Total 3 Customer Service job vacancies in Chennai

About Job

Associate Support Specialist, Chennai

The Associate Support Specialist will serve as the first point of contact for IT support within the organization. This role involves providing Level 1 technical assistance to end-users, resolving incidents, and fulfilling service requests in alignment with agreed Service Level Agreements (SLAs). The ideal candidate should possess strong troubleshooting skills, customer service orientation, and the ability to work in a fast-paced environment.

Responsibilities

• Act as the initial point of contact for IT-related issues via phone, email, chat, or ticketing system. 
• Diagnose and resolve Level 1 technical issues related to hardware, software, operating systems (Windows, MacOS), and mobile platforms (iOS, Android). 
• Handle password resets, account unlocks, and basic user account administration. 
• Install, configure, and manage software on end-user systems. 
• Provide support for VPN, remote access, and basic network connectivity issues. 
• Document all incidents and service requests accurately in the ITSM tool (ServiceNow). 
• Escalate unresolved issues to Level 2/3 support teams following defined escalation procedures. 
• Maintain high standards of customer communication and ensure timely updates on ticket status. 
• Contribute to knowledge base articles and FAQs for common issues. 
• Ensure compliance with ITIL practices and organizational policies. 
• Respond promptly to requests for assistance and confirm completion. 
• Follow standard operating procedures, adhere to company policies, and respect ground rules

We are seeking an enthusiastic and customer-focused Guest Service Associate to join our Food & Beverage team in Chennai, India. In this role, you will be the welcoming face of our organization, delivering exceptional service to our guests while maintaining the highest standards of professionalism and hospitality. You will work in a dynamic, fast-paced environment where your ability to connect with guests, anticipate their needs, and provide personalized attention will directly contribute to their overall experience with us.

• Greet guests warmly and create a welcoming atmosphere upon arrival, setting a positive tone for their visit
• Take food and beverage orders accurately and efficiently using point of sale (POS) systems while demonstrating attentiveness to detail
• Deliver orders promptly while maintaining quality standards and ensuring guest satisfaction
• Provide knowledgeable recommendations about menu items, specials, and beverage pairings to enhance the guest experience
• Address guest inquiries, concerns, and special requests with empathy, professionalism, and a solution-oriented approach
• Clear and reset tables in a timely manner while maintaining cleanliness, organization, and attention to detail
• Process payments and handle cash transactions accurately and securely
• Collaborate effectively with kitchen, bar, and housekeeping staff to ensure seamless and coordinated service delivery
• Maintain strict compliance with food safety, hygiene, and sanitation standards at all times
• Multitask effectively during peak service hours while remaining composed, supportive, and focused on guest needs
• Communicate guest feedback, preferences, and concerns to management to support continuous improvement
• Assist with setup and breakdown of dining areas as needed, demonstrating flexibility and team commitment
• Build genuine relationships with returning guests by remembering preferences and personalizing their experience

• Greet and welcome guests promptly and courteously.
• Manage reservations and maintain an organized seating plan.
• Coordinate with kitchen and serving staff to ensure timely and efficient food service.
• Respond to guests' inquiries and resolve any service issues promptly.
• Monitor dining area to ensure cleanliness and orderliness.
• Assist in the preparation and setup of dining areas prior to service.
• Ensure compliance with health and safety regulations.