Total 9 tech support job vacancies in D26 Springleaf, Upper Thomson

Main Duties and Responsibilities:

The Guest Support Supervisor is responsible for ensuring smooth reservation processes, providing exceptional guest service, and supporting the front office team in maintaining operational efficiency. This role involves call center operations, handling bookings, coordinating with internal departments, managing guest requests, and ensuring all reservation activities comply with the hotel's standards and policies.

Key Responsibilities:

• Manage daily reservations, ensuring accuracy and timely confirmation of bookings.
• Assist guests with inquiries regarding hotel facilities, services, booking notifications cancellations, and special requests in a professional and courteous manner.
• Coordinate with Front Office, Housekeeping, and other departments to ensure guest requirements are met.
• Maintain accurate guest records, reservation logs, and related documentation in the system.
• Monitor room availability and provide reports on occupancy, bookings, and forecasts as needed.
• Handle guest feedback and resolve reservation-related issues promptly and effectively.
• Support audits, system updates, and compliance checks related to reservations and guest data.
• Ensure all reservation processes comply with hotel policies, operational standards, and regulatory requirements.
• Process reservations by email, telephone, referral or from sales office, travel agents and other hotel departments.
• Enter all room sales booking on a timely basis.
• Ensure that all follow-ups are done promptly and efficiently.
• Ensure all F&B activities align with hotel policies, operational standards, and regulatory requirements.
• Process in-room dining food orders with accuracy and efficiency

Job Requirement:

• Minimum of 2 years relevant experience.
• Basic knowledge in OPMS and all related systems.

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

Responsibilities:

• Conduct preliminary investigations and fact-findingfor student-related incidents.
• Gather statements, compile evidence, and prepareincident reports.
• Communicate investigation updates and outcomes toparents.
• Supervise Behavioural Detention Classes (BDC) andCorrective Work Orders (CWO).
• Monitor student attendance at detention and followup on absentees.
• Support management of students on in-housesuspension or removed from class.
• Coordinate with teachers to ensure learningcontinuity for suspended students.
• Maintain discipline records, data entry, andstudent intervention documentation.
• Prepare discipline statistics and monitor studentreporting channels.
• Review and improve student management processesduring school holidays.
• Maintain strict confidentiality of studentinformation.
• Perform other student management, administrative,and operational duties as assigned

Requirements:

• Minimum 3 years of experience in a uniformedservice (e.g., Police, Prison Service, or equivalent) with exposure toyouth-related case investigations.
• Experience in restorative practices and behaviouralintervention.
• Calm and professional approach when handlingchallenging student situations.
• Strong communication and interpersonal skills.
• Ability to work independently, manage multipletasks, and collaborate effectively in a team environment.
• Proficient in Microsoft Office and GoogleWorkspace/Google collaborative tools.
• Experience in student management, youth engagement,or case management is an advantage.

SJI International Elementary School is seeking a passionate, collaborative, and bilingual Learning Support Teacher to join our vibrant team starting in January 2027. The role involves working with students aged 4 to 12 years through in-class support and individualised pull-out interventions. We require a teacher who has experience supporting learning needs in both English and Chinese. The successful candidate will play a key role in developing and delivering differentiated learning strategies to meet diverse student needs across both languages.

Experience in a similar learning support role is advantageous, and familiarity with inclusive education practices in a bilingual context is highly desirable. The successful candidate will be someone who is able to collaborate closely with colleagues, manage planning time effectively, and show flexibility and creativity. Applicants should respect and appreciate the school’s Catholic Lasallian identity, although they are not required to share the same faith.

Shortlisted candidates will be contacted the week of 13th July 2026 with interviews taking place during the week of 20th July 2026.

Primary Responsibility:

To design and deliver high-quality Learning Support interventions through a dual-language (Chinese/English) model. The primary focus is to identify and address additional learning needs for students in both languages—ensuring a strong foundation in language screening and targeted support to empower all learners to thrive holistically and achieve their full potential within the supportive ethos of SJI International, while upholding the highest standards of safeguarding and student well-being.

Specific Responsibilities:

Teaching and Learning:

• Deliver targeted individual and small-group learning interventions in both English and Chinese to support diverse student needs.
• Collaborate with homeroom and specialist teachers to design, implement, and review Individual Education Plans (IEPs).
• Provide expert guidance to classroom teachers on effective differentiation, scaffolding, and bilingual support strategies
• Create a stimulating, inclusive, and culturally responsive learning environment that features bilingual resources.

Assessment, Recording and Reporting:

• Lead the early identification and screening of learning needs, specifically utilising Chinese diagnostic tools and assessments alongside English standardised frameworks.
• Collect, analyse, and maintain accurate assessment data to monitor student progress and evaluate intervention metrics.
• Keep comprehensive, confidential student records in alignment with school data protection policies.
• Communicate transparently and regularly with parents regarding screening outcomes, IEP targets, and overall progress.

Standards and Quality Assurance:

• Support the strategic goals of the Student Success team and align bilingual support initiatives with the school improvement plan.
• Actively engage in the school's Professional Reflection and Development (PRD) cycle promote continuous personal and professional growth.
• Participate in standardisation and moderation processes to ensure consistency of support across all year groups.

Other Duties and Responsibilities

• Contribute significantly to the service, sport, and activity programmes, demonstrating a commitment to students' holistic growth and building positive relationships beyond the classroom.
• Be an advocate of the school and its decisions during interactions with students, staff, and the community.
• Lead in nurturing a Lasallian Catholic ethos by building upon the legacy and tradition of the school firmly anchored in Faith, Service, Community, Excellence and Respect.
• Maintain good working relationships with colleagues and students.
• Be a role model within the school in terms of professional expertise and conduct and lead by example.
• Treat others fairly and with respect in order to create and maintain a positive school culture.
• Build a collaborative learning culture within the school and manage innovation and change.
• Take on specific tasks related to the day-to-day administration and organisation of the school as requested by the Principal or SLT.

Qualifications and Skills

• Bachelor’s degree in Education, Special Education, or related field; Master’s degree preferred.
• Professional teaching qualification (e.g., PGCE, DipEd).
• Complete fluency in spoken and written Chinese and English.
• Practical experience screening learning needs specifically using Chinese screening tools.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Application Process

All applications for this position strictly to be submitted through Schrole/ APLi only.

The link to our Schrole / APLi page can be found on our Career Page (https://www.sji-international.com.sg/about/careers)

We regret that only shortlisted candidates will be notified.

Job Title: Deskside / VIP SupportEngineer (L2)
Monthly Salary: $6,500 – $8,500 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Provide on-site, walk-up, and white-glove IT support for C-level executives, traders, and other VIP stakeholders
• Troubleshoot and resolve hardware issues on desktops, laptops (Dell, HP, Apple), and peripherals (printers, docking stations, monitors)
• Provide software support for Microsoft 365 applications, corporate applications, and proprietary trading platforms
• Perform hands-on hardware fixes, including component replacement (RAM, SSD, keyboards, screens)
• Set up and configure workstations for new joiners and executive moves
• Maintain inventory of IT assets and manage loaner device pool for VIPs
• Escalate complex issues to L3 support with detailed documentation
• Support town halls and executive meetings with AV setup assistance
• Respond to VIP requests within defined SLAs with a high degree of professionalism
• Document solutions and update knowledge base for future reference

Job Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field
• Minimum 4 years of experience in deskside or VIP support roles in a corporate environment
• Strong knowledge of Windows 10/11, macOS, Microsoft 365, and Active Directory
• Excellent verbal and written communication skills; ability to interact professionally with senior stakeholders
• CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate preferred
• ITIL v4 Foundation certification is an advantage
• Ability to work under pressure in a fast-paced trading floor environment
• Customer-centric mindset with strong problem-solving skills
• Singaporeans and PRs are encouraged to apply.

Job Summary:

The Key Account Customer Sales Support is responsible for supporting end-to-end sales andservice processes for high-value key accounts. This role combines operational coordination, customer relationship management, and cross-functional collaboration to ensure seamless execution of logistics solutions. The incumbent will act as a bridge between sales, operations, and clients, driving customer satisfaction and supporting business growth while maintaining operational efficiency.

Key Responsibilities:

1. Strategic Sales Support & Solution Coordination

• Translate customer requirements into actionable sales support plans and service proposals in collaboration with solutions and operations teams.
• Develop standardized support frameworks for key accounts, ensuring alignment with company profitability and service goals.
• Collaborate with Sales, Product, and Operations teams to identify upsell and cross-sell opportunities for key accounts.
• Conduct feasibility assessments and cost-benefit analyses to support customer solution decisions.

2. Project Implementation &Cross-Functional Coordination

• Oversee the onboarding and implementation process for new key accounts, ensuring timelyand accurate setup of services.
• Coordinate with internal departments (IT, Warehousing, Transportation, Customs, etc.) toresolve customer-specific operational issues.
• Establish service review protocols, escalation procedures, and post-implementationfollow-ups to ensure client satisfaction.

3. Operational Support & Process Improvement

• Support the standardization of operational workflows for key accounts, embedding best practices in order management, shipment tracking, and exception handling.
• Participate in continuous improvement initiatives to reduce response times, improve service accuracy, and enhance account scalability.
• dentify manual or repetitive tasks in customer support processes and recommend automation or system enhancements.

4. Stakeholder & Client Relationship Management

• Act as the primary operational contact for key account customers, addressing inquiries,resolving issues, and managing expectations.
• Support contract and pricing negotiations by providing accurate operational data and service feasibility inputs.
• Manage day-to-day relationships with key accounts, serving as the escalation point for service or execution issues.

Requirements:

• Bachelor's Degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field.
• 5+ years of experience in logistics, supply chain, contract logistics, freight forwarding, or customer sales support.
• Experience in key account management and customer implementation is highly preferred.
• Strong knowledge of warehousing, transportation, freight forwarding, customs, and supply chain operations.
• Ability to coordinate end-to-end logistics support and operational processes for key accounts.
• Strong analytical and problem-solving skills.
• Excellent project coordination and stakeholder management abilities.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong communication and presentation skills.
• Experience supporting regional or multinational key account customers.
• Experience in e-commerce, high-tech, healthcare, retail, or manufacturing supply chains is a plus.

VionData Partners is seeking 1 full-time Operations Support Officer to be deployed to Concord Primary School under a Ministry of Education contract. You will support the school’s daily operations, including cleanliness, logistics, and general maintenance tasks. This role requires physical fitness, reliability, and prior school-based operations experience. 

Key Responsibilities 

• Maintain general cleanliness of school areas, classrooms, and cleaning equipment. 

• Provide logistical support for school events and activities, including carrying and arranging furniture and equipment. 

• Escort external contractors and ensure they carry out authorised works only. 

• Ensure all rooms’ lights, fans, and air conditioners are switched off before leaving. 

• Lock doors and roller shutters, and arm the school alarm system at end of day. 

• Perform any other duties assigned by the Operations Manager, Administration Manager, or School Leaders. 
  

Working Hours 

Day 

Hours 

Mondays – Fridays 

10:00am to 7:00pm (inclusive of ½ hour lunch break) 

When required (cover early shift) 

6:30am to 3:30pm (inclusive of ½ hour lunch break) 

Saturdays, Sundays, Public Holidays 

No service required 

Leave Entitlement (to be proposed by candidate) 

• Paid Vacation Leave: [e.g., 14 days] (to be agreed upon hire) 

• Paid Ordinary Sick Leave: [e.g., 14 days] (to be agreed upon hire) 

• Other leave types (hospitalisation, childcare, maternity) not covered under contract and will be borne by employer as required by law. 
  

Requirements (Mandatory) 

At least 3 years of relevant working experience as an Operations Support Officer (OSO) in a school setting 

Physical fitness 

Able to carry furniture, equipment, and perform walking/standing duties 

Language 

Proficient in English (spoken and written) 

Tech skills 

Competent in using common smartphone apps (e.g., internet browser, Singpass, WhatsApp) and Walkie-Talkie 

Location preference 

Reside within ~30 minutes of Choa Chu Kang Avenue 4 by public transport 

Personal attributes 

Pleasant disposition, positive attitude, reliable, and able to work independently.

Additional Information for Candidates 

• This is a full-time, contract-based deployment under VionData Partners. 

• Contract period: 1 August 2026 – 31 July 2027 (with possible 1-year extension at school’s discretion). 

• Salary will be paid monthly, exclude GST. 

• Training on school-specific procedures will be provided. 

• Replacement coverage: If deployed personnel is unsuitable or resigns, you may be required to provide a replacement within 14 working days (at no extra cost to school). 
  

How to Apply 

Interested candidates please submit your updated CV highlighting: 

• Number of years as OSO in school(s) 

• Relevant physical/logistics support experience 

• Current residential area (for transport time estimate) 

Shortlisted candidates may be required to attend an interview at Concord Primary School. 

Senior End-User Support Engineer (L3)

Job Title: Senior End-User SupportEngineer (L3)
Monthly Salary: $8,500 – $11,000 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Act as the highest level of escalation for complex end-user computing incidents (OS, application, network, access issues)
• Own the Problem Management process – conduct root cause analysis (RCA) for recurring incidents
• Lead post-incident reviews and drive permanent fixes to reduce ticket volumes
• Design and maintain knowledge base articles for L1/L2 support teams
• Mentor and provide technical guidance to junior support engineers
• Collaborate with engineering teams (EUC, Network, Security) to resolve cross-domain issues
• Proactively identify areas for automation and efficiency improvements in support processes
• Manage major incident bridges and coordinate with multiple teams for resolution
• Create PowerShell scripts to automate repetitive support tasks
• Review change requests impacting end-user computing environment
• Prepare weekly incident trend reports for IT management
• Act as the final approval point for complex technical solutions

Job Requirements

• Bachelor's Degree in Information Technology, Computer Science, or equivalent experience
• Minimum 7 years of experience in end-user support, with at least 2 years at L3 level
• Deep expertise in Windows OS internals, registry, group policy, and troubleshooting
• Advanced knowledge of Intune, Azure AD, and Microsoft 365 administration
• Strong scripting skills in PowerShell and/or Bash
• ITIL v4 Managing Professional certification required
• Microsoft 365 Certified: Endpoint Administrator Associate preferred
• Excellent analytical and problem-solving skills with attention to detail
• Proven ability to remain calm under pressure during major incidents
• Singaporeans and PRs are encouraged to apply.

SAP EWM –Functional Consultant

• 7+ yrs of SAP EWM/WM strong functional experience preferably in hi-tech industries.
• Must have at least 3 yrs of SAP EWM functional experience
• Must have at least 2 full lifecycle implementation experience
• Must have good cross functional knowledge in MM/PP, QM modules.
• Ability to lead requirements and design sessions.
• Working experience with inbound/outbound/Physical inventory and internal warehouse processes.
• Working with business users to identify the bottlenecks process and propose solutions
• Good experience in EWM/WM processes including Inbound , Outbound, Internal warehouse processes
• Good experience in all standard SAP WM/EWM configurations including Warehouse org structure, Placement and removal strategies, Physical inventory, Print configurations
• Working experience on RF. RFID experience will be added advantage.
• Working experience in writing functional specs for RICEWF objects and working with the development team

Understanding of transportation and carrier booking preferred.