Total 1,158 assistant manager job vacancies in F&B / Tourism / Hospitality category in Singapore

Job Description

• Industry/ Organization Type: Japanese Retail and F&B Industry
• Position Title: F&B Operation Assistant Manager / Manager
• Working Location: West – West Coast (Nearest MRT: Clementi)
• Working Hours: 5.5 days, 11.30 am-10pm – 48 hours
• Salary Package: Gross Up to SGD 4500 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Train and supervise restaurant staff to ensure exceptional service standards are consistently met.
• Maintain a clean, safe, and well-kept store environment at all times.
• Create and uphold a pleasant and welcoming atmosphere for all diners.
• Oversee food presentation and supermarket product displays to ensure compliance with food safety and health regulations.
• Interact with dining customers to gather feedback on food quality and service experience.
• Review customer feedback and implement improvements to enhance overall service quality.
• Handle customer complaints promptly and professionally, ensuring satisfactory resolutions.
• Report any incidents, accidents, complaints, or significant customer feedback to the appropriate superior.
• Perform cashier duties as required.
• Place purchase orders with suppliers to maintain adequate inventory.
• Prepare and manage the duty roster for the service team.
• Support daily operations to ensure smooth and efficient service flow.
• Monitor supermarket inventory levels, ensuring all essential products and restaurant supplies are adequately stocked.
• Ensure supermarket shelves are well-stocked, product displays are neat and attractive, correctly priced, and safely arranged.

APPLY NOW!!!

• Min.2 year of working experience in the F&B industry
• Have good personal hygiene practices
• Must have food hygiene certificate
• Maintain quality, excellent service & cleanliness at all times
• Comfortable to work during weekend and public holiday

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79464 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Occupation

Assistant Restaurant Manager

Job Description & Requirements

Get to know us first!

What is INITIA GROUP / INITIA SG?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

Our brands :

• Bada (Previously known as Leekaja Salon) Singapore

• Walking on Sunshine

• You Are My Sunshine

• Ministry of Scalp Therapy

• F&B Brands

The work of Initia has been successful due to the fact that it has a strong and passionate team.

To be specific, it has strong and reliable teams on each outlet, not to mention the Marketing, Human Resources, IT and Accounting.

What can INITIA offer you?

We offer plenty of opportunities for growth and learning through the experience of working alongside top-tier staff and mentors. We give our team all the support, training and resources needed to enrich their knowledge and improve their mastery of highly coveted and in-demand marketable skills.

Initia Leverages people’s unique differences and celebrates the beauty of individuality.

We strive to find team members that are uniquely and perfectly suited for our best practices.

DUTIES & RESPONSIBILITIES :

• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations.

• Analyzing and interpreting trends to facilitate planning

• Coordinating front and back of the house operations for smooth delivery of services

• Ensure compliance with safety and sanitation regulations

• Control operations cost and identify measures to cut wastages

• Respond promptly to customer complaints, suggest solutions to resolve complaints

• Manage / maintain outlet good image

• Training / coaching of new / current staff on customer service best practices

• Organize and supervise shifts

• Managing staff training, schedules and work performance.

• Preparing reports

• Analyse and forecast sales figures to maximize profits,

QUALIFICATIONS :

• Bachelor Degree in Hospitality / Retail Management

• Proven work experience as Restaurant Manager / HospitalityManager

• Strong leadership skills.

• Excellent communication skills

• Customer service oriented

• Financial Management skills

• 5-DAYS work week!
• Salary Range: S$3.6k - S$3.9k (commensurate with experience)

Key Responsibilities:

• Support and assist Restaurant Manager in day-to-day restaurant operations, kitchen and service crew management including recruitment, training, inventory planning and continuous improvement of processes.
• Work with manager to project and manage restaurant sales and guest's growth plans through studying of consumer spending behavior.
• Be a role model, leader and be proficient in managing every possible kind of customers' requests at iSTEAKS.

Requirements:

• This position is open for Singaporean / PR citizens only
• Preferably with 3-4 years' experience in F&B service, Kitchen, Hospitality and/or Retail Operational related management
• Experience in both front and back of house operations is an advantage
• Exhibits good command of language and as an all-rounder communicator.
• Flexible to work on rotating shifts, weekends & public holidays

Benefits:

• Annual Leave
• Medical Benefits
• Service Gratuity
• Incentive Programme

Interested applicants may 'APPLY NOW' with your updated resume.

Or email to : recruitment@hsg.com.sg

*** We regret that only shortlisted candidate will be notified ***

• Oversee the day-to-day operations of the restaurant

• Lead, supervise, and motivate service staff to maintain high standards of customer service and operational excellence

• Manage customer enquiries, reservations, feedback, and complaints professionally to ensure customer satisfaction

• Coordinate closely with the kitchen and service teams to ensure timely food preparation and service

• Assist in staff scheduling, training, onboarding, and performance management

• Monitor inventory levels, stock ordering, and cost control to support efficient restaurant operations

• Ensure compliance with food hygiene, workplace safety, and company policies

• Support outlet opening and closing procedures, as well as daily operational reporting

• Ad-hoc duties as assigned
  

Requirements:

• Min 2-3 years experience in supervisory role

• Working Days: 5.5/6 days (On shift, total 39-44 working hours per week)

• Working Location: Somerset

• Salary: Up to $4200

• Able to start work immediately or within short notice
  

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Wong Lin Lin

EA Reg ID: R1659675

EA Licence No.:19C9603

Hafnia is one of the world's leading oil product tanker owners and operators. We provide transportation of oil and oil products to national and international oil companies, major chemical companies, as well as trading and utility companies.

Hafnia is a company that's all about our people - both the people that run the business, and those that manage our customers. We've always done things differently and prioritized a strong, commercial mindset. But we've never cut corners when it comes to relationships. Building strong business relationships with our customers is the foundation of what we do. We're in this for the long run and focus on their needs 100%. We are transparent and we stick by our promises - as the partner you can turn to in a tight spot- meaning our customers stick with us. Our foremost rule is putting people first and that's how we've become one of the leading ship owners and operators of today's product tanker industry globally.

Hafnia has a solid history in chartering, operations, and technical management, and strives to offer customers the best solution for their transportation needs. This solution-focused approach has resulted in a strong reputation and the Company remains firmly committed to being a responsible member of the industry and operating according to the highest ethical standards.

Job Description

The Manager, Risk & Compliance is a new role at Hafnia, to be based in Singapore or Copenhagen and part of the Governance, Risk & Compliance pillar within the Executive Projects, Compliance & ESG team. The team works closely with Hafnia's Leadership Group across three pillars to enable strategic execution, safeguard the organization through robust governance and risk oversight, and embed sustainability across the business.

The role reports to the Senior Manager, Head of Governance, Risk & Compliance. During an initial transition period, the role will report directly to the Head of Executive Projects, Compliance & ESG.

This position will play a critical role in operating Hafnia's risk management framework and Corporate Compliance Program, driving compliance efforts and managing enterprise risks. It involves guiding departments and maintaining oversight on compliance with all applicable laws and regulations, including but not limited to sanctions, anti-corruption, anti-trust, anti-money laundering, GDPR, and business ethics. A key focus is building a strong culture of integrity and adherence to regulatory and risk standards across the organization.

Key Responsibilities will include:

Risk management framework

• Operationalize and continuously improve Hafnia's enterprise risk management framework
• Conduct risk assessments and risk reviews with business owners across functions
• Maintain Hafnia's risk register and relevant documentation
• Work with business owners to develop risk mitigation strategies and contingency plans

Regulatory compliance and governance for corporate office

• Develop, implement and regularly review our compliance policies
• Keep up to date on regulatory developments to ensure the business remains complaint
• Assess effectiveness of the Compliance Program and adapt it to regulatory developments and emerging risks
• Coordinate regularly with the legal team and HSEQ department on compliance matters
• Represent Hafnia and develop its engagement within the Maritime Anti-Corruption Network (MACN) and other industry forums.
• Provide continuous recommendations for the development of the compliance program
• Perform counterparty sanctions screening and assist with KYC process
• Manage the network of compliance systems and guide business users

Forward Freight Agreement (FFA) governance

• Oversee the governance and compliance framework for Hafnia's FFA activities
• Maintain FFA-related controls, policies and documentation
• Coordinate with Commercial and Finance teams to ensure consistent FFA compliance and reporting

Corporate ethics and integrity

• Champion a culture of compliance and ethical decision-making across the organization
• Monitor adherence to our policies and procedures
• Develop compliance training programs and conduct mandatory training and awareness sessions, partnering with the Executive Projects team on rollout and change management
• Manage our whistleblower program and protection mechanisms
• Advise on internal investigations and corrective actions in case of violations

Reporting and auditor coordination

• Manage internal and external audit inquiries relating to Enterprise Risk Management and compliance activities
• Maintain documentation related to compliance and enterprise risk management
• Ensure timely reporting and resolution to inquiries or audits
• Report top risks to leadership and the Audit Committee on a regular cycle

Cross-functional collaboration

• Work with the Executive Projects team on policy implementation and change management initiatives
• Coordinate with the ESG team on governance frameworks, ESG risk integration and assurance alignment
• Work across Legal, HSEQ, Internal Audit and Commercial functions on shared risk and compliance topics

Crisis management and incident response

• Develop and implement crisis response strategies for compliance and risk-related incidents

Qualifications

• Bachelor's degree in Business, Law, Finance, or a related field
• Minimum 4 years of experience working in shipping, compliance and/or risk management, preferably within an in-house team and in a global context. Legal experience is a plus.

Requirements

• Strong knowledge of global regulatory requirements and industry/maritime best practices
• Clear grasp and understanding of key global anti-bribery, anti-trust, GDPR and trade sanctions frameworks
• Experience with enterprise risk management frameworks and methodologies
• Keen interest in maritime compliance and company governance structures
• Focus on details, with excellent analytical, problem-solving and communication skills
• Ability to work independently and to engage with cross-functional teams
• Ability to work under pressure and manage multiple priorities
• Relevant certifications (e.g., risk management, compliance) are a plus

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

As a Shift/ Assistant Restaurant Manager, you will:

• Manage day-to-day operations independently within budgeted guidelines
• Always delivering high-quality food and beverage products
• Responding efficiently and accurately to feedback and complaints
• Prepare employee schedules and ensure sufficient staffing for all shifts.
• Generating sales and meeting targets through proper execution of marketing strategies
• Hire, train, and retain team members
• Maintain Standards and Standard Operating Procedures for store operations
• Responsible for inventories and stock-taking activities
• Regularly inspect equipment to ensure they are maintained well and in good working order
• Comply with F&B safety and hygiene policies and procedures

We are looking for people who have:

• Min NITEC with 2 years of working experience in the F&B industry as a supervisor or in other industries
• Diligent team player passionate about F&B operation
• Good communication and leadership skills
• Ability to handle multiple tasks
• Working knowledge of MS Words /Excel and Email
• Determined and capable to work under pressure in a fast-paced environment

Benefits

• Annual Leave
• AWS and Various Incentives (T&C will apply)
• Free Duty Meals & Staff Discount
• Medical Benefits
• Insurance Coverage
• Training & Development
• Career Progression
• Long Service Awards

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

SUMMARY:

We’re looking for a motivated Assistant Restaurant Manager to join our growing team. In this role, you’ll play a vital part in ensuring smooth daily operations, delivering excellent guest experiences, and leading a team that shares your passion for great service. This position is ideal for someone with strong leadership, communication, and organizational skills who thrives in a fast-paced, people-focused environment.

KEY RESPONSIBILITIES:

Operations & Service Management

-      Address guest complaints and feedback promptly during service

-      Handle general enquiries and in-house delivery orders efficiently

-      Assist in event planning, coordination, and set-up when required

-      Ensure restaurant cleanliness, hygiene, and safety standards are consistently met

-      Plan and prepare each shift to deliver excellent guest service and operational efficiency

-      Act as the PIC in the absence of Restaurant Manager to ensure seamless operations flow

-      Operate and cover all Front-of-House stations, including hands-on service when required

-      Oversee opening & closing procedures, including any ad-hoc tasks assigned by management

Team Leadership & Training

-     Supervise on-duty staff to maintain service excellence and compliance with SOPs

-     Foster a positive and productive work environment to uphold service standards

-     Train, coach, and support new team members according to their learning pace to ensure they meet service and quality standards

-     Review sales and team performance, implementing continuous improvement plans to drive sales growth and enhance service quality

Inventory & Financial Management

-     Manage ordering processes and maintain sufficient stock levels for restaurant operations

-     Report operational matters, including maintenance and equipment issues to management

-     Oversee supplier invoice filing and ensure accurate cash handling at every end-of-day reconciliation

Compliance & Administration

-     Uphold brand standards to deliver a consistent, high-quality guest experience

-     Ensure full adherence to company policies, SOPs, and all regulatory requirements

This position is located at our Loyang location.

JOB REQUIREMENTS:

-     At least 2–4 years of supervisory experience in F&B, preferably in a restaurant setting

-     Ability to adapt in a fast-paced environment, balancing service with operational needs

-     Strong leadership and people management skills with a hands-on attitude

-     Able to multitask and perform under pressure in a fast-paced, high-volume environment

- Able to work flexible shifts, including weekends and public holidays

The Contracts & Compliance (C&C) Assistant Manager is responsible for Contracts Review, Negotiation, and Compliance matters in the Research Division at NCCS.

Main Responsibilities:

1. Oversee and Manage C&C unit

• Track and manage legal agreements, and maintain legal agreement database,
• Facilitate the negotiation and execution of legal agreements,
• Provide support to facilitate the training and guiding of staff on compliance (HBRA & PDPA),
• Act as check points for compliance (HBRA, PDPA) requirements by sighting compliance related approval documentation where necessary,
• Provide guidance to C&C unit junior staff,
• Improve contracts review workflow,
• Coordinate with CTE-CTO and LCDG (other contract teams in NCCS)
• Update and manage C&C policy.

2. Intellectual Property (IP) Management & Revenue

• Coordinate with SingHealth Intellectual Property (SHIP) unit for paperwork involving IP filing
• Track and monitor revenue from commercialised IP agreements.

3. Research Admin

• Broadcasting research related events to the research community on campus; provides administrative support for research events hosted by NCCS,
• Support HBRA and PDPA compliance matters (e.g. broadcast updates to NCCS stakeholders),
• Organise, coordinate and collate Research Metrics Info for submission to Office of Research, SingHealth (translational funding, IP and licensing indicatros)
• Support with KPIs collation for NMRC Centre Grant

Key Requirements:

• Bachelor of Science degree with a keen interest in contracts review, compliance & governance, and research administration.
• Must possess a flair for writing and a good command of English to handle minutes and draft policy papers/ presentation slides
• Excellent oral and presentation skills for effective communication with PIs, clinicians & peers in other departments
• Must be IT savvy and able to navigate through standard software applications and databases
• Familiar with HBRA and PDPA regulations
• Experience in reviewing contracts will be highly advantageous
• Must be meticulous and have good organisational skills to create / maintain detailed records.
• Independent worker with a strong sense of initiative
• Self-motivated and able to work independently to complete team objectives
• Able to multi-task, effectively prioritise and manage multiple pending deadlines

Role & Responsibilities

• To achieve set fundraising targets through planning and implementation of assigned fund-raising events and campaigns.

• To manage key donor accounts which includes regular communications, tracking donations and development of the donor engagement plan

• To strategise, evaluate and develop plans to build donor and volunteer networks, engagement and relationship management 

• To identify donor prospects and garner new donors 

• To increase monthly giving

• To implement and manage the execution of plans and activities to achieve set fundraising and engagement objectives

• To provide strategic input on the messaging angles and approaches of fundraising appeals

• To provide data analyses on campaign performances and available donor data with the view to enhance donations, relationships and engagement outcomes

• To guide and supervise team responsible for donor engagement, partnerships and fundraising 

Qualifications, Competencies & Experience

• Minimum a Degree with at least 5 - 10 years of relevant work experience, 

• Resourceful, self-driven, proactive, and independent worker 

• Hardworking and meticulous with a positive attitude 

• Able to work well under stress in a fast-paced environment 

Please send your updated CV to josie.cha@peopleprofilers.com

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
We regret that only shortlisted candidates will be notified.
EA Personnel: Cha Zi Jing Josie
EA Registration No.: R24124843
People Profilers Pte Ltd
EA Licence Number: 02C4944
Tel: 6950 9756

• Up to $7,500 + Attractive Variable Bonus

• CBD Location | Walking Distance to MRT

• Drive Enterprise AI Transformation Across Global Operations

Are you passionate about helping organisations unlock the full potential of Artificial Intelligence? Our client is a globally established leader in the transportation and logistics sector, operating an extensive international network that connects businesses across key trade routes worldwide. As part of its digital transformation journey, the organisation is investing heavily in AI technologies to enhance operational efficiency, improve decision-making, and transform the way employees work.

They are seeking an experienced AI Adoption & Transformation Assistant Manager to lead enterprise-wide AI enablement initiatives, drive workforce adoption, and bridge the gap between emerging technologies and business outcomes.

This is a highly visible role where you will collaborate with business leaders, operational teams, and technology stakeholders to build AI capabilities, identify high-impact use cases, and shape the future of work across a global organisation.

Key Responsibilities

• Lead and drive AI adoption, change management, and capability-building initiatives across multiple business functions and regions.
• Design and implement AI literacy programmes, learning pathways, onboarding journeys, and champion networks to accelerate adoption throughout the organisation.
• Partner closely with business users to identify opportunities where AI can improve productivity, streamline processes, and create measurable business value.
• Facilitate workshops and discovery sessions to assess, prioritise, and govern AI use cases across operational and corporate functions.
• Coach and support citizen developers in developing AI-powered solutions while ensuring alignment with governance and responsible AI practices.
• Collaborate with senior stakeholders to translate AI capabilities into practical business solutions and organisational outcomes.
• Monitor AI adoption metrics, user engagement, capability maturity, and value realisation, providing insights and recommendations to leadership teams.
• Promote a culture of innovation by showcasing successful AI implementations, best practices, and lessons learned across the organisation.
• Work closely with regional and global stakeholders to support enterprise transformation initiatives and continuous improvement efforts.

Requirements

• Degree in Business, Information Technology, Organisational Development, Learning & Development, or a related discipline.

• Minimum 6 years of experience in AI transformation, digital transformation, change management, programme management, organisational development, learning enablement, or stakeholder engagement roles.

• Proven experience driving technology adoption and influencing business stakeholders across multiple levels of an organisation.

• Strong ability to translate technical concepts into meaningful business outcomes for non-technical audiences.

• Experience facilitating workshops, conducting business discovery sessions, and managing transformation initiatives.

• Working knowledge of Generative AI technologies, AI-powered productivity tools, and their practical applications in a business environment.

• Strong communication, presentation, facilitation, and stakeholder management skills.

• Experience working within complex, matrixed, and multicultural organisations.

• Analytical mindset with experience measuring programme success, adoption rates, and business impact.

• Experience implementing AI, analytics, automation, or digital transformation initiatives at enterprise scale highly preferred.

• Familiarity with AI maturity frameworks, organisational change methodologies, or digital transformation strategies.

Background within shipping, logistics, transportation, supply chain, or operationally intensive industries will be highly advantageous.

Why Join?

• Be part of a global organisation embarking on a significant AI transformation journey.

• Drive meaningful change that impacts thousands of employees across international operations.

• Work closely with senior business leaders and technology stakeholders.

• Gain exposure to enterprise-scale AI initiatives and emerging technologies.

• Play a pivotal role in shaping the future of work within a dynamic and evolving industry.

If you are excited about combining AI, business transformation, and people enablement to create lasting impact, we would love to hear from you.

Interested candidates can forward their CVs in MS Word format to weiyan@triton-ai.com

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

Assistant Food & Beverage Supervisor

MAIN RESPONSIBILITY

Operational:

• To provide a courteous, professional, efficient, and flexible service at all times, following the hotels Standards of Performance.
• To ensure that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures.
• To perform opening and closing procedures established for the Place of Work as assigned.
• To ensure that the inventory par stocks for all operating equipment. 
• To assist in conducting monthly inventory checks on all operating equipment and supplies.
• To assist in controlling the requisitioning, storage and careful use of all operating supplies and equipment (OS&E).
• To liaise with the Kitchen and the whole Food & Beverage Department on daily operation and quality.
• To ensure that the Place of Work and surrounding area is kept clean and organized at all times.

Food & Beverage Product:

• To assist in planning the food & beverage lists and to assist with advertising and promotions.
• To ensure that only fresh products are used in Food & Beverage preparation.
• To monitor operating supplies by maintaining and controlling established food & beverage par stock and operating supplies to ensure smooth operation and to reduce spoilage and wastage.
• To explain the discrepancies in the potential food & beverage cost satisfactorily.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend beverage combinations and up-sell alternatives
• To prepare and serve food & beverage orders and provide a courteous, professional, efficient and flexible service at all times, following the hotels Standards of Performance.
• To follow correct sequence of service at the assigned station outlined in the Standard Operating Manual.
• To continuously learn on customer service, changing menu item, specials and prices.
• To be fluent in operation of MICROS POS system.
• To handle money and guest charges accurately.

Location ; Kim Keat Road

Position : Assistant Manager / Manager / Senior Manager, Organisational Transformation (Communications & Engagement)

Contract (1 year, with option to extend for another year subject to performance and conduct)

Working Hours:

• Monday to Thursday: 8.30am – 6.00pm
• Friday: 8.30am – 5.30pm
• 5-day work week (office-based)

Job Description:

You will develop and execute an integrated communications and engagement strategy, delivering content across a range of communication channels, e.g. townhalls, e-bulletins.

You will design and implement structured engagement platforms — such as pulse surveys and focus groups — to gather staff feedback, analyse sentiments, and identify emerging concerns. Drawing on these insights, you will develop actionable recommendations to inform leadership decisions and refine communications strategies.

You will also support leadership alignment by ensuring coherent messaging across diverse stakeholder groups, and track key metrics to assess and improve the effectiveness of your communications efforts.

Requirements:

• A degree in any discipline, with experience in communications, engagement, or change management
• Prior experience in organisational transformation or public sector initiatives would be an advantage
• Strong communication skills with ability to craft messages and facilitate engagement sessions
• Able to synthesise complex information into clear, compelling narratives
  
  If you meet the requirements, please submit your resume directly to eg@businessedge.com.sg
• EA License No: 96C4864 Reg. No.: R1106922 Goh Khar Keow

About the Role

Be part of a team dedicated to enhancing patient experience and strengthening community engagement across healthcare settings. This role offers the opportunity to make a meaningful impact through patient relations, service recovery, engagement campaigns, and service improvement initiatives. If you are passionate about people, enjoy interacting with diverse stakeholders, and thrive in a fast-paced, service-oriented environment, this is a rewarding opportunity to drive positive change and improve care experiences.

Who Should Apply

• Individuals passionate about improving patient experience and building meaningful community relationships.
• Professionals who enjoy engaging with people, resolving service issues, and driving service excellence initiatives.
• Strong communicators who are proactive, empathetic, and comfortable working in dynamic, fast-paced environments.

Key Responsibilities

• Manage patient feedback and related matters, including investigations, service recovery, follow-up actions, response drafting, and reporting.
• Engage patients to gather feedback and identify opportunities for service improvement and enhanced patient experience.
• Partner with frontline staff and stakeholders to address feedback issues and support service recovery initiatives.
• Facilitate patient engagement activities such as focus group sessions and community outreach initiatives.
• Prepare reports, analyse feedback trends, and share insights with management and relevant departments.
• Build and maintain positive relationships with patients, caregivers, healthcare professionals, and internal teams.
• Identify meaningful stories and contribute content for internal newsletters and engagement communications.
• Drive on-ground campaigns and service improvement initiatives across multiple locations.
• Support ad-hoc projects and departmental initiatives as assigned.

Requirements

• Degree qualification with 2–3 years of experience in healthcare, hospitality, customer relations, or service-related industries.
• Strong verbal and written communication skills in English; ability to converse in local dialects or additional languages is advantageous.
• Customer-centric with strong interpersonal skills and confidence engaging stakeholders at all levels.
• Passionate about community engagement, patient experience, and frontline interaction.
• Comfortable managing campaigns and activities across different locations.
• IT-savvy and proficient in Microsoft Office applications; exposure to SharePoint or related systems is a plus.
• Able to interpret data, analyse trends, and support reporting needs.

Qualified applicants, please send a copy of your resume in MS Word to:

melanietay@recruitexpress.com.sg

or call Melanie at 6736 3280 for further enquiries

All information will be treated with confidentiality and only selected candidates would be notified

Consultant: Melanie Zheng Zhiyuan

Designation: Principal Consultant/Division Manager

CEI Reg No: R1104774

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599