Total 2 Junior Executive command center analyst job vacancies in Customer Service category in Singapore

The Support Analyst provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts. This person diagnoses, troubleshoots and resolves basic and moderate technical problems. This person operates under defined processes and procedures and makes decisions regarding short-term priorities and work activities requiring interpretation of guidelines, policies and procedures. The Support Analyst will work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.  This is a Night Shift role

Responsibilities:

• Performing day-to-day support work for the company’s end users.
• Creating and deleting user accounts
• Assisting with Ad Hoc projects and backup support for the US Support team

Job Title: Customer Service Assistant
Location: Tampines 528893

About the Role:
DB Golf Center is seeking a Part-Time Customer Service Assistant to join our team. The role will primarily focus on customer service at the new location, with occasional shifts at our Tampines center. If you have a passion for customer service and enjoy contributing to a dynamic and growing golf facility, we would love to hear from you!

Alternate shifts on weekdays and weekends, with 2 days off per week.

Key Responsibilities:

• Customer Assistance: Provide exceptional service to customers, ensuring a smooth and positive experience.
• Facility Navigation: Guide customers through the facility, assisting them with golf range, simulators, and event areas.
• Booking & Scheduling: Assist in managing bookings for lessons, simulator sessions, and events.
• Product Knowledge: Offer information on DB Golf Center’s services.
• Administrative Support: Help with operational tasks, including maintaining the customer service area and ensuring equipment functionality.
• Collect Payments: Handle customer payments for bookings, services, and products, ensuring accurate transactions and receipts.
• Customer Feedback: Gather and report customer feedback to management for continuous service improvement.

Qualifications & Experience:

• Required:
  Previous customer service experience, preferably in a sports or leisure setting.
  Strong communication skills and a friendly, approachable attitude.
  Ability to stay organized and manage multiple tasks efficiently.
  Willingness to work primarily at the new North location, with occasional shifts at the Tampines center.
• Preferred:
  Knowledge of golf or prior experience in a golf-related environment.
  Comfortable with basic administrative duties and processing digital payments.

Additional Requirements:

• Flexibility to work shifts on weekends and public holidays as needed.
• A positive, professional attitude with excellent customer service skills.

If you're passionate about delivering exceptional customer experiences and excited to join our expanding team, apply now!