1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Basic: $3000 - $3500
Mon - Fri: 9.00am - 6.00pm
Location: Sengkang
Permanent role + VB (up to 4 months) + 14 AL + Yearly Company Trips

Responsibilities

• Provided daily IT support and resolved hardware, software, and network issues for end users.
• Installed, configured, and maintained desktops, laptops, printers, and IT equipment.
• Managed servers, performed system updates, and monitored system health.
• Configured and supported network infrastructure, including firewalls, VPNs, switches, and connectivity.
• Administered Microsoft 365, including user accounts, email setup, and access management.
• Coordinated with vendors for IT procurement, technical support, and issue resolution.
• Supported cybersecurity operations, including antivirus management, monitoring, and policy compliance.
• Maintained IT documentation, standard operating procedures, and asset inventories.
• Managed Active Directory (AD), including user account administration and file/folder permissions.
• Provided technical troubleshooting and user support to ensure system availability and performance.
• Liaise with vendors for IT-related support and services.

Requirements

• Min 1 year of experience in end user support.
• Able to work in a fast-paced environment.
• Good understanding of networking concepts, including TCP/IP, VPNs, switches, and firewalls.

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

Responsibilities

• Provide technical assistance and support to end-users who are experiencing software or application related issues. 

• Ensure the smooth functioning of computer systems and addressing users' concerns promptly and effectively. 

• Resolve IT-related problems, improving user experience, and maintaining a high level of customer satisfaction. 

• Escalate and respond back to users on the outcome of their highlighted issues within the required KPI/SLAs.

Requirements

• Diploma in Computer Engineering or related discipline with 1 - 2 years of experience in a technical support or helpdesk role

• Experience in handling ticket management and escalations in a service desk environment

• Strong troubleshooting and problem-solving skills for application-related issues

• Hands-on experience with ServiceNow or similar ticketing systems

Good to have: 
a) Familiarity with ITIL processes (e.g., incident, problem, and service request management)

b) Experience working in SLA/KPI-driven support environments, with an understanding of service performance and reporting expectations

c) Experience in customer-facing or end-user support roles, with strong communication and user engagement skills

Licence no: 12C6060

Basic: $3000 - $3500
Mon - Fri: 9.00am - 6.00pm
Location: Sengkang
Permanent role + VB (up to 4 months) + 14 AL + Yearly Company Trips

Responsibilities

• Provided daily IT support and resolved hardware, software, and network issues for end users.
• Installed, configured, and maintained desktops, laptops, printers, and IT equipment.
• Managed servers, performed system updates, and monitored system health.
• Configured and supported network infrastructure, including firewalls, VPNs, switches, and connectivity.
• Administered Microsoft 365, including user accounts, email setup, and access management.
• Coordinated with vendors for IT procurement, technical support, and issue resolution.
• Supported cybersecurity operations, including antivirus management, monitoring, and policy compliance.
• Maintained IT documentation, standard operating procedures, and asset inventories.
• Managed Active Directory (AD), including user account administration and file/folder permissions.
• Provided technical troubleshooting and user support to ensure system availability and performance.
• Liaise with vendors for IT-related support and services.

Requirements

• Min 1 year of experience in end user support.
• Able to work in a fast-paced environment.
• Good understanding of networking concepts, including TCP/IP, VPNs, switches, and firewalls.

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

• End-to-End Ownership & Business Impact
• Blend of Technical & Leadership Exposure

About Our Client

This organisation operates within the insurance industry and is recognised for its strong presence and operational excellence. With a significant workforce, it is committed to delivering innovative solutions and maintaining high service standards.

Job Description

• Manage the delivery of IT development services to support business objectives effectively.
• Collaborate with stakeholders to understand and address technology requirements.
• Oversee the performance of the IT development team, ensuring adherence to agreed service levels.
• Implement and maintain processes to ensure the quality and efficiency of development services.
• Monitor and report on service performance, identifying opportunities for improvement.
• Ensure compliance with industry standards and regulatory requirements within the insurance sector.
• Coordinate with external vendors and partners to deliver integrated IT solutions.
• Support the Technology department in achieving strategic goals and objectives.

The Successful Applicant

A successful IT Developer Service Manager should have:

• A strong background in IT service management, preferably within the insurance industry.
• Proven experience in managing IT development teams and delivering technology solutions.
• Excellent problem-solving skills with the ability to identify and implement improvements.
• Proficiency in managing stakeholder relationships effectively.
• Knowledge of regulatory and compliance standards relevant to the industry.
• A results-oriented approach with a focus on delivering value to the organisation.

What's on Offer

• Fixed-term contract with the opportunity to make a significant impact in the Technology department.
• An opportunity to work in the heart of London within the insurance industry.
• Be part of a company that values innovation and operational excellence.

If you are a motivated IT Developer Service Manager looking for a rewarding role in the insurance industry, we encourage you to apply today!

Contact

Meenal Sharma (Lic No: R21103442/ EA no: 18C9065)

Quote job ref

JN-042026-7003197

Phone number

+65 6643 9741

Michael Page International Pte Ltd | Registration No. 199804751N   

You will be part of an IT infrastructure Support Team managing mission critical high-tech biometrics devices at critical locations of significant national interest. You will be trained to manage, troubleshoot and maintain the operational availability of these devices and to remedy faults to prevent operational down-time.

As a IT Support Engineer, you will be responsible for the following -

• Support the project teams in the implementation, installation and configuration of PCs/Workstations O.S., applications and related peripheral devices.

• Provide 1st level on-site IT support to the end-users on 24x7 rotational shift, from 10 am to 10 pm/ 10 pm to 10 am, including Public Holidays.

• Provide findings and timely status update to the Project Manager on major issues escalated by users.

• Perform daily health check and inventory check on system.

• Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.

• Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.

Requirements

• Having prior exposure to IT operational environments is advantageous.
• A strong Team player with the ability to collaborate and willingness to support one another.
• Communicates well and has good interpersonal skills.
• independent and has ownership of his/her assigned tasks.
• Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
• Have keen interest in IT Service Management
• Willing to work on rotations.

Benefits

In the course of your tenure as IT Support Engineer, you will learn and acquire the following:

• Experience in installation, configuration, troubleshooting of biometrics devices as well as the maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
• Understanding of IT Service Management where SLAs (service-level agreements), KPIs (key-performance indicators) need to be managed and adhered to.
• Familiarity with the fundamental scope of work typically delivered in IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to Lead a team in providing IT Support Services.

Junior / Senior Aircon Technician

• Jalan Berseh/Lavender
• 5.5-day work week
• Monday to Friday: 8:30 AM – 5:30 PM and Saturday: 8:30 AM – 12:30 PM

We are seeking motivated Junior/Senior Aircon Technicians to join our growing service team. In this role, you will be responsible for the installation, servicing, maintenance, and repair of a wide range of commercial and residential air-conditioning systems.

Key Responsibilities

Installation, Maintenance & Repairs

• Install, inspect, maintain, and repair commercial and residential air-conditioning systems.
• Perform preventive maintenance and corrective servicing on various aircon units.
• Diagnose electrical and mechanical faults in air-conditioning systems.
• Carry out repair works including compressor replacement, fan coil motor replacement, and related components.
• Perform chemical washing, chemical overhauls, and general servicing at customer sites.

Technical & Customer Service

• Recommend appropriate repair solutions and system improvements to customers.
• Attend to fault calls, emergency breakdowns, and service requests in a timely manner.
• Ensure all work is completed in accordance with safety standards and industry regulations.
• Deliver professional customer service during onsite servicing and maintenance work.

Reporting & Coordination

• Maintain daily work reports and submit updates to supervisors.
• Coordinate with team members and supervisors to ensure efficient job completion.
• Support any additional duties assigned by management.

Requirements

• 2 years of experience in air-conditioning servicing, maintenance, or installation.
• Strong troubleshooting skills for electrical and mechanical systems.
• Possess a valid Class 3 driving licence.

• Deliver technical assistance to customers through multiple channels including phone, live chat, email, and onsite visits when required.
• Participate in a 24/7 support environment, working on rotating shifts as scheduled.
• Investigate and resolve technical problems by identifying root causes and applying appropriate troubleshooting methods.

Requirements:

• Higher Nitec and above
• Fresh graduates are encouraged to apply.
• Prior exposure to networking or cybersecurity solution deployment will be an advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• 5 working days
• Location at Gul Circle
• Transport Provided
• OT + AWS + Variable Bonus + Yearly Increment

Responsibilities:

• Oversees and executes repair, maintenance, and troubleshooting operations in both outdoor and indoor environments.
• When outdoor repairs are not required, tasks are performed within the company workshop.

Qualifications:

• Degree, Diploma, or Certificate in Electrical and Electronic Engineering, with knowledge of AC & DC motors, single-phase and three-phase systems, lead-acid and lithium batteries, electrical control circuits, and hydraulic systems.
• Experience in customer support.
• Strong teamwork and communication skills.
• Possession of a driving license will be an advantage.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Scope and Skill-set

• End-to-End Ticket Lifecycle and monitoring relevant metrics

• Incident Management Workflow, including appropriate escalation

• First Call Resolution and Remote assistance

• Users’ IT accounts and access management (e.g. AD and Email account)

• Password Resets and Account unlock (including self-service)

• Process Change & Service requests Skill-sets

• Good communication skills

• Knowledge on ITSM processes

• Basic: $2500 - $3000

• AWS + Variable Bonus

• Mon – Fri: 8:00am to 5:15pm OR 8:30am to 5:45pm

• Location: Changi Area (2-way transport provided from Tanah Merah MRT)

Job Responsibilities

• Coordinate with vendors on IT equipment procurement, repair, and maintenance.
• Deploy and configure PCs, including Windows OS and required software installation.
• Respond to IT service requests, diagnose and resolve hardware, software, and basic network issues, and provide user support.
• Assist in troubleshooting and supporting peripheral devices such as converters, switches, printers, POS systems, and related equipment.
• Provide support for basic web-based and in-house applications.
• Update and maintain IT Service Request (ITSR) cases with proper documentation and closure.
• Manage IT inventory, including stock checks, tracking, and asset replenishment.

Job Requirements

• Diploma in IT or related field.

• Minimum 3 years of hands-on IT support experience.

• Strong experience in Windows and Microsoftenvironments.

Singaporean Only

Only shortlisted candidates would be notified

MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R22111807 | Yap Teng Hui

Job Description

• Industry/ Organization Type: Industrial Equipment Manufacturer
• Position Title: Service Technician
• Working Location: Tuas South Street (Company transport provided from MRT)
• Working Hours: 5 days (Mon - Fri, 8.30am - 5.30pm)
• Salary Package: Basic salary up to $2,300 + Transport allowance $50 + OT + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Carry out pre-delivery inspection, testing, installation, commissioning, repair, and servicing work for company products at the company’s premises or customer sites.
• Diagnose and repair electrical, mechanical, and hydraulic faults for products handled by the company.
• Complete service reports promptly, including the cause of issues, repair details, and parts used, and submit them daily with timesheets to the Supervisor or Service Engineer.
• Perform retrofitting and modification work according to drawings and instructions provided.
• Install attachments based on job specifications and installation instructions at customer sites in Singapore.
• Prepare materials for stock, including shafts, mounting brackets, manifold blocks, fittings, hose guides, and other related items.
• Carry out welding work when required.
• Ensure all work is completed safely and according to company and customer requirements.
• Perform any other duties assigned by Service Management.

APPLY NOW!!!

• Minimum 1 year of experience in field servicing of electrical, mechanical, or hydraulic industrial machinery.
• Knowledge of troubleshooting, field servicing, installation, and setup of material handling equipment.
• Able to handle technical and service-related issues independently.
• Possess a valid Singapore Class 3 driving licence.
• Able to work independently and as part of a team.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84947 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Duties and Responsibilities:

• Inspect, diagnose, repair, troubleshoot electrical systems in vehicles / equipment.

• Support preventive maintenance to minimize downtime and extend vehicle lifespan.

• Read and interpret wiring diagrams, schematics, and technical manuals.

• Ensure compliance with safety standards, environmental regulations, and policies.

• Provide assistance to customers, and fellow technicians when required.

• Able to perform or undertake mechanical repairs as well to support repairs necessary for customer’s equipment.

• Communicate well, truthfully.

• Diligent, takes initiative, and willing to work extra hours to resolve customer needs.

Requirements:

• Hands-on knowledge of vehicle / equipment maintenance. Ability to follow process and guidance.

• At least 2 years hand-on on vehicle / equipment maintenance. Ability to handle data recording for maintenance scope carried out.

• Minimum technical certifications or diploma. Class 3 Singapore diving license.

• Knowledge to use hand tools and safety.

• Class 4 driving license, forklift, welding skills, basic computer skills are good to have.

Our client is a MNC in Equipment Manufacturing sector. Due to business needs, they are now recruiting a Maintenance & Service Technician to be part of their Sales team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Maintenance & Service Technician:

• Maintain and repair company and third-party equipment.
• Ensuring top performance via inspections and routine maintenance.
• Deliver excellent customer service with detailed reports and technical advice.
• Ensure a safe work environment.

Requirements:

• Minimum ITE in engineering field
• Minimum 1 years of machinery maintenance and troubleshooting experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

LED Service and Repair Technician (Entry Level)

Requirements

• Basic PCB soldering and desoldering skills.
• Familiarity with soldering stations, hand tools, and basic repair equipment.
• Keen interest in electronics repair and LED display technology.
• Willingness to learn LED module repair, troubleshooting, testing, and maintenance through structured on-the-job training.
• Basic understanding of electronics, electrical systems, or related technical fields is an advantage.
• Fresh graduates, ITE, NITEC, Higher NITEC, Polytechnic graduates, and vocational/technical certificate holders are encouraged to apply.
• Candidates with electronics, electrical, AV, or repair experience will have an added advantage.
• Positive attitude, willingness to learn, and attention to detail.
• Able to work independently and as part of a team.

Salary & Career Development

• Entry Level / Trainee Technician: SGD 2,200 – 2,600
• Progression to Junior Technician: SGD 2,600 – 3,000
• Progression to LED Service and Repair Technician: SGD 3,000 – 4,000

Salary will be commensurate with qualifications, skills, and experience. Comprehensive training and career development opportunities will be provided to support professional growth within the Company.