Field Service Engineer
Job Summary
- Maintain and troubleshoot hardware and infrastructure supporting a mission-critical Command & Control (C2) system.
- Provide system maintenance and support to ensure high levels of reliability, availability, performance, and security.
- Work as part of a dedicated engineering team supporting critical operational environments.
Key Responsibilities
Warranty Administration
- Maintain accurate warranty records for installed hardware.
- Assist in warranty claim administration and coordination with vendors/subcontractors.
- Inspect repaired components and verify serviceability.
- Perform integration, configuration control, and testing of repaired hardware.
Corrective Maintenance & Field Support
- Perform corrective maintenance activities for hardware failures.
- Restore systems to operational status within SLA requirements.
- Monitor and maintain system availability and reliability metrics, including:Mean Time Between Failures (MTBF)Mean Time To Repair (MTTR)System downtime recordsHardware defect tracking
- Troubleshoot and resolve hardware-related issues in production environments.
Field Testing & System Validation
- Conduct software and system testing following bug fixes, patches, and deployments.
- Validate system functionality after software upgrades and maintenance activities.
- Ensure correct system configurations are loaded before testing and production use.
- Support deployment verification and acceptance testing activities.
Spares Management
- Manage inventory of spare parts, test equipment, and maintenance tools.
- Perform receiving, issuing, storage, and disposal activities.
- Conduct serviceability checks on spare components.
- Coordinate repair and replacement of faulty spare equipment.
- Monitor end-of-life (EOL) and end-of-support (EOS) status of hardware assets.
Preventive Maintenance
- Execute preventive maintenance activities according to approved schedules and procedures.
- Perform system inspections, calibration, servicing, and configuration verification.
- Follow approved maintenance checklists and standards.
- Prepare and submit preventive maintenance reports upon completion.
Calibration Services
- Coordinate with vendors for calibration of maintenance and test equipment.
- Ensure calibration schedules are maintained and equipment remains compliant.
General Duties
- Support operational readiness and system availability requirements.
- Perform additional technical and operational duties as assigned.
Technical Skills & Experience
Infrastructure & Hardware Support
- HP Servers
- Cisco Network Switches
- Cisco Wireless Access Points
- Uninterruptible Power Supply (UPS)
- Remote Input-Output (RIO) Systems
- Programmable Logic Controllers (PLC)
- IP55/IP65 Outdoor Racks
- Video Wall Systems
- Keyboard, Video, Mouse (KVM) Systems
Systems & Operations
- Mission-Critical Systems Support
- Hardware Troubleshooting & Diagnostics
- Corrective & Preventive Maintenance
- System Testing & Validation
- Configuration Management
- Hardware Lifecycle Management
- Spare Parts & Asset Management
- System Reliability & Availability Monitoring
- SLA Compliance Management
- Incident Resolution
IT Service Management
- IT Service Management (ITSM)
- Incident Management
- Change Management
- Problem Management
- Service Delivery Best Practices
Technical Competencies
- Reading and interpreting system architecture diagrams
- Understanding operational and user environments
- Root cause analysis and troubleshooting
- Documentation and reporting
- Vendor coordination and management
Requirements
- Diploma or bachelor's degree in engineering, preferably Electrical Engineering or Info-Communication Engineering.
- Minimum 2–3 years of experience supporting any of the following Servers, Cisco Networking, UPS, RIO, PLC, Outdoor Racks, Video Wall and Systems KVM
- Minimum 2–3 years of experience supporting mission-critical environments with stringent SLAs (e.g., 99.9% availability).
- Strong understanding of ITSM standards, processes, and best practices.
Soft Skills
- Customer-focused with strong service orientation.
- Strong analytical and problem-solving abilities.
- Good listening and communication skills.
- Positive attitude and willingness to learn new technologies.
- Ability to work independently and within a team environment.
- Comfortable working in fast-paced, high-pressure environments.
- Adaptable, proactive, and self-motivated
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This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA
