Total 3 Senior Executive admin job vacancies in Health / Beauty / Fitness category in Singapore

[Job Order ID:1598052]

Responsibilities:

• Oversee daily operations of allied health service counters, ensuring efficient front-line service delivery and positive patient experience.
• Partner with clinical and allied health stakeholders to resolve operational, system, and workflow issues.
• Ensure compliance with established policies, SOPs, work instructions, and support periodic reviews and updates.
• Analyse patient feedback and PROMs data to identify trends, close service gaps, and recognise service excellence.
• Coordinate and administer Patient-Reported Outcome Measures (PROMs), including patient education and post-procedure follow-ups.
• Review, optimise, and implement workflows for new and existing services to meet evolving operational and clinical needs.
• Monitor service utilisation and support initiatives to improve resource optimisation.
• Manage operational risk assessments, audits, and business continuity measures at service counters.
• Support recruitment, onboarding, training, engagement, and retention of service associates.
• Facilitate effective two-way communication between management and front-line teams, including issue escalation and solution recommendations.
• Manage and maintain clinical and operational data, preparing reports and insights for internal stakeholders.
• Support value-based care, appropriate care, and organisational improvement initiatives.

Requirements:

• Degree in any discipline; a healthcare-related or business management qualification is an added advantage.
• Experience in managing service operations, patient engagement, or clinical outcomes data is an added advantage.
• Proficiency in Microsoft Office applications; experience with EPIC and NBS systems is an added advantage.
• Strong organisational skills with high attention to detail.
• Excellent verbal and written communication skills.
• Strong problem-solving, analytical, and critical thinking abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated empathy, professionalism, and interpersonal skills when handling patients and sensitive situations.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Marcus koo JunJie

EA Personnel Registration Number: R26160924

EA License No.: 07C5771

Overview*

The incumbent will be responsible to provide operational and administrative support for allied health service counters at Clinical Measurement Centre, Diagnostic Imaging and Rehabilitation to achieve expected outcomes; patient’s service experience, on-the-ground troubleshooting and risk and business continuity management. This is a full-time on-site position.

Job Responsibilities*

Primary Responsibilities (80%)

• Responsible for daily operations of assigned allied health departments, including front counter services, partnering Allied Health Leads and all other staff working within the department to solve system and process problems.

• Ensure systems and processes are in accordance with HAP/SOP/Work Instructions and periodic reviews and updates of relevant documents

• Analyse trends of patient feedbacks to improve counter services, focusing on closing the loop with constructive inputs to fix a problem or acknowledging praises.

• To ensure that workflows for new and existing services are reviewed, optimised and streamlined according to department’s evolving needs.

• Monitors utilisation rates of services and drives initiatives to improve utilisation of resources.

• Manage counter risks assessments and audit matters.

• Ensure that Service Associates receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.

• Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient / caregiver and service outcomes.

• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems.

Secondary Responsibilities (20%)

• Responsible for devising innovative services to continually improve service levels and delight patients.

• Participate in NUHS initiatives (i.e. G.R.O.S.S, Go-Green efforts)

• Any other ad-hoc duties assigned by reporting officer

Requirements*

Qualification Required and Area of Discipline

Degree in any discipline. Graduates from healthcare-related or business management studies will be advantageous.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• At least 3 years of service operational experiences within healthcare clinic setting

• Proficient in Microsoft, EPIC and NBS system

• Excellent team player and effective communication skills

• Problem-solving skills and critical thinking ability

• Ability to multi-task with a “can-do” attitude,

• Empathy, compassion, and social skills help in building trust and handling sensitive situations

If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The incumbent will provide support to the Department of Pharmacy and Pharmaceutical Sciences, Faculty of Science.

Duties and responsibilities include, but are not limited to the following:   

• Supports undergraduate programmes, with a focus on handling administrative matters related to admissions, course registration, pre-employment clinical training, internship, student life, financial aid (e.g. department bursaries, scholarships), organizing activities related to undergraduate matters (e.g. STEER programme), etc.

• Overall admin in-charge of alumni affairs, with specific roles to organize and manage activities related to alumni relations, which include updating department’s website and social media platforms of news and/or events related to alumni, and duties such as organizing/managing alumni engagement events, preparation and launching of quarterly newsletter, maintenance of alumni database, dissemination of email announcements to alumni, management/maintenance of pharmacy alumni (phabox12) mailbox, BBCRM, management of INSPIRxE mentorship programme, and as the point-of-contact to Science Dean’s Office Alumni Section and Office of Alumni Relations. 

• As cover for admin in-charge to update department homepage, which includes updating information pertaining to career opportunities and staff profiles (including arranging photography service and scheduling staff timeslots for photoshoot).

• As cover for admin in-charge of department social media channels (Facebook, Instagram, X, LinkedIn) with duties including posting publicity materials, post-event updates, content creation for department news and announcements.

• Assist Postgraduate Coursework staff in initiating, organizing and running of short courses. Duties include publicity, handling enquiries, handling L3AP administrative matters, dealing with SSG administrative matters, procurement, actual event support, and management/maintenance of Pharmacy short courses (phabox16) mailbox.

• As admin cover for duties of HOD’s Secretary, which include handling of security card access matters and FedEx courier arrangements.

• Manage office counter duties such as attending to walk-in enquiries, receiving deliveries, putting up festive decorations, etc.

Qualifications/Skills/Experience

• Academic qualification: Bachelor/Master’s degree from a recognized university in Science, Project Management, or others.
• Positive work attitude, proactive, and self-driven.
• Good time management and organizational skills, with ability to multitask efficiently.
• Strong analytical and problem-solving skills.
• Strong communication (verbal and written) and interpersonal skills.
• Proficient in Microsoft Office (Excel, Word, Powerpoint).
• Able to work independently.

• Past work experience managing events and projects is preferred.
• Experience in webpage creation and maintenance is preferred.

- Remuneration is based on a 12-month salary structure, with annual variable bonus which is subject to incumbent’s performance and the University/School’s prevailing remuneration policies.

- The incumbent will be emplaced at an appropriate appointment grade based on his/her individual merits.