Total 6 job vacancies by Johnson Controls (s) Pte. Ltd.

What you will do:

The Product Manager, APAC Controls Service is accountable for innovation, development, and management of service products within the Controls domain in the Asia Pacific (APAC) region. This role operationalizes global service platforms within the region and is responsible for building and managing region-specific service products using the Rapid Closed Loop (RCLP) new service design process.

This role sits within the Global Service Product Management organization and is a key partner to the APAC domain and leadership teams.

How you will do it:

• Owns KPIs for an assigned service product portfolio
• Operationalizes service platforms from global team
• Builds and launches region‑specific service offerings as needed, in alignment with global standards
• Serves as domain service subject-matter expert (SME)
• Participates in problem-solving, kaizen, and VSM events
• Represents regional field and customer voice to global team
  
  Success Measures
• Supports region domain service P&L performance, including revenue growth and margin expansion
• Delivers on-performance new service introduction (NSI)
• Improves service attach/linkage rates across the portfolio
• Increases premium (full coverage) service mix
• Drives growth in connected assets

What we look for:

• Bachelor’s degree required
• 10-15years’ experience in service product management, service operations, service commercial enablement, or product lifecycle management
• Strong cross-functional leadership skills
• Ability to travel 10-25% of the time

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do:

As Customer Excellence & Quality manager, you will be assigned directly to one or more major customers/ dealers to ensure their requirements are fully understood and translated to JCI’s design and operations processes.

This role will drive communication and action working directly with customer focal points for quality, account executives, PBU Quality leaders and other functional experts and leaders such as R&D, Manufacturing, Procurement, Sales and Service.

This role includes establishing critical customer quality metrics for assigned key accounts while coordinating with the Customer Excellence & Quality Leader, orchestrating escalation resolution, and advocating for customers to ensure JCI is the best supplier. This person will be responsible to the assigned customers/account teams to drive improvement in key customer metrics by identifying issues/opportunities, initiating resolution/improvement plans and driving/tracking actions by engaging appropriate functional management and business units to ensure full support.

The scope of this role can be global/regional and will likely involve multiple PBUs.

How you will do it:

• Work with the Customer Excellence & GlobalQuality Senior Director and other Customer Excellence & Quality Managers tobuild and manage the processes to drive improved customer experience.  This includes the adherence to global processes, tools and communications mechanisms to ensure timely and accurate visibility of opportunities and issues driving to quick action and results.
• Track and proactively share key customer insights and feedback to ensure product design and process improvements for a better customer experience. Collaborate with colleagues across the organization to create feedback cycles, and to inform and enact these improvements
• Oversee the communication to the customer and resolve escalations when non-conformances are found at the customer in a timely and cost-efficient manner
• Develop and implement customer quality scorecard / KPIs to drive performance baselining and improvement on an ongoing basis
• Actively engage with your leadership and thebroader organization to support a customer-focused culture
• Account executive relationship management –Responsible for weekly updates to key partners across the business.  Must create and communicate progress in a way that builds confidence and demonstrates continued progress towards a world-class Quality organization
• Manage key partner relationships to ensure alignment across the enterprise via appropriate planning, execution, visibility, tracking, and governance
• Responsible for sharing Customer Quality and PMO best practices. Drive the use of best practices and apply lessons learned
• Engage globally with the ability to understand and work effectively in a culturally diverse organization

What we look for:

• Early career to experienced professionals with at least 8 years of experience in customer quality, operations, supplier management, business optimization and/ or project management
• Experience overseeing a large quality organization including recruiting employees, assigning and directing work, evaluating performance, overseeing the development and maintenance of staff, building trust and rapport and motivating the team.
• Excellent people skills with ability to develop and maintain professional relationships across a matrix, multi-cultural organization to collaborate for results
• Ability to influence across a matrix organization through partnering and collaboration fostering strong relationships
• Regular executive interactions at Director/ VP level.  Must be able to build relationships at all levels.
• Candidate must be innovative, creative, broad-thinker, well-organized in managing numerous competing priorities, and can deal with adverse situations
• Candidate must exhibit a high level of self-motivation, sense of urgency, and assertiveness with the ability to make important decisions with minimal supervision.
• Bachelor’s degree in engineering, supplychain, business or related discipline, MBA is desirable
• Lean Manufacturing and/or Six Sigma trainingis desirable
• Strong oral & written in English
• Strong capability with standard MS Office tools
• Ability to travel

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefitspackage
• On the job/cross trainingopportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do:

As HVAC Service Engineer, you will play a crucial role in ensuring the efficient operation, maintenance, and servicing of HVAC systems. Your expertise in servicing, maintenance, overhaul, testing, and commissioning will contribute to the optimal performance of our clients' heating, ventilation, and air conditioning systems. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How you will do it:

• Perform routine servicing, maintenance, and inspection of HVAC systems to ensure proper functioning and efficiency.

• Overhaul and repair HVAC equipment, including identifying and resolving any issues or malfunctions.

• Conduct testing and commissioning of newly installed or repaired HVAC systems to verify their performance.

• Diagnose problems, troubleshoot issues, and recommend appropriate solutions to ensure continuous system operations.

• Collaborate with other team members and communicate effectively with clients to address inquiries and provide technical support.

• Maintain accurate records of service reports, equipment status, and maintenance schedules.

• Adhere to safety protocols and industry standards during all tasks and assignments.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Support proposals to support recommendations and solutions.

What we look for:

• O Level / A Level / ITE / Diploma in Mechanical and Electrical with 5 years working experience.

• Proven experience in maintenance, repair and troubleshooting within related fields of HVAC (Heat Ventilation Air Conditioning) or BAS (Building Automation System)

• Experience in working in mechanical or electrical works within HVAC industry

• Ability to read schematics and write up report

• Willing to learn new things and is a good teammate.

• Able to provide good customer service skills to our customers.

• Willingness to on standby and backup 

What you will do:

As Senior Service Technician, you will play a crucial role in ensuring the efficient operation, maintenance, and servicing of HVAC systems. Your expertise in servicing, maintenance, overhaul, testing, and commissioning will contribute to the optimal performance of our clients' heating, ventilation, and air conditioning systems. Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service.

How you will do it:

• Perform routine servicing, maintenance, and inspection of HVAC systems to ensure proper functioning and efficiency.

• Overhaul and repair HVAC equipment, including identifying and resolving any issues or malfunctions.

• Conduct testing and commissioning of newly installed or repaired HVAC systems to verify their performance.

• Diagnose problems, troubleshoot issues, and recommend appropriate solutions to ensure continuous system operations.

• Collaborate with other team members and communicate effectively with clients to address inquiries and provide technical support.

• Maintain accurate records of service reports, equipment status, and maintenance schedules.

• Adhere to safety protocols and industry standards during all tasks and assignments.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Support proposals to support recommendations and solutions.

What we look for:

• O Level / A Level / ITE / Diploma in Mechanical and Electrical with 1 years working experience.

• Proven experience in maintenance, repair and troubleshooting within related fields of HVAC (Heat Ventilation Air Conditioning) or BAS (Building Automation System)

• Experience in working in mechanical or electrical works within HVAC industry

• Ability to read schematics and write up report

• Able to travel if need

• Willing to learn new things and is a good teammate.

• Able to provide good customer service skills to our customers.

• Possess knowledge in HVAC will be added advantage

• Willingness to on standby and backup 

What you will do:

As Associate Service Sales Engineer, you will be supporting the sale of Labour & Materials (L&M) labour hours, travel, and materials for service tasks, and the sale/administration of Planned Service Agreements (PSA) for uptime.

Gain exposure to digitalization and retrofit opportunities while working under supervision to help generate quotes, manage opportunities, and engage customers.

How You Will Do It:

A.    Primary Responsibilities (L&M & PSA Focus)

• L&M sales:

Assist in pricing and selling Labour & Materials for field service tasks, including labour hours, labour rates, travel charges, and materials used. Ensure quotes reflect accurate scoping and margin targets, with engineering support as needed.

• Quote preparation:

Prepare clear L&M quotations with defined labour, travel, and materials elements; use standard templates and guidance to ensure consistency.

• PSA sales

Support the promotion and administration of PSA (Planned Service Agreements) for uptime, including quoting, basic proposal development, and coordination with operations and teams.

• Attaching L&M/PSA:

Work with teams to identify opportunities to include L&M on service jobs or to offer PSA alongside existing services; support strategies to improve attach rates.

• Customer data collection:

Gather site and equipment data, maintenance history, and usage information to tailor L&M quotes and PSA scopes; maintain accurate records in the CRM.

• CRM & documentation:

Keep opportunities, quotes, and related documents up to date in the CRM; ensure accuracy and compliance of commercial paperwork.

B.   Secondary Responsibilities (Digitalization & Retrofit)

• Digitalization support: Assist in promoting digital service offerings (monitoring platforms, connectivity) by collecting customer data and supporting value-based proposals as directed.
• Retrofit support: Aid in identifying retrofit/upgrade opportunities; coordinate with field/engineering teams for initial scoping and proposal preparation.

C.   Operational & Support Responsibilities

• Quotation support: Prepare quotes, pricing inquiries, and basic technical proposals under supervision; ensure timely, accurate documentation.
• Customer engagement: Assist in proactive communication before, during, and after quotes; follow up on AR, PO, TOC, and other commercial documents.
• Cross-functional collaboration: Support regional offices and coordinate with Operations, Procurement, and Engineering to fulfill customer needs; assist with market surveys and competitive analysis as required.
• Documentation & delivery: Ensure electronic documentation is complete and compliant; support timely parts delivery and service execution planning

D.   Key Performance Indicators (KPIs)

• L&M quotes won and L&M attach rate (percentage of opportunities converting to L&M quotes/sales).
• PSA revenue, gross margin, and renewal activity (as applicable).
• L&M/PSA pipeline growth and conversion rate.
• On-time service delivery and adherence to project timelines.
• Margin achievement on L&M and PSA engagements.
• Customer satisfaction and retention metrics.

E.    Relationships

• Internal: Sales, Operations, Admin, Procurement, Engineering, Regional Offices.
• External: Customers, Vendors, Contractors, Service Partners.

What We Look For:

• Diploma or Degree in Engineering (Mechanical, Electrical, Industrial, or related) or equivalent.
• 1–3 years of relevant experience in service sales, maintenance, or related field;
• experience with L&M stand-alone quotes or service work is a plus.
• Exposure to industrial sectors (manufacturing, oil & gas, heavy equipment) is beneficial.
• Familiarity with digital service platforms is advantageous.

Skills & Competencies:

• Foundational sales aptitude with ability to articulate value-based solutions.
• Customer-centric, detail-oriented, and able to manage multiple tasks and deadlines.
• Proactive, collaborative, and able to work independently as well as across functions.
• Strong communication and presentation skills;
• Proficient with CRM and MS Office.
• Quick learner, willing to develop expertise in L&M (Labour & Materials) and PSA.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do:

The Product Manager, APAC HVAC Service is accountable for innovation, development, and management of service products within the HVAC domain in the Asia Pacific (APAC) region. This role operationalizes global service platforms within the region and is responsible for building and managing region-specific service products using the Rapid Closed Loop (RCLP) new service design process.

This role sits within the Global Service Product Management organization and is a key partner to the APAC domain and leadership teams.

How you will do it:

• Owns KPIs for an assigned service product portfolio
• Operationalizes service platforms from global team
• Builds and launches region‑specific service offerings as needed, in alignment with global standards
• Serves as domain service subject-matter expert (SME)
• Participates in problem-solving, kaizen, and VSM events
• Represents regional field and customer voice to global team
  
  Success Measures
• Supports region domain service P&L performance, including revenue growth and margin expansion
• Delivers on-performance new service introduction (NSI)
• Improves service attach/linkage rates across the portfolio
• Increases premium (full coverage) service mix
• Drives growth in connected assets

What we look for:

• Bachelor’s degree required
• 10-15years’ experience in service product management, service operations, service commercial enablement, or product lifecycle management
• Strong cross-functional leadership skills
• Ability to travel 10-25% of the time

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy