• Assists in physical and logical database design.
• Designs, codes, and tests technical solutions.
• Identifies system deficiencies and recommends solutions.
• Contribute to functional requirements and translate them into technical design and development projects.
• Perform and manage unit and system integration testing, conversion, migration tasks and documentation.
• Document features, technical specifications, and infrastructure requirements for self-produced technical work and job processes.
• Ensuring that development tasks are completed within the timeline provided and that issues are fully tested with minimal defects
• Perform any other ad-hoc tasks given by the Project Manager / Project Director

Skills & Requirements

• Diploma/Degree in Computer Engineering / Computer Science or Information Technology
• Experience in HTML, CSS and JavaScript
• Knowledge in C#, VB.NET, ASP.NET, MS SQL
• Experience in UML and Object Oriented Analysis & Design
• Experience in CMS customization and usage (please specify type of CMS in resume).
• Good documentation skills.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

The API Analyst defines, governs, and optimizes enterprise APIs to support system integration and digital services. They ensure APIs have clear data definitions, consistent standards, and align with business requirements. The API Analyst collaborates with business teams, integration engineers, and platform teams to make sure APIs are reliable, scalable, and reusable throughout the organization.

Key Responsibilities:

1. API Support

·Act as the primary point of contact for API-related functional questions from internal teams.

·Analyze API usage scenarios and help teams understand how to integrate with available APIs.

·Support issue investigation related to API responses, data definitions, and integration behaviour.

·Coordinate with development teams to resolve API-related functional issues.

·Maintain API documentation and usage guidelines.

2. API Development

·Define API data models, input/output structures, and field definitions.

·Work with developers to design APIs that align with enterprise integration standards.

·Review API specifications to ensure consistency across services.

·Support the creation of API documentation and interface specifications.

·Contribute to API lifecycle management, including versioning and enhancement planning.

3. API Operations

·Monitor API usage trends and identify opportunities to improve performance and usability.

·Analyze API consumption patterns across internal systems and external partners.

·Support API governance, including version control and lifecycle management.

·Maintain API catalog and documentation standards.

·Ensure APIs follow enterprise security and compliance policies.

Required Skills / Technical Competencies:

·Strong understanding of RESTful API design principles

·Strong understanding of C# or backend development concepts

·Strong analytical, documentation, and communication skills

·Strong Git-based version control systems (GitHub / Azure DevOps)

·Strong relational database development skills.

·Experience with API specifications such as OpenAPI / Swagger

·Knowledge of JSON data structures and API data modeling

·Experience with API management platforms (e.g., Azure API Management)

·Understanding of API security concepts (authentication, authorization, tokens)

·Familiarity with API lifecycle management and versioning strategies

·Familiarity with the any automatic testing tool for verifying the code quality

Job Description:

• Provide technical assistance to customers via on-site visits, phone calls, WhatsApp, and email communications.
• Perform installation, commissioning, maintenance, fault diagnosis, and repairs at customer locations.
• Collaborate with vendors to escalate and resolve complex technical issues.
• Deliver training sessions and product demonstrations to end users or clients.
• Handle internal product servicing and support training initiatives.

Requirements:

• Diploma in Electrical/Electronic Engineering, Information Technology, or a related field.
• At least 2 years of relevant work experience.
• Strong communication and presentation skills, both written and verbal.
• Service-minded with a proactive and positive approach toward customer engagement.

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900