Job Posting: Service Captain – Upscale Dining Experience
Location: Bugis/City Hall Area
Position Type: Full-Time
About Us
We are a modern European restaurant with over 20 years of history, located in the heart of the city. Our commitment is to deliver an exceptional dining experience by combining exquisite cuisine with impeccable service. We are passionate about creating unforgettable moments for our guests in a sophisticated and welcoming atmosphere.
Position Overview
We are seeking a Junior Service Captain with 3–5 years of experience in a similar role or industry. This role is pivotal in ensuring smooth operations during service and delivering exemplary hospitality.
Key Responsibilities
- Guest Experience: Serve as a point of contact for guests, addressing inquiries, running food and taking orders to ensure a flawless dining experience.
- Service Excellence: Supervise table service, ensuring consistency in presentation, timing, and quality. Assist with VIP guests and special events as needed.
- Problem Solving: Respond to guest feedback and proactively resolve issues to uphold the restaurant's reputation for excellence.
Key Skills Required
- Basic Wine Knowledge: Familiarity with common grape varieties, proper serving techniques. Further training will be provided.
- Basic Barista Skills: Ability to identify different types of coffee and operate an espresso machine. Latte art is a bonus but not required. Further training will be provided.
- Basic Hospitality: Service excellence with a key eye for details.
Qualifications
- Exceptional interpersonal and communication skills, with a strong command of the English language.
- Ability to work effectively in a multi-national, multi-generational team.
- Attention to detail and a commitment to maintaining high service standards.
Work Schedules
- 5-day work week, with rotational off days based on weekly schedule.
- Flexibility to work evenings, weekends, and holidays as required.
- Willingness to work a split-shift schedule.
