Total 6 job vacancies by Jobline Resources Pte. Ltd.

Responsibilities

• To lead, manage, drive the Operations/Projects for  Managed Services outsourcing client assigned.

• The Service Delivery Manager is responsible for managing all aspects of day-to-day Service Delivery Support.

• The Service Delivery Manager will work closely with all operational areas of their assigned accounts/business units, in particular with all Lines of Service.

• Ensure Incident Management processes are followed effectively (ie SRT’s escalation andnotification).

• Process management and co-ordination for PIR’s and RCA’s for incidents affecting their respective customers, in conjunction with the  Problem Management, ensuring the appropriate  Business implement actions to prevent reoccurrences of the same issue.

• Monitor and Manage Service delivery and Service Level Agreements ensuring that obligations are issues escalated and prioritized.

• Coordinating Change Management activities as required.

• Identify, implement and drive service improvements to increase customer satisfaction.

• Forecast resource demand to ensure Business can plan and effectively deliver end-to-end services with minimum resource requirement. Interpret and plan projects and workload forecasts on an ongoing basis.

• Service Delivery Manager is accountable for account service problems and prioritization of work requests for their monitoring specific customers.

• Work with Business to integrate new, enhanced and existing service offerings for the account.

• The Service Delivery Manager may supply input to the customer Annual Technology Plan.

• Assist with providing the customer IS team and LOS with relevant reporting and trend analysis statistics to pro-actively support and improve the customer business.

• Understand Technical setup of the Client and provide technical inputs to manage existing with continuous improvement/enhancement required.

Requirements

• Minimum - Bachelor’s Degree in Information Technology/Information Systems/Computer Science, Business IT or other equivalent university degree.

• At least 5 – 6 years of IT Outsourcing experience in the combination of the following fields:

  • Technical Infrastructure implementation,

  • Project management skill set,

  • A full and broad understanding of the IT Outsourcing Services and operation coordination skill set

  • People management skill set

Shortlisted candidates will be offered an Agency Contract.  Agency Contract duration is till 31 March 2027

Licence no: 12C6060

Responsibilities
• Design, develop, and implement integration solutions for applications migrating to the AWS Cloud platform• Prepare detailed migration plans, timelines, and risk mitigation strategies
• Collaborate with cross-functional teams to understand business requirements and implement effective integration strategies
• Work closely with the migration team to execute the migration of applications to the AWS Cloud
• Create and implement APIs to facilitate communication between applications and services
• Ensure API designs adhere to best practices for scalability, security, and performance
• Collaborate with team members to troubleshoot complex problems related to integration processes
• Conduct thorough testing of integration solutions to ensure functionality, performance, and data accuracy
• Collaborate with QA teams to develop and execute test plans for integrated systems
• Provide documentation for troubleshooting and support purposes
• Create and implement APIs to facilitate communication between applications and services
• Ensure API designs adhere to best practices for scalability, security, and performance

Requirements
• Degree in Computer Science, Computer Engineering or equivalent with at least 5 years of experience in Java development (Java 8 and above, J2EE, EJB, Spring Framework, etc.,)
• In-depth knowledge and hands-on experience with Enterprise service bus such as OSB (Oracle Service Bus), including configuration, deployment, and management
• Knowledge of and Spring framework, specifically in Spring Boot, Spring MVC, Spring Security, Spring AOP, and API integration with SOAP and RESTful webservices
• Strong experience in OSB service routing, mediation, message transformation, and integration patterns
• Ability to manage integrations & authentication between OSB and various systems, ensuring secure connection
• Experience in JMS (Java Message Service) configuration and administration, including message queuing and reliable message delivery
• Experience with Oracle WebLogic Server administration, including installation, configuration, and troubleshooting
• Experience in designing, developing, and supporting SOA composites using Oracle SOA Suite (BPEL, Mediator, OSB)
• Familiarity with database integration to Oracle DB and PostgreSQL using Spring Data JPA, Hibernate, JDBC
• Knowledge in building and version control with Git, Gradle, Apache Ant
• Hands-on experience with AWS Cloud-native services (e.g. EC2, S3, Lambda, SQS, RDS, Kubernates, API Gateway.)
• Hands-on experience with CI/CD tools like Jenkins, GitLab CI, Bamboo or Circle CI
• Familiarity with IaC tools like Terraform or CloudFormation
• Ability to handle performance tuning, monitoring, and scaling of OSB and associated components in AWS, ensuring optimal performance and reliability
• Strong understanding of RESTful APIs, SOAP, and other communication protocols

Good to have : 
• Proficient in API Gateway (e.g., Broadcom Layer7, AWS API GW), including configuration, deployment, and administration of APIs and policies
• Experience with API gateway features such as routing, transformation, rate limiting, and content-based routing
• Knowledge of API gateway security mechanisms, including authentication & certificate management
• Knowledge of migration strategies and best practices for transitioning from on-premises API Gateway to AWS, potentially using AWS API Gateway
• Ability to adapt API gateway configurations and features to fit AWS API Gateway capabilities and requirements, ensuring seamless transition and optimization

Licence no: 12C6060

Responsibilities
• Handle incoming support cases and track using incident tracking software
• Follow up on support tickets proactively till closure within the defined SLA
• Provide level 2 application support to service desk using email and phone
• Create test cases for bug fixes and/or system enhancements
• Liaise with developers and end users during the testing process to ensure all test cases passed
• Perform any other administration and operational work as required by supervisor

Requirements
• Diploma or Degree holder of an IT related course
• At least 1 year experience as a software tester or as applications technical support staff.
• Good computer skills, including use of Microsoft Office and Microsoft Excel
• Self-driven and demonstrate willingness to learn
• Have a passion for troubleshooting to provide solution to the users
• Possesses MS Dynamics CRM knowledge is an added advantage 

Licence no: 12C6060

Responsibilities
• Responsible for a diverse range of activity to support the delivery the projects within the customer Project Portfolio. 
• Enables the smooth running of projects by supporting the Project Managers through the operation of project management processes, and the co-ordination of administration and management actions and activities on their behalf.  Assist with and maintain appropriate processes and practices to enable effective planning and scheduling;
• Acts as the focal point for the oversight of project processes including vendor and contract management, contract approval and financial management including transfer pricing arrangements and oversight of expenditure types.
• Responsible for project file management using robust version control. Organises key project meetings, and provides secretariat support;
• Assists in maintaining project controls and in producing project reports;
• Assist with maintaining the stakeholder log for internal and external stakeholders. Act as a focal point for project responses to requests for information;
• Monitor project spend and contribute to the compilation of budgets. 
• Assist with the maintenance of risk and issue logs, escalating as appropriate.
• Advise Project Managers on tools and techniques for managing various categories of stakeholder relationships within Customer organisation. Provide assurance to the project manager on the effectiveness of stakeholder management arrangements;
• Collaborate with key stakeholders, including, but not necessarily limited to: regional functional leads, project implementation teams in countries to support reporting, and ensure the smooth implementation of project management processes, standards and tools across the APAC region.  
• Build and maintain relationship with key stakeholders, including: teams controlling dependencies, administration teams and 2nd line assurance teams. 
• Establish the project processes and standards for managing risks and issues. Provide assurance to the Project Manager on the effectiveness of risk and issue management arrangements and associated timely status reporting;
• Implement and support the ongoing framework to monitor and measure project performance, including scope, schedule, budget, and quality, and track projects progress and outcomes. 
• Collect and analyse project data, such as key performance indicators and metrics.  
• Provide project status updates and report to senior management and key stakeholders.
• Identify opportunities for process improvement and efficiencies within the across in scope project standards and processes.
• Support lessons learned sessions and incorporate best practices into future project management efforts.
• Stay updated with domain trends and best practices.

Requirements
• Bachelor’s degree in a relevant field, such as business administration, project management, and etc. with 5 to 10 years similar experience 
• Ideally holds a current Project Management Institute certification or equivalent or be in the process of obtaining this certification e.g. PMP, Agile
• This role is program finance management, rather than tech skill or reporting skill.  Candidate role needs to segregate investment budget and expense budget properly and align with contract period and payment period.
• Good to have O365 and local internet gateway (zScaler) knowledge 
• Proven experience in project management or project management office in a leadership role, preferably in a financial service industry.
• Strong knowledge of project management methodologies, tools, and techniques. 
• Excellent leadership and team management skills, and communication and stakeholder management skills.
• Ability to drive consensus among stakeholders with competing interests, while balancing budget, timelines and risks.
• Experience working with geographically distributed team and a complex vendor landscape.• Strong analytical and problem-solving abilities. 

Licence no: 12C6060

Responsibilities
• As an Application Tech Support Practitioner, you will be responsible for acting as the ongoing interface between the client and the system or application. 

• Involve ensuring quality by utilizing exceptional communication skills to maintain our world-class systems.

• Accurately define client issues and interpret and design resolutions based on your deep product knowledge.

• Expected to perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems. 

• Develop and implement strategies to enhance system performance and reliability.

• Collaborate with cross-functional teams to identify and resolve technical issues.

• Provide training and support to team members and clients on system functionalities.

• Monitor system performance and proactively address potential issues before they escalate.

Requirements
• Bachelor’s Degree in Computer Science, Computer Engineering, IT, or equivalent.

• Expert proficiency in Application Production Support is required. Advanced proficiency in Services Management is recommended. 

• Intermediate proficiency in Customer Support Operations, along with beginner proficiency in .NET Programming and Microsoft SQL Server Integration Services (SSIS), is suggested.

Shortlisted candidates will be offered a 6 Months Agency Contract employment

Licence no: 12C6060

Responsibilities
• Develop an understanding of incident tickets and collaborate with functional subject matter experts to determine appropriate resolutions and target completion dates.
• Clearly articulate ticket details, including symptoms, findings, resolutions, and timelines, to client/users in a professional manner.
• Respond to client and user queries by liaising with relevant internal functional team(s) to ensure accurate and timely information is provided.

Requirements
• Basic understanding of the Software Development Lifecycle (SDLC).
• General knowledge of 3-tier system architecture.
• Ability to quickly pick up functional knowledge.
• Strong communication skills with the ability to present and explain technical issues to external parties under guidance.
• A proactive attitude and willingness to work collaboratively across teams.

Licence no : 12C6060