Customer Relations Executive
Full-time
Senior Executive
3 days ago
Job descriptionJob Description & Responsibilities:Serve as the first point of contact for students, parents, and visitors, building trust and rapport......
Job description
Job Description & Responsibilities:
Serve as the first point of contact for students, parents, and visitors, building trust and rapport.
Handle customer enquiries, class registrations, and payments with attention to detail.
Provide proactive problem-solving and issue resolution.
Assist with day-to-day operations and administration, ensuring smooth and efficient branch function.
Promote Aspire Hub’s mission and values, acting as a brand ambassador for our services.
Ensure confidentiality when handling sensitive data (e.g., student records, payments).
Strive for customer satisfaction, building strong relationships for increased retention and loyalty.
Job Requirements:
Strong communication skills, with the ability to handle customer interactions professionally, empathetically, and with responsiveness.
Ability to work a fixed schedule (1 PM – 10 PM) on weekday and (10AM-8PM) on weekend, with occasional flexibility depending on operational needs.
Proactive, adaptable, and detail-oriented in handling tasks and resolving issues.
Prior experience in customer service, sales, or administration is preferred, but candidates with the right attitude are encouraged to apply.
Familiarity with Microsoft Office and CRM System for administrative tasks is required.
Ability to maintain confidentiality and demonstrate ethical conduct in handling sensitive information.
Job Benefits:
Formal training program to help you succeed.
Collaborative, supportive work environment with room for growth.
Opportunities for career development and internal promotions.
Become part of a team dedicated to making a difference in education.
Competitive salary package, incentive and performance bonuses
Job summary
Rewarding career in customer service with professional development and healthy work-life balance. Join our dynamic team!
- Attractive sales incentive
- Good career progression
- Competitive salary package and performance bonuses
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