Total 3 Customer Service job vacancies in North Ryde

Simply put, we do two things at NielsenIQ. We measure performance for our clients and we use analytics to help our clients grow their business. Measurement and analytics are two separate things, and each is important and valuable on its own. But the connection of the two makes them both even more critical and valuable. 

You will MAKE A DIFFERENCE by partnering with our clients and using data to explain what is happening with their brands and what they should do to improve business performance. 

Working with both your NielsenIQ colleagues and spending time with clients, you will build partnerships to allow you to understand your clients’ needs and requirements. You'll use this knowledge to develop in-depth analyses and create compelling stories that deliver the insight to drive business growth. 

Insights Delivery 

• Understanding clients’ category, marketing and sales strategies, their needs, business problems and opportunities for growth 
• Helping clients to understand and define the business issue, understanding the project briefing and preparing hypotheses that can be explored. 
• Delivering meaningful insights with actionable recommendations using data based on NielsenIQs contractual analytical commitments, ensuring the insights shared help clients develop strategies and measures to grow their businesses. 
• Managing client expectations regarding required analyses and commitments to ensure client satisfaction, working closely with clients to align timelines, milestones and outcomes. 
• Supporting Lead consultant with delivering strategic thought leadership and the latest trends on FMCG and Tech and Durables retail landscape and consumer behaviour. 

 Support account development via consultative selling 

• Ensuring high standards of client satisfaction to support contract renewals in discussions between the client and the commercial team 
• Identifying business opportunities with clients and demonstrate how NielsenIQ will be able to address these business needs.  
• Supporting Commercial teams in client meetings when advanced client knowledge is needed to showcase NielsenIQ Capabilities 

At Summerset, we’re proud to create welcoming, vibrant communities where residents feel truly at home. As our receptionist, you’ll play a key role in bringing that vision to life. You’ll be the friendly face that greets residents, families, and our teams each day—someone who is positive and approachable with a can-do attitude to every interaction.

Your day to day will include:

• Providing outstanding front-desk service to residents, their families, visitors, and our teams

• Ensuring the safety of our residents, and helping our teams and families with any incidents that may occur

• Offering timely and efficient administrative and management support to both the Business Manager and wider village team

• Maintaining accurate document control and ensuring smooth day-to-day operations

This is a casual position working on a as and when needed basis. 

Please review job description here.

Oaks Sydney North Ryde Suites are looking for a casual Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you.

From the moment guests arrive, your welcoming presence will make them feel right at home. You’ll play a vital role in guiding them through their stay; from smooth check-ins and check-outs to sharing local tips on attractions and eateries, leaving a lasting impression with your superb customer service and positive energy.

Key Responsibilities Include:

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

• Minimum 20 hours per week 
• Shift times: 8.15pm to 6.45am    OR    10.00pm until 6am

Hourly Rates (excluding superannuation):

Monday - Friday: $33.38 per hour + penalties

Saturday: $40.05 per hour + penalties

Sunday: $46.73 per hour + penalties