Total 7 Manager software engineer job vacancies in Customer Service category in Singapore

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

Singapore,SGP

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Job Description

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.

Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

Ensures customer satisfaction with Company service and system performance.

Interviews, hires, and trains customer engineers as necessary to support regional business

Ensures employee satisfaction through:

- communication of business progress and all related action.

- setting goals and controlling achievements.

- establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Achieves guaranteed up time and other parameters as sold to customers

Promotes quality improvement processes to:

- reduce cycle time

- drive continuous improvement of technical performance 

- empower the work force.  Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions

Functional Knowledge

• Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families

Business Expertise

• Applies in-depth understanding of how own discipline integrates within the segment/function 

Leadership

• Manages multiple related teams, sets organizational priorities and allocates resources 

Problem Solving

• Identifies and resolves complex technical, operational and organizational problems 

Impact

• Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans

• Guided by business unit, department or sub-functional business plans

Interpersonal Skills

• Influences others internally and externally, including senior management

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

Time Type:

Full time

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Job Details:

• Role: Salesforce Service Manager
• Total Experience: 10+ Years
• Relevant Experience: 10+ Years
• BGV/Compliance: EP / Citizen / PR
• Location: Singapore On Site
• Work Mode: 5 days' Work from Office
• Budget: (Open to Market )

KeyResponsibilities

1.Technical Service Ownership

·      Own end-to-end SalesforceService Cloud platform for customer service operations

·      Ensure high availability,performance, and scalability for high-volume telco workloads

·      Lead incident, problem, andchange management with root cause analysis (RCA)

·      Define and enforce SLA/SLO/SLImetrics

2.Solution Architecture & Design

·      Define and govern Salesforcearchitecture aligned with enterprise standards

·      Design scalable solutions for:

·      Case management &omnichannel routing

·      Complaint & escalationhandling

·      Service request lifecycle

·      Review and approve solutiondesign, technical specifications, and code quality

·      Ensure best practices in datamodel design, security, and performance optimization

3.Integration with Telco Ecosystem (BSS/OSS)

·      Lead integration betweenSalesforce and telco systems:

·      Billing & chargingplatforms

·      Order Management Systems (OMS)

·      CRM/CDP systems

·      Network provisioning &assurance systems

·      Define integration patterns:

·      Real-time APIs (REST/SOAP)

·      Event-driven architecture(streaming, queues)

·      Batch/data synchronization

·      Ensure data consistency,latency optimization, and fault tolerance
DevOps& Release Management

·      Establish and manage CI/CDpipelines for Salesforce deployments

·      Oversee version control,environment strategy, and release governance

·      Ensure automated testing, codereview, and deployment quality

Drive adoption of DevOps best practices

About ST Engineering

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – Mission Software & Services 

Our Mission Software & Services business provides leading-edge mission critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our client’s innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions. We provide intelligent, actionable insights and sustainable solutions to our valued partners in diverse industries including defence, government, and commercial sectors.

Together, We Can Make A Significant Impact

Seeking an experienced Assistant Service Delivery Manager to lead and oversee the efficient operation and maintenance of IT Systems. The Service Delivery Manager is responsible for ensuring the efficient operation, maintenance, and continuous improvement of IT systems and services. This role involves managing service delivery teams, overseeing vendors, ensuring compliance with SLAs, and maintaining high standards of system reliability and security.

Be Part of Our Succes

Team Leadership & Management

• Lead, mentor, and motivate a team of at least 5 members (Level 1 and Level 2 support).
• Foster a collaborative and high-performance work environment.

Service Operations & Maintenance 

• Oversee day-to-day IT system operations and ensure compliance with security and safety standards.
• Develop and manage preventive maintenance programs.
• Coordinate and manage maintenance schedules, change requests, service requests, and repairs.

Asset & Documentation Management 

• Track and manage IT assets effectively.
• Maintain accurate documentation and records to support compliance and audit requirements.
• Prepare and deliver reports such as incident reports, maintenance reports, and other O&M documentation.

Vendor & Sub-Contractor Management 

• Collaborate with external service providers and contractors as needed.
• Negotiate contracts and manage vendor relationships.
• Ensure subcontractor performance meets contractual obligations.

Service Level & Performance Monitoring 

• Monitor and maintain Service Level Agreements (SLAs).
• Implement performance improvement initiatives where necessary.

Financial Management 

• Manage budgets and ensure cost control for service delivery operations.

Customer Engagement 

• Act as the primary point of contact for customers regarding service delivery matters.
• Ensure timely communication and resolution of issues.

Qualities We Value

• Minimum 3–4 years of experience in IT System Operation & Maintenance (O&M) roles.
• Strong knowledge of maintenance best practices and IT service management.
• Good understanding and practical application of ITIL framework.
• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Proficient in both written and spoken English.
• Effective communication and stakeholder management skills.
• Proactive, self-driven, and able to work independently.
• Ability to manage multiple priorities under pressure.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.

Job Description:

• Provide guidance, coaching, and leadership to the maintenance sales team, fostering a collaborative and motivated environment.

• Collaborate with senior management to develop and execute effective sales strategies, including identifying target markets, setting sales goals, and defining sales tactics.

• Build and maintain strong relationships with key clients, addressing their needs, identifying opportunities for upselling or cross-selling, and ensuring client satisfaction.

• Lead efforts to identify and pursue new business opportunities, expanding the company’s client base and market presence in the maintenance sector.

• Manage the entire sales process, from lead generation and qualification to proposal development, negotiation, and contract signing.

• Track and analyze sales performance, pipeline progression, and key performance indicators (KPIs), providing regular reports to senior management.

• Collaborate with the sales team to create compelling and tailored proposals and presentations that effectively communicate the value of maintenance services.

• Stay updated with industry trends, market developments, and competitor activities to adjust sales strategies and stay competitive.

• Engage directly with clients to understand their needs, present solutions, and address inquiries, building trust and long-term relationships.

• Collaborate with internal departments, such as technical teams, operations, and marketing to ensure seamless project execution and customer satisfaction.

• Assist in the development and management of sales budgets, forecasting revenue projections, and managing expenses.

• Develop training programs to enhance the sales team’s product knowledge, sales techniques, and customer relationship skills.

• Represent the company at industry events, conferences, and trade shows to promote services and establish new contacts.

• Conduct regular performance evaluations of sales team members, providing constructive feedback and identifying areas for improvement.

• Continuously evaluate and refine sales processes, strategies, and customer engagement approaches to drive efficiency and effectiveness.

• Any adhoc duties as assigned by HOD

Job Requirements:

• Degree / Diploma in Mechanical Engineering

• Experience in ACMV or HVAC systems is advantage

• Possessed strong sales skills including prospecting, lead generation, negotiation, and closing deals. Effectively communicate the value proposition of maintenance contracts to meet client needs.

• Skilled in networking, rapport-building, and customer relationship management. Build and maintain strong relationships with clients, contractors, and other stakeholders is crucial.

• Excellent communication skills, both verbal and written, are necessary for interacting with clients, contractors, and other stakeholders.

• Ability to analyze complex maintenance issues, identify root causes, and develop effective solutions is crucial. Troubleshoot problems efficiently and make sound decisions under pressure.

• Diven by results and able to meet or exceed sales targets. Demonstrated ability to achieve sales quotas and grow revenue streams is highly valued.

Working hours:

Mon to Fri, 8:30am to 6pm

Job Description:

• Provide guidance, coaching, and leadership to the maintenance sales team, fostering a collaborative and motivated environment.

• Collaborate with senior management to develop and execute effective sales strategies, including identifying target markets, setting sales goals, and defining sales tactics.

• Build and maintain strong relationships with key clients, addressing their needs, identifying opportunities for upselling or cross-selling, and ensuring client satisfaction.

• Lead efforts to identify and pursue new business opportunities, expanding the company’s client base and market presence in the maintenance sector.

• Manage the entire sales process, from lead generation and qualification to proposal development, negotiation, and contract signing.

• Track and analyze sales performance, pipeline progression, and key performance indicators (KPIs), providing regular reports to senior management.

• Collaborate with the sales team to create compelling and tailored proposals and presentations that effectively communicate the value of maintenance services.

• Stay updated with industry trends, market developments, and competitor activities to adjust sales strategies and stay competitive.

• Engage directly with clients to understand their needs, present solutions, and address inquiries, building trust and long-term relationships.

• Collaborate with internal departments, such as technical teams, operations, and marketing to ensure seamless project execution and customer satisfaction.

• Assist in the development and management of sales budgets, forecasting revenue projections, and managing expenses.

• Develop training programs to enhance the sales team’s product knowledge, sales techniques, and customer relationship skills.

• Represent the company at industry events, conferences, and trade shows to promote services and establish new contacts.

• Conduct regular performance evaluations of sales team members, providing constructive feedback and identifying areas for improvement.

• Continuously evaluate and refine sales processes, strategies, and customer engagement approaches to drive efficiency and effectiveness.

• Any adhoc duties as assigned by HOD

Job Requirements:

• Degree / Diploma in Mechanical Engineering

• Experience in ACMV or HVAC systems is advantage

• Possessed strong sales skills including prospecting, lead generation, negotiation, and closing deals. Effectively communicate the value proposition of maintenance contracts to meet client needs.

• Skilled in networking, rapport-building, and customer relationship management. Build and maintain strong relationships with clients, contractors, and other stakeholders is crucial.

• Excellent communication skills, both verbal and written, are necessary for interacting with clients, contractors, and other stakeholders.

• Ability to analyze complex maintenance issues, identify root causes, and develop effective solutions is crucial. Troubleshoot problems efficiently and make sound decisions under pressure.

• Diven by results and able to meet or exceed sales targets. Demonstrated ability to achieve sales quotas and grow revenue streams is highly valued.

Working hours:

Mon to Fri, 8:30am to 6pm

Job Description:

• Provide guidance, coaching, and leadership to the maintenance sales team, fostering a collaborative and motivated environment.

• Collaborate with senior management to develop and execute effective sales strategies, including identifying target markets, setting sales goals, and defining sales tactics.

• Build and maintain strong relationships with key clients, addressing their needs, identifying opportunities for upselling or cross-selling, and ensuring client satisfaction.

• Lead efforts to identify and pursue new business opportunities, expanding the company’s client base and market presence in the maintenance sector.

• Manage the entire sales process, from lead generation and qualification to proposal development, negotiation, and contract signing.

• Track and analyze sales performance, pipeline progression, and key performance indicators (KPIs), providing regular reports to senior management.

• Collaborate with the sales team to create compelling and tailored proposals and presentations that effectively communicate the value of maintenance services.

• Stay updated with industry trends, market developments, and competitor activities to adjust sales strategies and stay competitive.

• Engage directly with clients to understand their needs, present solutions, and address inquiries, building trust and long-term relationships.

• Collaborate with internal departments, such as technical teams, operations, and marketing to ensure seamless project execution and customer satisfaction.

• Assist in the development and management of sales budgets, forecasting revenue projections, and managing expenses.

• Develop training programs to enhance the sales team’s product knowledge, sales techniques, and customer relationship skills.

• Represent the company at industry events, conferences, and trade shows to promote services and establish new contacts.

• Conduct regular performance evaluations of sales team members, providing constructive feedback and identifying areas for improvement.

• Continuously evaluate and refine sales processes, strategies, and customer engagement approaches to drive efficiency and effectiveness.

• Any adhoc duties as assigned by HOD

Job Requirements:

• Degree / Diploma in Mechanical Engineering

• Experience in ACMV or HVAC systems is advantage

• Possessed strong sales skills including prospecting, lead generation, negotiation, and closing deals. Effectively communicate the value proposition of maintenance contracts to meet client needs.

• Skilled in networking, rapport-building, and customer relationship management. Build and maintain strong relationships with clients, contractors, and other stakeholders is crucial.

• Excellent communication skills, both verbal and written, are necessary for interacting with clients, contractors, and other stakeholders.

• Ability to analyze complex maintenance issues, identify root causes, and develop effective solutions is crucial. Troubleshoot problems efficiently and make sound decisions under pressure.

• Diven by results and able to meet or exceed sales targets. Demonstrated ability to achieve sales quotas and grow revenue streams is highly valued.

Working hours:

Mon to Fri, 8:30am to 6pm

Service Manager/Engineer (Consumer Electronics)

• Lead daily operations of the service team to ensure efficient and effective service delivery
• Provide guidance, coaching, and mentoring to develop team members’ skills and motivation
• Supervise and manage the service recovery process to enhance customer satisfaction levels
• Drive and participate in process and system improvements to identify and implement continual business process re-engineering
• Evaluate and monitor contractors’ performance and KPIs to ensure service quality and compliance
• Provide service support and propose actionable recommendations to resolve product quality issues for overseas distributors
• Set, monitor, and manage KPIs, budgets, and cost controls to optimize operational performance
• Generate detailed reports to track service metrics and inform decision-making

Requirements

• Diploma in Engineering or related discipline with minimum 8 years of experiences
• Proficient in MS Office applications

Salary: Up to $5000

Interested candidates are welcome to email resume to jazmin@personnellink.com.sg and CC to career@personnellink.com.sg