Total 2 Manager research associate job vacancies in Customer Service category in Singapore

At EY, we develop you with future-focused skills and equip you with world-class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. 

We work together across our full spectrum of services and skills powered by technology and AI, so that businesses, people and the planet can thrive together.  

We’re all in, are you? 

Join EY and shape your future with confidence. 

About the opportunity 

We are looking for a techno-functional Low Code Support Analyst specializing in OutSystems to join our team. The ideal candidate will have strong analytical and technical skills, with hands-on experience in troubleshooting OutSystems applications /support and SQL (including advanced queries). This role requires excellent communication skills, a proactive mindset, and familiarity with Agile methodologies, stakeholder management, and low-code application environments.

Your key responsibilities 

• Provide Level 2 support for OutSystems applications, ensuring timely resolution of incidents and service requests.
• Analyze and troubleshoot application and data issues using OutSystems Service Studio, logs, and SQL queries.
• Collaborate with development, QA, and platform teams to escalate and resolve complex issues.
• Maintain documentation of support processes, known errors, and solutions.
• Monitor OutSystems application performance, logs, and integrations, proactively identifying areas for improvement.
• Engage with business stakeholders to understand requirements, pain points, and provide functional support.
• Participate in Agile ceremonies (stand-ups, sprint reviews, retrospectives) and contribute to continuous improvement.
• Support release management and deployment activities within the OutSystems platform.
• Write and maintain programmable code outlined in technical instructions and specifications for software applications and operating systems.
• Ensure adherence to best practices in low-code development and support, including performance optimization and security.

To qualify for the role, you must have

• Bachelor’s degree in computer science, Information Technology, or related field
• Minimally 6 years of software development experience with strong expertise in Java
• Proven experience in a techno-functional support role, in Outsystems.
• Strong hands-on experience with troubleshooting OutSystems based applications
• Proficiency in SQL (including advanced queries) for data analysis and troubleshooting.
• Excellent verbal and written communication skills.
• Experience working in Agile environments with cross-functional teams.
• Ability to manage stakeholders and communicate effectively with both technical and non-technical audiences.
• Strong problem-solving skills and attention to detail.

Ideally, you’ll also have 

• OutSystems certification (Associate / Professional Developer) is a plus.
• Experience in enterprise application support or digital transformation programs.
• Knowledge of ITIL practices and incident management tools (e.g., ServiceNow, Jira).
• Exposure to cloud platforms (Azure, AWS) and integration technologies (REST, SOAP APIs).
• Familiarity with CI/CD pipelines and release governance in OutSystems.

What we look for 

• Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry.
• An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. 

What working at EY offers 

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer: 

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 

Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. 

Company description 

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. 

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. 

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. 

All in to shape the future with confidence. 

The Centre Manager provides overall strategic, research and operational leadership for RIMA, the Centre for Research on Islamic and Malay Affairs of AMP Singapore. This is the head-of-centre role with overall accountability for RIMA’s strategy, delivery and performance.

The candidate would be responsible for the following duties:

1. Strategic Leadership & Direction

• Set the strategic direction of RIMA’s research, publications and engagement work, ensuring alignment with RIMA’s mission and AMP Singapore’s organisational priorities.
• Lead efforts to monitor social, economic and policy trends affecting the Malay/Muslim community, including commissioning and/or conducting periodic environmental scans.
• Translate strategic priorities into multi-year and annual workplans, KPIs and measurable outcomes for the Centre.

2. Research Leadership & Project Governance

• Provide overall oversight for the design, implementation and dissemination of RIMA’s research projects and studies.
• Serve as Project Lead/Principal Investigator for selected flagship and externally commissioned projects, including stakeholder engagement, research design, data collection, analysis and reporting.
• Ensure that research processes adhere to ethical standards, data protection requirements and good research governance, including secure safekeeping of all research data.
• Oversee the quality assurance of research outputs (reports, briefs, commentaries, books, podcasts and other publications).

3. Organisational, Financial & Operational Management

• Oversee and manage the administrative, research and operational functions of the Centre, including human resource planning, workload allocation and performance management.
• Develop, manage and monitor RIMA’s overall budget, including project budgets, grant administration and financial stewardship.
• Put in place systems, SOPs and policies to support effective operations, risk management and compliance with AMP Singapore’s governance requirements.

4. Programmes, Events, Publications & Thought Leadership

• Lead the conceptualisation, planning and execution of RIMA’s conferences, workshops, seminars, webinars, training programmes and other public engagement activities.
• Drive RIMA’s publishing and thought leadership work (e.g. commentaries, opinion pieces, Karyawan, briefs, reports, podcasts and other platforms) on key issues affecting the Malay/Muslim community.
• Lead and oversee RIMA’s book and major publication projects, including concept development, commissioning of contributors, editorial review and coordination with designers/publishers.
• Represent RIMA at dialogues, forums, media engagements and other platforms as required, strengthening RIMA’s profile as a trusted research and thought leadership centre.

5. Stakeholder Engagement & Partnerships

• Maintain and grow strong relationships with key stakeholders – including government agencies, community organisations, funders, academic partners and international collaborators.
• Lead efforts to expand RIMA’s research networks, partnerships and collaborative platforms.
• Work closely with AMP Singapore to support its thought leadership initiatives, including follow-up to AMP Conventions and strategic projects.
• Provide, delegate and coordinate analytical and research support for AMP’s various departments and projects.

6. Team Leadership & Capability Development

• Lead, supervise and mentor the research and administrative team to ensure high-quality work, timely delivery and professional growth.
• Build the team’s capabilities in research methods, data analysis, writing, project management and stakeholder engagement through coaching and development opportunities.
• Foster a collaborative, values-driven culture within RIMA, aligned with AMP Singapore’s mission and values.

7. Governance, Reporting & Accountability

• Prepare and present regular reports, analysis and updates to RIMA’s Board and Executive Committee on strategy, research findings, finances, risks and operations.
• Report to AMP Singapore’s Board/senior management on matters related to AMP–RIMA joint projects, commissioned studies and major collaborations.
• Ensure compliance with governance requirements, including timely submissions of reports, audits, grant deliverables and contractual obligations.

Job Requirements:

• Recognised university degree in any discipline.
• Proven experience in executing or managing social science research activities.
• Minimum 6 years research experience.
• Minimum 3 years management / project lead experience.
• Strong financial management skills, coupled with excellent organisational and interpersonal abilities.
• Good writing and communication skills, with a strong command of English. Proficiency in Malay and an additional relevant language is an advantage, as this role involves handling queries and feedback from Malay-speaking counterparts regarding conferences, workshops, seminars, training programmes, and other activities.
• Experience in editorial work and managing publications.
• Strong networking capabilities and an understanding of the Malay/Muslim community will be considered an added advantage.