Company Overview
Founded in 2017, Concept First is Singapore’s first Physics and Math Specialist Centre with an in-house Physics Lab. We go deep in 2 subjects and deliver results for secondary and JC students across Singapore.
Job Summary
Join Concept First Learning Centre as an Admin Executive to manage front-line communications, support student enrolment, and maintain smooth centre operations across multiple outlets.
Why join Concept First:
- A meaningful role with a clear purpose of supporting and enhancing the learning experience of our students.
- People-first culture where team members supports one another to achieve clearly established aligned goals.
- Mentoring and coaching from the management team ensure that every team member receives consistent support and development opportunities.
- Clear career progress route.
Your career progression track
Admin Executive → Senior Admin Executive → Centre Manager → Operations Manager
Attractive sales commission for Senior Admin Executive roles and above.
Job Responsibilities
1. Lead Conversion Support
- Convert walk-in and WhatsApp enquiries into direct enrolment, trial classes or diagnostic consultation sessions.
- Support lead generation campaigns planned by marketing team
2. Administrative and Service Excellence
- Facilitate student onboarding from enquiry to confirmed registration
- Attend to day-to-day parent and student queries via WhatsApp and email
- Execute routine customer communications such as announcements, reminders, follow-ups
- Track class attendance and follow up with absentees and parents
3. Operational Excellence
- Carry out centre opening and closing routines; maintain cleanliness of premises
- Prepare term lesson materials
- Manage centre inventory and procurement
- Data entry
Working Hours
Weekday: Wed - Fri, 1pm - 9pm
Sat and Sun: 8:30am – 6.30pm
Location
Mainly at 1 Marine Parade Central #11-07 Parkway Centre Singapore 449408
Depending on company needs, may be deployed occasionally to other outlets at
449 Clementi Ave 3 #01-261 (Upper Level) S120449
432 Clementi Ave 3 #01-294 S120432
Skills Required
Google Drive
Google Doc / Microsoft Word
Google Sheets / Microsoft Excel
Google Calendar
We are looking for a candidate who are
Organised, meticulous, and systematic
Responsible and takes initiative
Able to work independently without close supervision
Collaborative and supportive of teammates
Eager to learn and grow with the role
Customer-oriented with empathy
Preferred competencies and qualifications
- Nitec and Diploma holders
- 1–2 years of customer service or administrative experience preferred
- Fresh graduates with strong interpersonal and communication skills are welcome to apply
Salary
$2300 - $2800, commensurate with experience.
Discover More About Us
Learn more about our team and what it's like to work at Concept First https://conceptfirst.com.sg/career
