Total 163 F&B / Tourism / Hospitality job vacancies in Surabaya, East Java

• Resolve Escalated Issues: Act as the primary point of contact for escalated customer inquiries or complaints, including concerns related to delayed, misplaced, or damaged shipments, and pending documentation. Ensure timely and effective resolution with minimal disruption to clients.

• Cross-Department Collaboration: Work closely with key teams in operations, logistics, and warehousing to identify the root causes of issues and implement corrective actions to prevent recurrence.

• Customer-Focused Solutions: Provide tailored solutions to complex challenges, maintaining a client-first approach and ensuring that customer satisfaction remains a top priority.

• Clear and Compassionate Communication: Deliver consistent, clear, and empathetic communication to clients, providing them with timely updates and ensuring they are kept in the loop throughout the resolution process.

• Process Improvement: Proactively identify recurring issues or patterns and collaborate with relevant teams to suggest and implement process improvements that enhance efficiency and customer experience.

• Detailed Documentation: Maintain precise and organized records of escalated cases, resolutions, and follow-up actions, ensuring all documentation is easily accessible for future reference.

• Team Collaboration: Work seamlessly with other departments to ensure a smooth and consistent service delivery, promoting a cohesive and efficient work environment.

• Continuous Feedback: Regularly provide insights and feedback on customer care processes to help refine and enhance the overall customer experience strategy.

• Additional Responsibilities: Assist with any other duties or projects as assigned by the reporting officer, contributing to the overall success of the customer care team.

Study each recipe and gather all necessary ingredients

• Cook food in a timely manner
• Delegate tasks to kitchen staff
• Inform wait staff about daily specials
• Ensure appealing plate presentation
• Supervis Cooks and assist as needed
• Slightly modify recipes to meet customers’ needs and requests (e.g. reduce salt, remove dairy)
• Monitor food stock and place orders
• Experiment with recipes and suggest new ingredients
• Ensure compliance with all health and safety regulations within the kitchen area able to cook local Chinese food

Requirements

• Proven work experience as a Chef or Cook
• Hands-on experience with various kitchen equipment (e.g.grillers and pasta makers) Advanced knowledge of culinary, baking and pastry techniques
• Leadership skills
• Ability to remain calm and undertake various tasks
• Excellent time management abilities
• Up-to-date knowledge of cooking techniques and recipes

Responsible for food preparation and cooking to standard operating procedures.

Ensure smooth operations and allocation of duties within the kitchen.

Ensure that all orders are fulfilled in a timely manner and to expected standards.

Attend to kitchen-related duties stock- checking and inventory and ordering.

Ensure good hygiene and housekeeping standards within the kitchen.

Ensure food is stored, prepare and presented in a safe and hygiene manner.

Maintain strong relationships with key clients and wholesale buyers.

Willingness to work night shift and split shift.

Willingness to work extra hours or weekend if needed.

Key Responsibilities

-Prepare and issue invoices to customers accurately and on time

-Verify billing data, pricing, and payment terms

-Follow up on outstanding invoices and payments

-Resolve billing discrepancies or customer queries

-Handle customer SOA reconciliation

-Maintain proper filing of financial documents and invoices

-Ensure compliance with company policies and financial regulations

-Assist with audits when required

• Ensure that the production, preparation and presentation of food are of the highest quality

• Knowledgeable in terms of standard procedures and policies
• Operate and maintAain equipment and reporting of malfunctioning
• Controlling of Operation & Food cost whenever necessary
• Upkeeping of cleanliness and hygiene standard
• Daily feedback collection and report of issues
• Any ad-hoc duties as assigned
• Strong passion for Culinary
• Willingness to work on a rotating roster
• Strive for excellence in quality and presentation
• Excellent interpersonal and organizational skills
• Able to work in a fast-paced environment

Roles & Responsibilities

Job Role:

• Plan and prepare a wide range of dishes, ensuring quality and consistency.
• Innovate and design menus, considering seasonal availability and customer preferences.
• Manage kitchen operations, including inventory control and procurement of ingredients.
• Supervise and train kitchen staff to maintain high standards.
• Adhere to food safety and hygiene regulations.

Job Requirements:

• Proven experience as a Chef or relevant culinary role.
• Proficiency in various cooking techniques and cuisines.
• Strong leadership and organizational skills.
• Creativity and the ability to develop unique, appealing menus.
• Familiarity with food safety and sanitation standards.

Job Description:

The Admin & Operations Executive will play a crucial role in handling administrative duties, coordinating logistics, and supporting operational functions to enhance efficiency and productivity across departments. The ideal candidate is a highly organized, detail-oriented, and proactive individual with strong problem-solving skills.

Key Responsibilities

• Plan and coordinate daily delivery routes to ensure timely and cost-effective distribution of goods.
• Work closely with drivers and third-party logistics providers to optimize delivery schedules and minimize delays
• Develop, update, and maintain master databases and contract records for operational continuity
• Serve as the primary point of contact between the HQ and outlets, ensuring the timely and accurate communication of corporate information to Outlet Staff
• Manage customer relations and handle feedback concerning food and services either via call, email or text
• Liaise with contractor, vendors and suppliers for any issues relating to office matters (eg. maintenance and service of equipment, cleaning service, renovation)
• Provide general administrative support for the office, including filing, data entry, document management, and office supply procurement
• Prepare regular reports on inventory levels, delivery performance, and operational efficiency
• Prepare and maintain records for work orders, ensuring proper tracking from initiation to completion

Qualities:

• Minimum 2 years of relevant experience in operations, administration or logistics
• Strong organizational & multitasking skills with attention to detail
• Good communication & interpersonal skills
• Proficient in Microsoft Office (Excel, Word, Sheet)

Interested applicants, you may either apply via here or sent an email at hr@harrianns.com.

At present, we do not require assistance from recruitment agencies. All applications should be submitted directly by candidates.

Key Responsibilities

1.      Actively develop new customers and new business opportunities in logistics services.

2.      Promote the company's solutions including local distribution, international freight (air & sea), and warehousing services.

3.      Conduct market research and identify potential clients.

4.      Prepare quotations, follow up on sales leads, and convert prospects into customers.

5.      Build and maintain strong relationships with customers to support long-term cooperation.

6.      Work closely with operations teams to ensure smooth service delivery.

Job Requirements:

1.     Proven experience in the logistics industry (minimum 1 year) with strong sales or business development capabilities.

2.      Knowledge of local logistics, air freight, sea freight, or warehousing services.

3.      Proven skills in new customer development and effective communication

4.      Self-motivated, result-driven with strong ability in new business development.

Company Overview

Red Lips Foods Pte Ltd is a leading Singapore supplier of handmade Kueh Pie Tee Cups, known for premium Traditional Peranakan delicacies made under strict hygienic conditions. Their slogan “Building Trust Through Quality” reflects their commitment to excellence.

Job Summary

You will process and maintain quality control of food products in a manufacturing environment, operate and maintain food processing equipment, and perform food preparation tasks including mixing, blending, cutting, washing, frying, cleaning, and packing.

Responsibilities

• Process food products and maintain quality control to ensure consistent product standards in a manufacturing environment
• Operate and maintain food processing equipment such as conveyors, continuous fryers, and continuous hot oil filters to support production efficiency
• Perform food preparation tasks including mixing, blending, cutting, washing, frying, cleaning, and packing to meet production targets
• Work independently and manage multiple tasks effectively in a fast-paced production setting
• Collaborate with team members to maintain a clean, safe, and productive work environment

Preferred competencies and qualifications

• Diploma or Professional Certificate/NiTEC in Food Processing or equivalent in Mechanical Engineering
• Experience in the food manufacturing industry is an advantage
• Food processing experience is preferred
• Good command of spoken English and Mandarin to facilitate communication
• Demonstrate teamwork, strong work ethic, commitment, good interpersonal skills, and proactivity
• Mature, self-motivated, and possess a pleasant personality

· Evaluate food products to ensure that quality standards are consistently attained

· Ensure good kitchen hygiene and housekeeping duties

· Maintain regular cleaning for all kitchen areas and equipment

· Implementing hygiene policies and examining equipment for cleanliness.

· Designing new recipes, planning menus, and selecting plate presentations.

· Reviewing staffing levels to meet service, operational, and financial objectives.

· Hiring and training kitchen staff, such as cooks, food preparation workers, and dishwashers.

· Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders.

· Setting and monitoring performance standards for staff.

· Obtaining feedback on food and service quality, and handling customer problems and complaints