Responsibilities
⢠Administrating Active Directory and Windows Update Services
⢠Manage and maintain all Active Directory objects, DNS records and Group Policies, handling requests for creation and removal of related items
⢠Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.Ā
⢠Performing system recovery if needed.
⢠Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.
⢠Ensuring that the System runs according to contractual specifications after problem resolution.
⢠Providing advice on system / database performance monitoring and tuning.
⢠Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.
⢠Complete all Service Requested accordingly to SLA timeframe.
⢠Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability.Ā
⢠Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.
⢠Coordinating system development tasks to include design, integration and formal testing on the Change Request.
⢠Overseeing all transitions into production on the Change Request.
⢠Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.
⢠Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.
⢠Managing and document system configurations on the Change Request.
⢠Perform troubleshooting and resolve incident based on SLA.
⢠Generating the relevant administrative records and reports.
Requirements
⢠Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.
⢠Minimum 3 to 5 years IT experience
⢠Past working experience in Cloud environment is an advantage
⢠Able to handle demanding service response and recovery turnaround
⢠Able to manage daily support tasks to meet stringent SLA requirements
⢠Preferably with Microsoft Certification and/or ITIL certification.
⢠Dynamic, customer oriented, experience working in a fast paced environment.
⢠Good Knowledge of following products will be advantageous:-Linux,Unix,Active Directory/DNS/GPO, ADFS, Microsoft Azure Stack,Microsoft Windows 2016-2022
Licence no: 12C6060