Total 5 Fresh/Entry Level job vacancies in Penang

Job Responsibilities 工作内容

• Handle Delivery Orders (DO) & invoices etc

处理送货单及发票

• Data entry and record keeping

数据输入与资料整理

• Communicate with customers

与客户沟通联系

• Provide customer service support

提供客户服务支持

• Monthly Inventory Reconciliation 库存核对

Requirements 任职要求

• Basic accounting knowledge preferred

具备基本会计知识优先

• Basic computer skills (Microsoft Office)

会基本电脑操作（如 Microsoft Office）

• Responsible, detail-oriented

做事细心、有责任感

• Able to communicate with customers

不怕与客户沟通

Perks & Benefits

• Regular team activities
• Personal leave
• Personal development opportunities

Job Description:

We are looking for a dedicated and proactive Online Customer Care to join our team, and we encourage fresh graduates to apply. The ideal candidate will provide timely and professional support to customers and vendors on our online marketplace platform through email, chat, and social media. Responsibilities include addressing inquiries related to product listings, transactions, and platform usage, assisting with order tracking and issue resolution, supporting vendors with registration and store setup, and utilizing IT skills to troubleshoot technical issues. Join us to contribute to a positive customer experience and drive overall platform success.

Fresh graduates are also encouraged to apply.

Job Responsibilities:

• Provide timely and professional support to customers / vendors on the online marketplace platform through various channels, including email, chat, and social media.
• Address customer / vendor inquiries related to product listings, transactions, and general platform usage, ensuring a positive customer experience.
• Assist customers / vendors with order tracking, returns, and issue resolution, demonstrating a thorough understanding of the online marketplace's policies and procedures.
• Support vendors in the registration, verification, and store setup processes, including tasks such as product upload, shipping arrangements, and more..
• Utilize IT skills to navigate the online marketplace platform, troubleshoot technical issues, and guide customers / vendors through online processes.
• Collaborate with the IT team to escalate and resolve technical issues impacting customer / vendor interactions on the online platform.
• Maintain accurate and comprehensive customer / vendor records within the platform's system, documenting interactions and resolutions effectively.
• Stay informed about updates to the online marketplace, promotional activities, and policies to provide accurate information to customers / vendors.
• Collaborate with cross-functional teams, including sales, logistics, finance and technical support, to address customer / vendor needs and contribute to overall customer / vendor satisfaction.
• Proactively identify opportunities for process improvement on the online marketplace platform and provide constructive feedback.
• Adhere to established service level agreements (SLAs) to ensure the efficient resolution of customer / vendor inquiries and issues.
• Be able to handle multitasking or challenge job. handle various tasks beyond customer care, including responsibilities in sales, process flow, system testing, etc.

Job Requirements:

• Bachelor’s degree in any relevant field or equivalent work experience. (Fresh graduates are encouraged to apply.)
• Background in Information Technology or related fields is an added advantage.
• Good communication skills in Chinese, English, or Malay (written and verbal) to support a diverse customer base.
• Willingness to learn with strong problem-solving skills and ability to handle and resolve customer issues independently.
• Basic familiarity with CRM tools and IT systems is an advantage (training will be provided).
• Ability and interest to learn and navigate online marketplace platforms.
• Passion for delivering good customer service and a positive attitude towards exceeding customer expectations.
• Familiarity with online communication tools, social media platforms, or customer support tools is an added advantage.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

TANGGUNGJAWAB KERJA:

• Mengisi proses penentukuran, data dan menyediakan laporan seperti yang diperlukan.
• Bekerjasama dengan bahagian teknikal untuk melayani pelanggan.
• Memantau dan mengawal semua status pesanan pelanggan seperti penghantaran dan sebarang keperluan lain dipenuhi.
• Pantau kesahihan dokumen, semak tarikh dan mulakan kemas kini apabila diperlukan.

KEPERLUAN PEKERJAAN:

• Calon mesti memiliki sekurang-kurangnya Sijil Profesional, Diploma, Diploma Lanjutan/Tinggi/Siswazah atau Ijazah Sarjana Muda dalam mana-mana disiplin.
• Required language (s): English, Bahasa Malaysia.
• Mahir dalam MS Excel, Outlook, Word.
• Pengalaman bekerja dalam bidang berkaitan adalah satu kelebihan tambahan.
• Mampu bekerja dalam pasukan, bebas dan berusaha untuk penambahbaikan yang berterusan.
• Graduan baru sangat digalakkan untuk memohon.

Mengapa Sertai Kami?

• Pakej gaji yang kompetitif dengan peluang untuk pertumbuhan kerjaya.
• Graduan baru dialu-alukan – latihan dan bimbingan yang komprehensif akan disediakan.
• Dapatkan pengalaman langsung dalam pentadbiran teknikal, kawalan dokumen dan penyelarasan pelanggan.
• Bekerja dalam persekitaran pasukan yang saling menyokong dan bekerjasama.
• Membangunkan kemahiran berharga dalam dokumentasi, proses penentukuran, pelaporan dan pengurusan ERP/pesanan.
• Pendedahan kepada kerja-kerja dengan jabatan dan pelanggan pelbagai fungsi.
• Peluang untuk belajar dan berkembang dalam syarikat pembuatan yang stabil dan berkembang.

JOB RESPONSIBILITIES:

• Filling calibration process, data and prepare report as required.
• Cooperate with the technical department to serve customers.
• Monitor and control all customers order status such as delivery and any other requirement are met.
• Monitor document validity, review dates, and initiate updates when required.

JOB REQUIREMENT:

• Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma or Bachelor’s Degree in any discipline.
• Required language (s): English, Bahasa Malaysia.
• Competent in MS Excel, Outlook, Word.
• Working experience in the related field is an added advantage.
• Able to work in a team, independently and drive for continuous improvement.
• Fresh graduates are strongly encouraged to apply.

Why Join Us?

• Competitive salary package with opportunities for career growth.
• Fresh graduates are welcome – comprehensive training and guidance will be provided.
• Gain hands-on experience in technical administration, document control, and customer coordination.
• Work in a supportive and collaborative team environment.
• Develop valuable skills in documentation, calibration processes, reporting, and ERP/order management.
• Exposure to working with cross-functional departments and customers.
• Opportunities to learn and grow within a stable and expanding manufacturing company.

工作職責：

• 依要求填寫校準流程表、數據並準備報告。
• 與技術部門合作，為客戶提供服務。
• 監控和控制所有客戶訂單狀態，例如交貨情況以及其他任何要求是否已滿足。
• 監控文件有效期，審核日期，並在需要時發起更新。

工作要求：

• 候選人必須至少擁有專業證書、文憑、高級/高等/研究生文憑或任何專業的學士學位。
• 所需語言：英語、馬來語。
• 熟練使用微軟Excel、Outlook和Word。
• 具有相關領域的工作經驗者優先考慮。
• 能夠團隊合作，也能獨立工作，積極追求持續改善。
• 我們強烈鼓勵應屆畢業生申請。

為什麼要加入我們？

• 提供具競爭力的薪資待遇和職涯發展機會。
• 歡迎應屆畢業生－我們將提供全面的培訓和指導。
• 獲得技術管理、文件控制和客戶協調方面的實務經驗。
• 在互助協作的團隊環境中工作。
• 培養文件編制、校準流程、報告撰寫和 ERP/訂單管理方面的寶貴技能。
• 有機會與跨部門部門和客戶合作。
• 在穩定且不斷發展的製造企業中，您將有機會學習和成長。