Total 2 job vacancies by Experian

Job description

Cultivating solid relationships with clients through the provision of exceptional after-sales service.
Creating a positive onboarding experience for new clients.
Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
Provide training and overall guidance to enable clients to fully utilize product features and benefits.
Foster strategic client relationship for Non-FI customers & deliver against financial KPI, for customer retention and cross selling of company’s products and services
Regularly communicate with clients to provide updates and gather feedback. And provide regular feedback to management regarding customer comments and feedback on our products and services.
Address client concerns and provide timely solutions.
Handle daily incoming and outgoing customer calls and email.
Keep detailed records of customer interactions and transactions, including inquiries, complaints, comments, and actions taken.
Ensure compliance with all company policies, procedures, and standards.
Perform and achieve assigned KPIs.
Contribute to team efforts by accomplishing related results as needed.

The Intern will support Experian’s initiative to complete approximately 3,000+ contract stamping submissions via the LHDN STAMPS portal. This position provides hands-on experience in document processing, regulatory submissions, payment coordination, and operational workflow management.

The intern(s) will perform end-to-end stamping tasks, including downloading contract files, preparing documents, coordinating with the Payment Team, and performing submissions in the LHDN portal.

Key Responsibilities

End-to-End Contract Stamping Workflow

• Download and retrieve contract documents from Salesforce for stamping processing.
• Prepare, verify, and organise files prior to submission (document naming, completeness check).
• Perform stamping submissions in the LHDN STAMPS portal, including data entry and document uploads.
• Coordinate with the Payment Team on payment processing required for stamp duty submissions (e.g., verifying amounts, tracking payment status, ensuring submission/payment alignment).
• Track submission statuses, follow up on pending cases, and retrieve approved stamped documents.
• Maintain orderly filing of stamped and pending documents in designated drives/folders.

Administrative & Operational Support

• Update internal trackers, spreadsheets, and status logs to monitor progress of all submissions.
• Assist Operations/Regulatory teams with related administrative tasks as required.
• Ensure confidentiality, accuracy, and compliance with internal procedures.