Total 2,217 field engineer job vacancies in Information Technology category in Singapore

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​

​

Diversity & Inclusion​

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​

Job highlights

Yoga and fitness, Stock options, Positive team atmosphere, Career growth opportunity, Paid leave, Flat organization, 100+ mil users, Industry experts, Competitive compensation, Flexible hours

Responsibilities

Team Introduction

The TikTok Data Ecosystem Team has the vital role of crafting and implementing a storage solution for offline data in TikTok's recommendation system, which caters to more than a billion users. Their primary objectives are to guarantee system reliability, uninterrupted service, and seamless performance. They aim to create a storage and computing infrastructure that can adapt to various data sources within the recommendation system, accommodating diverse storage needs. Their ultimate goal is to deliver efficient, affordable data storage with easy-to-use data management tools for the recommendation, search, and advertising functions.

We are looking for talented individuals to join our team in 2026. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth. Launch your career where inspiration is infinite at TikTok.

Successful candidates must be able to commit to an onboarding date by end of year 2026. Please state your availability and graduation date clearly in your resume.

Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities

- Design and implement real-time and offline data architecture for large-scale recommendation systems.

- Build scalable and high-performance streaming Lakehouse systems that power feature pipelines, model training, and real-time inference.

- Collaborate with ML platform teams to support PyTorch-based model training workflows and design efficient data formats and access patterns for large-scale samples and features.

- Own core components of our distributed storage and processing stack, from file format to stream compaction to metadata management.

Qualifications

Minimum Qualifications:

- Final year or recent graduate with a background in Software Development, Computer Science, Computer Engineering, or a related technical discipline

- Experience building large-scale distributed systems, preferably in storage, stream processing, or ML infrastructure.

- Solid understanding of Apache Flink internals, with hands-on experience in state management, connectors, or UDFs.

- Familiarity with modern Lakehouse technologies such as Apache Paimon, Iceberg, Delta Lake, or Hudi, especially around incremental ingestion, schema evolution, and snapshot isolation.

Preferred Qualifications:

- Experience in designing and optimizing Flink + Paimon architectures for unified batch/stream processing.

- Familiarity with feature storage and training data pipelines, and their integration with PyTorch, especially for large-scale model training.

- Knowledge of columnar file formats (Parquet, ORC, Lance) and how they are used in feature engineering or ML data loading.

- Proficiency in Java/Scala/C++, and strong debugging/performance tuning ability.

- Previous experience in Lakehouse metadata management, compaction scheduling, or data versioning is a plus.

- (Optional) Knowledge of legacy data stores like HBase/Kudu is a bonus but not required.

By submitting an application for this role, you accept and agree to our global applicant privacy policy, which may be accessed here: https://careers.tiktok.com/legal/privacy

If you have any questions, please reach out to us at apac-earlycareers@tiktok.com

Job description

Work directly with the technical director to develop efficient algorithms for machines

Design, build and test computing systems for speed and performance

Derive computation methods with portable code for integration on complex systems, taking into consideration hardware used

Work with other team members to integrate computing systems onto practical systems with optical and mechanical systems.

Requirements

Degree/Master’s/PhD in computer science or related disciplines with relevant experience in programming, EDA, FPGA, etc.

Ability to code in C. Hardware optimisation for computations is a plus.

Ability to understand equations and solution methods to implement on complex systems

Understand how to apply AI and machine learning algorithms to practical problems

Must be an exceptional team player, willing to go the extra mile for high performing teams.

Must have adaptability to solve difficult problems with like minded team members.

Fresh graduates welcome.

Job Description

Job Summary

The Software Engineer is responsible to develop software based on design requirements and ensure software and subroutines are working to specification. The role ensures program codes conform to standards and are delivered with quality, meeting schedule and requirements.

Responsibilities | CORE

- Analyse process and program specifications and translate into program codes

- Ensure conformance to programming guidelines and best practices

- Make changes to configurable items including hardware, software, and documentation

- Perform configuration management planning, identification, controls, and audits

- Develop unit test packages, execute tests, and document results to ensure quality

- Support integration testing, system testing, UAT, and implementation activities

- Fix reported problems or bugs to ensure smooth execution in production

- Investigate errors and initiate amendments and testing for correct and efficient system operation

- Prepare and maintain up-to-date system documentation

- Analyse functional requirements and translate into application design using established methodologies

- Ensure codes comply with security guidelines

Qualifications

Essential Qualifications

- Diploma or degree in Computer Science, Computer Engineering, Information Technology, or equivalent

- 1–4 years of experience in developing and delivering application software;

- Relevant system development and maintenance experience using Java-related technologies

- Experience with Spring Boot, Spring, Oracle, Oracle-BEA WebLogic App server, Apache Maven, Primefaces has an added advantage

- Strong problem-solving skills with ability to think creatively

- Proficient in written and spoken English

- Willingness to travel as required

Preferred Attributes

- Initiative and strong commitment to results and quality standards

- Team player with strong communication and interpersonal skills

- Self-motivated with positive attitude and high energy

- Customer-focused with strong service orientation

Professional and/or Technical Certifications

- Oracle Certified Professional (Java) Preferred.

ADDITIONS

- Work with team lead to ensure design and codes conform to architecture and standards

- Participate in requirements gathering and review functional specifications with Business Analysts

- Participate in peer reviews to improve project quality.

Client introduction

Our client is a long-established professional services and business solutions group in Singapore. With more than 30 years in the market, they serve a broad client base across accounting, tax, advisory, payroll, corporate services and technology consulting. The firm holds recognised security and data accreditations (including ISO 27001 and a national Cyber Trust mark), so infrastructure standards and security posture sit at the centre of how they operate. They are now investing in IT capability and are looking for a hands-on engineer to lead build and implementation work rather than keep-the-lights-on support.

Job responsibilities

• Lead the design, build and implementation of Windows-based infrastructure from the ground up, including full tear-down and rebuild of existing environments where required.
• Stand up and configure Windows Server environments, Active Directory, Group Policy, DNS/DHCP and related core services as part of new builds and migrations.
• Plan and execute server and infrastructure migrations, consolidations and refreshes, including cutover planning and rollback.
• Build and configure virtualisation and storage layers (for example VMware or Hyper-V) as part of greenfield and rebuild projects.
• Implement and harden systems to meet the firm's security and compliance standards, including patching strategy, access controls and baseline configurations.
• Automate build, configuration and deployment tasks using scripting (for example PowerShell) to make environments repeatable and consistent.
• Produce build documentation, runbooks and as-built records, and hand over stabilised environments to support teams.
• Work with internal stakeholders and vendors to scope requirements and deliver implementation projects on time.

Job requirements

• Around 6 or more years of hands-on systems engineering experience, with a clear track record of implementation and build work (not primarily maintenance or service-desk).
• Strong Windows Server engineering depth: Active Directory, Group Policy, DNS, DHCP, certificate services and related infrastructure.
• Backgrounds in systems integration, IT consulting or managed services are well-suited to this role, given the breadth of hands-on implementation exposure these environments provide.
• Demonstrable experience building environments from scratch and / or rebuilding existing ones, with examples you can talk through in detail.
• Solid virtualisation experience (VMware and / or Hyper-V) and a working understanding of storage and networking fundamentals.
• Scripting and automation capability, ideally PowerShell, for repeatable deployments.
• Comfortable owning the engineering side of a project end to end, from design through to cutover and documentation.
• Exposure to Microsoft 365 / Azure and to security hardening or compliance-driven environments is an advantage.

Why you should join them

• A genuine build mandate. This is an implementation-led role where the work is designing and standing up infrastructure, not maintaining a static estate.
• Real project ownership, with the autonomy to make engineering decisions rather than follow a runbook written by someone else.
• A stable, well-established firm with strong security and compliance accreditations, so good engineering practice is valued rather than cut.
• Broad technology exposure across a multi-service business, with room to grow into infrastructure leadership.

JL
Reg. No. R1766249
BeathChapman Pte Ltd
Licence no. 16S8112

• Collaborate as project team member on Software design matters.
• Capture and evaluate customer, internal requirements and vehicle specific interface requirements. Identify suitable concept in terms of functional, technological and effort.
• Adhere to Bosch Software Engineering Process as e.g.:-
  • Perform requirement reviews, design reviews and code reviews.
  • Perform unit testing and release of the software according to SW release process.
• Develop the SW design taking into consideration the dependencies to other module and integration into the overall system.
• SW programming using both standard and proprietary software tools and libraries.
• Create SW test specifications and protocols, if necessary develop test SW. Executes test plans to ensure new software meets specifications, functionalities and performance requirements.
• Analyze failure log, clarify system problems and resolve design issues.
• Develop and produce technical reports, design analysis and documentation in support of designs.
• Assist Manufacturing in troubleshooting manufacturing related problems.
• Provide post-production support.

Seeking a Network Security Engineer with strongPalo Alto firewall expertise and solid networking &switching skills to support a global enterprise environment.

Key Responsibilities

• Manage Palo Alto NGFW (PA-Series) & Panorama
• Configure security policies, NAT, VPNs (IPSec/GlobalProtect)
• Troubleshoot network and security issues (L2–L7)
• Support LAN/WAN networks – routing (BGP, OSPF) & switching (VLANs, STP)
• Perform firewall rule reviews, monitoring, and incident response.
• Collaborate with global teams in a hybrid model

Required Skills

• 7 to 10 years in network security & networking
• Strong hands-on with Palo Alto firewalls
• Solid TCP/IP, DNS, DHCP knowledge
• Experience with BGP, OSPF, VLANs, STP
• Expertise in VPNs (IPSec/SSL) and troubleshooting

Preferred

• Enterprise experience (semiconductor is a plus)
• Cloud exposure (AWS/Azure)
• PCNSE certification

Network security, Palo Alto, Firewalls, LAN/WAN, Networks Routing (BGP, OSPF), Switching (VLANs, STP), TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, STP VPNs (IPSec/SSL) 

Desktop Support:

• Install, upgrade, support and troubleshoot Windows 10, 11, and Microsoft Office 365, Power App and any other authorised desktop applications

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

• Customize desktop hardware to meet user specifications and site standards

• Performs work in compliance within specified warranty requirements

• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels

• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

• When the restoration is beyond the scope of the computers, laptops, printers and any other authorised peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member

• Develop trends by monitoring and analysing incoming calls, problems and support requests

Operational:

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Administrator

• Provide user data and application recovery

• Use tools and methodologies to load, copy and customize operating system configurations for deployment

• Responsible for tracking hardware and software inventory

• Familiarize end users on basic software, hardware and peripheral device operation

• Works with vendor support contacts to resolve technical issues within the desktop environment

• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible

• Works with other IT team members regarding new branch builds and upgrades

• Dealing with queries by following departmental procedures for fault resolution

• Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines

• Arranges for and/or prepares equipment for shipping/receiving

• Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures

• Develop technical knowledge of each system within company profile and specialised knowledge of certain nominated areas

• Maintain adequate knowledge of operating systems and application software used to provide a high level of support

• Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedures

Media Services AV:

• Guarantee the support, management, integrity and quality of the Video and Audio Conferencing infrastructure

• Responsible for proactive monitoring and control of the Video Conference environment, and Incident Management of any issues

• Asset Management of Media Services equipment

• Direct Escalation of issues related to CISCO and Tandberg Infrastructure in the Media Services Estate to CISCO online portal

• Provide in-room white glove services to VIP clients and on standby support to VVIP clients

• Support clients via Remote Video Concierge Support

Experience/Knowledge & Skills:

• Working technical knowledge of current protocols, operating systems and standards

• Ability to operate tools, components and peripheral accessories

• Microsoft Desktop Support Technician an advantage

• Software and Hardware Troubleshooting

• Windows 7/10/11

• Microsoft Office 2016 / M365 support

• VERITAS Enterprise Backup Software

• Working knowledge of SMS, AD, Exchange Server and remote control tools

• Knowledge of all software applications used within the organisation

• Good understanding of various asset classes (Equities, FX, and Fixed Income)

• Understanding of market data systems such as Bloomberg or Refinitiv, AFE

• Able to navigate in Unix and Windows proficiently, experience in reading logs generated by systems processes and in performing level 1 and level 2 troubleshooting

• Knowledge in Unix shell or PowerShell scripting

• Knowledge of FIX and TCP/IP are advantageous but not required. Experience in TIBCO or any middleware is preferred

• Experience of mobile app support iOS or Android

• Experience on ITSM ticketing system i.e. ServiceNOW, Jira, Freshservice

• Capture and input of daily activity

• Follow up of operational issues on DPS

• Monitoring and resolving trade exceptions from the various system flows

• Life cycle event management, system reconciliations, EOD risk

• Experience in supporting Financial Institutions

Requirements:

• Strong customer service and support skills

• Able to deal with executives and can understand their requirements

• Attention to detail

• Strong English communication skills

Responsible for the design and delivery of DeltaV application system on site.

Participate in the development and implementation of Automation solutions in line with S88 standards for the plant.

Creates and maintains applications according to technical design and requirements.

Develop and/or review System Development Life Cycle (SDLC) deliverables, compliant with the site's standards. Determine the processes and data flow that supports the needs of the project.

Design & Develop plan for modifications to be made to the system through working with team in development of systems architecture, specifications, controls strategies, sequence of operations through all stages.

Requirements

Experience in a similar role, ideally in the Pharmaceutical and/or Biotechnology industry.

Emerson DeltaV DCS system experience and DeltaV Batch experience required

Experience in the Designing and commissioning of DeltaV DCS project for GMP manufacturing site.

Technical proficiency on controls systems including familiarity with control panels, networking, panel/field wiring and PLC control systems.

Through understanding of Batch s88 standards (CM, EM, Phases, Recipes, Units etc)

Familiarity with GAMP lifecycle and quality management processes employed in the pharmaceutical sector

Ability to work well in a team environment

Supervise and conduct system testing Factory Acceptance Test (FAT)

Excellent computer skills, proficient in the use of the following Microsoft tools: Excel, SharePoint, Word and PowerPoint.

Excellent communication and customer orientation skills

Good analytical & problem-solving skills

Ensure project Automation Strategy is followed.

Responsibilities:

• Design and implement end-to-end AI solutions using LLMs (e.g., GPT-based or open-source models)
• Build and optimize Retrieval-Augmented Generation (RAG) pipelines for enterprise use cases
• Develop agentic AI systems capable of autonomous reasoning, planning, and task execution
• Architect and deliver goal-based AI platforms with full-stack capabilities (frontend, backend, APIs)
• Integrate AI models into scalable applications using microservices architecture
• Deploy, monitor, and scale AI workloads on AWS (e.g., EC2, S3, Lambda, SageMaker)
• Apply NLP techniques for text processing, semantic search, classification, and summarization
• Work with vector databases (e.g., Pinecone, FAISS, OpenSearch)
• Ensure model performance, reliability, and security in production environments
• Collaborate with cross-functional teams including product, data, and DevOps

Requirements

• 2+ years of experience in AI Engineering, Data Science, Machine Learning, or related fields.
• Hands-on experience in Generative AI,
• Hands on experience in Large Language Models (LLMs)
• Hands on experience in Natural Language Processing (NLP)
• Hands on experience in Python
• Hands on experience in MLOps
• Hands-on experience with cloud platforms such as Azure and AWS.
• Experience building full-stack applications using JavaScript, React, APIs, and SQL databases.
• Familiarity with Agile methodologies, JIRA.
• Experience leading teams and managing stakeholders.
• Strong analytical, problem-solving, and communication skills.

Job ID: 20220

• Location: West
• Working hours: 8.30am - 5.30pm
• Salary: up to $3,800 (Depending on experiences)

Job Description

Develop and deploy full-stack web applications to optimize business processes.

As a system engineer, your primary responsibilities will include user requirement gathering, understanding change request, designing, developing and deploying of web/ application. You have to be proficient in both front and back end coding, meeting user expectation to ensure application are delivered timely.

1) Build and implement web based application that support and address key business challenges

2) Create and execute unit tests to verify code functionality

3) Troubleshoot, debug and resolve software defects

4) Provide technical assistance to legacy software

5) Continuous improvements to existing application for better end user experiences

6) Documentation of end user requirements, design, coding and test scripts

Job Requirement

Possess a degree in Computer science/ Information Technology or equivalent

Experience in manufacturing field will be an added advantage

Basic knowledge on basic VB script, ASP.NET Core

Ability to apply JQuery, High chart JS, JavaScript HTML5, CSS

Basic understanding on Oracle or SQL server database core

Familiar with object-oriented programming technical skills and design principles

SQL knowledge is a must

Skills Required (Good to Have)

Experience with Tableau is advantageous

Project management knowledge

Others

Strong team player with a professional mind-set

Desire for a career in software application

Interested applicants, kindly send your updated resume to Joanne (R21101135) Joanne@pasona.com.sg with the email subject header "Job Application for "20220, Developer Experience/ System Engineer".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

Job Description

Responsibilities:

• Design, develop, and maintain automation scripts for functional, regression, and performance testing
• Perform manual testing to validate new features, UI/UX, and system functionality before automation
• Collaborate with development and test teams to understand application/product features and design appropriate test cases (both manual and automated)
• Create and execute manual and automated test plans for web, mobile, and product
• Monitor and maintain the health of the automation suite, ensuring high test coverage and quick execution
• Troubleshoot issues, identify root causes, and provide detailed bug reports to the development team
• Update and maintain testing documentation, including test cases, test plans, and results

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in manual and automation testing
• Proficiency in automation frameworks like Selenium, Appium, TestNG, or similar.
• Hands-on experience with programming languages like Java, Python, C#, or JavaScript
• Strong experience in manual testing methodologies, including functional, UI, exploratory, and regression testing
• Experience with testing tools like Katalon, Postman, RestAssured, or SOAPUI.
• Knowledge of test management tools (e.g., JIRA, TestRail).
• Good understanding of Agile/Scrum methodologies
• Knowledge of performance and load testing tools like JMeter or LoadRunner is an advantage
• Proficient in Japanese added advantage

By responding to Yokogawa’s advertisement,consent is considered given to Yokogawa to collect the required personal datafor the purpose of recruitment with expectation that Yokogawa will protectpersonal data with security safeguards that are reasonable and appropriate tothe sensitivity of the personal data, to protect it from unauthorized access,use or disclosure and complies with applicable regulatory requirements withrespect to the retention of personal data.

We regret to inform that only shortlistedcandidates will be notified. 

Yokogawa is an Equal Opportunity Employer.Yokogawa wants a diverse, equitable and inclusive culture.  We willactively recruit, develop, and promote people from a variety of backgrounds whodiffer in terms of experience, knowledge, thinking styles, perspective,cultural background, and socioeconomic status.  We will notdiscriminate based on race, skin color, age, sex, gender identity andexpression, sexual orientation, religion, belief, political opinion,nationality, ethnicity, place of origin, disability, family relations or anyother circumstances.  Yokogawa values differences and enables everyone tobelong, contribute, succeed, and demonstrate their full potential.

• Well Established Company
• Excellent Welfare and Benefits + Career progression
• Basic $ 4500 to $ 6000 + AWS + VB
• Working location: North-East
• Working Hours: Monday to Friday (8:30am to 5:30pm)
• Must have C / C++

Job Responsibilities:

• Responsible for software prototyping, requirement analysis, design, development, test, system integration and site integration for developed applications
• Design, configuration, test, integration and maintenance of Automation & SCADA Systems and applications
• Provide technical, deployment and commissioning support to Project Teams and Customers
• Maintain and enhance software applications in both functionality
• Provide software support via on-site troubleshooting, testing and tuning of applications, software, network, protocols and communication issues

Requirements:

• Diploma/Degree in Electronics Engineering or Computer Science
• Experienced with two or more languages such as C/C++, C#, Python
• Experienced in at least one scripting language sch as Python, bash, ksh, bat, ps
• Experience in real tome/embedded system
• At least 2-3 years experience in C/C++ and at least 1 full SDLC
• Knowledge/Experience with SCADA protocols, RDBMS, REST, MQTT are desired

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG DIAUM YEE (R2198031)

EA Recruitment Pte Ltd

EA License No: 21C0492

We are looking for a sharp and resourceful Support Engineer with 3 - 6 years of experience to join our team in Kuala Lumpur. You will sit at the frontline of our analytics platform investigating customer-reported issues, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes. This role is ideal for someone with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why.

You will handle a wide variety of tickets across the app, from data discrepancies and marketplace integration issues to performance, UI, and reporting questions. You will own each ticket end-to-end: reproduce the issue, identify the root cause, resolve what you can independently, and engage the development team with a clear, well-documented case when escalation is required. The goal isn’t just to close tickets — it’s to ensure each issue is solved once and feeds back into a more reliable product.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in NodeJs, Typescript, React, PostgreSQL, MongoDB.
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS Cloudwatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Ability to leverage AI coding assistants to boost overall productivity.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.

Responsibilities

• Support deployment and implementation of AI / HPC infrastructure including servers, storage, networking, and virtualisation
• Assist in system setup, configuration, and testing across project environments
• Support project documentation such as design, testing, and system implementation records
• Work with project teams and engineers to deliver solutions within timelines
• Troubleshoot system issues and support resolution of technical incidents
• Liaise with vendors and internal teams to track and resolve support cases
• Participate in testing activities such as system integration and user acceptance
• Stay updated on new technologies and support continuous learning in AI / HPC environments

Requirements

• Diploma in IT or related field with at least 1–2 years of relevant experience
• Basic knowledge of Linux systems and general IT infrastructure (networking, virtualisation, or storage)
• Strong problem-solving skills with willingness to learn new technologies
• Good communication skills and able to work in a team environment

Additional Information

• Exposure to AI / HPC environments and technologies
• Training and development opportunities in emerging technologies (e.g. containers, distributed systems)

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856

• 12 Months Contract (Renewable)
• up to $7,000 base
• 1 Month end of contract bonus

Responsibilities

• Provide technical support and consultation for enterprise networking solutions across customer environments
• Design and review network solutions based on customer requirements and business objectives
• Prepare technical proposals, solution documentation, and bill of quantities (BOQ) for project opportunities
• Present technical solutions and recommendations to customers, partners, and internal stakeholders
• Support solution implementation, troubleshooting, and post-deployment activities where required
• Work closely with regional and engineering teams to develop and deliver network solutions
• Conduct technical workshops, product demonstrations, and training sessions for customers and channel partners
• Stay updated on emerging networking technologies and support continuous improvement of solution offerings

Requirements

• Minimum 3 years of experience in enterprise networking, solution design, or network engineering environments
• Strong knowledge of routing, switching, wireless, firewall, SD-WAN, and enterprise networking technologies
• Experience preparing technical proposals, solution documentation, or customer-facing technical presentations
• Strong communication skills with the ability to engage customers, partners, and technical stakeholders

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856