Source to Pay- Senior Analyst
Full-time
Senior Executive
2 months ago
Key ResponsibilitiesAP Helpdesk OperationsPrimary point of contact for vendor and internal AP-related queries via ticketing tools, email, or phoneHand.....
Key Responsibilities
AP Helpdesk Operations
Primary point of contact for vendor and internal AP-related queries via ticketing tools, email, or phone
Handle escalated and complex AP issues such as invoice discrepancies, payment delays, duplicate payments, and account reconciliations
Ensure accurate and timely resolution of queries within defined SLAs
Query Resolution & Analysis
Analyze root causes of recurring issues and recommend corrective actions
Track, monitor, and report helpdesk metrics including turnaround time, backlog, and resolution rates
Maintain detailed documentation of issues and resolutions
Stakeholder & Vendor Management
Communicate effectively with vendors, procurement, finance, and business teams
Provide clear explanations of AP processes, payment cycles, and policy requirements
Build strong relationships to improve vendor satisfaction and reduce query volumes
Process Improvement & Compliance
Identify process gaps and support continuous improvement initiatives
Ensure compliance with internal controls, and company policies
Update and maintain SOPs and knowledge base documents
Team Support & Leadership
Key Performance Indicators (KPIs)
SLA adherence and first-contact resolution rate
Accuracy and quality of query resolution
Reduction in repeat and aged queries
Vendor and internal customer satisfaction scores
Official account of Jobstore.