RESPONSIBILITIES
· Provide technical and debug assistance included product training.
· Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.
· Study in-warranty claims, compiling of F-Cost report.
· Monitor quality issues and abnormal defect to make report to factory, take necessary action against warehouse, distributor and factory.
· Create training materials, technical procedures, service manuals and part guides for distributors.
· Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.
· Handle COC renewal, COC and WELS testing and registration for new product.
· Assist distributor to conduct field test for new products.
· Support establishment of service management and service centre for local and export market.
REQUIREMENTS
· Minimum Diploma in Engineering or related discipline
· Minimum 2 years of experience of experience in consumer electronics after sales management industry.
· Strong product technical knowledge in home appliances and audio visual.
· Proficient in MS Office applications.
· Ability to work under pressure.
Please submit resumes to jason.chow@oaktree.com.sg with the following details in MSWord format:
· Position applying for
· Current remuneration
· Expected remuneration
· Notice period
Jason Chow Yew Fai
EA License No : 06C4642
EA Reg No : R25158800
We regret that only shortlisted candidates will be notified.