Total 3,427 operations advisor job vacancies in Singapore

The 1872 Clipper Tea Co is seeking an experienced Operations Manager/Head of Operations to lead and scale our F&B and retail operations in Singapore. In this role, you will be responsible for the success of our outlets by leading ahigh-performing team to exceed revenue targets and deliver product and service excellence in accordance with our strategic plans.

Job Description

The Head of Operations will be responsible for overseeing day-to-day operations, managing budgets, developing and implementing operational strategies, and ensuring compliance with health and safety regulations. Additional responsibilities include analysing performance metrics, managing and mentoring team members, and fostering strong communication across departments.

Key Responsibilities

A. Leadership & Team Development

• Lead and manage a team of managers, including Operations Executive, Head Baristas and Outlet Managers.
• Recruit, train, and onboard new team members in collaboration with HR, ensuring they are equipped for long-term success.
• Conduct regular performance reviews and build succession plans to support team development and retention.

B. Operational Excellence

• Oversee day-to-day operations across all outlets to ensure smooth execution, quality assurance, and brand alignment.
• Develop, implement, and refine SOPs and workflows to improve consistency and efficiency.
• Ensure product quality, service excellence, hygiene, and cleanliness standards are upheld at all locations.
• Prepare and deliver weekly and monthly reports on KPIs, operational challenges, and improvement plans.
• Respond to customer escalations and implement service recovery processes.

C. Supplier & Vendor Management

• Drive sales and profitability through effective inventory management, cost controls, and resource allocation.
• Collaborate with key suppliers to ensure product quality, pricing competitiveness, and favourable cost of goods sold (COGS).
• Manage vendor relationships, third-party contracts, and oversee regular facilities maintenance.
• Lead planning and execution of store facelifts, refurbishments, and major renovation projects

D. Strategic Execution

• Execute company initiatives, marketing campaigns, and product launches in alignment with operational capabilities.
• Ensure operational readiness and seamless execution for new store openings or relocations.
• Work closely with the sales and operations teams to gather feedback and continuously enhance workflows and offerings.
• Identify operational gaps and implement scalable solutions for improvement and innovation.

Minimum Requirements

• Diploma in Business Administration, F&B, Hospitality Management, or a related field.
• 3-5 years of experience in F&B or multi-site retail operations with 2 or more outlets
• Strong command of written and spoken English.
• Proven experience in managing P&L, budgeting, and cost controls.
• Demonstrated leadership with high emotional intelligence (EQ) and strong interpersonal skills.
• A track record of driving commercial performance and operational improvements.
• Highly organised, detail-oriented, and systems-driven; thrives in a dynamic, fast-paced environment.

You must have the passion for hospitality and tea, which is our core of our business. We are seeking a positive individual, a true leader that will lead by example and is willing to lead from the front line.

Job Summary

You will support daily food and beverage outlet operations by liaising with multilingual associates, assisting in roster planning and stock ordering, and delivering fast, friendly customer service while maintaining cleanliness and compliance with company policies.

Responsibilities

• Communicate effectively with Mandarin, Vietnamese, and Myanmar speaking associates to support smooth operations
• Assist the operation manager with daily tasks such as roster planning and ordering stock from suppliers
• Follow company policies and procedures to ensure compliance in all outlet activities
• Prepare workstations and ingredients (mise-en-place) to maintain operational readiness
• Deliver fast, friendly, and personalized customer service tailored to each customer's needs
• Accurately take customer orders and process payments when required
• Prepare and sell food and beverage products efficiently according to standard operating procedures
• Clear tables, mop and clean dining areas, and perform dishwashing duties to maintain cleanliness
• Work extended hours including weekends and public holidays as needed
• Perform additional duties assigned by management to support outlet operations

Required competencies and certifications

• Minimum 1 year of experience working in a food and beverage outlet such as a food court, coffee shop, or restaurant

Preferred competencies and qualifications

• None specified

Other Information

• None

Role Overview

The Operations Specialist role provides end‑to‑end exposure to core hedge fund operational functions, with responsibilities spanning Middle Office & Fund Accounting and Compliance.

This role is open to both fresh graduates and experienced hires. Responsibilities and level of supervision will be calibrated based on the candidate’s prior experience, with a common expectation of independent role ownership by Year 3.

The role is designed to develop professionals who can operate independently within a licensed fund management environment and contribute meaningfully to the firm’s operational, compliance, and governance framework.

Role Structure and Responsibilities

1. Middle Office & Fund Accounting

·      Support daily NAV and P&L review processes to ensure accuracy and completeness

·      Validate trades, corporate actions, and lifecycle events

·      Perform position, cash, and performance reconciliations

·      Liaise with fund administrators, prime brokers, and counterparties

·      Identify, investigate, and resolve breaks in a timely and controlled manner

·      Maintain appropriate documentation to support audit and control requirements

2. Compliance

·      Conduct daily and post‑trade compliance monitoring

·      Support ongoing surveillance of trading and research activities

·      Maintain compliance logs, monitoring records, and internal documentation

·      Assist with internal audits, external audits, and regulatory reviews

·      Support the implementation and maintenance of compliance policies and procedures

Progression and Development

Years 1–2: Integration and Functional Rotation

·      Build operational proficiency across middle office and compliance functions

·      Execute day‑to‑day operational routines with increasing independence

·      Develop a strong understanding of how investment activities interface with operational and compliance requirements

·      Gradually take ownership of defined processes

Year 3 Onwards: Independent Ownership and Broadening Exposure

By Year 3, the Operations Specialist is expected to:

·      Operate independently across assigned middle office and compliance responsibilities

·      Act as a reliable point of contact for internal stakeholders and external service providers

·      Support the COO on operational and governance matters as required

At this stage, the firm encourages exposure to adjacent areas such as:

·      Investor and management reporting

·      Portfolio and risk analytics

·      Marketing and client communications support

·      Operational process improvement and automation initiatives

Required and Preferred Qualifications

Required

·      Degree in Accounting, Finance, Business, or a related discipline

·      Strong attention to detail and execution discipline

·      Willingness to support Japanese market trading hours and follow the Japan trading calendar

·      Proficiency in Japanese (spoken and written) to support communication with Japanese stakeholders, counterparties, and/or review of Japanese-language materials.

·      Professional attitude suited to a regulated fund management environment

Preferred

·      Prior experience in fund accounting, middle office, compliance, or asset management operations

·      Familiarity with hedge fund workflows, service providers, or regulatory expectations

·      Ability to work effectively in a small, high‑accountability team

What Alcea Offers

·      Structured exposure across core hedge fund operational functions

·      Early responsibility within a regulated investment management platform

·      Direct interaction with senior management and service providers

·      A professional environment focused on long‑term development and institutional standards

Job Summary

We are looking for an experienced, results-driven

Supermarket Operations Manager

to lead all day-to-day operations, ensure smooth running of the store, deliver excellent customer service, and meet sales, profit, and operational targets. You will deputise for the Store Manager, lead the team, and ensure full compliance with UK regulations and company standards.

Key Responsibilities

Store Operations & Daily Management

• Oversee all departments: grocery, fresh food, bakery, deli, frozen, non-food; ensure smooth workflow, opening/closing routines, and safe working environment.
• Manage stock levels, replenishment, inventory control; reduce waste, shrinkage, out-of-stocks; maintain accurate stock records and audits.
• Ensure displays, shelves, pricing, signage, and promotions are correct, attractive, and fully compliant.
• Coordinate deliveries, goods-in, storage, and equipment maintenance; keep store clean, tidy, and fully functional.
• Plan staffing rotas, match resources to customer footfall, control labour costs.

Team Leadership & Development

• Recruit, train, coach, and supervise all staff (department managers, cashiers, shelf-fillers, customer service).
• Set targets, conduct appraisals, resolve issues/disputes, and build a motivated, high-performing team.
• Deliver training on service standards, food safety, health & safety, and company policies.
• Foster a positive, inclusive culture and ensure all colleagues follow rules and procedures.

Commercial & Financial Performance

• Achieve sales, profit, and KPI targets; analyse sales data, trends, and customer behaviour to drive growth.
• Control costs: labour, waste, utilities, supplies; implement efficiency improvements.
• Plan and execute promotions, seasonal campaigns, and product launches; maximise sales opportunities.
• Manage store budget, report performance to head office, and contribute to annual business plans

Compliance, Health & Safety & Legal

• Ensure full compliance with Singapore laws: Food Safety Act, FSA standards, Health & Safety, Trading Standards, employment law, age-restricted sales.
• Carry out risk assessments, safety audits, hygiene checks; maintain all required records and documentation.
• Train staff on safety, emergency procedures, and legal requirements; resolve compliance issues immediately.

Customer Experience

• Lead by example to deliver excellent service; ensure staff are helpful, polite, and knowledgeable.
• Handle complaints, queries, and feedback professionally; resolve issues and build customer loyalty.
• Improve store layout, flow, and service to reduce queuing and make shopping easier.

Administration & Reporting

• Prepare weekly/monthly reports: sales, stock, waste, labour, compliance, and operational issues.
• Maintain accurate records for payroll, inventory, safety, and compliance; implement company policies and new initiatives.

Requirements / Person Specification

• 3–5 years’ experience in supermarket/retail operations, with at least 2 years in a management/leadership role.

Hiring: Operations Executive

 SGD $3000 – 3200 |  6 day

Job Scope:

• Key in installation details

• Update schedules

• Send templates

• Confirm dates with customers

• Coordinate installers & team

Requirements:

• Organised & detail-oriented

• Basic Excel / Google Sheets

Why Join:

• Stable, growing company

• Supportive team

• Career progression

Role is opened in Poland. 

Unit4 Global Cloud Operations Team is seeking a skilled Security Operations Engineer to join our international team. As part of this dynamic team, you will play a key role in maintaining the security and integrity of our cloud infrastructure and environments. You will monitor security systems, analyze threats, and manage security incidents from detection through resolution, ensuring a robust defense against emerging threats.

Key Responsibilities:

• Continuous Monitoring: Continuously monitor cloud environments for potential security threats.
• Threat Analysis: Analyze security alerts and logs to identify suspicious activities.
• Incident Response: Lead response efforts during security incidents, including containment, eradication, and recovery.
• Investigation: Investigate security breaches and identify root causes.
• Post-Incident Review: Conduct post-incident analysis to suggest improvements.
• Documentation: Document security incidents and maintain detailed records.
• Customer Incident Handling: Act on security incidents reported by customers or identified proactively.
• Policy Adherence: Follow established security policies and procedures.
• System Maintenance: Monitor and maintain security systems such as firewalls, intrusion detection and prevention systems, and SIEM systems.
• Preventative Measures: Implement security measures to prevent future incidents.
• Staying Current: Stay up-to-date with the latest security trends and technologies.

Calling all truly AWESOME people!  

About Stranger Soccer  

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  

Role and Responsibilities 

The selected candidate(s) will be a key member of the small team working at Stranger Soccer Kuala Lumpur, assisting with various marketing, operations, and community engagement initiatives. 

• Serving on the front lines of the customer experience, supporting as an on-ground host for a few football sessions each week. 

• Coordinating and executing various tasks related to the daily operation of the business, such as social media, marketing, event coordination, player communications, and outreach.

The candidate will:

• Gain experience in the daily operations of a sports and community-based business. 

• Gain confidence in communicating and engaging with players and partners. 

• Gain practical exposure in sports marketing, event coordination, and customer experience. 

• Gain understanding of how Stranger Soccer builds and grows its player community in Kuala Lumpur. 

• Student or recent graduate in Marketing, Sports Management, Communications, or a related field 
• Strong written and verbal communication skills 
• Enthusiastic, organised, and eager to learn 
• Friendly, positive attitude and a team player 
• Passion for football is a BIG PLUS

Moomoo was created because we realized that the investment platforms available were either too complicated with no real support, or the tools and data needed for users to invest smarter were inaccessible. The investment world was filled with barriers and paywalls which made investing seem like it was only for professionals or the wealthy. We wanted investors of all levels to confidently take on the market and have a platform that provides all the needed tools and data, along with the support and inspiration from a global community of investors. Together, we strive to make smarter investing accessible to everyone.

If you are looking to be a part of one of the most trend-setting fintech company in the industry and contributing to the revolution of how investors are investing?  You are looking at the right place to be as we are currently hiring!

Responsibilities

• Lead end-to-end vendor management and operational workflows, including logistics planning, procurement tracking, budget coordination, and payment governance.
• Own the execution of store activations and partnership initiatives, ensuring seamless cross-functional alignment and high-quality delivery across internal and external stakeholders.
• Design, implement, and continuously optimize operational SOPs across retail, partnerships, vendor management, and marketing operations to improve efficiency, scalability, and execution consistency.
• Drive operational reporting and performance tracking, ensuring data accuracy, actionable insights, and clear visibility to support management decision-making.
• Manage B2B partnerships and KOL collaborations end-to-end, including planning support, coordination, execution oversight, and post-campaign performance evaluation for workshops, seminars, and offline brand experiences.
• Lead execution of community engagement initiatives on the moomoo in-app community platform and TikTok, working closely with marketing and product teams to ensure alignment and consistency.
• Oversee retail marketing execution and store activation rollout, including campaign coordination, offline materials planning, and on-ground execution.
• Act as a key operational owner and escalation point between marketing, retail, vendors, and external partners to ensure timely delivery and execution excellence.

• Bachelor’s degree in marketing, Business Administration, Communications, or a related field.

• 2–4 years of experience in marketing, operations, events, project coordination, or related functions.
• Strong experience in cross-functional coordination, stakeholder management, and end-to-end project execution.
• Proven ability to manage both marketing execution and operational workflows independently.
• Experience in offline events, retail marketing, or partnership management is an added advantage.
• Strong interest in digital content and social media platforms (especially TikTok) is an added advantage.
• Strong problem-solving mindset, detail-oriented, and able to perform in a fast-paced, high-accountability environment.
• Strong multitasking, vendor management, and negotiation skills when dealing with multiple stakeholders.

We offer a comprehensive and holistic work experience and package as follows:

• 13-Month Salary (Contractual Bonus)
• Competitive compensation & benefits.
• Performance Bonus
• Marketing incentive
• Convenient Access to Public Transport
• Exam/Certification Sponsorship
• Career Development Opportunities in the Financial Services Industry
• Company Team Building & Bonding Activities
• Free-Flow Pantry Snacks & Drinks
• Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.

As a Security Operations Analyst within the Security function, you will play a key role in protecting the organisation through proactive threat monitoring, vulnerability management, incident response, and operational resilience coordination across local, regional, and platform environments.

The Security Function operates as a 1.5 line of defense within the organisation, supporting security governance, engineering, and operational security capabilities across the business.

You will work closely with Security Engineering, Infrastructure, Engineering, Product, Platform, and GRC teams to strengthen operational security, resilience readiness, and security response capabilities across modern cloud-native and AI-driven environments.

The primary focus areas of this role include:

• Threat & Vulnerability Management
• Security Monitoring & Operations
• Incident Response
• Operational Resilience Planning & Coordination

This role is ideal for a hands-on security professional who enjoys operational security, incident investigation, threat analysis, operational coordination, and continuous improvement of security operations processes and capabilities.

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by our pioneering agentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth. 

WPP Media is WPP's AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

Role Summary and Impact 

This role is within Media Futures Group, a leading brand within WPP Media.

Media Futures Group (MFG) is a bespoke global agency solution designed for Google, one of WPP Media’s largest global clients. Headquartered out of New York and operating out of the WPP and WPP Media umbrella, the team specialises in integrated data-driven media, creative strategy and digital marketing with a focus on AI-driven advertising and managing Google’s marketing initiatives.

We are seeking a highly experienced, resilient, and emotionally intelligent Vice President of Client Operations to architect and elevate our operational and commercial framework across the Asia-Pacific region.

Based in our Singapore APAC Headquarters, the VP of Client Operations is the operational backbone of our regional client business. You will oversee a dynamic region with a primary focus on Australia, China, Japan, India, Korea, Taiwan, and Singapore and oversee a team of ~450 professionals.

As a key strategic partner to the APAC Client President, you will lead, motivate, and mentor a specialised team of 15 operations professionals. Your mandate is to drive commercial profitability, engineer flawless campaign workflows (with a strong focus on AI integration), and champion operational effectiveness across diverse and complex markets.

Responsibilities

Commercial Management & Strategy

• Own, craft, and execute the regional commercial agreements and strategies.
• Balance the delivery of the client’s business goals with the agency’s requirements for financial stability, revenue growth, and profitability.
• Lead complex commercial negotiations and ensure staffing plans and resource models are financially viable and optimised.

Workflow Management & Risk Mitigation

• Architect and oversee the end-to-end campaign delivery process across the APAC region, ensuring adherence to global best practices.
• Identify, manage, and mitigate revenue risks, operational bottlenecks, and campaign incidents.
• Drive the integration of AI tools and automation into daily workflows to future-proof campaign execution.

Operational Effectiveness & Innovation

• Continuously identify and strategise new, agile ways of working that deliver tangible time savings and elevated output.
• Streamline the existing team structures and processes without compromising the agency’s commercial performance or the quality of client deliverables.
• Lead regional change management initiatives, ensuring local markets adopt and thrive under new operational frameworks.

Team Leadership & Stakeholder Management

• Manage, mentor, and inspire a regional team of 15 operations specialists, fostering a culture of high performance, positivity, and continuous improvement.
• Navigate a highly matrixed global organisation, aligning regional operational realities with global strategic directives.

Key Performance Indicators (KPIs)

• Commercial Health: Achievement of regional profitability targets, margin growth, and successful commercial renewals.
• Operational Excellence: Measurable reduction in campaign incidents/errors and the successful deployment of time-saving, AI-driven workflow automations.
• Team & Leadership: High team retention, positive employee engagement scores, and the successful resolution of market-level escalations.
• Client Satisfaction: Elevated client evaluation scores pertaining to agency operations, agility, and resource management.

Skills and Experience 

• 15+ years of senior-level experience within media agencies, managing operations for large, multi-national clients.
• Deep understanding of the APAC media landscape and the nuances of operating across diverse cultural markets.

Core Competencies:

• Hard Skills: Mastery in project management, change management, process creation and delivery, commercial negotiation, and business strategy.
• Problem Solving: A natural inclination toward overcoming challenges and resolving complex escalations with a high degree of positivity.
• Communication: Exceptional presentation skills with the ability to distill complex operational data into clear, actionable insights for C-level stakeholders.

Leadership & Emotional Intelligence (EIQ):

• Empathetic yet Resolute: You possess the emotional intelligence to read people, anticipate human challenges, and lead with empathy, but you do not shy away from making the tough, resolute decisions required for the agency's success.
• People-First Attitude: A genuine passion for helping people grow, removing roadblocks for your team, and acting as a stabilising force during periods of high pressure.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.  

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.  

While we appreciate all applications received, only those candidates selected for an interview will be contacted.  

Job Description

• Industry/ Organization Type: Manufacturing/ Food Production
• Position Title: Store Operations Manager
• Working Location: Senoko
• Working Hours: 5.5 days (Mon – Fri, 8am – 5pm; Sat, 8am – 12pm)
• Salary Package: Basic $7,000 - $8,000 + Bonus
• Duration: Permanent

Key Responsibilities

• Manage and oversee daily operations across 8 restaurants.
• Lead and guide outlet operations to meet agreed targets and support ongoing improvements.
• Support business growth, including planning and setting up new outlets in Singapore or nearby countries.
• Implement cost control and cost-saving measures.
• Plan staffing needs, including recruitment, training, staff development, motivation, deployment, reassignment, and handling workplace issues to ensure effective use of manpower.
• Carry out other duties or projects assigned by the Director.

APPLY NOW!!!

• At least 5 years of relevant experience in F&B operations, preferably managing multiple outlets (e.g., casual dining or hotpot).
• Strong leadership, communication, and interpersonal skills.
• Working knowledge of Microsoft Office is required.
• Proficient in English; ability to communicate with Mandarin-speaking stakeholders for work purposes is an advantage.
• Able to work on Saturdays.
• Willing to travel when required.
• Experience in the Chinese cuisine industry or similar culinary environments will be an advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81759 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Join Pixlr Group as a Business Operations & Marketing Executive, where you’ll help keep the wheels turning behind training courses, client activities, partner campaigns, and marketing support. This role is for someone organised, curious, and eager to learn how different teams come together to deliver smooth customer, learner, and partner experiences.

The Job: 

1. Training Operations & Learner Support

• Coordinate training scheduling, logistics, and workflow for Pixlr training courses with training partners.
• Support learner registration and onsite training coordination for Pixlr training courses with Business Development, channel partners, and trainers.

2. Demand Generation & Partner Campaign Support

• Assist in organising demand generation events and client outreach activities.
• Support Pixlr channel partners with campaign coordination and related operational follow-ups.

3. Customer Success & Client Engagement

• Support renewal and upsell coordination for existing software and training clients.
• Assist in acquiring client testimonials from existing software and training clients.
• Maintain client databases and update dashboards to provide data visibility to relevant teams.

4. Field Marketing & Campaign Support

• Support Marketing in the creation and distribution of field marketing collaterals.
• Assist with campaign materials, timelines, and operational coordination.

5. Social Media & Community Operations

• Support regular updates for Singapore-based social media channels and social communities.
• Work with relevant teams to help maintain and grow social media and community engagement.

6. Cross-Functional Coordination & Budget Support

• Coordinate working activity calendars across relevant teams to support seamless execution of campaigns and projects.
• Assist the Market Leader with budget planning inputs, cost tracking, and related documentation.

The Person: 

• Minimum 2-3 years of experience in operations or programme coordination.
• Strong organisational skills, with the ability to manage multiple schedules, logistics, and resources.
• Experience with learner enrolment, support, and engagement tracking.
• Familiarity with training systems, tools, and digital platforms.
• Ability to compile reports, track training metrics, and recommend improvements.
• Strong communication skills for vendor and trainer coordination.
• Detail-oriented with a focus on quality assurance and continuous improvement.
• Based in Singapore

We are seeking a dedicated Customer Service Advisor to join our team in Kuala Lumpur. As a key member of our customer-facing operations, you will be responsible for providing exceptional support to our valued clients, resolving inquiries, and ensuring a positive customer experience.

• Serve as the primary point of contact and respond promptly to customer inquiries, queries and complaints via phone, email, and chat
• Analyse customer issues and implement effective solutions to meet their needs
• Collaborate with internal teams to resolve complex customer problems
• Maintain accurate records of customer interactions and follow-up actions
• Identify opportunities for process improvements to enhance customer satisfaction
• Participate in team meetings and training sessions to improve skills and knowledge
• Handle escalated customer issues with empathy and professionalism

Assist with the maintenance of accurate articles: 

-Supports the uploads of updated macros and other content to multiple platforms: SalesForce, HelpJuice/Knowledge Base, and PandaCare

-Self-starter and able to work independently with minimal supervision

-Able to work on multiple projects while delivering within deadlines

Support articles updates in line with latest SOP releases: 

-Keep abreast of monthly SOP updates and assist Manager to update relevant content accordingly

-Ensure that SOP updates are accurate and uploaded in a timely manner

Liaising with local teams for translations: 

-Monitor content translations, and ensure completion within strict deadlines

Assist Manager with other tasks on an ad hoc basis: 

-Support Manager with ongoing projects on an ad hoc basis

We are looking for an intern to join our operations team. You will be supporting instructions of client deliverables, product coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As an operations intern at NIQ, you create and deliver client outputs in a correct and timely manner.

• Ensures data integrity during data processing.
• Verify the accuracy and validity of data processed.
• Assist to resolve and check any quality issues raised by supervisors/clients.
• Maintain positive working relationships and open communication with across relevant Operations teams to ensure delivery to client expectations and satisfaction.
• Ensure that the company’s regional and global standards are always adhered to all the times.
• To support any department / team projects / other duties as and when deemed necessary
• Team will receiving the FMCG product data from the retailer itself
• Need to clean the FMCG product data - to match our internal system formatting (have different format from retailers)-internally we called ID-Reference Data