Role Overview

We are seeking an experienced Senior Digital Business Analyst to support digital transformation initiatives within a Government Agency. This role will work closely with business stakeholders, project teams, solution architects, vendors, and technical consultants to deliver user-centric digital solutions that improve business operations and citizen services.

Responsibilities

• Gather, analyse, and translate business needs into clear requirements, user stories, functional specifications, and acceptance criteria.
• Facilitate discovery sessions, stakeholder workshops, and requirement discussions using human-centric and visual methods.
• Apply Design Thinking / Service Design approaches to identify business gaps, pain points, and future-state solutions.
• Work closely with project managers, solution architects, developers, vendors, and business users to ensure smooth project delivery.
• Support Agile / product-centric delivery, including backlog refinement, requirement clarification, testing, deployment, and adoption.
• Evaluate and recommend suitable digital and technology solutions aligned with business needs.
• Identify project risks, issues, dependencies, and change impacts, and recommend mitigation actions.
• Ensure product readiness for smooth deployment, adoption, operations, and post-implementation support.
• Manage stakeholder and vendor relationships to ensure timely and quality delivery of ICT solutions and services.
• Ensure solutions and delivery processes comply with IT management, quality, and security guidelines.

Requirements

• Diploma or Degree in Computer Science, Information Technology, Computer Engineering, Electronics Engineering, or related disciplines.
• Minimum 5 years of relevant experience in business analysis, digital transformation, system implementation, or product delivery.
• Hands-on experience working in Agile / product-centric project environments.
• Strong analytical, facilitation, stakeholder management, and problem-solving skills.
• Good understanding of digital solutions, system implementation, and business process improvement.
• Working knowledge of AI tools and concepts will be advantageous.
• Experience in project management or product management will be an added advantage.
• Excellent communication, presentation, and negotiation skills.
• Proactive, resourceful, and comfortable managing multiple priorities in a fast-paced environment.

[Job  ID: 1471090]

About the Role

We are seeking a proactive and detail-oriented Fund Operations Analyst to support fund accounting, trade operations, investor servicing, and risk & compliance. You will collaborate with fund administrators, prime brokers, custodians, and investment teams to ensure accurate NAV reporting, smooth trade settlements, and strong operational controls.

Key Responsibilities

• Perform NAV calculations, P&L reconciliation, and fee/expense allocations; support month-end and year-end close.
• Monitor trade settlements, reconcile positions/cash with Prime Brokers, and manage corporate actions and FX hedging.
• Liaise with Transfer Agents and fund administrators on subscriptions, redemptions, and investor reporting.
• Support portfolio compliance, regulatory filings, audits, and internal control documentation.
• Maintain and improve operational tools and workflows; support ad-hoc projects.

Requirements

• 2–5 years in hedge fund operations, fund accounting, or buy-side operations.
• Strong knowledge of NAV processes, trade/position/cash reconciliations, and fund flows.
• Familiarity with Prime Brokers, custodians, and fund administrators; Japanese equity market exposure is a plus.
• Highly detail-oriented, analytical, and able to work independently and collaboratively.
• Excel proficiency; Python, SQL, or VBA experience is a bonus.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

Responsibilities

• Provide technology‑enabled payment risk control services, including real‑time risk monitoring, transaction review, and fraud detection support.
• Implement and improve digital control processes through automation, analytics, and system enhancements.
• Support incident investigations by analyzing transaction data, system logs, and digital evidence.
• Prepare risk and compliance reports using dashboards and visualization tools.
• Collaborate with IT, finance, and compliance teams to ensure secure payment operations and adherence to regulatory requirements.
• Provide advisory and operational support on payment risk management, cybersecurity practices, and fraud prevention strategies.

Requirements

·      Degree holder in Finance related field

·      Strong understanding of risk analysis in Payment Technology

·      Min 4 – 8 years of relevant working experience in Fintech or Financial Services industries

·      Strong analytical skills

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

 Tel: 69509748

http://www.peopleprofilers.com

debbie@peopleprofilers.com

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376

• Up till $3,500 Basic + Bonus

• 5 days work week

• No experience welcomed
  

Our Client, a leading supplier of sensors, measuring systems, laser markers, microscopes, and machine vision systems worldwide, is inviting qualified candidates to fill the position as Data & Marketing Officer.

RESPONSIBILITIES:

• A chance to make a significant impact with your data analysis skills from the very beginning, increasing company performance

• Creating data to serve as a foundation for sales analysis and market development using software from Microsoft, SAP, and Keyence’s own software

• Not just updating existing data, but using it to guide sales direction and actions

• In the Marketing department, tasks include promotional actions, lead generation, and contributing to sales strategies. This position is suitable for those eager to gain a wide range of experiences in all B2B marketing initiatives
  

REQUIREMENTS:

• Degree in Marketing, Business and Engineering

• At least 1 year of relevant experience

• No experience are welcomed to apply

• No data analysis experience is fine as long willing to learn

• Must possess proficiencies in Excel and PBI/Tableau.

• Power Automate will be a plus

Role: Business Analyst
Duration: 12 Months (renewable)
Location: Singapore

Job Summary

We are seeking for a Business Analyst with 2–3 years of experience to support business and technology initiatives. You will work closely with stakeholders to gather requirements, improve processes, and assist in delivering system enhancements within the insurance domain.

Key Responsibilities

• Gather, analyze, and document business and functional requirements
• Work with business users and IT teams to understand project needs
• Prepare documentation such as BRDs, FRDs, user stories, and process flows
• Support system enhancement and digital initiatives
• Assist in User Acceptance Testing (UAT), including test case preparation and execution
• Track project progress and follow up on action items
• Identify gaps, risks, and improvement opportunities
• Ensure clear communication between business and technical teams

Requirements

• Bachelor’s degree in Business, IT, or related field
• 2–3 years of experience as a Business Analyst or similar role
• Preferably some exposure to insurance or financial services
• Basic understanding of SDLC (Agile/Waterfall)
• Experience with tools like JIRA, Confluence, Excel, or Visio
• Good analytical and problem-solving skills
• Strong communication and stakeholder coordination skills

Good to Have

• Exposure to insurance systems (policy admin, claims, underwriting)
• Understanding of Singapore insurance regulatory environment
• Experience in UAT coordination or support

About Us

Innovate. Create. Elevate.

At Vertis, we believe innovation starts with people. We design and deliver exceptional digital solutions that elevate our clients' brands and the experiences they create for their customers. Through technology-driven creativity, we enable meaningful business transformation. Our team is made up of capable, confident, and motivated individuals who collaborate, challenge ideas, and grow together.

About the job

We are looking for a passionate and detail-oriented Junior Business Analyst to join our dynamic team. In this role, you will assist in gathering and analyzing business requirements, supporting documentation efforts, and facilitating communication between business stakeholders and technical teams. This is a fantastic opportunity for someone eager to develop their skills in business analysis, digital transformation, and agile methodologies.

Key Responsibilities

• Assist in gathering, documenting, and analyzing business and system requirements.
• Support requirements discussions and workshops with clients and internal teams.
• Collaborate with developers, testers, and project managers to ensure the solution meets business needs.
• Help translate business requirements into clear, concise functional specifications and user stories.
• Participate in system testing, including preparation of test cases and test execution.
• Assist in the preparation of user manuals, training materials, and process documentation.
• Contribute to post-implementation reviews and user feedback sessions.
• Support project teams in the implementation of Agile or SDLC processes.
• Maintain and update documentation in tools such as JIRA and Confluence.
• Participate in research, analysis, and proposal writing for business solutions.

Requirements and Qualifications

• 1–3 years of experience in a Business Analyst or similar role. Fresh graduates are encouraged to apply.
• Up to 2 years of experience in any related roles will be advantageous.
• A Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• Basic understanding of the Software Development Life Cycle (SDLC) and Agile methodology.
• Strong analytical thinking and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Strong attention to detail and willingness to learn.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).
• Familiarity with JIRA, Confluence, or similar tools is a plus.

Eligibility Requirement

This is an on-site role based in Singapore and is part of the IMDA Company-Led Training (CLT) Programme. Singapore Citizens and Singapore Permanent Residents are eligible to apply.

Benefits

• Competitive compensation
• Medical & Dental benefits
• International and multicultural working environment
• Training and development opportunities
• Career growth in a fast-growing organisation
• Birthday Leave

Our Hiring Process
After submitting your application, our Talent Acquisition team will review your profile. If your skills and experience align with the role, we'll get in touch to discuss the next steps. Please be cautious of recruitment fraud, only engage with emails from our official that end with @vertis.digital domain.

Vertis is proud to be an Equal Opportunity Employer. We believe that diversity of thought, background, and experience drives innovation and success. That's why we're committed to building and nurturing a team that reflects a wide range of perspectives, abilities, identities, and experiences. At Vertis, every voice matters, and together, we achieve more. We appreciate all applications, however, only shortlisted candidates will be contacted. Thank you for your interest.

The use of artificial intelligence tools, including language models such as ChatGPT, during the interview process is strictly prohibited and will result in the disqualification of your application.

Role Overview

We are seeking a self-managed andIT-savvy professional to support the day-to-day operations and continuousimprovement of existing digital systems. This role suits a hands-on businessanalyst profile who can manage assigned workstreams independently, workdirectly with stakeholders and vendors, and deliver small to medium initiativesend-to-end.

Key Responsibilities

·       Manageand support day-to-day operations of enterprise digital and IT systems,including issue tracking, follow-ups, and resolution.

·       Manageassigned projects and change requests from requirements through delivery bytracking timelines, actions, and dependencies, and ensuring timely follow-up.

·       Engagebusiness users to gather and document functional requirements and translatethem into clear requirements for IT teams or external vendors.

·       Coordinatewith external vendors across the delivery lifecycle, including development,user acceptance testing (UAT), deployment, issue resolution, and escalation.

·       SupportUAT planning and execution and coordinate rollout activities.

·       Maintainproject documentation, meeting notes, status updates, and reports.

·       Supportprocurement activities, including quotations, vendor coordination, and contractadministration.

·       Organiseand support project meetings, training sessions, and workshops, includingpreparation of presentation materials where required.

·       Provideoccasional after-hours system support when required.

Requirements

·       Diplomaor degree in Information Systems, Business IT, or a related field.

·       3–6years of experience in IT business analysis, or digital project delivery roles.

·       Ableto work independently with minimal supervision and handle multiple prioritiesconcurrently.

·       Experiencewith CRM or enterprise digital platforms. Salesforce experience is a plus.

·       Comfortableworking with business users and vendors.

·       Clearcommunicator, organised, and reliable in follow-through.

Next Step: Ifinterested, you can click on “Apply here” or write an e-mail to dimple.jain@adecco.com with your updated resume.

Dimple Jain

EA LIcence No.91C2918

Personnel Registration No.  R22107270

• Leading corporate finance advisory firm
• Permanent headcount based in Singapore
• Work on deals across M&A, Capital Raising, Venture & Growth deals across Series A/B, plus additional Single family office work

Responsibilities:

• Work with founders, investors and corporates to execute high-impact transactions
• Support deal execution and origination, prepare client presentation materials, marketing related materials including teaser/ term sheets and reports
• Perform financial and valuation analyses using various methodologies
• Build detailed financial models to evaluate performance under various operating scenarios and to analyze the impacts of different capital structures and potential M&A transactions
• Conduct macroeconomic, industry, and company-level research
• Support single family office work by looking into tech investments, deploying capital globally across venture and growth stage opportunities

Profile of Ideal Candidate:

• Bachelor’s degree in any discipline
• Proven 2-5 years experience in investment banking, venture capital, corporate finance related work
• Strong financial analysis and modeling skills, with proficiency in Microsoft Excel and other financial software tools
• Excellent research and analytical abilities with a keen eye for detail
• Effective communication and interpersonal skills to collaborate with diverse teams and external stakeholders
• Proficiency in Korean, Mandarin, or Japanese would be beneficial to support transactions involving Korean-, Chinese-, or Japanese-speaking clients and stakeholders.

If you are keen to have a preliminary chat, please send me your CV directly to cherrie@ethosbc.com quoting reference number CL/BH-162197/FB

Data collected is strictly used for recruitment purposes only and will be treated with strictest confidence. Your profile will also only be sent out after seeking your consent.

CL
Reg. No. R1548449
BeathChapman Pte Ltd
Licence No. 16S8112

The Fraunhofer Singapore Research Centre FSR@NTU, belongs to the independent research centre at Nanyang Technological University (NTU). Fraunhofer-Gesellschaft (www.fraunhofer.de) is one of the world’s leading applied research organizations with around 30,800 employees, predominantly scientists and engineers in Germany. In Singapore, Fraunhofer operates two independent but closely related and cooperative organizations: Fraunhofer-NTU Centre FSR@NTU and Fraunhofer Singapore Research Ltd. Fraunhofer Singapore Research Ltd is the 1st affiliate of the Fraunhofer-Gesellschaft in Asia. Both entities are legally independent entities working in close collaboration in joint facilities.

We invite applicants to join the centre as a Research Associate (full-time). You will be part of the research team and will work on projects in the area of post-quantum cryptographic migration and cryptographic agility within the QUASAR-CREATE programme, Thrust 3. The work focuses on enabling the secure transition of existing digital infrastructures and systems to quantum-safe cryptographic solutions.

You will conduct research and development in post-quantum security, investigating methods for analyzing cryptographic dependencies, assessing migration readiness, and ensuring secure and reliable transition processes. You will translate research results into practical tools, frameworks, and automated migration pipelines, and implement working prototypes that demonstrate how migration methods and crypto-agile architectures can be applied in real-world systems and infrastructures.

Key Responsibilities:

• Conduct research and development on post-quantum cryptographic migration and cryptographic agility in complex systems and infrastructures

• Design, implement, and evaluate tools, frameworks, and migration pipelines enabling the transition to quantum-safe cryptography

• Analyse software and system architectures with respect to cryptographic dependencies, migration readiness, and transition risks

• Develop and demonstrate proof-of-concept prototypes and migration frameworks in collaboration with project partners

• Contribute to the design and implementation of migration analysis platforms and supporting tool-chains

• Prepare technical reports, scientific publications, and project documentation

Job Requirements:

• MSc/MEng in Computer Science, Cybersecurity, Information Security, Software Engineering, or a closely related field

• Strong foundation in applied cryptography, computer security, and secure system design

• Understanding of post-quantum cryptography and cryptographic agility concepts is required

• Experience or strong interest in cryptographic migration, secure software development, or security of complex distributed systems

• Good understanding of classical cryptographic protocols, cryptographic libraries, and secure communication systems

• Experience in programming (e.g., Python, C/C++, Rust, Go, or similar) and developing security-related tools or prototypes

• Experience with software architecture analysis, system security evaluation, or migration of software/infrastructure systems is preferred

• Ability to work independently and to develop solutions under strict timelines is a must.

• Good communication skills and some interdisciplinary interest is desired, to be able to interact with researchers at the Centre.

We regret that only shortlisted candidates will be notified.

Role Overview

• Drive enterprise-wide and group security initiatives, maintaining and strengthening them through PDCA cycles
• Develop and deploy information security policies/standards, plan and execute security strategies
• Design and implement employee training programs (planning, execution, and effectiveness analysis)
• Respond to security consultations from business units, and coordinate with key departments to drive cross- security governance and initiatives.

Required Skills & Experience

• Japanese (business) and English (business) to communicate with HQ in Japan
• 5+ years of experience in information security planning and strategy development
• Experience with ISMS (Information Security Management System) and/or ISO 27001certification acquisition and operations
• Experience conducting gap analysis using NIST CSF and/or CIS Controls
• Hands-on experience with security risk assessment, management, and incident response
• Experience handling information security regulations (e.g., Personal Information Protection Act, GDPR)
• Experience leading cross-functional projects
• Experience planning and conducting security awareness and training programs for executives and operational staff
• Basic knowledge and operational experience with IT infrastructure (network, cloud, servers, etc.)
• Information security certifications (CISSP, CISM, Registered Information Security Specialist, etc.)

Preferred Skills & Experience

• Experience developing internal policies and guidelines
• 3+ years of system operation and deployment experience
• 3+ years of information security-related work experience

Soft Skills

• Ability to explain and persuade based on the audience's perspective and knowledge level
• Proactive attitude and self-starter mindset
• Strong collaboration skills with ability to coordinate and build consensus across departments

We are seeking a Security Architect with a strong development and solution architecture background to lead our architecture consulting team and design security solutions that enable business outcomes while maintaining robust security postures. This role reports to CISO.

Key Responsibilities:

Architecture Security Reviews and Threat Modelling 

·       Lead a team of security architecture consultants, providing threat-driven architecture security reviews and threat modelling

·       Drive development of AI enabled security reviews, threat modelling and security enhancements of CI/CD pipeline

Build Security In / Shift Left 

·       Drive strategic security architecture decisions across business units and technology domains

·       Develop secure reference architectures and design patterns for modern application stacks and BSI

·       Build security-by-design with development workflows

·       Enhance CI/CD security tooling and automation and drive adoption and metrics reporting 

·       Reignite Security Champions initiative to improve shift left approach

Enterprise and Identity security architecture 

·       Design identity governance solutions for hybrid and multi-cloud environments

·       Assess and implement advanced IAM patterns including fine-grained authorization, privilege escalation controls, and just-in-time access

·       Develop identity integration strategies for AI systems and automated decisioning

·       Engage with platform and DevOps engineering teams to build secure infrastructure and technology foundations

·       Propose initiatives to address security gaps or enhance the overall security posture

·       Build positive flywheel effect among stakeholders to enable security adoption and cultural transformation

Gen AI Security

·       Design and integrate security frameworks for Gen AI deployment, monitoring, and governance within AI risk framework

·       Maintain security blueprints for(Gen) AI deployments, including MCP and AI guardrails

·       Lead agentic AI security initiative with focus on authentication and authorization of AI agents

Requirements:

·       Bachelor’s degree in computer science, engineering, or related fields

·       Strong software engineering background with more than 5years of experience as a software engineer / developer.

·       3+ years of team or lateral leadership experience in technology architecture or security consulting teams

·       Proven leadership of security architecture/threat modelling.

·       Track record leading complex, multi-stakeholder security initiatives.

·       Ability to ship secure reference architectures and drive developer adoption at scale.

·       Experience with AI/ML security challenges and solutions including Large Language Model (LLM), Model Context Protocols (MCP), Agentic AI and AI governance frameworks

·       Comprehensive knowledge of application security principles(OWASP, SANS, etc.)

·       Experience with modern security tooling: SAST, DAST, SCA, container scanning, secrets management

·       Relevant certifications (eg. SANS, AWS, Azure)

Reachfield Security (Grade “A” agency) specializes in supplyingsecurity manpower to Schools, Factories, Shopping Centres, Museums, libraries,etc

Security Officer

Salary : up to $3130 gross a month (5666days work arrangement)

////////////////////////////////////

1. Works in Commercial (Factory / Warehouse / Condo / Mall /Polytechnic) environment.

2. Good customer service skills; able to communicate with peopleof all levels

3. 12hrs-shift (Fixed shift)

4. PC literate

5. Job duties include issue visitors/ contractor passes, clocking,patrolling, protecting clients’ premise and access control, etc.

6. Possess valid security license, completed 4 mandatory WSQmodule for PWM-SO

Reachfield Security & Safety Management Pte Ltd

10 Anson Road #26-09

International Plaza, Singapore 079903

(Tanjong Pagar MRT)

For more information, please call office at 6324 2925 (Andrew)

Job Advertisement: Sales Area Manager (Facilities Cleaning & Security Services)

Position: Sales Area Manager
Industry: Facilities Management, Cleaning & Security Services
Location: Singapore
Salary: SGD 4,500 – SGD 5,500 per month (commensurate with experience and qualifications)
Employment Type: Full-Time

About the Role

We are seeking a highly motivated and results-driven Sales Area Manager to join our growing Facilities Management team. The successful candidate will be responsible for driving sales growth, developing client relationships, securing new contracts, and expanding our market presence in the cleaning and security services sectors.

This role is ideal for an experienced sales professional with a strong network in facilities management, commercial cleaning, security services, property management, or related industries.

Key Responsibilities

• Develop and implement sales strategies to achieve revenue and profitability targets.
• Identify, pursue, and secure new business opportunities in cleaning and security services.
• Build and maintain strong relationships with corporate clients, property management companies, MCSTs, government agencies, and commercial customers.
• Prepare and deliver professional sales presentations, proposals, and tender submissions.
• Conduct site surveys and collaborate with operations teams to develop competitive service solutions.
• Manage the full sales cycle from lead generation to contract award and account handover.
• Monitor market trends, competitor activities, and industry developments.
• Maintain accurate sales forecasts, pipeline reports, and CRM records.
• Achieve monthly and annual sales targets established by management.
• Support contract renewals and upselling opportunities with existing clients.

Requirements

Essential Qualifications & Experience

• Minimum 5 years of proven sales experience in facilities management, cleaning services, security services, environmental services, or a related industry.
• Demonstrated track record of achieving and exceeding sales targets.
• Strong understanding of the Singapore facilities management and security industry.
• Experience in government tenders, commercial contracts, and service-based sales will be advantageous.
• Excellent communication, negotiation, and presentation skills.
• Strong business development and relationship management capabilities.
• Proficient in Microsoft Office applications and CRM systems.

Preferred Certifications

Candidates should possess relevant WSQ certifications, such as:

• WSQ Certificate in Sales and Customer Service
• WSQ Higher Certificate in Facilities Management
• WSQ Security Industry-related certifications
• WSQ Environmental Cleaning-related certifications
• Other relevant Workforce Skills Qualifications (WSQ) certifications related to sales, facilities management, cleaning, or security operations

Personal Attributes

• Self-motivated and target-oriented.
• Strong leadership and stakeholder management skills.
• Excellent problem-solving and decision-making abilities.
• Professional, customer-focused, and proactive.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary package of SGD 4,500 – SGD 5,500 based on experience and qualifications.
• Performance-based incentives and commission scheme.
• Career advancement opportunities.
• Training and professional development support.
• Annual leave and medical benefits in accordance with company policies.

How to Apply

Interested applicants are invited to submit their updated resume, detailing their relevant experience, qualifications, certifications, current salary, expected salary, and availability.

Only shortlisted candidates will be contacted for an interview.

Equal Opportunity Employer
We are committed to building a diverse workforce and welcome applications from qualified candidates regardless of race, gender, age, religion, or nationality.

Reachfield Security (Grade “A” agency) specializes in supplyingsecurity manpower to Schools, Factories, Shopping Centres, Museums, libraries,etc

Position: Full Time, Security Supervisor

Salary up to $3730 gross per month (5666days work arrangement)

Location of work:

SS > Tampines / Outram / Telok Ayer/ Hillview

***

1. Supervise a team ofsecurity personnel.   

2. Good leadershipskills and able to lead a security team to meet the client's requirements.

3. Day / Night dependson location; 12hr-shift (Fixed shift, no need to rotate)

4. Job duties includeleading the team, conduct daily briefing, patrolling, protecting clients’premise and access control, etc.

5. Possessed with PLRDlicense (SSS / SS rank), and completed CERT training.

6. Work with client’srepresentative closely and carry out instructions according to set SOP.

7. PC literate and canable to put up incident reports.

8. Conduct OJT for newstaff; guide, advise and orientate new staff for the job.

9. Attend managementmeetings.

Reachfield Security & Safety Management Pte Ltd

10 Anson Road #26-09

International Plaza, Singapore 079903

(Tanjong Pagar MRT)

Please email the updated resume to hr@reachfield.com

Should focus on day-2-day operations, incident, change management, and user centric trouble shooting.

Operate andcontinuously improve the organization’s Secure Access Service Edge (SASE)services using Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA),ensuring secure, reliable user connectivity and strong policy governance.

Keyresponsibilities (Operational / BAU)

• Runday-to-day operations for ZIA (web gateway, SSL inspection, URL filtering,cloud app control, sandbox, DLP , DNS security).

• Runday-to-day operations for ZPA (App Segments, Access Policies, Connectormanagement, posture requirements, policy troubleshooting).

• Monitorservice health and user experience; proactively identify trends and recurringissues.

• HandleL2/L3 incident troubleshooting: authentication issues (SSO/SAML),PAC/forwarding issues, tunnel/connector issues, policy blocks, certificate/SSLinspection issues.

• Performpolicy administration: create/update rules, exceptions, and change deploymentsfollowing CAB/ITSM change controls.

• Maintainforwarding architecture: Zscaler Client Connector, GRE/IPsec tunnels, PACfiles, forwarding profiles, location configuration, traffic steering.

• Manageintegrations: IdP (Azure AD/Entra ID, Okta, ADFS), SIEM (Splunk/QRadar),ticketing (ServiceNow), endpoint tools (Intune/Jamf), MFA.

• Executeroutine operational tasks: connector upgrades, certificate updates, locationupdates, application onboarding to ZPA, user/group updates.

• Work withvendors/TAC; drive cases to closure and implement corrective actions.

• Maintaindocumentation: runbooks, SOPs, troubleshooting guides, policy standards,onboarding checklists.

• Supportaudits and compliance: policy reviews, recertification evidence,logging/retention checks. Menlo Web Isolation Maintain allow-list/whitelist forapproved URLs/domains based on business justification and securityrequirements.

• Manageexception lifecycle: approvals, expiry dates, periodic review/cleanup, andrecertification evidence.

• Ensureisolation policies align with ZIA policies and do not create conflicting userexperience (e.g., bypass vs isolate logic) Site not loading in isolation,rendering issues, broken web apps, file download/upload restrictions,clipboard/printing controls (as applicable)

Coreskills:

• Strongworking knowledge of ZIA (SSL inspection, URL filtering, CASB/app control,sandbox, forwarding methods).

• Strongworking knowledge of ZPA (connectors, app segments, access policies, posture,authentication flows).

• Troubleshootingacross endpoint + network + identity (DNS, TLS cert chains, proxy behavior,SAML/SSO, routing).

•ITSM/change management discipline (ServiceNow/JIRA), documentation habits.Strong knowledge about Zero Trust concepts

•Nice-to-have: SIEM integration, DLP, basic scripting (PowerShell/Python) forops automation.