Responsibilities:

• Partner with the company Infrastructure team to provision servers and databases, and install, configure, and maintain the software required for application build and deployment.
• Design, implement, and maintain CI/CD pipelines to automate build, testing, and deployment activities in accordance with company standards and best practices.
• Manage and support infrastructure-related activities across development, testing, and production environments, including upgrades, deployments, service restarts, and troubleshooting.
• Implement, maintain, and enhance monitoring solutions to ensure the stability, performance, availability, and observability of Trade platforms and environments.
• Drive automation of environment provisioning, configuration, and deployment processes to improve efficiency, consistency, and operational reliability.
• Collaborate closely with Development, QA, Infrastructure, and Operations teams to streamline software delivery processes and improve overall engineering productivity.
• Continuously identify and implement process improvements to enhance release quality, deployment efficiency, and operational excellence.

Requirements:
The candidate must have minimum 8 years working experience in the following areas:

• Hands-on experience in DevOps tools (Jenkins, Bitbucket, Artifactory, Aldon)
• Development experience in Groovy, Python, Shell scripting, SQL
• Hands-on experience in Middleware IBM WAS, MQ, Jboss, Apache
• Hands-on experience in Oracle database
• Hands-on experience in Linux and AIX

Preferred qualifications:

• Hands-on experience in OCP / container-based technologies (e.g., OpenShift, Kubernetes, Docker, Helm)
• Familiarity with Aldon or similar configuration management tools
• Ability to multitask in a fast-paced, collaborative environment
• Relevant professional certifications

• Middleware –IBM WAS, IBM MQ, Red Hat JBoss EAP, and Red Hat JBCS
• Container Platform: Red Hat OpenShift Container Platform (OCP)
• Database: Oracle
• Operating Systems: Red Hat Enterprise Linux (RHEL) and IBM AIX
• DevOps Tools: Jenkins, Bitbucket, JFrog Artifactory, Jira, Confluence, Aldon, and Remedy
• Programming Languages: Python, Groovy, SQL, Shell Scripting
• Enterprise Scheduler: Control-M

Interested candidates, who wish to apply for the above position, please send in your resume ajay.sharma@persolapac.com 

We regret to inform that only shortlisted candidates will be contacted

PERSOL Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R24123179 (Ajay Sharma)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes setout in the Privacy Policy available at https://www.persolsingapore.com/policies.You acknowledge that you have read, understood, and agree with the Privacy Policy.

Lead the design and development of enterprise software architecture and technology solutions.

Analyze business requirements and translate them into scalable technical designs.

Define architecture standards, frameworks, coding practices, and development guidelines.

Review technical specifications and ensure alignment with business objectives.

Design microservices, APIs, and integration solutions across multiple systems.

Evaluate emerging technologies and recommend suitable solutions.

Ensure software performance, security, reliability, and scalability.

Collaborate with project managers, developers, and business stakeholders throughout the project lifecycle.

Conduct architecture reviews and provide technical leadership to development teams.

Support troubleshooting and resolution of complex technical issues.

Prepare technical documentation, architecture diagrams, and implementation plans.

Mentor software engineers and developers on best practices and design principles.

Lead the design and development of enterprise software architecture and technology solutions.

Analyze business requirements and translate them into scalable technical designs.

Define architecture standards, frameworks, coding practices, and development guidelines.

Review technical specifications and ensure alignment with business objectives.

Design microservices, APIs, and integration solutions across multiple systems.

Evaluate emerging technologies and recommend suitable solutions.

Ensure software performance, security, reliability, and scalability.

Collaborate with project managers, developers, and business stakeholders throughout the project lifecycle.

Conduct architecture reviews and provide technical leadership to development teams.

Support troubleshooting and resolution of complex technical issues.

Prepare technical documentation, architecture diagrams, and implementation plans.

Mentor software engineers and developers on best practices and design principles.

Job Title: Software Architect / Senior Full StackDeveloper
Location: Singapore (Onsite)
Employment Type: Full-Time

About the Role

We are seeking an experienced Software Architect / SeniorFull Stack Developer to design, develop, and lead enterprise applications,cloud solutions, AI-powered platforms, workflow automation systems, and digitaltransformation projects.

Key Responsibilities

• Design and develop scalable web and mobile applications.
• Define system architecture, technical standards, and development frameworks.
• Build backend services, APIs, microservices, and integrations.
• Develop responsive frontend applications using modern frameworks.
• Manage cloud infrastructure, deployment, and DevOps processes.
• Implement AI solutions, intelligent automation, and workflow platforms.
• Design databases, optimize performance, and ensure application security.
• Lead technical reviews, mentoring, and architecture discussions.
• Collaborate with stakeholders to deliver business solutions.
• Support testing, deployment, troubleshooting, and production operations.

Requirements

• Degree in Computer Science, Software Engineering, IT, or related field.
• Minimum 8 years of experience in software development and solution architecture.
• Strong experience in Java, Spring Boot, Node.js, React, Angular, JavaScript, TypeScript, and Python.
• Hands-on experience with AWS, Docker, Kubernetes, CI/CD, and cloud-native applications.
• Experience with PostgreSQL, MySQL, MongoDB, Firebase, and Firestore.
• Knowledge of AI technologies, OpenAI APIs, LangChain, RAG, and AI Agents.
• Experience with workflow automation tools such as n8n, Zapier, Airtable, and Power Automate.
• Strong understanding of software architecture, security, scalability, and system integration.
• Excellent communication, leadership, and problem-solving skills.

Technical Skills

Backend: Java, Spring Boot, Node.js, FastAPI, RESTAPIs, Microservices
Frontend: React, Angular, JavaScript, TypeScript, HTML5, CSS3
Cloud & DevOps: AWS, Docker, Kubernetes, GitHub Actions, CI/CD
Databases: PostgreSQL, MySQL, MongoDB, Firebase, Firestore
AI & Automation: OpenAI, LangChain, RAG, AI Agents, n8n, Zapier
Tools: GitHub, GitLab, Bitbucket, Jira, Confluence, Postman

To Apply

Please send your updated resume to enquiry@buildex.sg

Company Summary

Julian Grey’s client is a global technology solutions provider supporting enterprise digital transformation, cloud platforms, and secure software delivery.

Responsibilities

• Drive the comprehensive system architecture, ensuring all micro-level designs and development efforts seamlessly map back to enterprise blueprint standards.
• Convert complex business objectives, technical constraints, and high-availability needs into definitive architectural specifications.
• Evaluate and advocate for optimal software products, frameworks, and tools that match both organizational standards and long-term technical roadmaps.
• Establish, govern, and iteratively improve multi-tier architectural blueprints covering business workflows, data modelling, and core IT infrastructure.
• Conduct code quality reviews, evaluate technical designs, and validate proposed solutions throughout the engineering lifecycle.
• Bridge communication gaps between business leaders, engineering teams, security officers, and external system partners to eliminate integration bottlenecks and architectural dependencies.
• Guide high-level system design, proof-of-concept prototyping, performance engineering, and legacy application modernization strategies.
• Serve as the subject matter expert for enterprise content management systems, complex digital commerce workflows, and multi-channel system integrations.

Requirements

• Academic qualification in any field, backed by a minimum of 7 years of progressive experience in solution architecture, technical leadership, or systems engineering.
• Advanced proficiency in macro-system design, performance optimization, prototyping frameworks, and application lifecycle maintenance.
• Deep, hands-on engineering background in enterprise ecosystems, with solid experience developing server-side applications in modern .NET or Java environments.
• Practical mastery of distributed system patterns, including service-oriented architecture (SOA),microservices, high-traffic public web platforms, transactional data modelling, and relational databases.
• Proven capability to assess emergent technologies, with specific expertise in cloud migrations, legacy decoupling, and modern public sector digital architectures.
• Strong familiarity with enterprise-grade CMS platforms, headless commerce solutions, CRM integrations, data analytics, and automated marketing tools.

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Interested Applicants
Please WA Marie @ 80439947
Shortlisted candidates will be notified

Marie Xie
Reg No. R1103987
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Organisation Context

The Airspace Mobility Solutions (AMS) business, part of the Global Business Unit Land and Air Systems, is providing leading edge Air Traffic Management (ATM), Unmanned Traffic Management (UTM), Security and Digital Aviation solutions for the Commercial and Defence sectors.

The AMS business manages 11% of the world’s airspace and with revenues of over 500 million Euros worldwide, is the global market leader in airspace management solutions.  In Singapore, the business focus is the delivery and support of ATM solutions in Asia Pacific region.

Role Description

As a Cybersecurity Architect in Thales you are responsible for the planning and management of cybersecurity-related activities on bids and projects you are assigned to for the delivery of acceptable cyber security outcomes for our internal and external customers.

In this role, you are expected to:

• Advise on and manage cybersecurity risks for customers within the scope of assigned bids and projects

• Be a subject-matter expert on cybersecurity within system technical and operation domains and across the full life cycle

• Drive security governance and processes in line with Thales’ policies and guidelines

• Increase the security capability and maturity of the organisation

• Mentor and develop junior cyber security team members

• Be a cyber security champion

Responsibilities

As a Cybersecurity Architect, you are responsible on assigned bids and projects for:

• Understanding customer context, core information assets, and business impact from loss of key attributes

• Capturing explicit system security requirements and constraints from the customer, regulators, risk assessments and the Thales organisation

• Assessing and evaluating cyber risks, developing a detailed security management plan, and maintaining the cybersecurity risk register

• Developing system-level security requirements and a security architecture, and leading the development of detailed design artefacts

• Developing work breakdown structures, specifying deliverables, and creating detailed technical estimates that include assumptions, risks, and opportunities that support commercial and financial outcomes

• Liaising with external certification bodies, including attending or facilitating regular security working groups, and supporting external security assessments

• Leading the production of detailed documentation that supports cybersecurity accreditation and certification of systems

• Tasking and/or supervising security engineers and solution architects on security activities

• Providing advice to Thales and its customers on general security related issues as required

• Contributing to security assurance planning and reporting, and reviewing test cases and test results

• Supporting audits and investigations of cyber-related incidents and accidents

• Attending and participating in regular team, bid, and project meetings.

• Attending and participating in internal and external technical reviews

• Exploring and developing creative approaches that both satisfy requirements and work within constraints

• Providing advice and clarification to bid and project teams

These activities will be conducted in compliance with the Thales quality management system

It is important that in this position you build good internal and external relationships that result in a positive, measurable impact on the project, as well as the broader cybersecurity team, the Thales business, and our customers. It is essential that all interactions and deliverables are professional and support the organisation’s objectives.

Knowledge, Skills & Experience

To be successful in your role, you will have demonstrated and/or acquired the following knowledge and experience:

Attributes:

• Analysis and judgement: relate and compare data from different sources; identify problems, issues or relations then develop and prioritise courses of action or make decisions based on factual information and logic.

• Ability to develop and present security architecture artefacts contributing to the system solution with appropriate trade-offs to reduce or avoid risk and any performance impact to safety.

• Customer service orientation: pro-actively develop customer relationships by listening to and understanding the customer (both internal and external) requirements; anticipating and providing solutions to meet customer needs; giving high priority to customer satisfaction.

• Organisation: ability to effectively structure work for self for the most efficient accomplishment of a specific task(s).

• Practical learning: assimilating and applying, in a timely manner, new job-related information that may vary in complexity.

• Teamwork/collaboration: working effectively with team/work groups or those outside formal line of authority (e.g. peers, senior managers) to accomplish organisational goals; taking actions that respect the needs and contributions of others; contributing to and accepting the consensus; subordinating own objectives.

• Technical/professional knowledge: keeping abreast of current developments and trends in areas of expertise.

Qualifications:

• Degree in Engineering, Computer Science or related discipline majoring in Cybersecurity

• Postgraduate studies in Cybersecurity (Desirable)

Essential:

• 7+ years of proven experience in the Cybersecurity field

• Cyber Industry qualifications (e.g. CISSP, CompTIA Security+, CCNA Security, GIAC, SABSA or similar)

• Strong knowledge in Cybersecurity solutions (e.g. IAM, PAM, SIEM, EDR, Keys, Firewall)

• Strong knowledge in Cybersecurity engineering activities

• Strong Knowledge of Security standards such as ISO 27001 and security local regulations (e.g. CCOP and IM(ICT&SS) for Singapore).

• Strong knowledge in Vulnerability and risk management

• Experience with authoring/reviewing Security plans (e.g. System Security Plan, Security incident Response Plan, Security Management Plan)

• Experience with authoring/reviewing Technical Documentation

• Technical experience with the security-based aspects and secure implementation of Linux and Windows based systems, network devices and firewalls.

• Demonstrated ability to achieve effective outcomes in a multidiscipline, multi-culture environment

• A positive attitude combined with excellent interpersonal and motivational skills.

Desirable:

• Knowledge of Systems Engineering Lifecycle and relevant standards (e.g. ISO/IEC15288)

• Experience in System certification and accreditation

• Experience in system hardening based on CIS Benchmarks or DISA STIG frameworks.

• Experience with System Engineering Tools (e.g. DOORS / Polarion / Jira / MBSE)

• Experience in ATM Domain and related standards (e.g. ICAO, Eurocontrol, or safety critical systems.

• Experience in working in a Scaled Agile Framework (SAFe)

General / Special Requirements

• Developing and maintaining a harmonious work environment in all departments that you are working with by upholding Thales' key values.

• Be an advocate for diversity and inclusion who will be actively involved in implementing change initiatives to achieve our diversity goals

• Be an advocate for a culture of continuous improvement

• Be an advocate for Accountability, transparency and curiosity

• Comply with all relevant company Occupational Health, Safety and Environmental policies and framework and work practices with the intent of preventing or minimising accidental exposures to self, colleagues, visitors and/or the environment and to ensure a safe work practises at all times.

• Comply with all relevant Company policies and procedures.

SPECIAL REQUIREMENTS

• Occasional international travel may be required

• Hold or eligible to hold Singapore CAT2 Clearance

Job Description

• Carry out Floater Design or modification to the design as instructed by the Design Managers or Senior/Lead Naval Architects, to fulfill project requirements.
• To perform naval architecture activities such as Scantling calculations, Powering calculations, Stability calculations and Launching arrangement/ calculations, inclining experiment etc.
• Ensuring designs adhere to Class Rules, Regulatory Framework, Contact Technical Specifications and to ISO and document control rules.
• To deal with owners and class surveyors to solve basic design, engineering and production issues.
• Provides technical support to Commercial and Engineering Departments for enquiries and ongoing projects.
• Any other assigned duties and responsibilitie

Job Requirements

• Degree in Naval Architecture / Marine Engineering
• At least 2 years of relevant working experience, preferably in marine / offshore industry
• Knowledge of functional and operational requirements related to design of all types of ships and offshore vessels
• In-depth knowledge and experience of engineering field
• Well versed with regulatory and class requirements
• Possess good communication and interpersonal skills
• Possess supervisory skills to coach and motivate staff
• Able to work in a team
• Proficient in Microsoft Office and engineering design software (eg ACAD, Stability Software)
• Fresh graduates are welcome to apply

Our Address and Working Hours:

Tuas Boulevard Yard

80 Tuas S Blvd, Singapore 637051
(Islandwide transport provided)

Mon - Thur: 8:00am - 5:15pm

Fri: 8:00am - 4:30pm
Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium Limited and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Job Description & Requirements

Task Management:

• Preliminary vessel concept work for tendering
• Prepare 2D & 3D drawings/models for construction
• Engineering system calculations to various classification society rules
• Preparation & review of production drawings for construction
• Follow approved company processes as defined in the Strategic Marine Business Management System
• Assist in the development of design office standards / procedures
• Able to take on project management tasks
• Ensure OHSE policies & guidelines are carried out

People Management:

• Provide technical and professional support to junior staff

Interpersonal Management:

• Liaise with Project Managers and Designers
• Liaise with class and flag societies
• Liaise with customers to meet contracted requirements
• Liaise with external design organisations
• Liaise with production departments to provide technical support

Information Management: (Will this person be handling paperwork e.g. reports, forms, invoices, drawings, documentation, etc? What will this involve?)

• Provide regular communications to the Design Manager
• Attend Design & Project meetings and conference calls
• Provide info on work accomplished for B.O.D. reports on monthly basis to the Design Manager
• Ensure proper filing and documentation of drawings, calculations & other project documents in the design server
• Maintain an accurate project design register
• Provide weekly timesheets to Accounts and Design Manager

Personal Management: (How will this person have to behave to be successful in this job e.g. Honest, Reliable Punctual?)

• Open, respectful & approachable
• Act with integrity and honesty
• Continue to develop skills and industry knowledge through a variety of means
• Ability to work unsupervised to meet deadlines
• Flexibility and ability to multi-task
• Ability to mentor and develop junior staff
• Passionate about boats and a desire to work on a range of vessel types

Responsibilities:

a) to assist the Superintending Officer/ Architect to monitor and coordinate Architectural works to be completed by Contractors for RI/TOP and CSC inspections

b) to act as channel for all claims and disputes and to record the facts which are relevant. To advise the Superintending Officer of any potential claim situations.

c) to measure the amount of work done for the purposes of payment and coordinate with QS for such payments.

d) to ascertain the final value of the work done under the various contracts and coordinate with the QS in regard to final account.

e) to check that all construction work is carried out in a safe manner

f) to check that all materials and workmanship as stipulated in the specifications are complied with by contractors. This includes sample tests or materials and workmanship.

g) to watch for faulty workmanship and material incorporated in the works and to issue instructions for rectifications

h) to keep a record of all measurements and tests and to bring plans into conformity with the work actually executed. To check and verify accuracy of as-built drawings

i) to work under the direction of the Superintending Officer/ Architect for site organisation, allocation of duties and tasks and coordinate with others for M&E services and structural design that affects architectural and ID works.

j) to participate in Client/Consultant's site meeting and technical meeting when requested
h) work closely with Authority's architect in reviewing and recommending approval of all architectural mock up and material same submission as well as architectural works at site to the Engineer for acceptance.

Requirement:

• Bachelor’s Degree in Architecture, Civil Engineering, Professional certifications (e.g., Registered Architect, Chartered Architect) or a related field.

• Minimum of 10 years experience in architecture and design management, experience in managing large-scale infrastructure project.
• Proficiency in architectural design software (e.g., AutoCAD, Revit, BIM Navisworks) and Microsoft Office Suite.
• Valid accreditation with IES.

Senior DevOps & Cloud Infrastructure Architect

Overview

We are seeking an experienced Senior DevOps & Cloud Infrastructure Engineer to design, implement, automate, and support enterprise-scale cloud and on-premise infrastructure environments. The ideal candidate will possess strong expertise in AWS Cloud, Linux administration, Kubernetes, CI/CD pipelines, infrastructure automation, monitoring, and production support within highly available enterprise environments.

This role will be responsible for cloud provisioning, infrastructure automation, system reliability, platform operations, security compliance, and continuous improvement initiatives across production and non-production environments.

Key Responsibilities

Cloud Infrastructure Management

• Design, deploy, and maintain scalable, secure, and highly available AWS cloud environments.
• Manage AWS services including EC2, VPC, Security Groups, NACLs, Auto Scaling Groups, CloudWatch, FSx, EFS, SSM, ELB, and S3.
• Perform cloud infrastructure provisioning, configuration, optimization, and cost management.
• Implement disaster recovery and business continuity strategies.

DevOps & Automation

• Build and maintain CI/CD pipelines using Jenkins.
• Integrate Git, Bitbucket, Maven, and deployment automation tools.
• Develop automation scripts using Shell, Python, and YAML.
• Automate infrastructure provisioning and configuration management using Ansible and Chef.
• Improve operational efficiency through infrastructure-as-code and automation initiatives.

Containerization & Platform Engineering

• Deploy and manage containerized applications using Docker and Kubernetes.
• Administer Kubernetes clusters and container orchestration platforms.
• Support OpenShift and Cloud Foundry (PCF) environments.
• Manage application deployment, scaling, and monitoring across containerized platforms.

Linux & Infrastructure Operations

• Administer enterprise Linux environments (RHEL, CentOS) and Unix platforms.
• Perform system upgrades, patch management, troubleshooting, and performance tuning.
• Support virtualization and server migrations across physical and virtual environments.
• Maintain system availability, reliability, and operational compliance.

Monitoring & Security

• Implement monitoring, logging, and alerting solutions using Splunk and CloudWatch.
• Troubleshoot infrastructure, application, and performance-related issues.
• Configure and manage privileged access solutions such as CyberArk.
• Ensure adherence to security standards, audit requirements, and operational controls.

Project Delivery & Stakeholder Management

• Lead infrastructure implementation and migration projects.
• Develop SOPs, implementation procedures, and operational documentation.
• Collaborate with application, network, security, and business teams.
• Provide technical leadership and mentoring to junior engineers.
• Support critical production environments and participate in on-call activities when required.

Required Skills & Experience

Technical Skills

• Strong hands-on experience with AWS Cloud services.
• Extensive Linux/Unix administration experience.
• Experience with Kubernetes and Docker.
• Proficiency in Jenkins CI/CD implementation.
• Experience with Git, Bitbucket, and source code management.
• Strong scripting skills in Shell and Python.
• Experience with Ansible and configuration management tools.
• Knowledge of infrastructure monitoring and observability tools.
• Understanding of networking concepts, security groups, firewalls, and load balancing.

Preferred Skills

• OpenShift administration.
• VMware and virtualization technologies.
• Cloud migration experience.
• Disaster Recovery (DR) and Business Continuity Planning (BCP).
• CyberArk administration.
• Splunk administration and monitoring.
• Banking or financial services industry experience.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
• 10+ years of infrastructure, cloud, or DevOps engineering experience.
• AWS certifications preferred.
• Linux administration certifications are advantageous.

Key Competencies

• Cloud Architecture
• DevOps Engineering
• Infrastructure Automation
• Kubernetes Administration
• Linux Platform Engineering
• Production Support
• System Reliability Engineering
• Disaster Recovery & Business Continuity
• Stakeholder Management
• Team Leadership

If you believe you fit the requirements for the role,please submit yourapplication below or drop us an email directly quoting thejob title.

Due to an anticipated high volume of applicants, we regret that onlyshortlisted candidates will be notified. The information provided is forrecruitment purposes only.

Know someone who would be a great fit for this role? Refer them to us and get rewarded.

Cornerstone Global Partners (EA License Number:19C9859) is an affirmative equal-opportunity employer and recruitment firm. Weevaluate qualified applicants without regard to race, colour, religion, creed,gender, sexual orientation, gender identity, marital status, national origin,age, veteran status, disability, or any other protected class.

Eugene Then
eugene.then@cornerstoneglobalpartners.com

EA Registration Number: R22104742.

Cornerstone Global Partners Pte Ltd (EA License:19C9859)

Role Overview

The Solution Architect is a senior individual contributor responsible for the end-to-end technical integrity of the SP Digital Contact Centre solution. This role owns solution governance across all architecture domains — application, integration, data, and technical infrastructure — and serves as the primary technical authority in client-facing discussions with SP Group stakeholders.

Key Responsibilities

Solution Architecture & Governance

• Own the end-to-end solution architecture across application, integration, data, and technical infrastructure domains
• Maintain architectural consistency and integrity across all workstreams and delivery phases (Analyze & Design through to Go-Live)
• Chair architecture review sessions and govern technical design decisions, ensuring alignment with SOW requirements, SP ITD standards, and Accenture delivery standards
• Identify, document, and manage technical deviations and design decisions with appropriate justification and client sign-off
• Define and enforce architecture guardrails, standards, and patterns for the delivery team

Amazon Connect& AWS Platform

• Lead the design of the Amazon Connect platform, including contact flows, IVR, queue management, skills-based routing, and AWS Landing Zone configuration
• Architect the AWS infrastructure underpinning the DCC solution (Lambda, S3, DynamoDB, Kinesis, CloudWatch, IAM, and related services)
• Design and validate the BYOC (Bring Your Own Carrier) architecture integrating Singtel SIP trunk with Amazon Connect via SCC-AC connector
• Define recording, retention, monitoring, and security configurations in alignment with SP's cybersecurity and compliance requirements
• Validate Amazon Connect native routing configuration and advise on platform capabilities and constraints (e.g., skill proficiency ranges, auto-accept behavior, supervisor controls)

Contact Centre Functional Architecture

• Provide architectural guidance across all contact center capabilities: Voice, IVR, Chatbot, Live Chat, WhatsApp, Email, WFM, QM, and Reporting & Analytics
• Ensure the voice and digital channel architecture supports SP's 16 hotlines, 3 digital channels, and 10 email mailboxes across SPS and SPPG entities
• Define failover and fallback architecture in alignment with SOW specifications, including the Alcatel OXE/OTSBC backup call system integration

Client-FacingEngagement

• Serve as the primary technical point of contact for SP ITD (Information Technology Division) and SP business stakeholders on architecture and infrastructure matters
• Lead or co-lead architecture workshops, technical design walkthroughs, and solution playback sessions with the client
• Prepare and present architecture artefacts to SP for review and endorsement
• Manage and communicate the impact of technical decisions on scope, timeline, and risk in a clear, business-accessible manner

Collaboration& Delivery

• Work in close partnership with the Salesforce Architecture Lead (covering Salesforce Service Cloud / Agent force design)
• Provide technical oversight of the Atreides Connect subcontractor team responsible for voice and IVR build
• Support the BA and testing teams with technical guidance during Analyze & Design, Build, SIT, and UAT phases

Escalate unresolved platform constraints or risks to the Delivery Lead with recommended resolution paths

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 4000 employees spread across 27 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

Keyrus is looking for a Data Architect to join an exciting data-driven environment where you'll help build scalable data platforms, enable real-time business insights, and drive data quality across the organization.