Search result for all job vacancies on Jobstore

The Supreme Hr Advisory Pte. Ltd.

Workshop Service Advisor (Automotive) | 5.5 days | Redhill - YZ11

Full-time

Singapore, Singapore

Customer Service

3 months ago

Position title : Automotive Service AdvisorLocation: RedhillWorking Day: 5. 5 days Working Hour: Mon-Fri 9am - 6pm ; Sat 9am - 1pmSalary : $3,000 - $.....

Position title : Automotive Service Advisor

Location: Redhill

Working Day: 5. 5 days

Working Hour: Mon-Fri 9am - 6pm ; Sat 9am - 1pm

Salary : $3,000 - $3,500

Job Scope

Customer Assistance: Greeting customers, listening to their vehicle concerns, and understanding their service requirements. Provide excellent customer service throughout the entire service process.
Service Recommendations: Coordinate with workshop technicians on the inspection of vehicles, discuss findings with customers, and recommending necessary repairs or maintenance based on vehicle's condition.
Cost Estimates: Preparing quotations for repairs, including parts, labour, and any additional services required.
Appointment Scheduling: Coordinating and scheduling service appointments to ensure an organized workflow and maximising efficiency at workshop.
Communication: Keeping customers informed about the status of their vehicles, updating them on any delays or changes in the service timeline, and obtaining approval for additional repairs, if needed.
Technical Consultation: Providing basic technical information to customers about their vehicle's condition, explaining repairs in non-technical terms, and addressing any questions or concerns.
Upselling: Suggesting additional services or maintenance that may be beneficial to the customer's vehicle and introduction of periodic promotion campaigns.
Customer Satisfaction: Ensuring customer satisfaction by addressing any issues or complaints promptly and professionally.
Record Keeping: Maintaining accurate service records, customer information, and other relevant data in the service database.
Other ad-hoc duties as assigned.

Requirement