Join our team as a Night Auditor at Ibis Melbourne Hotel & Apartments!
We're seeking a detail-oriented and customer-focused individual to manage our hotel's overnight operations and ensure a seamless guest experience.
- This role is required to work overnight from 11pm to 7.00am the next day.
- Oversee front desk operations during the night shift, handling guest check-ins, check-outs, and enquiries with a friendly and professional manner
- Perform end-of-day reconciliation procedures.
- Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required
- Serve as the primary point of contact for guest needs and concerns throughout the night
- Conduct regular security rounds to maintain a safe and peaceful environment for all guests
- Prepare comprehensive reports for the day shift team, ensuring smooth transitions between shifts
- Maintain accurate records of all night audit activities
