Total 859 support analyst job vacancies in Customer Service category in Singapore

• Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
• Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
• Streamline support processes, leverage automation, and ensure compliance with security and industry standards.
• Stay ahead of industry trends, manage risks, and drive continuous improvements in service reliability and performance.

Requirements:

• Degree in IT/Cyber Security or equivalent.
• Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma.
• At least 5 years of hands-on experience in IT support or management, resolving issues in software, hardware, networking, and cloud environments.
• Proficient in OS (Windows, Linux, macOS), Networking (DNS, DHCP, firewalls, VPNs), Cloud (AWS, Azure, Google Cloud), Helpdesk (Zendesk, Freshdesk), CRM (Salesforce), and Monitoring Tools (Nagios, SolarWinds, Datadog).
• Knowledge of ITIL frameworks or similar.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements:

• Diploma in Cyber Security or equivalent.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
• Comfortable to work 24x7 standby shifts.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Gain valuable experience working in a public sector

Description

• Work Type: 3-months 
• Location: West
• Working Hours: Office Hours

JOB SCOPES:

• Serve as victim’s primary point of contact, address all queries and concerns of the victim from report lodge to case conclusion through phone engagement and structured service replies
• Call victim to establish 1st contact point
• Provide preventive advice to minimise risk of future victimisation
• Assess if there is a need to refer victim for counselling, social support or to issue a Restriction Order
• Provide timely updates on case progress, asset recovery and case outcomes to victim
• Put upservice replies i.e., first interim service reply, progress service reply, case conclusion service reply, within stipulated timelines
• Any other administrative tasks directed by Head of Branch.

JOB REQUIREMENTS:

• Singaporean (s) only.
• Must possess at least GCE 'O' Level.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information in line with ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to contact you about potential alternative job openings beyond the positions you have initially applied for.

Sensitive personal data that is not required at this stage of job application may be deleted accordingly.

If you wish to withdraw your consent, please write to

dpo@scientecconsulting.com

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Ricky Teo Xi Er - R2198412

ScienTec Consulting Pte Ltd – 11C5781

Operations Analyst/Specialist, Asset Services, Corporate Action (Contract until 31st Mar 2027)

The incumbent will be responsible for post execution support for OTC derivative products across FX, Equities and Rates, ensuring timely and accurate capture of trades into core banking risk system. This is also a control function role requiring the incumbent to work closely with Front Office, Trading Desks, Settlements and Technology in managing the bank’s risk relating to the supported product classes. These combined, the incumbent should be able to contribute significantly in a team setting, apply critical thinking to problem solving and excel under stressful conditions.
Main duties

Trade Capture, Cancels and Amends

• Ensure accurately capture of trades into core banking platform within regulatory timelines
• Monitor and manage STP exceptions to ensure completeness and accuracy of bookings
• Perform validation of Dealer-hit trades in upstream systems
• Manage queries relating to trade bookings
• Perform inter-system reconciliations

Lifecycle Management

• Perform independent assessment of lifecycle events and reconcile against counterparties
• Book lifecycle results into core banking for settlements and positions to be updated
• Notify Front Office and Dealers on lifecycle outcomes
• Perform inter-system reconciliations

Settlements

• Ensure timely settlement of trades
• Investigate and resolve cash break/ nostro reconciliations
• Perform authorization and reconciliation on trades
• Perform inter-system reconciliations

Regulatory Reporting

• Perform daily validation and enrichment of derivatives reporting for for MAS (DTCC) and HKMA (HKTR)

Change Management

• Identify control gaps and work with team to review process efficiency and deliver improvements
• Participate in project deliveries and UAT where nominated by line manager

Work experience requirements

• Minimum of 2 years in OTC derivative products space in either FX, Rate and/or Equities
• Experience working with Front Office (Bankers/Traders) and counterparties
• Knowledge of Temenos and regulatory reporting platforms preferred
• Degree or Diploma qualified
• Strong Microsoft Excel skills – VBA preferred

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to amos.tan@adecco.com
• Only shortlisted candidates will be contacted

Amos Tan Jun Han

EA Licence Number: 91C2918

Personnel Registration Number: R23113385