Job Responsibities:

• Manage end-to-end project delivery for WSG and Government/SME projects in accordance with contractual obligations and/or tender requirements.
• Develop and maintain detailed project plans, schedules, and resource plans covering kick off meeting deployment, SIT, UAT, and handover to day 2 phases in accordance to requirements
• Coordinate cross-functional teams (engineering, opco, contractors, and partners) to meet project milestones and delivery timeline
• Track progress against baseline schedules/ Gantt Chart and proactively manage dependencies and constraints.
• Identify project risks and implement mitigation plans to minimise impact to cost, scope, and schedule.
• Coordinate and manage vendors and contractors to ensure delivery meets quality, safety, and contractual requirements.
• Prepare the run book to ensure smooth transition to Day 2 or maintenance phase
• Provide weekly/ad hoc project status updates, dashboards, and milestone reports for stakeholders
• Manage contractors during installation of services to ensure the installation works are completed well within stipulated timelines and comply with pre-determined technical specifications and ensure contractors compliance with site safety requirements, including PPE, permits, and site access protocols.
• Any Ad-hoc task assigned

SDM

• Oversee end-to-end service delivery for assigned projects, ensuring services are delivered in accordance with contract terms, KPIs, and SLAs.
• Manage project issues, escalations, and root cause analysis in a structured and auditable manner and maintain strong working relationships with stakeholders
• Control scope changes through formal change requests, impact assessments, and approvals
• Maintain accurate project cadence documentation including meeting minutes, risk logs, issue logs, and change records on weekly/monthly basis
• Prepare documentation for audits, inspections, and governance reviews.
• Ensure deliverables meet acceptance criteria prior to take over to support service delivery.
• Recommend improvements to project delivery processes, tools, and templates.
• Monitor service performance and implement corrective actions to address service gaps or operational risks.
• Any Ad-hoc task assigned

Job Requirements

• Degree in Computing Science/Engineering, Information Technology/Business
• PMP certification would be an added advantage
• Minimum 4 years of project management experience
• Good knowledge of cabling infrastructure, internet networks, routers and switches
• Excellent interpersonal, presentation and project management skills
• Able to work independently with minimal supervision

Our esteemed client in the Engineering industry is seeking a Maintenance Manager to join their dynamic team:

• Employment Type: Permanent
• Position: Maintenance Manager
• Location: Islandwide (HQ is in Mandai)
• Working Hours: 5.5 days, office hours
• Salary Package: Basic + Bonus

Job Responsibilities:

• Oversee preventive and corrective maintenance for all motorized access equipment and hoists across active construction sites.
• Ensure all machinery meets MOM, BCA, and WSH standards; coordinate with Professional Engineers (PE) and Authorized Examiners (AE) for mandatory equipment testing and certifications.
• Lead rapid troubleshooting of mechanicaland electrical faults on-site to minimize equipment downtime for clients.
• Manage and deploy a team of technicians, electricians, and site mechanics while enforcing strict safety protocols.
• Manage spare parts inventory, monitor maintenance expenditures, and maintain accurate equipment logs.

Job Requirements:

• At least a Diploma in Mechanical, Electrical Engineering, or equivalent.
• Minimum 5 years of engineering maintenance experience in the Singapore construction or heavy lifting/ equipment rental industry.
• Direct experience with Gondolas, MCWPs, PM Hoists, gearboxes, and electrical control panels is highly preferred.
• Possess a valid Class 3 driving license.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

Key responsibilities

• Responsible for test and measurement businesses in the assigned territory.
• Formulate and implement market segments & territory sales plan to achieve growth targets.
• Derive and execute action plans to develop new markets and penetrate accounts.
• Establish strategic partnerships with government organizations, research institutions, universities, and key accounts.
• Coordinate with business units and marketing teams in new product launches and pursue opportunities in emerging technologies.
• Drive continuous improvement in the selling process such as planning, forecasting and productivity.
• Collaborate closely with cross-functional teams to deliver sales objectives.

Job Requirements

(education or experience and skills required to be able to perform this job)

• Degree in Electronic/Electrical Engineering or equivalent.
• Preferably 2-3 years of technical sales/application experience in the test and measurement industries.
• Highly-motivated and success-driven.
• Strong communication and interpersonal skills.
• Strong time management, problem-solving and analytical skills.
• Exercises strong initiatives, assumes ownership and ability to perform under significant pressure.
• Possess a valid driving license with own vehicle.
• Candidates in technical roles / Fresh Graduates with strong aptitude for sales are welcome to apply.

We are seeking an experienced Project Manager to lead AI-driven workplace productivity transformation initiatives. The ideal candidate will have hands-on expertise with Microsoft Copilot deployments and enterprise change management within the banking sector, ensuring successful adoption, governance, and measurable business outcomes.

Job Responsibilities

• Lead AI transformation initiatives focused on workplace productivity and enterprise adoption
• Manage Microsoft Copilot deployments including implementation, governance, and change management strategies
• Drive stakeholder engagement across senior leaders, cross-functional teams, and vendors
• Oversee project planning, risk management, and reporting to ensure delivery excellence
• Ensure compliance with security, regulatory, and governance frameworks in banking environments
• Promote user adoption through effective communication, training, and productivity enablement

Job Requirements

• Degree in Computer Science, Information Technology, Engineering, Business, or a related discipline
• 6+ years of Project Management experience in Banking/Financial Services
• Experience managing Microsoft Copilot implementation, adoption, governance, and business transformation initiatives
• Excellent understanding of Generative AI, M365 ecosystem, security, compliance, and user adoption strategies
• Proven experience managing cross-functional teams, vendors, and senior stakeholders
• Solid project planning, risk management, and reporting capabilities
• Excellent communication and stakeholder engagement skills

Interested candidates may send in their resume and cover letter directly to hibah.bakhtavar@manpower.com.sg

Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

Responsibilities:

The Account Manager will be responsible for managing key accounts and developing key accounts in Singapore. The key measure of success is the achievement of revenue targets.

• Able to hunt for new customers and leads, build an effective pipeline and identify opportunities that are profitable
• Prioritizing House accounts and establishing strong contact with existing customers
• To manage customer relationships, respond promptly to customer, to keep promises to customers, and to manage customer expectations
• Create enterprise sales proposals and make presentations to customers
• Drive the entire sales process from targeting accounts, identifying solutions and to closing the sale
• Coordinating with Technical, Operations, Finance and Products departments
• Working towards Key Performance Index
• Provide analysis and reporting support for sales, orders, forecast and pipeline to support the goals and objectives of the business.
• Develop relationships with key partners for the growth of our products within their markets

Requirements:

• Preferably a graduate with IT Computer Science Diploma and Above
• Preferably with more than 1 years of works experience as Sales Account Manager
• Candidate with less experience can be considered for Sales Account Executive position

Company Overview:

Argentra was founded in 2001 with a core focus on Information Security. A key achievement was winning a contract to develop and implement a custom data security application for the Defence industry. Our commercial clients benefit from our experience in high security environments. Argentra’s technical experts also provide technical consultation and support to other system integrators who require our specialised technical skills.

At Argentra, we put our customer’s interest first by understanding your problems, suggesting the solutions that you need. We won’t sell you what you don’t need. As a specialist engineering company, we have years of experience in developing custom security software, security risk consulting. Large System Integrators, Software Principals and Distributors engage Argentra to support their projects because our of specialist skills. For certain skills in Information Security, we may be the only expert provider of the skill set in Singapore.

Argentra is certified and has expert skills in different brands of IT Security Solutions which enable us to give good advice and recommendations to our clients. Our practical real-world experience enables us to deliver difficult security projects on time and on budget. We have the practical real-world experience to provide our clients with expert advice

Interested and qualified applicants for the above position, please submit comprehensive resumes stating current & expected salary to:

Argentra Solutions Pte Ltd

Email: hr@argentra.com

* Only short-listed candidates will be notified for interviews
* No phone calls regarding the positions will be entertained, please send in your applications via email/post

Job Scope:

• Develop and execute effective sales strategies to meet or exceed revenue targets.
• Encourage and motivate the sales team to upsell grooming services, retail products, and special promotions.
• Monitor and analyze sales performance, identifying opportunities for growth.
• Foster a customer-centric environment by ensuring all interactions prioritize exceptional service.
• Resolve customer inquiries, complaints, or issues promptly and professionally.
• Train and supervise staff to provide knowledgeable assistance regarding grooming services and products.
• Oversee inventory levels, ensuring adequate stock of grooming supplies, pet accessories, and retail products.
• Implement inventory control measures to minimize losses and optimize product turnover.
• Train, and supervise a team of sales associates, ensuring they are knowledgeable about products and services.
• Conduct regular team meetings to communicate sales targets, promotions, and new product information.
• Provide coaching and performance feedback to enhance individual and team performance.
• Ensure the shop is well-organized, clean, and adheres to health and safety regulations.
• Collaborate with grooming and administrative teams to streamline operational processes.
• Manage opening and closing procedures, including cash handling and security protocols.
• Work closely with the marketing department to implement and promote special offers, events, and loyalty programs.

Job Requirement:

• Bachelor of Degree in Marketing or a related field
• Possess working experience of marketing, customer services, or operation management.
• Familiarity with various grooming tools and techniques.
• Ability to handle and groom pets of different breeds, sizes, and temperaments.
• Passion for animals and their well-being.
• Strong negotiation and communication skills
• Analytical and problem-solving abilities
• Attention to detail and accuracy in record-keeping
• Ability to adapt to changing market conditions and organizational needs
• Willingness to stay updated on industry trends and best practices
• Ability to work collaboratively with cross-functional teams
• Effective communication and interpersonal skills
• Ensure compliance with relevant laws and regulations.
• Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously
• Required to work on weekend and public holidays
• Attendto emergency call beyond working hours when required
• 6 working days per week

Phillip Investor Centre is a one-stop financial hub. We offer holistic financial solutions, which includes global stocks trading as well as wealth management advisory service. We are strategically located in neighbourhoods around Singapore to provide convenience to clients. We are looking for positive, results-oriented, and adaptable individuals to join our Phillip Family.

Our Opportunity:

Phillip Investor Centre is the branch network of PhillipCapital Group and is primarily responsible for helping individuals and families with their financial investment needs, be it wealth accumulation or protection. Phillip Investor Centre has the solution for everyone.

Building strong, personal relationships with our clients is a key component to our Partnership in Finance.

Our Investment Consultant/Relationship Manager will pursue this mission through:

• Connecting with clients and placing clients’ interest first.
• Delivering unparalleled quality in service
• Presenting clients with our wide array of financial services and products.

What you'll do:

You will acquire, build and manage a relationship practice made of both new and existing clients, focusing on:

• Client Acquisition and Retention
• Asset Growth and Protection
• Provision of client focused solutions

Typical daily activities include:

• Proactively participate in business development/client acquisition activities.
• Reviewing prospect/client portfolios.
• Propose needs-based solutions to prospects/ clients.
• Attending and responding to customer queries professionally (in person and via phone)

Our Incentive program rewards both your effort in client acquisition and retention. Incentive begins with your first closure. We value integrity, open communication, and relentless focus on the client.

What you need to have:

• A Diploma/Degree, preferably in Business, Banking & Finance, or Engineering
• Applicants with at least 2 years of progressive career track record of sales experience in financial services Industry will be considered for Relationship Manager position.
• Applicants who are new-to-financial industry who possess positive attitude and aptitude will be considered.
• Financial Advisory experience and accreditation in CMFAS M5, M6, M8, M9 & HI is an advantage.
• An initiator and team player.
• Good communication skills.

We are looking for a Business Development Manager (Sales) to be part of our team. The Business Development Manager will be supported with inbound leads and have the opportunity to work with the #1 Digital Marketing Agency in Singapore.

Rewards:

• Extremely high commission structure
• Medical and insurance coverage
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Work alongside with an award-winning team (Winner of Search Marketing Agency of the Year 2022 & Lead Generation Agency of the Year 2022)
• A super fun and dynamic company culture
• Work from home available

Responsibilities:

• Develop digital marketing strategies and solutions across a broad range of digital marketing channels (SEO, SEM, Social Media, YouTube & Display) that meet our prospective clients’ needs
• Communicating with the clients and internal team in the development of the overall digital marketing strategy
• Conduct sales presentations to a range of prospective clients
• Build rapport with the business community through participation in related business associations
• Prospecting new leads and converting them to clients
• Build strong relationships with prospective clients
• Support account managers to service the clients
• Responding to clients' emails and calls
• Assisting in inbound calls to ensure prospective clients' sales inquiries are answered
• Making outbound calls to secure appointments and sales closure
• Prepare sales forecasts and report regularly
• Meet or exceed sales objectives assigned

Requirements:

• STRICTLY Singaporean or PR holder only
• Knowledge of Digital Marketing (SEO, PPC, SMA) is preferred
• Minimum 1 year experience in sales related position
• Fluent in written and spoken English
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude
• Able to carry and protect company branding at all times
• Able to work independently
  

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora, and UOB, we are the winner of Search Marketing Agency of the Year 2022. We are also the winner of Lead Generation Agency of the Year 2022.

With an ongoing expansion plan, we want to gather the best talent in Singapore and bring Impossible Marketing globally. This means that you get to speak to some of the biggest brand representatives in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore that takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

We are seeking a talented and dedicated Client Success Manager (Paid Ads) to manage and optimize both Google Ads (PPC) and Social Media Marketing (SMM). This role combines data-driven strategy and creative execution, helping brands build a powerful online presence across key social platforms, including Google Ads, Facebook, Instagram, TikTok, and LinkedIn. As a core team member, you’ll oversee all aspects of our clients’ paid ad campaigns, from initial planning to ongoing optimization. Join us and work with some of Singapore's leading brands, driving real impact and growth.

Why Join Us?

• Flexible Work: Enjoy the option to work from home.
• Comprehensive Benefits: Medical and insurance coverage.
• Professional Growth: Yearly pay increments and access to both internal and external courses.
• Extra Leave: Gain an additional 2 days of annual leave each year.
• Award-Winning Team: Be part of an agency chosen by brands like Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora, and UOB, recognized as the Search Marketing and Lead Generation Agency of the Year.
• Career Impact: Work on high-profile brand campaigns across Singapore and Asia as part of our exciting expansion.
• Corporate Social Responsibility: As one of the few digital agencies in Singapore dedicated to CSR, our “Project KATE” initiative has supported multiple charities and underserved communities since 2015.

Social Media Marketing (SMM) Responsibilities:

• Campaign Creation & Strategy: Develop and execute integrated social media campaigns across platforms like Facebook, Instagram, TikTok, and LinkedIn, including budget planning and content ideation.
• Content Strategy: Plan and distribute engaging content in various formats, ensuring alignment with each brand’s voice and objectives.
• Audience Insights & Optimization: Collect and analyze audience data to create comprehensive reports, refining future campaigns based on specific KPIs.
• Brand Consistency: Ensure cohesive messaging across all social platforms by collaborating with internal teams and external partners.
• Competitive Research: Monitor competing brands and stay informed about social media trends and tools to ensure we remain industry leaders.
• Performance Reporting: Regularly update clients and team members on campaign progress, providing data-driven recommendations to optimize performance.

Google Ads (PPC) Responsibilities:

• Keyword Research & Optimization: Conduct thorough keyword research, create compelling ad copy, and optimize bidding strategies, conversion rates, and calls to action to drive campaign success.
• End-to-End Management: Lead the planning, execution, and management of PPC campaigns, ensuring that goals and timelines are met.
• Data Analysis & Tracking: Perform data analysis using tools like Google Tag Manager and Google Analytics, providing insights and actionable recommendations to enhance performance.
• Monitoring & Reporting: Monitor keyword costs, split testing, landing page effectiveness, and cost per conversion to continually improve campaign outcomes. Provide monthly reports with data-driven insights and strategic recommendations.

Additional:

• Client Communication: Serve as the primary client contact, managing emails, calls, and online meetings to provide regular updates on strategy and campaign progress.
• CRM Updates: Regularly update the company CRM system with campaign progress, client communications, and relevant data.
• Collaboration & Best Practices: Collaborate and communicate effectively with team members, sharing paid media best practices and advising on client campaign improvements.
• Industry Awareness: Stay up-to-date with industry news, trends, and best practices to continuously improve campaign outcomes.

Requirements:

• Eligibility: Singaporeans or PR holders only.
• Experience: Relevant experience in a Paid Ads-related role is preferred.
• Skills: Exceptional client management and communication skills; proficient in written and spoken English.
• Attributes: Proactive, responsible, resourceful, with a positive and team-oriented mindset.

Join us and make a direct impact on prominent brand campaigns while building your career in a growth-oriented and socially responsible company!

Roles Description:

The role will be a Client Success Manager. The Client Success Manager will be handling our clients' Digital Marketing campaigns. He or she is also expected to manage our clients and optimise their campaigns in line with best practices.

Specific Responsibilities:

The main responsibilities of the role are to conceptualise, set up, optimise the performance of the digital marketing accounts, and update clients regarding the campaign performance.

Competencies:

The Client Success Manager will have an in-depth understanding of Digital Marketing and also gain confidence in client management. He or She will be able to set up and run the campaigns independently. In addition, he or she would analyse data to optimise campaign performance.

Rewards:

• High Basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Work alongside an award-winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home available

Probation Period:

This position includes a 6-month probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora, and UOB, we are the winner of Search Marketing Agency of the Year 2022. We are also the winner of Lead Generation Agency of the Year 2022.

With an ongoing expansion plan, we want to gather the best talent in Singapore and bring Impossible Marketing globally. This means that you get to speak to some of the biggest brand representatives in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore that takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

About Akkodis

Akkodis is a global leader in the engineering and R&D market, leveraging the power of connected data to accelerate innovation and digital transformation. With a shared passion for technology and talent, more than 50,000 engineers and digital experts deliver deep cross-sector expertise across 30 countries throughout North America, EMEA, and APAC.

Akkodis combines broad industry experience with strong capabilities across key technology domains, including mobility, software and technology services, robotics, testing, simulations, cybersecurity, artificial intelligence, and data analytics.

As part of The Adecco Group, Akkodis brings together the strengths of AKKA and Modis to help organizations innovate, transform, and shape the future.

About the Program

We are seeking a highly organized and proactive Project Manager to support the deployment of an innovative Autonomous Inspection Robotics Program.

This initiative focuses on introducing robotic solutions to automate repetitive inspection activities, improve traceability, enhance operational efficiency, and reduce the risk of missed defects in mission-critical environments.

The program has already progressed beyond the conceptual stage, with active deployments and pilot activities underway. Success in this role will be measured by effective execution, stakeholder adoption, and seamless integration into operational environments.

Key Responsibilities

Financial Management

• Maintain accurate and reliable budget dashboards to monitor program expenditure.

• Track actual costs against forecasts and identify potential overruns.

• Escalate budget risks and financial concerns proactively to leadership teams.

• Support financial reporting, forecasting, and budget planning activities.

Governance & Program Coordination

• Establish and facilitate effective governance structures and meetings.

• Define and maintain RACI frameworks to ensure clear ownership and accountability.

• Track decisions, actions, and follow-ups to drive timely execution.

• Ensure governance remains efficient, focused, and outcome-oriented.

Stakeholder Communication

• Develop and tailor communications for a broad range of stakeholders, including operational teams, suppliers, finance teams, and senior leadership.

• Provide clear, concise, and actionable status updates that support informed decision-making.

• Facilitate alignment and engagement across diverse stakeholder groups.

Planning & Scheduling

• Maintain integrated project plans, including milestones, deliverables, dependencies, and ownership.

• Monitor critical paths and proactively manage schedule deviations.

• Coordinate activities across multiple workstreams to ensure timely delivery.

Risk & Dependency Management

• Identify, assess, and mitigate program risks before they impact delivery.

• Manage interdependencies across engineering, operations, IT, suppliers, and other functional teams.

• Drive issue resolution and contingency planning.

Supplier & Vendor Management

• Monitor supplier deliverables against agreed commitments and timelines.

• Support contract tracking and vendor coordination activities.

• Ensure effective collaboration and alignment between internal teams and external partners.

Requirements

Experience

• Proven experience as a Project Manager, Program Manager, or PMO within complex programs involving industrial operations, digital transformation, automation, or technology deployment.

• Demonstrated experience managing cross-functional initiatives involving multiple stakeholders.

• Strong track record in budget management, forecasting, and financial oversight.

• Experience in governance, planning, and risk management practices.

• Comfortable working alongside technical teams and understanding technology-related concepts without being directly responsible for engineering delivery.

• Experience working with suppliers and managing external dependencies.

Skills & Competencies

• Strong analytical and financial acumen, with the confidence to challenge assumptions and identify discrepancies.

• Excellent organizational and coordination skills.

• Strong communication and stakeholder management capabilities, with the ability to engage audiences ranging from operational teams to senior executives.

• Ability to simplify ambiguity and translate broad objectives into structured workstreams and actionable plans.

• Proactive, solution-oriented, and comfortable operating in fast-paced environments with evolving priorities.

Technical Proficiency

• Advanced proficiency in Microsoft Excel and PowerPoint.

• Experience using collaborative project management tools such as Notion or equivalent platforms.

• Familiarity with modern productivity and AI-enabled tools to improve efficiency and communication.

• Knowledge of project planning and reporting methodologies.

Preferred Background

Exposure to any of the following domains would be advantageous:

• Robotics and automation programs

• Industrial operations and asset-intensive environments

• Digital transformation initiatives

• Data and IT-enabled projects

• Operational technology deployments

Why Join Us?

This is an exciting opportunity to play a pivotal role in delivering an innovative robotics initiative with real operational impact. You will work with diverse stakeholders, drive meaningful outcomes, and contribute to the successful deployment of next-generation technologies in mission-critical environments.

If you enjoy bringing structure to complexity, influencing stakeholders, and turning ambitious ideas into successful execution, we'd love to hear from you.

We are looking for candidates who can join as soon as possible-Candidates with shorter notice periods or immediate availability will be highly preferred

Please click on the "Apply Here" button to submit your application directly, or email your resume to:

Susmita Sahu
HR People & Client Services Lead

We are looking for an SEO Account Manager who will take personal responsibility for the success of new and existing clients' SEO campaigns. In this role, you will be accountable for all aspects of clients' SEO strategies, including keyword research, SEO audits, competitor analysis, on-page and off-page optimization, and tracking keyword performance. You’ll play a vital role in enhancing our clients' online visibility and driving organic traffic to their websites.

Why Join Us?

• Flexible Work: Enjoy the option to work from home.
• Comprehensive Benefits: Medical and insurance coverage.
• Professional Growth: Yearly pay increments and access to both internal and external courses.
• Extra Leave: Gain an additional 2 days of annual leave each year.
• Award-Winning Team: Be part of an agency chosen by brands like Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora, and UOB, recognized as the Search Marketing and Lead Generation Agency of the Year.
• Career Impact: Manage high-profile brand campaigns across Singapore and Asia as part of our exciting expansion.
• Corporate Social Responsibility: As one of the few digital agencies in Singapore dedicated to CSR, our “Project KATE” initiative has supported multiple charities and underserved communities since 2015.

Key Responsibilities:

• SEO Campaign Management: Take ownership of keyword research, SEO audits, competitor analysis, and implement both on-page and off-page optimization strategies.
• Performance Tracking: Monitor and analyze keyword performance, providing insights and recommendations for improvement.
• Content Collaboration: Work closely with the Content Strategist and Sales Team to ensure alignment in strategy and execution.
• Reporting: Generate regular reports detailing campaign performance, along with actionable recommendations to enhance SEO strategies.
• Client Communication: Respond to clients' emails and calls, and conduct online meetings to provide updates and address their needs.
• CRM Updates: Regularly update the company CRM system with campaign progress, client communications, and relevant data.
• Industry Awareness: Maintain up-to-date knowledge of industry news and changes to SEO best practices.
• Data Analysis: Familiarity with tools like Google Analytics and Google Search Console will be a significant advantage in this role.

Requirements:

• Eligibility: Singaporeans or PR holders only.
• Experience: Relevant experience in an SEO-related role is preferred.
• Skills: Excellent client management and communication skills; fluent in written and spoken English.
• Attributes: Proactive, hardworking, responsible, and resourceful, with a cheerful disposition and positive attitude.

Probation Period:

This position includes a 6-month probationary period to assess mutual compatibility within the job role.

Join us in making a direct impact on our clients' success while advancing your career in a growth-oriented and socially responsible company!

About EMA Travel

EMA Travel is EMAGlobal’s new B2B travel concierge platform, integrating corporate travel booking with EMA’s existing medical assistance, security response, and JourneyShield insurance infrastructure. We serve corporate clients, premium travelers, and institutional accounts who need more than a ticket — they need a protected journey.

This is a founding operational hire. You will build and own the travel agency operating engine that allows Chiron to scale, while EMA’s 24/7 assistance centres in Malaysia handle medical and security case operations.

The Role

We are looking for an experienced Travel Agency Operations Manager to lead day-to-day booking operations, vendor relationships, and service delivery for EMA's corporate and premium clients.

This is not a call centre or case management role — those functions sit with EMA’s existing assistance centres in Malaysia. This role is focused on the travel agency side of the business: ticketing, GDS operations, supplier relationships, booking quality, and client servicing standards.

You will be the operational back bone that turns EMA Travel from a concept into a functioning, professional travel agency — and you’ll work closely with the founder to shape processes from day one.

Key Responsibilities

Travel Agency Operations

•    Own end-to-end booking operations: flights, hotels, ground transport, and ancillary services

•    Manage GDS systems and ticketing infrastructure (e.g. Amadeus, Sabre, or Galileo)

•    Ensure booking accuracy, fare optimisation, and adherence to corporate travel policies

•    Establish and maintain SOPs for booking, rebooking, cancellations, and refunds

Vendor& Supplier Management

•    Negotiate and manage relationships with airlines, hotels, ground transport providers, and consolidators

•    Source competitive net fares and corporate rates to protect margin

•    Manage relationships with the GDS provider and any travel technology vendors

Client Service Delivery

•    Define and uphold service standards for corporate and premium clients

•    Act as the operational escalation point for booking-related client issues

•    Work with the founder on onboarding new corporate accounts operationally (travel policies, billing setup, reporting)

Cross-Functional Coordination with EMA Malaysia Assistance Centres

•    Build the operating handoff between travel bookings and EMA’s 24/7 assistance/case management teams in Malaysia

•    Ensure Journey Shield insurance is correctly attached and documented on every booking

•    Define clear escalation protocols for when a travel disruption becomes a medical or security case

Process& Systems Build

•    Design booking workflows, quality controls, and reporting dashboards from scratch

•    Recommend and help implement any travel booking tools or platforms needed to scale

•    Track key operational metrics: booking volume, insurance attachment rate, error rates, turnaround times

Compliance& Licensing

•    Ensure the agency operates in compliance with IATA/travel agency licensing requirements

•    Maintain accurate financial and booking records for audit and reporting purposes

Requirements

Essential

•    Minimum 5+ years’ experience in travel agency operations, with demonstrated experience managing a travel agency or a travel agency operations team (not just working within one)

•    Strong working knowledge of GDS systems (Amadeus, Sabre, Galileo, or equivalent)

•    Proven experience managing airline, hotel, and ground transport supplier relationships

•    Experience with corporate/B2B travel accounts, not purely leisure/retail

•    Strong understanding of travel agency licensing, IATA accreditation, and ticketing compliance

•    Comfortable operating in a lean, founder- led start up environment — building processes from scratch rather than inheriting them

Preferred

•    Experience integrating travel insurance products into booking workflows

•    Prior exposure to corporate duty-of-care, travel risk management, or medical/security assistance services

•    Experience working with or alongside a call center /24/7 operations team

•    Regional experience across Singapore, Malaysia, or wider Southeast Asia

Personal Attributes

•    Builder mentality — energised by setting up something new, not just running something established

•    High attention to detail; travel bookings and insurance attachment leave no room for error

•    Strong vendor negotiation instincts and commercial awareness of margin

•    Comfortable working cross-functionally with medical/security operations teams who are not travel specialists

What Success Looks Like (First 6Months)

•    Booking operations, SOPs, and quality controls fully documented and running

•    Clear, tested handoff process between EMA bookings and EMA Malaysia assistance centres

•    100% Journey Shield insurance attachment rate on eligible bookings

•    First 3–5 pilot corporate accounts onboarded and serviced to a professional standard

•    Supplier/vendor agreements in place for core airlines, hotels, and ground transport

Why Join EMA GLOBAL

•    Ground-floor opportunity to build the operating back bone of a new, well-capitalised venture

•    Backed by EMA Global’s 20+ years of medical and security assistance infrastructure across 140+ countries

•    Direct line to the founder — high ownership, high visibility, real influence on how the business is built

•    Clear path to growing into a larger operations leadership role as EMA scales regionally

• Assist the Operation Manager to ensure smooth daily operations of store
• Manage and lead a team of nail technician and customer service officer
• Responsible for achieveing optimal sales
• Oversees outlet stocks inventory and control
• Recommend suitable products and treatments to customers.
• Build and establish good rapport with customers.
• Cooperative with management to roll out promotion, package, event, etc

Requirement:

• At least 3 year in nail & beauty service industry
• well-groomed
• Positive attitude, persuasive, ambitious, agressive, sales-driven
• Excellent interpersonal skills and service orientated
• Excellent leadership skills to lead and motivate staff
• Able to speak English and Mandarin is an advantage to liaise with Mandarin speaking associates
• Able to work in a fast-paces environment

Responsibilities

• Develop and implement operational policies and procedures to ensure efficient daily operations
• Manage day-to-day operations, leading the operations team and department to achieve strategic goals
• Ensure organizational processes comply with legal regulations and industry standards
• Uphold and enforce health and safety guidelines across all operational activities
• Monitor employee and team performance by providing coaching, training, and constructive feedback to drive improvement
• Manage budgets, forecast financial needs, and allocate resources effectively to meet organizational objectives
• Collaborate cross-departmentally to align operational activities with company goals
• Cultivate and maintain strong relationships with vendors and suppliers to support business needs
• Negotiate contracts with suppliers and vendors to secure favorable pricing and terms
• Optimize business travel processes by securing corporate rates, automating expense reports, and ensuring compliance
• Implement quality assurance measures for products and services, monitoring production KPIs to maintain standards
• Enhance customer service quality to improve satisfaction and loyalty
• Analyze operational data to identify opportunities for process improvements and cost savings
• Manage supply chain processes including inventory, production, sales, and sourcing to ensure smooth operations
• Optimize workflows and processes to increase efficiency and reduce costs
• Monitor manufacturing processes to ensure production of high-quality products
• Oversee staffing plans, recruitment, and training to build a capable operations team
• Report regularly on operational efficiency and quality standards to senior management
• Foster innovation and productivity by facilitating effective communication across teams
• Stay updated on industry trends and best practices to continuously improve operations
• Integrate new technologies and business processes to enhance operational performance
• Maintain service operations to ensure long-term sustainability
• Develop and lead conflict-resolution programs to manage and resolve workplace conflicts effectively