Total 1,455 support analyst job vacancies

Senior SOC Analyst – L3
Singapore | 12-Month Contract (Highly Extendable) 

The Role

We're looking for a sharp, experienced Senior SOC Analyst to join an established inhouse cybersecurity team in Singapore. This is a hands-on Tier 3 role - you'll be the go to expert when incidents escalate, the person who mentors junior analysts, and the one building better detection and response capabilities for the organisation. You'll work closely with a Cybersecurity Manager and be the primary point of contact for Managed Service providers, leading incident response calls and translating complex threats into clear actions for leadership.

What You'll Be Doing

Monitoring & Incident Response

• Monitor network traffic, logs, and alerts and act fast when something looks wrong
• Lead incident response calls and coordinate with internal and external stakeholders
• Prepare incident reports and executive summaries for management

Threat Intelligence & Forensics

• Stay ahead of the threat landscape - tracking global advisories and mapping them to internal systems
• Deep-dive forensic investigations on affected systems and networks
• Develop and implement advanced detection rules, automation, and response tools

SOC Operations

• Guide and mentor outsourced Tier 1 and Tier 2 SOC analysts
• Continuously improve SOC processes, playbooks, and detection methodologies
• Lead post-incident reviews and tabletop exercises
   

Security Operations

• Hands-on with enterprise security tools - PAM (Privileged Access Management), WAF, firewalls, EDR
• Work with Infrastructure and End User teams to close security gaps
• Support compliance, audits, and cybersecurity awareness campaigns

What We're Looking For

• 5+ years in security operations, incident response, or a related cybersecurity role
• Strong hands-on experience with SIEM tools - Splunk, Microsoft Sentinel, Securonix, or equivalent
• Solid grasp of threat intelligence, TTPs (Tactics, Techniques & Procedures), and digital forensics
• Experience with firewalls, IDS/IPS, EDR, PAM, and WAF solutions
• Able to lead cross-functional teams under pressure and communicate clearly with non-technical stakeholders
• Degree in Information Security, Computer Science, IT, or related field
• Certifications like CISSP, GIAC, GCIA, or GCFA are a strong plus

You will be supporting the Portfolio Management team at CapitaLand Ascendas REIT Management Limited and report to Senior Director, Portfolio Management, Singapore.

Responsibilities

• Support the Head of Department in the analysis of the performance of the Singapore portfolio, and in the consolidation of performance of the overall portfolio including overseas.

• Identify key drivers of operational and financial performance across assets and portfolios, including areas of underperformance and opportunities for value enhancement.

• Prepare management reports and board papers.

• Prepare annual budgeting, forecast, and annual valuation of properties for the Singapore portfolio and consolidation of the overall portfolio including overseas.

• Work closely with Asset Management, Leasing and Property Management teams to evaluate asset performance and support initiatives to improve portfolio performance.

• Support initiatives in system enhancement and automation of analytical functions.

Requirements

• Degree in Real Estate, Business, Finance or related discipline.

• Possess strong analytical, financial modelling and quantitative skills

• Ability to analyse large datasets and translate findings into actionable business insights.

• Excellent communication and interpersonal skills

• Proficient in Microsoft Excel application.

About the Role

At AIA, we’re on a mission to help millions of people live Healthier, Longer, Better Lives, and data plays a critical role in how we do that.

We’re looking for a Business Intelligence, Analyst who is passionate about turning data into insights that shape business decisions. If you enjoy solving complex problems, building dashboards, and working closely with stakeholders, this role offers the opportunity to make a real impact.

The incumbent will be part of a reporting team centered on providing sales performance insights. The incumbent will develop critical business intelligence initiatives, support the collection, transformation and visualization of data and participate in projects that will contribute to strategic business objectives.

WHAT YOU’LL BE DOING

Data & Analytics

• Partner closely with sales channels as a trusted data advisor and subject matter expert

• Analyse large datasets to uncover trends, generate insights, and identify opportunities to improve performance

• Translate business questions into data-driven solutions and actionable recommendations

Reporting & Visualisation

• Design and build intuitive dashboards to track business performance

• Deliver timely, high-quality reports for campaign tracking and business monitoring

• Support Associate Director and Channel Heads in reporting, sales data visualization, strategic planning, business performance analysis and measurement of quantitative metrics

• This position has delegated authority in accordance with department delegated authority amount from time to time

Business Impact & Transformation

• Support strategic planning by providing insights that inform decision-making

• Drive initiatives to improve data management, automation, and analytics capabilities

• Collaborate across teams to deliver end-to-end solutions

• Support division wide audit and governance processes when required, inclusive of routine and ad-hoc reviews

• Enhance reporting processes through automation and continuous productivities

• Ability to build strong collaboration with other stakeholders (e.g. Actuarial, Audit, Product, Finance, Technology, Tied Distribution) to achieve better support to the distribution channels

WHAT WE ARE LOOKING FOR:

• Bachelor’s Degree in Analytics, Statistics, Mathematics, Business Management or related field

• At least 3 to 5 years of working experience in reporting, business intelligence and data analytics

• A self-starter with analytical curiosity and strong business acumen to solve data & business problems

• Strong interpersonal skills and stakeholder management experience, with ability to develop relationships across the teams and divisions

• Results and detail orientated with a strong emphasis on problem-solving and ability to make data driven recommendations

• Strong in data literacy – ability to read, write, manipulate and make sense of large data

• Proficiency in using Microsoft Office Suite, particularly Excel (advanced)

• Proficiency in tools such as Excel VBA, SQL, Python or any other common programming languages

• Good experience in creating dashboards in visualization tools such as Tableau, PowerBI, Qlikview or similar tools

• Experience in the insurance or financial services industry would be an added advantage

• AWS + Variable Bonus provided

• Permanent job

• Working location: Pioneer (Various pick up points at MRT station)
  

Our client are looking for a motivated junior-level professional to join their team and help drive data-led improvements across our operations. From developing machine learning models to collaborating with R&D, operations, and IT, you will play a key role in solving complex challenges and delivering tangible results.

Job duties:

1. Develop, validate, and deploy Machine Learning, Deep Learning, and Generative AI models for production environments

2. Analyze operational data and derive insights for decision-making and smooth operations

3. Partner with business stakeholders to gather requirements and define project objectives

4. Design and implement data pipelines for data preprocessing, model training, evaluation, and deployment

5. Perform data validation and support data quality improvement initiatives

6. Monitor, maintain, and improve models and analytical systems

7. Prepare clear reports and presentations to communicate findings and recommendations

8. Provide technical support and documentation for deployed solutions

9. Other tasks as assigned by the supervisor
   

Job Requirements:

• Bachelor’s Degree in Data Analytics/Data Science/Computer science/ Engineering fields

• Candidate with no working experiences but with good understanding about data analytics or machine learning are welcome to apply

• Proficiency in Python and standard data science libraries (e.g., pandas, NumPy, scikit-learn, TensorFlow, Keras)

• Fundamental understanding of machine learning and deep learning algorithms

• Working knowledge of SQL and relational databases (e.g., PostgreSQL, Oracle)

• Strong analytical and problem-solving skills

• Effective written and verbal communication skills

• Ability to work collaboratively in a structured, cross-functional corporate environment

• Demonstrated willingness to learn and adapt to new technologies

  
  

Interested applicants, please send your resume to Tiffany Koh (R1104633) with email subject header "Job Application for Data Scientist (Data Analyst) - TK " .

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

R1104633

Koh Jia Wen

We are in search of a Senior Finance Analyst who will be responsible for supporting Finance processes and projects critical to the business and reporting.  In this role you will have the opportunity to administer and maintain models including allocations, financial projections and analysis, actual reporting, and support efforts to centralize forecasting across finance.  You will also act as central support and expert of the relevant tools and applications that house these processes, provide guidance to team members, and recommend solutions that improve and streamline our business bringing value to the organization.  In addition, you will act as a subject matter expert on Finance programs and projects that relate to your area of expertise.

• Partner with the finance organization utilizing your understanding of Finance processes to develop tool application strategy and vision.

• Partner with the broader business organization and IT to centralize forecasting processes.

• Use end to end systems thinking to design, document and recommend solutions to meet strategic and operational goals.

• Provide in-depth, domain specific analysis of technical problems or issues, research and recommend alternative actions for problem resolution.

• Support end users with production issues and enable end user self-sufficiency in the application.

• Support tool adoption by leading education sessions and training end users.

Qualifications & Skills:

• Bachelor’s degree in finance, information systems or related field

• 5+ years of experience in finance, accounting, and/or reporting

• Demonstrate understanding of FP&A processes and best practices

• Strong analytical, problem-solving, and organizational skills

• Highly effective verbal and written communication skills, attention to detail

• Proficient in SAP, Hana, and SQL

• MS Word, Excel, and PowerPoint skills

Job Summary

Role: AI Systems Analyst

Start: ASAP

Duration: 12 Months

Location: Singapore

We are seeking an experienced AI System Analyst with 6+ years of relevant experience in data architecture, AI/NLP use case design, and enterprise analytics systems. The ideal candidate will play a key role in bridging business, regulatory, and technical teams by translating complex requirements into scalable AI-enabled solutions, with a strong focus on NLP-driven analytics and enterprise data platforms.

This role requires deep understanding of data lake and data warehouse architectures, unstructured data processing, and AI/NLP use case implementation. The successful candidate will support solution design, effort estimation, test strategy validation, and stakeholder communication across business and technical domains, particularly in regulated environments such as banking and financial services.

Requirements:

- Bachelor’s degree in Computer Science, Information Systems, Data Science, Engineering, or a related field.

- Minimum 6+ years of relevant experience in AI systems analysis, data architecture, analytics, or similar roles.

- Strong experience in data architecture design across Data Lake and Data Warehouse environments.

- Hands-on experience designing NLP and AI use cases (Text classification and categorization, Named entity extraction, Risk indicator identification, Summarization of documents, alerts, or cases).

- Strong experience in requirements analysis, solution design, and translating business needs into technical specifications.

- Proven ability in effort estimation, project scoping, and delivery planning for technical initiatives.

- Experience reviewing and validating test strategies, functional test cases, and data validation frameworks.

- Strong understanding of enterprise data platforms and data lifecycle management.

- Ability to design logical data layering and curation strategies supporting AI, analytics, and reporting use cases.

- Experience working in regulated environments such as banking, financial services, or other compliance-heavy industries is highly preferred.

- Strong understanding of risk management, governance, and compliance requirements in data and AI systems.

- Experience working with unstructured data and enterprise-scale data processing systems.

- Familiarity with AI/NLP-based analytics implementations in production or enterprise environments.

Roles and Responsibilities:

- Analyze business, regulatory, and compliance requirements and translate them into scalable technical and AI-enabled solution designs.

- Design and define data architectures supporting AI and NLP use cases across data lakes and data warehouse platforms, including ingestion, curation, and governance of structured and unstructured data.

- Translate business requirements into NLP-driven analytical use cases such as text classification, entity extraction, risk indicator identification, and summarization of alerts, cases, and documents.

- Define logical data layering and curation strategies to support reporting, analytics, and AI/ML workloads.

- Perform detailed effort estimation for projects, enhancements, and change requests, ensuring accurate delivery planning and resource alignment.

- Communicate complex technical, architectural, and AI concepts to business stakeholders and senior leadership in a simplified and structured manner.

- Review and approve test strategies, functional test cases, and data validation approaches to ensure alignment with business and technical requirements.

- Collaborate with data engineers, data scientists, and business analysts to ensure end-to-end solution feasibility and consistency.

- Support solution governance by ensuring compliance, data quality, and architectural standards across AI and analytics initiatives.

- Identify opportunities to enhance business processes using AI/NLP-driven insights and automation.

- Facilitate requirement gathering sessions and stakeholder workshops to align expectations and define solution scope.

Please send your application highlighting:

- Your relevant experience

- Current/expected salary

- Availability information

- A latest MS-WORD Resume

**We regret that only short-listed applicants will be contacted.**

GECO Asia values the data privacy rights of our customers, associates, partners and prospective applicants. We have a privacy policy that governs our collection and use of personal data in place. In conjunction with the PDPA act in Singapore, we have updated our Privacy Policy and Terms of Use to better clarify our collection and use of your personal information. The same can be found here (https://www.geco.asia/about/privacy-policy)

Note: GECO Asia is an Information Technology Consulting Services provider. We provide specialist IT and Digital Transformation specialist resources on a project (SOW) and/or permanent basis. We operate under a Comprehensive License offered by Ministry of Manpower, Singapore.

[GECO Asia Pte Ltd, License No. 07C4453]

[2 Venture Drive, #10-18 Vision Exchange, Singapore 608526]

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Risk Operations team is looking for an experienced analyst to join an industry leading global fraud operations team. This role is responsible for conducting onboarding, as well as periodic risk reviews and investigations related to fraud, supportability, and compliance requirements for Stripe’s Greater China (GCN) users.

In addition to executing complex, unified user risk assessments these analysts will work collaboratively with cross-functional teams and stakeholders to expand the impact of the team to scale Greater China (GCN) user risk assessment and support processes. 

They should have a deep understanding of risk analysis in either fraud, compliance or user policy/TOS, demonstrate excellence conducting complex reviews of high volume/new users, strong analytical skills, comfort engaging directly with users via email/live calls, and experience leading process improvement initiatives in a highly cross-functional & collaborative environment.

What you’ll do

Did you know that only around 4% of the world’s GDP comes from internet commerce? At Stripe, we believe that this represents a future with almost limitless potential for innovation, creativity and global prosperity. While the promise of a global online economy is palpable, it doesn’t come without significant risk. Billions of dollars are processed by Stripe each year and the Fraud Operations team works to ensure that exposure is minimized while facilitating company growth.

We are looking for someone passionate about minimizing risk while enabling our Greater China users, conducting in-depth risk investigations across fraud, policy, and compliance, and who has a strong desire to work collaboratively with stakeholders while building and scaling risk investigations and support for Greater China.  This position works closely with cross-functional stakeholders across go to market, operations, risk, and product to mitigate financial and ecosystem risk while enabling our users. 

The right candidate for this role will have a minimum of four years experience conducting complex risk investigations and building & scaling risk processes in a highly collaborative and cross-functional environment, preferably within ecommerce or payments. Candidates should also have experience working closely with cross functional stakeholders to drive investigative and operational process improvements, conduct root cause analysis, and be fluent in written and spoken Mandarin.

Responsibilities

• Conduct unified risk reviews for Greater China users at onboarding; investigating and identifying fraud, compliance, and policy risks.
  
• Work directly with users and go to market to build context into business models, validate documentation, and assess supportability.
  
• Conduct periodic investigations on high risk accounts to identify and mitigate fraudulent or other high risk behaviors.
  
• Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate emerging risks and build for scale through a collaborative approach with stakeholders.
  
• Lead cross functional projects to improve operational processes and tools to enhance detection and actioning of high risk users.
  
• Investigate, mitigate, and remediate incidents related to fraud, compliance, or supportability risks.
  

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• At least 4 years of experience conducting complex risk investigations.
  
• A minimum of 1 year of experience in leading risk-related projects or initiatives, while effectively collaborating with cross-functional stakeholders.
  
• Experience using data to propose creative solutions to both tactical and strategic problems.
  
• Creative mindset, strong team orientation, and exceptional problem-solving capabilities.
  
• A willingness and ability to challenge the status quo and propose improvements.
  
• An aptitude for approaching challenges from the user’s perspective while maintaining a pragmatic and solutions-oriented approach.
  
• Professional fluency in both written and verbal Mandarin communication, as this role is responsible for conducting onboarding, as well as periodic risk reviews and investigations related to fraud, supportability, and compliance requirements for Stripe’s Greater China users.
  

Preferred qualifications

• In depth experience conducting risk assessments focused on either fraud, compliance, and supportability.
  
• Risk experience focused on APAC and Greater China, preferably in payments, e-commerce, or fintech.
  
• Experience working directly with users to fulfill document requests, onboarding, and risk requirements.
  
• Experience designing fraud/risk workflows, analyst tooling, and processes/procedural workflows.
  
• Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations

Responsibilities  

- Quote leadership, quote analysis & consolidations, commodities classifications

- cBOM management, purchasing parameters mgmt.

- Lead-up x-functional team, plan & drive execution of all supply Chain initiatives which includes    lead time reductions, Payment terms/Delivery terms improvement, contractual, agreement on SMI/VMI/JIT

- Manage Cost Saving /re-design Initiatives (Lead, by accounts), take lead to drive on cost   savings initiatives, alternate sourcing, VAVE, price benchmark

- Interface with customer on project milestone, Supply Chain initiatives

- Manage ECN implementation, tracking & execution

Requirements

-Diploma in Engineering/Business Administration, having Engineering educations background will be an added advantages 

-Min 8-10 years of relevant work experience in Supply Chain/Procurement

-Good communication and interpersonal skills

-Having experience working in EMS & able to start work within short notice period will be an added advantag

• 8+ years of experience as a Business Analyst within Retail Banking or Financial Services.

• Strong experience in Payments, Transaction Banking, or Operational Processing platforms.
• Exposure to SWIFT messaging, payment processing, reconciliation, and settlement workflows.
• Experience in Retail Banking Loans and Lending products is good to have
• Proven expertise in requirements elicitation, business process mapping and gap analysis
• Experience supporting system migration, platform modernization, or workflow automation projects.
• Strong understanding of SDLC, Agile, and Waterfall delivery methodologies.
• Hands-on experience with SIT, UAT coordination, defect tracking, and release management.
• Excellent stakeholder management, communication, and documentation skills.

The primary role of the Tax and Finance Analyst is to ensure the company tax and financial accounting and reporting are compliance with the local financial reporting standards and regulations.

Key Responsibilities

• To ensure quality and integrity of the financial statements in accordance with IFRS (International Financial Reporting Standard) under the Advantest Group reporting and the local statutory reporting requirement.
• To prepare and file local financial statements, tax returns and other local statutory reports on a timely basis.
• To prepare regional budget on semi-annually, keep track the monthly actual vs budget and analyse the variance.
• To prepare analysis of tax related matter and support tax audits.
• To prepare financial analysis and support local statutory audits.
• To perform monthly account reconciliation
• To enhance the company tax compliance by providing training, advice, and identifying and implementing process improvement.
• Manage communication related to tax risks on business transactions and collaborate with internal teams to assist business transactions and provide assistant to global accounting team.
• Manage regional GL support activities.
• Participate in other projects and complete ad-hoc assignments as assigned.

Key Competencies Skills

• Analytical skills
• Microsoft office
• Experience in ERP such as Oracle or SAP
• Bachelor’s Degree in Finance, Accounting or equivalent

Key Responsibilities

• Demand Planning & Forecasting – Predict customer demand and align inventory levels.
• Procurement & Supplier Management – Source materials, negotiate contracts, and maintain supplier relationships.
• Inventory Control – Optimize stock levels to avoid shortages or excess inventory.
• Logistics & Transportation – Manage warehousing, shipping, and distribution networks.
• Production Coordination – Ensure manufacturing schedules align with demand.
• Risk Management – Address disruptions such as supplier delays, shortages, or transportation issues.
• Cost Optimization – Reduce supply chain costs while maintaining service quality.
• Performance Analysis – Track KPIs such as inventory turnover, fill rate, lead time, and on-time delivery.

Common Skills

• Supply chain planning
• Data analysis and forecasting
• ERP systems (e.g., SAP, Oracle SCM Cloud)
• Negotiation and supplier management
• Inventory management
• Project management
• Problem-solving and decision-making

Typical KPIs

• On-time delivery rate
• Inventory turnover
• Order fulfillment cycle time
• Forecast accuracy
• Logistics cost as a percentage of sales
• Supplier performance

Key Responsibilities

• Prepare weekly/monthly sales and management reports
• Analyze sales, pricing, GM, inventory & AR aging
• Support budgeting, forecasting & long-term planning
• Prepare purchase and overhead analysis reports
• Coordinate HFM/Hyperion reporting and financial schedules
• Support Power BI reporting and ERP system updates
• Participate in process improvement and business projects

Requirements

• Diploma/Degree in Business, Finance or Accounting
• Minimum 5 years relevant experience in MNC environment
• Strong Excel and analytical skills
• Experience with Hyperion/HFM and ERP systems
• Power BI knowledge is an advantage
• Good communication and problem-solving skills

Preferred

• Manufacturing industry exposure is a plus
• Knowledge of IFRS and reporting processes
• Interest in AI tools and automation is welcomed

Key Responsibilities:

1. Employee Lifecycle Administration

• Manage end-to-end onboarding, offboarding, and employee transfers for staff and interns in accordance with approved workflows.
• Coordinate issuance and recovery of staff passes, access cards, lanyards, locker assignments.
• Ensure system access provisioning and deactivation is performed accurately and in a timely manner.
• Maintain up-to-date records and trackers to support audit and compliance requirements.

2. Access, Security & Systems Management

• Administer CorpPass access, including user access setup, modification, and termination.
• Maintain secure and accurate records of access cards, lockers, and system permissions.
• Oversee CCTV and security systems servicing and vendor coordination.
• Support audits, investigations, and security reviews where required.

3. Office Operations & Facilities Management

• Oversee daily office operations to ensure a safe, functional, and well-maintained workplace.
• Manage office facilities, including equipment (e.g. vending machines), ensuring timely servicing and maintenance.
• Coordinate with cleaning teams, pantry services, and vendors to support daily operations, events, and VIP requirements.
• Supervise facilities support staff to ensure service delivery standards are met.

4. Reception, Access & Employee Services Support

• Administer employee access requirements such as PSA passes, PSA Vehicle permits, and season parking applications and renewals, ensuring timely processing and accuracy.
• Provide reception coverage where required, including visitor management, call handling, and courier coordination – as a coverer.
• Serve as a key point of contact for employee administrative enquiries and support.

5. Financial Administration & Vendor Management

• Raise and manage purchase requisitions, service POs, and blanket POs for admin related items in accordance with procurement guidelines.
• Coordinate billing and payment processing with finance teams, ensuring proper documentation and tracking.
• Support vendor sourcing, quotation comparison, and contract coordination.
• Assist in budget tracking and cost monitoring for administrative functions.

6. Ticketing & Operational Governance

• Manage and monitor administrative ticketing systems to ensure timely response, resolution, and closure of requests.
• Escalate issues proactively and coordinate with relevant stakeholders to maintain service standards.
• Ensure proper documentation and adherence to internal policies and procedures.

7. Meetings, Events & Executive Support

• Support the setup and coordination of training sessions, meetings, and corporate events.
• Provide administrative support for senior management meetings, including coordination of logistics and visitor arrangements.
• Ensure meeting rooms and training facilities are well-prepared and restored post-usage.

8. Emergency Preparedness & Workplace Safety

• Perform designated emergency response roles (e.g. Fire Warden & First Aider)
• Support fire drills, evacuation exercises, and emergency preparedness planning.
• Promote workplace safety and compliance with relevant regulations.

9. Continuous Improvement & Team Collaboration

• Support the Admin Manager in driving office operations improvements and process enhancements.
• Provide cross-coverage for administrative functions to ensure continuity of operations.
• Contribute to building a responsive, service-oriented administrative team.

MUST HAVE:

• Diploma or Degree in Business Administration or related discipline.
• Minimum 2–4 years of relevant experience in office administration, facilities management, or employee services.
• Proven ability to manage multiple operational areas with strong attention to detail.
• Experience in vendor coordination, procurement processes, and facilities support will be an advantage.
• Strong organisational, communication, and problem-solving skills.

Responsibilities 

Business Process Analysis 

• Assist in the analysis of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement. 

• Support data gathering and documentation efforts in collaboration with various departments. 

• Help map out workflows and translate operational requirements into clear process documentation. 

Project Support 

• Assist in the coordination and tracking of digital transformation projects to ensure timely delivery. 

• Monitor project timelines, action items, and follow-ups to support overall project management efforts. 

• Prepare project status updates, meeting notes, and progress reports for internal stakeholders. 

Change Management 

• Support the rollout of new processes and systems by coordinating communications and training materials. 

• Assist in stakeholder engagement activities to facilitate smooth adoption of change initiatives. 

Technology & Systems 

• Assist in evaluating technology solutions that support business transformation objectives. 

• Collaborate with cross-functional teams to support the integration of new tools and systems into existing workflows. 

• Maintain familiarity with internal platforms and identify opportunities for automation or process improvement. 

Data Analysis & Reporting 

• Collect, organise, and analyse data to support the measurement of transformation initiative outcomes. 

• Prepare reports, dashboards, and presentations to communicate findings to relevant stakeholders. 

Documentation 

• Document business processes, workflows, and standard operating procedures (SOPs) accurately and comprehensively. 

• Maintain and update process documentation to reflect changes resulting from improvement initiatives. 

• Contribute to the development of process maps and reference materials for cross-functional use. 

Requirements 

Education 

• Bachelor’s degree in Computer Science, Information Technology, or a related field. 

Experience 

• Fresh graduates are welcome to apply. 

• Prior internship or project experience in business analysis, process improvement, or digital transformation is an advantage. 

Skills 

• Strong analytical and problem-solving skills with an eye for process improvement. 

• Good written and verbal communication skills, with the ability to present ideas clearly. 

• Ability to work collaboratively in a cross-functional team environment. 

• Organised, detail-oriented, and able to manage multiple tasks and deadlines effectively. 

• Proactive attitude with a willingness to learn and adapt in a fast-paced environment. 

Technology Proficiency 

• Proficient in Microsoft Office applications, particularly Excel, PowerPoint, and Word. 

• Familiarity with project management or process mapping tools (e.g., Visio, Jira, or equivalent) is a plus. 

• Exposure to data analytics tools, automation platforms, or process improvement methodologies (CI, LEAN, Six Sigma) is an advantage. 

Join our Digital Infrastructure & Cybersecurity team as a technical leader shaping modern IT environments. You’ll drive secure, scalable hybrid infrastructure across cloud (AWS, Azure) and on-premise systems, ensuring performance, reliability, and cost efficiency.

Responsibilities and Authorities

1. Cloud Architecture Design & Management
• Collaborate with Service Provider(s) to design and implement scalable, secure, and highperformance cloud solutions (IaaS, PaaS, SaaS)
• Create cloud reference architectures and roadmaps aligned with business and IT strategy
• Manage cloud environments including compute, storage, networking, and identity services
• Lead migration planning from legacy systems to the cloud

2. Amazon Connect Support
• Provides backup support to Amazon Connect system including Change Request for configuration of contact flows, IVR, call queues, routing profiles, and agent settings

3. On-Premises Infrastructure Oversight
• Maintain and improve on-premise IT infrastructure including servers and storage and ensure interoperability between on-prem and cloud systems for hybrid environments, including Active Directory synchronization
• Oversee hardware refresh cycles and disaster recovery planning

4. Security Architecture & Risk Management
• Define and enforce infrastructure security policies across cloud and on-prem platforms
• Implement secure configurations, encryption, hardening and access control policies
• Ensure compliance with industry standards (e.g., ISO 27001).

5. Cloud Security (AWS): Co-Own the following duties with the Network & Security Analyst: Ensure proper configuration of cloud-native security services such as:
• Cloud Security Groups, IAM, GuardDuty, Config, CloudTrail, WAF, IAM and Security Command Center
• Implement and monitor logging, alerting, and auditing for cloud-based workloads
• Manage secure access to cloud resources using conditional access, MFA, role-based access control (RBAC), and zero-trust principles
• Stay current with evolving cloud security trends, threats, and compliance frameworks.

6. Infrastructure Monitoring
• Establish monitoring and logging frameworks for proactive infrastructure management
• Drive observability across systems to support incident response and root cause analysis
• Participate in audits and support internal and external security assessments

7. Disaster Recovery & Business Continuity
• Regularly test, monitor and maintain high availability, backup, and disaster recovery to ensure compliance with organization BCP objectives

8. Others
• Performs other duties as may be directed by the Department Manager.

Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related discipline
• 3+ years of experience in IT infrastructure (both Cloud and On-Prem) management
• In-depth understanding of Virtualization
• Hands-on experience with IAM, firewalls, VPNs, security appliances, and cloud-native security tools
• Familiar with enterprise architecture frameworks

Competencies / Skills Requirement
• Familiarity with the systems and operations
• Good analytical and problem-solving skills
• Good interpersonal & communication skills
• Self-motivated and willingness to learn
• Ability to work independently