Join a fast-paced freight forwarding company where no two days are the same. As a Customer Service Executive, you’ll play a key role in ensuring smooth and timely delivery of shipments across the globe — keeping customers informed, operations running efficiently, and solving challenges along the way.
Responsibilities:
Act as the main point of contact for customers regarding shipment status, inquiries, and issue resolution
Coordinate with internal departments (operations, documentation, warehouse) to ensure smooth shipment handling
Liaise with carriers, airlines, shipping lines, and overseas agents for booking and shipment updates
Prepare and process shipping documents (e.g. Bill of Lading, Air Waybill, invoices, packing list)
Monitor shipment progress and ensure timely delivery to customers
Handle customer complaints professionally and provide effective solutions
Ensure compliance with import/export regulations and company procedures
Maintain accurate records of shipments and customer interactions in the system
Requirements:
Diploma/Degree in Logistics, Supply Chain, Business, or related field
At least 1–2 years of experience in freight forwarding or logistics industry preferred
Familiar with import/export procedures and shipping documentation
Knowledge of shipping systems (CargoWise, WiseNet) and warehouse management systems (SAP EWM, WMS) will be an advantage
How to Apply:
Qualified or interested candidates, please submit your updated resume by using the 'Apply Now' Button
We regret to inform that only shortlisted candidates would be notified.
Foong Sue Lee (Sophia)
Registration Number: R24119357
EA License Number: 18C9027
