Total 859 support advisor job vacancies in Customer Service category in Singapore

Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community. And, to ensure the best experience for our 26,000+ employees across more than 150 locations around the world, we provide the spaces and systems that allow our teams to work together with agility, productivity and collaboration, no matter where they are.

Our Portfolio & Risk Analytics (PORT Enterprise) solution helps portfolio and risk managers achieve performance and risk objectives by providing unmatched transparency into each portfolio’s historical attribution, characteristics, and ex-ante risk. From one centralised location, our series of powerful, integrated multi-asset tools deliver consistent and detailed insight into the client’s portfolio. Utilising this service enables our enterprise clients to create and execute differentiating investment strategies accordingly.

What's the role?

As part of the PORT Enterprise Support team, you will work in a client facing role which involves liaising with portfolio and risk managers, analysts, quants, traders, and back/middle-office professionals. We are looking for individuals with a strong level of understanding of Financial Markets, Economic Theory, Portfolio Attribution/Performance, Portfolio Risk/Tracking Error, and Asset Class Characteristics/Analytics/Performance Calculations. You will help support our largest buy-side PORT Enterprise clients’ complex questions involving portfolio performance, security analytics, risk, and workflow setup.

This is a highly visible role, based in our Singapore office, with opportunities for career advancement and growth within the department or company, such as becoming a Product Advocate within the team, or progressing to a PORT Enterprise Sales role, moving into a leadership position, or pursuing a role in our Product or Implementation teams.

We'll trust you to:

• Build a comprehensive understanding of the features and capabilities of our portfolio product offering, through training and on-the-job learning, in order to manage client queries quickly and efficiently
• Troubleshoot issues pertaining to the PORT Enterprise product, while assessing any potential business and/or operational impact
• Understand and support clients on methodologies inquiries around portfolio performance, attribution, and risk
• Identify gaps and opportunities to introduce best practices and new processes to enhance efficiency and improve on existing processes
• Collaborate extensively with our Portfolio Implementation, Portfolio Sales, and Portfolio Engineering teams to improve our clients' experience and overall performance of our technology
• Foster excellent relationships with key PORT Enterprise clients to improve their overall experience in using the product
• Manage client expectations through timely and effective communications during systemic issues or escalations
• Raise issues and liaise with Product and Engineering for enhancements or any other remediation requested by clients
• Leverage Python to automate internal processes and build Python-based functions on internal applications which are to be used for conditional validation on large data sets

You'll need to have:

• Minimum 5 years of experience in financial services or a financial technology company
• Experience of Fixed Income and Portfolio & Risk Analytics gained within the past 3 years
• Experience in supporting or selling to buy-side institutions gained within the past 3 years
• Hands-on experience working with Python
• Attention to detail with strong analytical skills to evaluate problems and provide solutions
• The ambition to take ownership and responsibility of issues and handle them effectively through to resolution
• The inclination and aptitude to pick up new technologies and procedures
• Strong interpersonal and organizational skills, to drive and implement ideas in a changing environment
• Proficiency with Microsoft applications – Excel (Advanced), PowerPoint, and Word
• Demonstrated continuous career growth within an organisation
• Strong presentation and communication skills in English
• Bachelor’s degree or degree equivalent qualifications

We'd love to see:

• Understanding of workflows used by portfolio managers, risk and attribution specialists, and the ability to build and understand complex workflow solutions
• Proficiency with Microsoft Power BI, Visio, and experience with Bloomberg products
• Business proficiency in other Asian languages (e.g. Mandarin, Korean, Japanese) as this role will support clients who speak a diverse range of languages

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, , but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Singapore |www.bloomberg.com/singapore

Roles & Responsibilities:

1. Making appointment

- Service Advisor are required to answer phone call enquiries and making appointment for customer.

2. Vehicle receiving

- Attend and provide service maintenance and repair recommendation to customers.

3. In-service follow-up

- Coordinate with workshop to ensure the vehicle meets service deadline and provide additional quotation to customer, if any.

4. Vehicle hand-over

- Contact customer for vehicle collection and explain work performed and servicing/ repair charges when customer arrives.

5. Follow-up call

- Call customers within 72 hours from last visit to ensure job is carried out in order.

Job Requirement:

With customer service experience are preferred.

Preferred with valid Singapore Class 3 driving license.

We regret that only shortlisted candidates would be notified.

Responsibilities

• Deliver responsive customer care and product support across walk-in, phone, email, and social media channels to maintain a positive brand experience

• Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention

• Serve as the primary contact for repairs and returns, coordinating with the repair team to resolve issues efficiently

• Oversee content management and execute order fulfillment processes for the e-commerce website to ensure timely and accurate delivery

• Design and produce product and marketing collaterals including brochures, flyers, videography, webpage content, packaging, translations, and point-of-sales materials to support brand visibility

• Collaborate proactively with other departments to align customer service, marketing, and order fulfillment efforts with company objectives

• Execute additional customer service, marketing, or order fulfillment tasks as assigned to support business needs

• Any other duties as may be assigned

Requirements

• Diploma in Business, Marketing, or a related field

• Minimum 1 to 3 years of customer care or marketing experience in the consumer electronic products industry

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Jun Ping

EA Personnel Reg No: R25128522

RESPONSIBILITIES:

• Participates as a member of a customer support team and acts as an interface between customers and the team.
• Communicates and acts upon customer requirements and issues in production meetings.
• Work closely with the engineering team for investigation on complex issues & its solution implementation.
• Commission new machine installation at customer site
• Troubleshooting of circuits, components, instruments and mechanical assemblies
• Reconfigurations of systems and changing of components in accordance to customers' requests
• Able to read & interpret schematic electrical / mechanical drawings
• Handling stock purge and rework / return on faulty parts
• Monitor & track major projects of customer if necessary

REQUIREMENTS:

• Diploma or Degree preferably in Mechatronics, Mechanical, Electrical, Electronics Engineering
• 3-5 years of work experience
• Prior work experience with front-end semiconductor equipment or related products highly preferred
• Able to comprehend mechanical and schematic diagrams
• Able to handle simple reworks within client's premises
• Able to commit to overtimes and willing to be on 24/7 standby for 2 weeks within a month

OTHER INFO:

• Fixed $1000 standby allowance per month
• Additional Overtime Allowance
• Work location: 8 Upper Changi Road North, Singapore 506906 (But will require the incumbent to travel to other sites when necessary)

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Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Responsibilities

·       Deliver responsive customer care and product support across walk-in, phone, email, and social media channels to maintain a positive brand experience

·       Manage customer inquiries, complaints, and sales questions promptly to ensure customer satisfaction and retention

·       Serve as the primary contact for repairs and returns, coordinating with the repair team to resolve issues efficiently

·       Oversee content management and execute order fulfillment processes for the e-commerce website to ensure timely and accurate delivery

·       Design and produce product and marketing collaterals including brochures, flyers, videography, webpage content, packaging, translations, and point-of-sales materials to support brand visibility

·       Collaborate proactively with other departments to align customer service, marketing, and order fulfillment efforts with company objectives

·       Execute additional customer service, marketing, or order fulfillment tasks as assigned to support business needs

·       Any other duties as may be assigned

Requirements

·       Diploma in Business, Marketing, or a related field

·       Minimum 1 to 3 years of customer care or marketing experience in the consumer electronic products industry

How to Apply

Interested applicants, kindly click on “APPLY NOW”

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Pang Seng Leng Diana

EA Personnel Reg No: R1106651

• Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
• Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
• Work with development and product teams to resolve complex issues and keep stakeholders updated.
• Meet SLAs for response times and resolutions, ensuring requests are handled on time.

Requirements:

• Diploma in Cyber Security or equivalent.
• At least 2 years of relevant working experience.
• Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
• Comfortable to work 24x7 standby shifts.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Seeking for Application Support for AV System

1 year contract under agency payroll

Salary up to $4290 (Company do not provide bonus)

Work Location: Changi Business Park

Working Hours: Mon to Fri: 9am to 6pm (may require to work after office hour for any urgent issues)

Details and Requirement:

• Need to also support China and Hong Kong team
• Locals (must clear client security & pre-employment checks before onboarding)
• Knowledge in supporting Cisco Webex, Cisco meeting room equipment and Microsoft Teams Room
• Knowledge in Microsoft O365 administration, including SharePoint creation, user administration, mailbox administration
• Advantage if have knowledge in NICE compliance recording
• Experiences in basic troubleshooting and administrative skillsets
• Diploma or Degree in related field
• Would be good to have knowledge in all. However training and guidance will be provided. Most importantly is the willingness to learn.

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)

• Be part of a dynamic MNC
• 5 days work week
• Attractive Benefits

The Customer Support Executive (Business Operations Support) mainly be in charge of overseeing day-to-day functional activities, technical support, and logistical processes to ensure efficiency and productivity.

Main responsibilities:-

• Oversee day-to-day operational support activities to ensure smooth business operations
• To support and monitor orders till shipment including coordination with manufacturing facilities, suppliers and freight forwarder.
• Liaise with factories/suppliers and freight forwarder on schedules and update customers
• Coordinate logistics and other matters with factories in Europe/Italy and third-party suppliers which include warehouse management and deliveries
• Follow-up with suppliers and contractors to ensure timely delivery of goods and services
• Ensure SOPs and engagement standards are followed
• Responsible for documents administration including DO, PO & Invoice
• Maintain and ensure accurate data entries in MYOB
• Inventory tracking, replenishment and stock coordination
• Prepare COO /COQ / COC for customers
• Maintain proper filing of sales and operational documents
• Report generation weekly/monthly and administration support to the General Manager
• Perform any ad-hoc duties as and when required

Requirements

• Minimum 3 years of relevant working experience in operations support
• Minimum Diploma
• Proficient in Microsoft Excel & reporting tools (pivot tables, formulas, data analysis)
• Proactive and able to response quickly to operational needs
• Able to work independently and also as a team
• Detail-oriented & excellent communication skills

Working location: North area

R24119740

Our client, a well-established MNC in Automotive industry is seeking for a Customer Service Advisor ( Automotive ) - $ 3,500.00 + Commission / Central and West area - 2 Openings

Requirements

• Min GCE ‘O’ Levels / NITEC in Automotive Technology
• At least 2 to 3 years of experience providing Service Advisory to Automotive customers/clients.
• Strong Automotive background with Sales Acumen
• Independent, confident and good interpersonal skill

Others

• Salary up to $ 3,500.00 + Commission
• Central-West area
• Office Hours

Interested candidate can send in your resume (word format prefer) to grayson.su@thetalentnetwork.com.sg

Overview of the Role

The Level 2 IT Support is responsible for delivering advanced technical assistance to end-users and internal IT teams. This role focuses on diagnosing and resolving complex technical issues, ensuring timely escalation when necessary, and maintaining exceptional customer satisfaction.

Main duties include:

• Provide timely and effective technical support to end-users via email, chat, or in-person.
• Troubleshoot and resolve escalated IT issues related to hardware, software, network, and peripherals.
• Diagnose and resolve complex technical problems with a focus on minimizing downtime and ensuring high levels of productivity.
• Monitor system performance and ensure compliance with security policies and procedures.
• Participate in IT projects, such as system upgrades, software deployments, and infrastructure changes.
• Manage customer expectations and ensure timely resolution of IT issues in accordance with service level agreements (SLAs)
• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing and future reference.
• Provide training and guidance to end-users on IT best practices, security protocols, and efficient use of technology resources.

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Minimum of 2-3 years of experience in IT support or related roles.
• Strong technical skills in troubleshooting hardware, software, and network issues.
• Proficiency in operating systems (Windows, macOS, Linux) and productivity software (Microsoft Office, G Suite).
• Familiarity with the ITIL framework and best practices in incident management and service delivery.
• Excellent communication skills with the ability to convey technical concepts to non-technical users.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

• 500K per incident HMO coverage + Dental & Optical benefits 
• 2-week paid Christmas vacation
• Electricity & Data subsidies
• 25K Educational Assistance 
• Training and equipment will be provided
• Fixed Schedule of Mon-Fri from 7 AM to 4 PM
• Additional details will be discussed during the Job Offer stage.

We are looking for a responsible and organized Sales, Support & Admin Coordinator to support our sales operations and administrative processes. This role plays an important part in ensuring smooth coordination between customers, sales personnel, and technical staff while maintaining accurate documentation and records.

The successful candidate will manage customer enquiries, assist with sales transactions, maintain calibration documentation, and coordinate logistics related to customers’ instruments.