Total 5 Fresh/Entry Level support advisor job vacancies in Information Technology category in Singapore

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Purpose:

The Engineer shall be rotated to provide technical support and work in the 2 units in Production Support:

1. TV Studios Support
2. Outdoor Broadcast Support

The Scope:

The Engineer is expected:

1. TV Studios Support

• Support the design, installation, and maintenance of broadcast enterprise systems for studio production and the Parliament House broadcast system.
• Perform preventive and corrective maintenance of broadcast-related equipment and infrastructure, following technical instructions and standard procedures, while learning on the job to maintain reliable operations for live broadcasts and productions in TV Studios and Parliament House.
• Assist in the setup and provision of technical support for production facilities during major event coverage and live broadcast operations.
• Support the management and enforcement of cybersecurity measures across broadcast systems to ensure secure and resilient operations.

2. Outdoor Broadcast Support

• Support the design, installation, and maintenance of broadcast enterprise systems for Location Units and Outdoor Broadcast (OB) Systems, including OB Vans.
• Perform preventive and corrective maintenance of broadcast-related equipment and infrastructure, adhering to technical instructions and standard operating procedures, while developing technical expertise through on-the-job learning in maintaining Location Units and OB systems for live broadcasts and productions.
• Assist in the setup and technical support of production facilities for major event coverage and remote broadcast operations.
• Support the implementation and enforcement of cybersecurity measures to safeguard broadcast systems and ensure secure, resilient field operations.

• Degree in Electronic & Electrical Engineering or Information Engineering & Media or Computer Engineering from a recognised tertiary institution.
• Hands-on Engineer with interest in broadcast engineering
• Knowledge in IT and computer network
• Proficient in written and communication skills
• A team player who is able to work independently and is prepared to perform shift duties

At least 1 - 5 years’ experience in business analysis, system support,

development, implementing system and maintaining IT systems

Role and Responsibilities

Role and Responsibilities

* Improve IT Operation business process and documentations.

* Triage of issues, including logging, tracking, routing and

categorizing reported incidents and service requests.

* Support users and provide resolutions for L1 issues, including

common problem / issue in FAQ, inquiries and essential

troubleshooting tasks.

* Managing of the service desk common mailbox.

* Prepare monthly report and support User Access Matrix review.

* Communication of operation matters to stakeholders (e.g.

system downtime, new implementations

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Purpose:

The Engineer shall provide technical support and work in the News Production Support department

The Scope:

The Engineer is expected:

News Production SupportThe Engineer is responsible for supporting the design, installation, and maintenance of news production systems and equipment within the Newsroom and News studios. This role provides Level 1 technical support to newsroom and studio users, performing preventive and corrective maintenance on news production infrastructure. Responsibilities include active monitoring and testing of equipment and systems, documentation of system incidents and behaviours, as well as execution of standard support and maintenance procedures. Additionally, the Engineer will participate in the planning, design, and installation of technical projects related to News operations.

Requirements:

• - Degree in Electronic & Electrical Engineering or Information Engineering & Media or Computer Engineering from a recognised tertiary institution.
• - Hands-on Engineer with interest in broadcast engineering
• - Knowledge in IT and computer network
• - Proficient in written and communication skills
• - A team player who is able to work independently and is prepared to perform shift duties

COMPANY DESCRIPTION

Mediacorp is Singapore's largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Purpose:

The Engineer shall be rotated to provide technical support and work in the 2 units in Production Support:

i. TV Studios Support

ii. Outdoor Broadcast Support

The Scope:

The Engineer is expected:

i. TV Studios Support

- Support the design, installation, and maintenance of broadcast enterprise systems for studio production and the Parliament House broadcast system.

- Perform preventive and corrective maintenance of broadcast-related equipment and infrastructure, following technical instructions and standard procedures, while learning on the job to maintain reliable operations for live broadcasts and productions in TV Studios and Parliament House.

-Assist in the setup and provision of technical support for production facilities during major event coverage and live broadcast operations.

-Support the management and enforcement of cybersecurity measures across broadcast systems to ensure secure and resilient operations.

ii. Outdoor Broadcast Support

-Support the design, installation, and maintenance of broadcast enterprise systems for Location Units and Outdoor Broadcast (OB) Systems, including OB Vans.

-Perform preventive and corrective maintenance of broadcast-related equipment and infrastructure, adhering to technical instructions and standard operating procedures, while developing technical expertise through on-the-job learning in maintaining Location Units and OB systems for live broadcasts and productions.

-Assist in the setup and technical support of production facilities for major event coverage and remote broadcast operations.

-Support the implementation and enforcement of cybersecurity measures to safeguard broadcast systems and ensure secure, resilient field operations.

Requirements:

- Degree in Electronic & Electrical Engineering or Information Engineering & Media or Computer Engineering from a recognised tertiary institution.

- Hands-on Engineer with interest in broadcast engineering

- Knowledge in IT and computer network

- Proficient in written and communication skills

- A team player who is able to work independently and is prepared to perform shift duties

TECHNICAL SUPPORT REPRESENTATIVE

Office location:

Unit 1431 Centuria Medical Makati Century City

Kalayaan Ave. cor. Salamanca St.

Brgy. Poblacion, Makati City

About the Company:
The Client is a software and service provider for home health, hospice, and outpatient
therapy agencies. With more than 20 years invested in the health care industry, we have served a
multitude of diverse home health agencies by providing software solutions and managed services, along
with exceptional customer services, technical support, training, and education.

About the Opportunity:
The position is for Technical Support Representative. You will be working directly with our Support,
Marketing/Sales, and Customer Success Teams. You will speak with customers or potential customers to
provide education and information related to products or services.

DUTIES AND RESPONSIBILITIES
1) Answer and process customer calls effectively and efficiently
• Utilize available tools to increase call efficiency and accuracy
• Document all customer related conversations, steps and actions taken, and results and resolutions obtained throughout each call
• Demonstrate applied knowledge of support tools by utilizing them to find answers to customer issues and efficiently document all customer contact
• Present a professional and pleasant image of product and company
• Assist with the installation, applying updates, and or applying patches for the supported application
• Follow excellent troubleshooting steps by asking effective clarifying questions, and discover underlying causes of concern
• Effectively educate customers on product use and assist them in fully utilizing available features to improve office productivity via online and/or onsite
• Demonstrate increased patience and understanding when dealing with difficult or escalated callers
• Exceed customer expectations with outstanding customer service
• Demonstrate a sense of urgency to the queue, customers, and business objectives
• Demonstrate efficient multi-tasking skills to balance all aspects of call flow and additional assigned duties and responsibilities, completing each in a timely manner
• Demonstrate strong knowledge of the product
• Assist with testing of the supported application for different intermediaries, clearinghouses and/or insurance companies as requested

2) Maintain effective call ownership
• Regularly provide single call resolution
• Maintain regular and continuing contact with customer on ongoing issues until resolution is reached
• Regularly review open call logs, update notes, and make reach out calls as needed to resolve ongoing issues and provide superior customer service

3) Proactively work to improve self, team, department, product, and company
• Effectively prioritize time and complete all assigned tasks while maintaining a high level of phone productivity
• Demonstrate strong knowledge of and follow department and company policies & procedures
• Regularly contribute to department knowledgebase, maintaining an effective balance of quality and quantity
• Maintain up-to-date knowledge of currently supported products and recent changes to product or department policies and procedures
• Report all issues found within the currently supported products
• Understand and contribute to team, department, and company goals
• Continually improve personal knowledge, skills, and abilities
• Submit suggestions for team, department, product, and company improvements
• Set and keep goals for individual improvement and advancement
• Demonstrate an ability to maintain effective and professional communication with customers and coworkers
• Complete projects as assigned

4) Demonstrate an increased ability to work with escalated customers and issues

5) Learn and demonstrate advanced product knowledge, including interactions with third party add-on products

6) Other duties and projects as assigned to assist coworkers and management

Qualifications:

• Willing to work on a night shift (Monday – Friday)
• Have good communication skills (written and verbal)
• Can work under minimum supervision and with good comprehension
• 3-6 months of BPO experience
• A bachelor's degree in computer science or information technology would be advantageous. (Fresh Grads are welcome)
• Willing to work onsite; preferably residing in Makati or nearby areas

OTHER BENEFITS:

• Government Mandated Benefits
• Night differential bonus
• HMO Coverage
• Service Incentive Leaves upon regularization (maximum of 15 credits)
• 13th month pay and other bonuses
• Birthday Leave
• Bereavement Leave (3 consecutive days)
• Meal allowance and perfect attendance bonus upon regularization
  
  Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire: https://rb.gy/u35c6
• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Send them our way, and let's win together!

Check our website to see more:
https://thebackroomop.com/

And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP

And here's the link to our Glassdoor page, where you can see what our team members have to say about us:https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm

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