Senior Application Support Engineer
Full-time
Senior Executive
1 month ago
ResponsibilitiesManage end-to-end Application Lifecycle Management (ALM), ensuring smooth onboarding, support, and decommissioning of applications.....
Responsibilities
- Manage end-to-end Application Lifecycle Management (ALM), ensuring smooth onboarding, support, and decommissioning of applications
- Coordinate production support activities, ensuring system stability, SLA adherence, and timely issue resolution
- Drive release and change governance processes, ensuring proper approvals, planning, and execution
- Oversee incident and problem management, including tracking, escalation, and resolution coordination
- Manage IT financial operations (FinOps) including budgeting, forecasting, accruals, and cost optimization
- Lead cloud cost planning and budget governance, ensuring efficient utilization of cloud resources
- Support workforce capacity planning, resource allocation, and utilization tracking across teams
- Govern vendor and managed services, including contract lifecycle, performance tracking, and engagement management
- Manage IT assets and environment readiness, ensuring availability and compliance
- Oversee access provisioning and identity governance, ensuring security and compliance standards are met
- Provide Agile PMO support, including sprint coordination, backlog tracking, and delivery governance
- Maintain application portfolio reporting, including performance, utilization, and cost insights
- Drive technology procurement and contract governance, including PO tracking and invoice validation
- Prepare PMO reports and RAG status tracking for leadership and stakeholders
- Support IT asset provisioning and environment setup for project and operational needs
- Contribute to application deployment support and release readiness activities
- Maintain and manage knowledge repositories using SharePoint and Confluence
- Ensure project tracking and governance reporting across multiple initiatives
- Develop and maintain documentation, SOPs, and process frameworks
- Collaborate with cross-functional teams to ensure delivery alignment and operational excellence
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Data Engineering, or a related field.
- At least 10 years of experience in Application Lifecycle Management, Production Support, and project/contract financial governance frameworks.
- At least 5 years’ experience in IT Financial Management (FinOps) and cloud cost optimization
- At least 5 years’ hands-on experience in PMO support, project tracking and reporting, managing vendor contracts, procurement processes, and managed services.
- Must be able to provide 24 x7 standby support, including weekend and PH on-call support.
- Strong experience in IT asset management, environment provisioning, and deployment support
- Experience in IT security, access management, and identity governance practices
- Experience in cloud platforms and enterprise application environments
- Experience in knowledge management tools such as SharePoint and Confluence
- Experience in Jira and Kanban boards for Agile delivery tracking
- Hands-on experience in financial systems such as Hyperion and PSGL
- Experience in MS Excel, PowerPoint, and Outlook for reporting and analysis
- Experience in Windows-based enterprise environments
- Excellent communication and stakeholder management skills
- Strong leadership and coordination capabilities across cross-functional teams
- Demonstrated problem-solving and analytical thinking skills
- Strong organizational and planning abilities with attention to detail
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