Aftersales Admin Executive (S$2800-S$3500) Contact
Full-time
Senior Executive
2 months ago
Responsibilities:Serve as the primary point of contact for customer enquiries via phone, email, Live Chat, WhatsApp, and walk-in channels, ensu.....
Responsibilities:
- Serve as the primary point of contact for customer enquiries via phone, email, Live Chat, WhatsApp, and walk-in channels, ensuring prompt and professional service delivery.
- Manage spare parts forecasting, procurement coordination, and usage tracking to maintain optimal inventory levels and minimize stock discrepancies.
- Liaise closely with factory and internal stakeholders to ensure timely replenishment and accurate order fulfilment.
- Oversee grading operations, including parts extraction and systematic stocktaking activities.
- Ensure accurate monthly invoicing for spare parts sales in accordance with company policies and timelines.
- Prepare and submit weekly operational reports to Management and monthly reports to the Business Unit (BU).
- Maintain and administer the CRM system, including serial number database updates and model code configuration during new product launches.
- Drive continuous improvement initiatives, including CRM platform enhancements and process optimization.
- Manage spare parts packing for customer delivery and self-collection, ensuring accuracy and compliance with documentation requirements.
- Conduct periodic office spare parts inventory audits to ensure data integrity and inventory accuracy.
Requirements:
- Diploma in Business Administration or related discipline.
- Minimum 2–3 years of relevant experience in spare parts management, aftersales support, or CRM administration.
- Proficiency in Microsoft Office applications (Excel proficiency preferred).
- Strong analytical skills with attention to detail and accuracy.
- Excellent communication and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Continuous improvement mindset with strong problem-solving capability.
Kindly email your Resume in MS Words Format to Mr Lex Ong Shee Hean (R1106602): lex@strategysolutions.com.sg
(NOTE: The following information should be Included in the Resume. Thank you)
- Date of Availability
- Detailed Job Scope
- Reason for Leaving for All Employments
- Salary Expectation
Shortlisted candidates will be notified for an interview.
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